Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThis is the second time we have used Winkworth to sell a property. They remain to deliver a consistent and professional service. We were the victims of a long sales process (7 months) which Paul tirelessly fought to keep on track. We would still be in it if it wasn't for Paul going above and beyond his normal duties.PositiveProfessionalism
Charlotte · 26 October 2021
Agent replied · 25 October 2024
Hi Charlotte. Thank you for your kind words. It was a pleasure working with you both and I'm glad we got there in the end. Enjoy your new home.
★★★★★ 1/5
TrustpilotWon't be using Winkworth ever again
Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company
Lucy · 24 February 2023
★★★★★ 1/5
TrustpilotAwful service
After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.
AB · 16 October 2024
★★★★★ 5/5
TrustpilotGreat attentive and proactive service
Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.
Rob · 28 March 2023
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotHigh standard of property management
Michael Ferguson managed the letting of my flat in a very efficient way with any issues resolved quickly.
Caroline · 20 November 2025
★★★★★ 5/5
GoogleGreat five star experience working with Winkworth. Jordan assisted us on the viewings / offer stage and George worked on the sales process - both were professional, responsive and easy to work with. Would definitely use them again.
Kirsty · 26 October 2023
Agent replied · 25 October 2024
Dear Kirsty,
Thank you so much for your review. Hope you're well settled in your new home!
Winkworth Forest Hill
★★★★★ 1/5
Trustpilotdont trust them
Had an appointment to view a flat, 30' before and as I was arriving, they cancelled as they got a holding deposit. How trustworthy Winkworth ?! Great move. The right thing to do is to finish all your appointments with the clients and then decide and take a holding deposit ! Avoid them.
Morena · 12 September 2024
★★★★★ 4/5
TrustpilotBuy was straightforward and team kept…
Buy was straightforward and team kept the process moving along, checking in often.
South · 23 April 2024
★★★★★ 5/5
Trustpilot7 🌟 service
With covid my usual contact for lettings was not around to assist with my portfolio of clients. Nishi was able to quickly get up to speed with what was required and ensured the service provided was seemless. Great work and dedication, thankyou Nishi.
Marco · 10 May 2021
★★★★★ 5/5
GoogleKyle was very professional, approachable and diligent.PositiveResponsiveness, Professionalism
Fabienne · 26 October 2021
Agent replied · 25 October 2024
Hi Fabienne,
Many thanks for your review. Extremely pleased to hear you were happy with the service offered by Kyle. Wish you the very best in your new home!
Winkworth Forest Hill
★★★★★ 5/5
GoogleKyle at Winkworth was superb from start to finish. Really professional throughout and managed to make sure all parties met the stamp duty deadline in time. He answered all of our queries promptly and professionally, was a pleasure to deal with and really went the extra mile in making sure our sale and purchase completed.PositiveResponsiveness, Professionalism
Natalie · 26 October 2021
Agent replied · 25 October 2024
Good afternoon Natalie,
Thank you for this kind review, and we are happy that you were able to meet the stamp duty deadline! We wish you all the best in your new home, and all the best for the future.
Winkworth Forest Hill
★★★★★ 5/5
TrustpilotLovely, helpful realtor - totally got what I was looking for.
I've had a lovely experience purchasing my first home with Thomas Syms from Winkworth. He has been very positive, friendly and helpful throughout the process. He got what I was looking for early in the search and really helped me to find the place that was right for me (even though I didn't think it from the pictures at all!). He kept me up to date every step of the way, and whenever lawyers weren't responding he could help move things along quickly. Thank you!
Rebecca · 11 November 2022
★★★★★ 1/5
TrustpilotGAZUMPING COMPANY
You should learn how to treat people, and to don’t do gazumping which is disgusting behaviour I will make sure everyone knows about this . And not that just, you also accepted our offer in writing subject to nothing.
Jess · 17 August 2023
Agent replied · 26 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotWinkworth House Purchase - Thomas Syms
Winkworth made my purchase run very smoothly. Thomas Syms in particular was very attentive, fast to respond and a pleasure to deal with. He took a lot of the stress away from the process and worked hard to ensure I was kept informed.
Rob · 13 April 2023
Agent replied · 26 October 2024
Thank you so much for your kind words, Rob. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotDon’t believe the sales pitch
They valued our house and told us they could sell it with an open day within a couple of weeks. Winkworth promised us they had a large list of buyers at our asking price looking in our area, on this basis we decided to agree a contract with Winkworth. The open day never occurred as promised and it soon became apparent that there was no list of potential buyers and within three weeks, Winkworth asked us to drop our asking price on the basis this would attract more potential buyers and we could hold an open day.As we both work full-time, long hours and have two young children an open day was our preferred option which was one of the main reasons we picked Winkworth.Yet again and even though we had now dropped the price, Winkworth were unable to hold an open day and we had a trickle of “buyers” at inconvenient times. Some of these said they weren’t even interested in buying. For example, one visitor said they just wanted to compare the size of the rooms to a house in a nearby street, of course this info is on Right Move.We feel completely let down by Winkworth. We selected them over two others on the basis of their original promise and they completely failed to deliver on this. Had we selected one of the other estate agents we may have sold our house.
