Trusted Agent profile · Lewisham
★★★★★
1,107 reviews across 2 platforms
9 London Road, Forest Hill, SE23 3TW, Lewisham, SE23 3TW
Winkworth's office in Lewisham, at 9 London Road, is rated 4.1 out of 5 across 1,107 reviews on two platforms, including 214 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Winkworth Forest Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotThe whole experience with the team at the winkworth helleson branch
The whole experience with the team at the hellesdon branch were amazing, Daryl, was so helpful with the questions and made the process amazingly easy, thanks for helping us move into our new home
5/5
GoogleVery honest and straightforward to deal with. A breath of fresh air compared to dealing with some other estate agents. Can particularly recommend Sean and Kyle.PositiveResponsiveness, Professionalism
Dear Sam, Many thanks for your review, we really appreciate it. Glad you've had a good experience dealing with our Forest Hill office! Winkworth Forest Hill
5/5
Trustpilotgreat value
We had a difficult sale mostly due to difficult solicitors but Guy and team went over and beyond to make it happen. Couldn't recommend enough. Happy we didn't go for an online broker as sale would surely have fallen through. Fair pricing. thanks.
5/5
GoogleI had a great experience selling my house with Winkworth. The agents and the sales progressor all communicated clearly and kept me up to date at all times and even contacted me outside of working hours (where appropriate) to ensure that I had all the relevant information. I would definitely recommend!
Hi Lisa, Thanks for your review, so happy to hear you're satisfied with our work. Winkworth Forest Hill
5/5
GoogleGreat service from Paul and the team
Dear Sam, Many thanks for your review and happy to hear you had a good experience. All the best, Winkworth Forest Hill
1/5
TrustpilotUtter jokers
Utter jokers. They made it so difficult for me when mentioning I wanted to view some properties near Victoria train station. An Indian guy in his early '40s asked me to come to their office, after asking all the irrelevant questions on the planet then showed me a rubbish council flat. I was feeling a bit sick from his car fumes and asked if we could meet at the next property while I was walking. I have never seen him ever since: he simply disappeared and did not even answer the phone. I was too embarrassed to call the office and complain. I gave up on this company, they are just bullies asking to pay for just about everything while they laugh all the way to the bank thinking if you are a single woman with an 'exotic' accent you must be having a low IQ too. Bunch of jokers to be avoided.
1/5
TrustpilotWinkworth leigh on sea
Winkworth leigh on sea. A bunch of liars and con artists. We rented a flat and asked for a break down of the fees we had to pay and also for the landlords details which were missing. The staff nodded and smiled and yes we will get those for you as we signed the contract and got our keys. 5 minutes later when we asked for them again they said we couldn't have them. Blatantly lied to pur faces. They take so long to respond to problems with the flat and didnt fix the big issues. The place obviously had mould which had been painted over as it appeared after a few weeks of moving but lied when asked about it and later said they think it might have had in the past but they were unaware. They also turn up well over half hour later to an appointment they made to inspect the property upon leaving. Their store was a 8 minute walk to the flat and when we called to see where the agent was, she hadn't left yet despite being 20 mins late already. Avoid these useless people at all costs.It's funny how a company only wants to help you after you leave them an honest bad review. I'm not wasting anymore time responding to such an awful company.
Hi Walker, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
1/5
TrustpilotThoroughly disappointed with Winkworth , Brook Green W14 .
Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.
Hello there, thank you for taking the time to leave us a review . We take our customer service seriously and we're sorry that we didn't meet your expectations here. Please contact us at clientrelations@winkworth.co.uk in order that we can find out what happened.
5/5
GoogleKyle is diligent and proactive. He helped my girlfriend and I get our purchase over the line before an urgent deadline. A breath of fresh air.PositiveProfessionalism
Dear Chris, Many thanks for your review. We're so happy to hear you were satisfied with the service and wish you the very best at your new property.
5/5
TrustpilotFantastic!
Absolutely fantastic to meet and work with! Highly recommend if you want results. Incredible attention to detail with tailored advice to bring out the best features of your property. Went above and beyond to make sure images were perfect. Many thanks again Deborah Kirby
5/5
GoogleKatrina was extremely helpful and knowledgeable
Dear Firasse, Many thanks for your review, happy we could be of help! Winkworth Forest Hill
5/5
GoogleYinka provided a personal approach to finding property. Honest, pragmatic and accessible.
Dear Chiedu, Thank you for your kind feedback! We're so glad to hear that Yinka's honest and … More
5/5
TrustpilotLinda, Winkworth, Poringland
My contact with,Winkworth Poringland, is Linda Jackson. Linda always is professional in her work, giving confidence that I have chosen the right letting agents. She also gives clear and patient instructions with any queries I may have concerning my rental property.
5/5
GoogleI can highly recommend the branch manager Shamia who delivers an exceptionally high standard of customer service, is very knowledgeable in his field & goes the extra mile to ensure all business transactions are professionally managed.
Dear Amanda, Thank you so much for your review. Glad to hear you had a good experience Winkworth Forest Hill
5/5
TrustpilotVery happy with the good service
Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.
Hello Fatima. Thank you so much for the glowing review. We would love to know which Winkworth office you dealt with so we can congratulate them personally.
5/5
GoogleGreat communication and service from Yinka!
Dear Astrid, Thank you for your wonderful feedback! We’re delighted to hear that Yinka provided great communication and service. Best wishes, The Winkworth Team
5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleCalled in and was happy with the assistance I recieved, Kyle was professional and answered to all my concerns. Thank youPositiveResponsiveness, Quality, Professionalism
Hi Nathan, Many thanks for your review. We're happy to hear you were satisfied with the service offered.
1/5
GoogleDisgusting and exploitative letting agency. They use foul language especially by their head of property management, Zulekha. They blame tenants for landlord negligence and leave students with no working hot water for 10 weeks!
Dear Liv, Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we take these concerns very seriously. Please know that this does not reflect the high standards of service we aim to provide. Regarding the issue of hot water, we fully understand how frustrating it can be to experience delays, and we sincerely apologize for any inconvenience caused during this time. Our goal is always to address maintenance issues as quickly as possible, and we’ll be reviewing the situation internally to understand what went wrong. We’re also concerned by your comments about the language used by our staff. This is not behavior we condone, and we will be investigating this matter further. We appreciate your feedback and would be happy to discuss your experience in more detail to help resolve any ongoing concerns. Please feel free to contact us directly so we can assist further. Kind regards, Winkworth Forest Hill
5/5
TrustpilotExcellent
Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworth Sunningdale
Jenny Wintermeyer from Winkworth Sunningdale was our agent to find a new tenant for our annex and she has been a pleasure to work with. She has been helpful, informative and pleasant from beginning to end of the process. In particular, I lipread and Jenny immediately coped with my personal communication needs which was very much appreciated.
5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
5/5
TrustpilotTwenty six years of Excellent Service
Twenty six years ago I appointed Winkworth to manage my first property. Since then they have managed a further four properties, two of which I bought through them and all four they have sold for me.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Winkworth Forest Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.
