5/5
GoogleGood efficient service and helpful with providing information
Trusted Agent profile · Lincoln
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Newton Fallowell Lincoln reviews
★★★★★
353 reviews across 2 platforms
42 Silver Street, Lincoln, LN2 1EH
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Lincoln, at 42 Silver Street, is rated 4.2 out of 5 across 353 reviews on two platforms, including 327 Google reviews rated 4.2.
Reviews
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
Google1/5
GoogleWorst service ever staff are rude and have the worst customer service!!!!repairs not carried out at property call backs not kept as promised!!!!! The staff that work here should all be put through customer service training!DISGUSTING
Agent replied · 7 February 2025
Kerri, I have investigated your review and I completely refute all of the above. Contractors are currently quoting for the works needed at the property and both ourselves and your landlord are dealing with all of the issues. Your partner has been made aware of the program of events and so I would advise that you communicate with each other to avoid any issues in the future. If you would actually like to discuss this directly then please call me on 01522 516590 and I will happily speak to you on your level. Regards, Rebecca Hoyles Director
5/5
GooglePolite, professional and knowledgeable. All staff, especially Kayrn were helpful, and always made themselves available for any questions and concerns
5/5
GoogleI have recently moved house via part ex & Newton Fallowell were 1 of 3 estate agents that persimmon used on our behalf. They were without a doubt the best! Very good with communication & they always sent someone out to do a viewing, which the other estate agents failed to do. They were always very polite & happy to help if we had to rearrange a viewing.
5/5
GoogleI have nothing but praise for these guys!! Rebecca, the Lettings manager, was really helpful professional when answering my query. She was incredibly thorough and really took the time to make me feel valued. 10 out of 10
Agent replied · 31 December 2024
Dear Helen, Thank you so much for your lovely review. This means a lot to Rebecca the lettings manager as she really works hard for her clients. With warmest regards, Rebecca Hoyles
5/5
GoogleEasy and smooth service, would highly recommend
1/5
GoogleAppalling company to deal with avoid there is better letting agents out there . Staff rude and unhelpful
Agent replied · 31 December 2024
Dear Jacki, I am sorry to read your review but I would like to explain so that the general public understand the background to this situation. Your son applied for a property which we dealt with in good faith and carried out all the necessary checks in order to get a date agreed and your son moved into the property. Despite chasing your son many times up to and including the morning of the move in date your son had failed to provide the signed contract and rental monies which forced the landlord of the property into a situation where they had lost all confidence in your son providing this information and as a result declined your son as their future tenant. Whilst we appreciate this outcome was not good for all parties concerned your son has a level of responsibility in this matter which it does not seem either he or you are able to accept. My lettings team do their very best to help all parties and if your son had provided the information and the monies as we had directed him to do many times he would now be living in that property. Regards, Rebecca Hoyles Director
1/5
GoogleTerrible letting agency can't seem to keep anything straight between any of them. Do not use them as they will find any excuse to pry money from you. Do not use this company
Agent replied · 31 December 2024
Dear Madeline, I understand from my rental team that the property that you rented through us was not left in a satisfactory condition upon your check out and as such we are dealing with the cleaning of the property and therefore doing our job properly on behalf of the landlord. If you had left the property in the correct condition then we would not be seeking monies from you for the cleaning. Regards, Rebecca Hoyles Director
5/5
GoogleVicki helped us through a complicated checkout process. From the outset she was professional, attentive, knowledgeable, helpful and communicative. I wouldn't hesitate to recommend her to anyone looking for help with property management. Thank you so much for bringing us through a complicated situation with some sanity remaining!
5/5
GoogleFriendly and professional service
5/5
GoogleKayrn from the sales department made the selling process a real pleasure and was always available to help, as i did not live near the house, her and her team went above and beyond to carry out checks and provide assurance and a worry free sale.
5/5
GoogleProfessional , courteous , understanding , easy to communicate with. No issues managed where I rent for 4 years not a hiccup at all. Happy with there service
5/5
GoogleI'm really very impressed by the service I have received as a buyer over the past two months. There always seems to be someone at the end of the phone who is willing to chase peope up for answers, going above and beyond to help. James, who has been dealing with my purchase has been especially helpful. Highly recommended.
5/5
GoogleExcellent! They have let out our house for nearly six years and we are extremely satisfied with the service given. Staff are friendly and quick to respond to any queries. Highly recommended!
Agent replied · 31 December 2024
Dear Helen, Thank you so much for your review. This means a great deal to the rental team! Many Thanks Rebecca Hoyles
1/5
GoogleVery poor communication, applied to rent a property 3 times. Appears the staff do not communicate. No feedback, no communication whilst waiting for an answer from the landlord after many calls & emails. 3 weeks & still waiting for them. Definitely an agents to avoid.
5/5
GoogleAll good, thanks Chris
1/5
GoogleThey need to be more professional on how to handle things rather than accusing people. If someone is within their law they just can’t be rude and accuse people. Unprofessional experience.
Agent replied · 7 February 2025
Rahul, Your recent conduct in buying a property through our agency has not been a good experience for either us or our vendor and I would hope that if you go on to buy a property through another estate agents that you will improve your buying behaviour. Rebecca Hoyles Director
5/5
Googlehad a great viewing of a property conducted by Steven from Newton Fallowell. He was so down to earth, honest and knowledgeable about the property and area. Afterwards, he was extremely helpful in securing us a deal and I would recommend him and the rest of the team. Julie and PeterPositiveResponsiveness, Professionalism
4/5
GoogleStaff at Newton Fallowell were all friendly and helpful with our move and check in. Very stress free.
5/5
GoogleAll went fairly smoothly and quickly as it was a complicated transaction
5/5
GoogleWonderful customer service and very helpful staff. I would definitely recommend.
5/5
GoogleAbbie, Rebecca, Kayrn et al at Newton Fallowell, thank you all so much. You could not have been more helpful and professional during our purchase, in spite of all of the solicitors involved (Buyer's, Seller's & Probate) seeming to do their level best to sabotage the process. You are how Estate Agent's should be. All the best from Crete.
5/5
GoogleII Applied for a house though Newton fallowell over the course of the last month and have been really happy with their service, Kelly in particular. They were professional, efficient, kept me updated, and their fees are pretty reasonable too. Couldn't have asked for more. Looking forward to moving into my new home! Thanks Newton Fallowell
1/5
GoogleAfter months of complaints we're still waiting on our ancient, faulty boiler to be replaced. We were also told an extractor fan would be fitted at the start of our tenancy, which never materialised, resulting in frequent fire alarms from situations as minor as cooking pasta or steam from the oven.NegativeResponsiveness, Quality
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