Rob · 10 October 2022
★★★★★ 5/5
TrustpilotGreat agency
Great agency, as well as being really focused on finding the right buyer they put tremendous energy into helping make sure the selling process goes smoothly including liaising with both the buying and selling solicitors and keeping everyone on track until completion. Highly recommend, very personal personal service.
Ellen · 28 October 2024
★★★★★ 5/5
GoogleRented my flat-out with the help of Donovan who was fantastic through every step of the way!
Arlind · 11 October 2024
Agent replied · 11 December 2024
Dear Arlind,
Thank you for your wonderful feedback! Happy to hear Donovan could assist you in renting out your flat and making the process smooth for you. Wishing you all the best, and feel free to reach out anytime!
Winkworth Forest Hill
★★★★★ 5/5
GoogleI have recently completed on flat purchase with Mauro as the agent. He was absolutely fantastic - kept me informed throughout the process, was open, approachable and patient. He was always willing to go the extra mile to make the experience as smooth as possible. Highly recommend!
JazzatronMA · 26 October 2022
Agent replied · 25 October 2024
Thank you so much for taking the time to leave a review and delighted to hear the process went smoothly. We wish you every success in your new home.
Winkworth Forest Hill
★★★★★ 1/5
TrustpilotReally root agent
Really root agent. Not even polite to answering the questions. After this I don't even wanna deal with such a people. The agent name was Nishi Shah.Just in case. Doesn't even wanna answer any question, forcing people to do whatever he/she want. Avoid this agency
Attila · 2 December 2024
★★★★★ 5/5
TrustpilotWinkworth Kemal Rise have always been…
Winkworth Kensal Rise have always been excellent to deal with. They are proactive, efficient and friendly. We have used them to let our properties for many years now and have never had any problems at all. I would strongly recommend.
Simon · 16 May 2023
Agent replied · 26 October 2024
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing.
★★★★★ 1/5
TrustpilotWinkworth borehamwood
I used winkworth borehamwood...the sale price confirmation was spot on..however i was taken aback with the recommendations and i quote .." I would say to move items in2 your loft but it would b a hassle"..despite my walls throughout my flat are painted magnolia and are in pristine condition...it was recommended that i whitewash the entire flat...finally my flat is cluttered and i appreciate that i need to declutter prior to selling the property...despite this obvious fact the sales negotiator seemed continually irritated and indifferent when i mentioned retiling the kitchen. My personal expectation was that he make reasonable and professional recommendations....in conclusion i found him slightly patronising and not someone who was able to see the broader picture...I also felt he did not know the block of flats at all.
IRO · 2 August 2022
★★★★★ 5/5
TrustpilotJenny helped us secure our new rental…
Jenny helped us secure our new rental home which we love. She was professional but friendly. It was seamless and Jenny was always available to help when we needed. We would highly recommend and definitely use again. Thankyou
Bernadette · 22 September 2021
★★★★★ 1/5
TrustpilotBournemouth branch awful customer service
Bournemouth branch , avoid , no customer service Advertised a property that wasn’t available, then tried to tell me a three bed property was no big enough for a couple and 2 children ? When I call them they say the property is not available Awful service do not trust your property with these people
Mr · 10 July 2021
Agent replied · 26 October 2024
Dear Mr Attwater. We are always disappointed to receive feedback such as yours and therefore the matter has been looked into. It appears that you enquired about the property 4 days after it came to the market however the office responded to your enquiry within 10 minutes of receiving it on Saturday morning at 8.29am. The team asked for more information from you regarding your personal requirements which was accommodation for 4 adults but unfortunately someone in the interim put in an application and offer for the property, and the team had to inform you that the property was not suitable for 4 adults. As you are aware, rental property can be in short supply and therefore demand can be equally very high; as it was in the case of this property. I am sorry that you were not successful on this occasion however it appears that the office acted appropriately given the high demand for the property in such a short timescale.
★★★★★ 5/5
TrustpilotBrilliant agent, highly recommend
Brilliant agent that I’ve had the pleasure of dealing with for many years for buying, selling and renting.Very professional, with a great attention to detail and friendly staff who guide you through the whole process.Highly recommend them to anyone
Demi · 7 June 2023
Agent replied · 26 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
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