William H Brown Lincoln reviews

★★★★★ 1/5

Google

Lady on phone actually really nice and helpful and through no fault of her own has forced me to leave a negative review. Absolutely shocking information update! William H Brown as a company will not allow a partner/spouse to move into a property rented to your significant other without vetting you, if you do not pass the vetting you cant live there. Even if your spouse/partner has already passed the checks and has proven they can afford the house and lived there prior to you moving in with them. This was confirmed this morning on the phone. Absolute joke!

Lincoln · 23 October 2023

★★★★★ 2/5

Google

Landlords be aware - Great start up service but thereafter communication was abysmal. This management company needs a lot of management by the landlord to get things done. Very poor communication: tardy response to emails; difficult to reach on the telephone and cannot keep their own scheduled telephone appointments. Property issues raised by the tenants were quickly relayed to us but the company lacked 'grip' at all levels to conclude issues effectively. Regional management were unwilling to engage with local branch problems we brought to their attention and never contacted us in person to resolve them. Very polite staff but gave the impression they could not cope with their rental portfolio with so few staff.

Steve · 23 October 2023

★★★★★ 5/5

Google

Lillie is very friendly and professional!!!

Mcm · 9 January 2026

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

Excellent service from Curtis and the Landlord team. We were kept informed every step of the way. Tenant found, documents completed and a great cost effective cleaning and gardening team. Reccomended!

Derek · 15 October 2025

★★★★★ 5/5

Google

Shannon has been exceptional in managing the property we are in. Communication is phenomenal. We actually requested a move from another property manager to Shannon because she is so good.

Jules · 1 May 2025

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Google

Everytime I have spoken to them the staff has sounded as if they want to be doing anything else, very uninterested and have had to repeat information multiple times before they grasp what I am saying. Have had specific property requirements I have spoken to them about only to receive emails and calls about properties that do not meet then, only to have my time wasted when I enquire further as the properties have not been viable. AVOID

Alicia · 23 October 2023

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 5/5

Google

Relocating across the country to an unknown location and finding it difficult to narrow down areas to consider/rule out despite visiting the areas under consideration. It proved extremely helpful on speaking with Abbie Newberry at the Lincoln office as to our property requirements and possible areas for consideration as we were then able to make an informed choice on an area in question that we were 50/50 on. Abbie followed up our discussion with email listings for consideration and left us with a wider knowledge. We will be paying a visit to WHB, Lincoln who have proved keen to help opposed to other agents.

Trish · 16 March 2025

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 1/5

Google

Saw a property we wanted to view on Right Move that had been there for last 8 months. After several calls to arrange a viewing and no one coming back to us. Agent tells us it isnt really for sale anymore anyway and they have just left up on right move until the Vendors contract ends. With an Agent like this no wonder it has just sat there so long.

Mark · 26 March 2024

★★★★★ 5/5

Google

Me and my partner were shown round a property by very lovely Lillie. She was brilliant and told us everything we needed to know. The process was super easy to apply for the house.

Carly · 20 August 2025

★★★★★ 1/5

Google

Avoid. William H Brown withheld our £900+ deposit due to an internal error. It took six months and a claim through the Tenancy Deposit Scheme to get our money back. Terrible communication and emails ignored.

Catie · 9 August 2025

★★★★★ 1/5

Google

Absolutely shocking service. Turned our life's upside down, kept giving us dates to move then pushing them back, snotty emails, snotty phone calls, kept saying that Charlotte wasn't in every time we phoned up, but would get a snotty email back straight after we hung up the phone. Emails were far and few between, sometimes we wouldn't even get a phone call back. We live 2 hours away from where we were supposed to be moving to, supposed to be starting jobs and having a new life but we had to cancel all our plans. This carried on for months we were meant to move on the 20th of march the date today is the 27th of April asked for a refund 2 weeks ago and got it back today. We placed a holding deposit on the property in January... They led us on to view another property a few weeks ago do that was another 4 hour round trip for us plus fuel money, we gott here and met Matt. He said he would get us in this property next week and that he had contacts but when we got back home they said they were refunding the deposit and nothing more we could do so left us in the lurch again. DONT GO WITH WILLIAM H BROWN LINCOLN AS THEY LEAD YOU ON A TREAT THEN DROP YOUNegativeResponsiveness, Quality, Professionalism

Thomas · 23 October 2021

★★★★★ 5/5

Google

I can't recommend Lettings Negotiator, Imogen Harvey, highly enough. I needed a lettings agent that would be able to assist me rent out my property whilst I was out of the country and I feel very fortunate to have found Imogen. She has been amazing throughout the whole process, has communicated updates daily and gone above and beyond. My property was rented out within days of it being advertised. If you are a landlord looking for a first rate lettings agent that you can have confidence in, I highly recommend Imogen. Update: Having now worked with the property management team, I'd also like to give mention to Anoushka Wade who has just been amazing in her work in getting my house ready for new tenants and advising the best decisions for me as a landlord. I have been out of the country and Anoushka has organised everything on my behalf. Very efficient, daily updates and I feel very confident in leaving the maintenance of my property with her. Thank you Anoushka.

Julie · 23 October 2021

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

Google

Emailed this company about a property in Market Rasen and asked a couple of questions no reply Spoken to a lady in the office twice still no reply Was really interested in the property as well

Daren · 18 July 2025

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

We have had the best experience made amazing by Abbie, she has kept us informed and allowed us to ask so many questions as we are first time buyer and we were absolutely clueless! Thank you for your patience and support. You have gone above and beyond to help and support us! So we are so grateful!

Kerry · 15 October 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 5/5

Google

Ruby Havenband is very polite and patient. She answered my questions in a professional manner. Her service is highly appreciated.

Priscilla · 26 March 2024

★★★★★ 4/5

Google

Good communication on the whole. Usually deal with Shannon Kelley.

Ben · 10 March 2026