Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotzero stars
shame! zero stars, their house smells sewage sewage everywhere! unhabitable!
Tracey · 4 March 2026
Agent replied · 24 May 2026
We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback.
While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response.
We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention.
In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties.
We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.
★★★★★ 5/5
GoogleI would highly recommend this estate agent, in particular Kyle. We brought a property through them summer 2021 during the stamp duty holiday madness.
They’re communication was clear, frequently updating us on the progress and the next steps.PositiveProfessionalism
Sam · 26 October 2022
Agent replied · 25 October 2024
Dear Sam,
Many thanks for the review and wishing you the very best at your new property.
Winkworth Forest Hill
★★★★★ 5/5
GoogleMauro is an exceptional estate agent. He patiently guided us throughout the whole process, went out the extra mile during viewings and always showed a positive attitude. We felt well represented by him and would definitely recommend him!
Wynn · 26 October 2022
Agent replied · 25 October 2024
Morning,
Many thanks for your review. It's great to hear you had a good experience buying through Winkworth.
We wish you all the best at your new property.
Winkworth Forest Hill team.
★★★★★ 5/5
TrustpilotBoth Ajay and Nishi have been…
Both Ajay and Nishi have been tremendous in their approach to the task of obtaining a good tenant when our Property was up for renting again . Ajay suggested repair work where it was needed , using common sense and saving monies as and when it was feasible . Nishi had worked tirelessly to ensure that the whole process went smoothly . This required discipline, constant effort and faith and confidence . Winkworth is a great company . Nishi has worked selflessly and is a ‘ live wire ‘ . This emanates from the leadership quality of Ajay who has also shown ample purity of thought , enthusiasm and equanimity. Excellent 10/10
Mahendra · 10 May 2021
★★★★★ 5/5
GoogleWorked with Andre on a recent purchase. He is professional and helped guide the process all throughout. He is responsive and you can always get him on a call. He was particularly helpful with our transaction and kept it afloat until completion. Well done Andre.
Radu · 26 October 2021
Agent replied · 25 October 2024
Hello Radu,
Many thanks for your thoughtful review! We are extremely glad to hear that you were satisfied with the service Andre provided.
Best of luck to the future...
From the whole Winkworth team.
★★★★★ 1/5
TrustpilotFalse information and messed up system
This company has automated viewing booking system from its website. They have the earliest time set as 9 in the morning and the opening time shown on their website is from 9 am as well. However, when I drop by for the viewing, there was nobody, and the auto message from their contact says they'd open from 9:30 only.
Sana · 7 August 2024
Agent replied · 26 October 2024
Good afternoon Sana,At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
★★★★★ 1/5
TrustpilotAvoid
My initial valuation went really well - one of the directors came to see the flat and was extremely professional, friendly and knowledgeable. Aside from the excellent photography, this is the only positive thing I have to say about my experience with Winkworth. As soon as my sale was passed on to the office team, things went downhill. Viewings were held by different members of staff, there was no continuity, and on a couple of occasions it was clear staff had not even done basic research into the property (one called me up after a viewing to ask if we had recently renovated the flat - this information was included in the Rightmove description. We had done a complete refurb - a fact I think that prospective buyers would definitely want to know).Calls weren’t returned, communication between staff and from staff to myself was consistently poor. I didn’t feel like the main person in charge of my sale had a good grasp of the process and perhaps this was due to being new. My buyer felt the same and eventually we started emailing each other directly regarding the sale, as it was so much easier than dealing with Winkworth. I honestly felt like I wasted thousands of pounds and could’ve got the same result with purple bricks.
Rachel · 17 March 2021
★★★★★ 5/5
TrustpilotAhmed & Yasmin were great
We recently begun a tenancy with Winkworth and everything has gone super smoothly. I was previously living with friends before moving in with my partner and the difference in our experiences with securing a property was vast. We had no issues at all from start to finish and both Ahmed & Yasmin were helpful and clear with any of our questions and thoughts. Looking forward to having Winkworth as our agent for the future as if everything carries on as it has been up to now, they will be far better than any agency we've dealt with before.
Toby · 23 February 2021
★★★★★ 5/5
TrustpilotHighly recommend and so pleased we chose Winkworth
Just a note of excellent review for Winkworth Kensal Rise/Queens Park. Andy at Winkworth was fantastic with incredible hard work, commitment, expertise, and skills at keeping us sane, that we relied on so much during our rather challenging sale process. We were massively pleased that we had chosen these guys as our agent. From the initial meeting where manager Stewart was the only person who really took the time to consider the best pricing approach and strategy (out of 11 potential agents!), and then Andy being fantastic from start to finish, knowing just when to be patient and when to push. We felt in incredibly safe hands. Sincerely, thank you.
Anna · 19 February 2021
★★★★★ 5/5
TrustpilotWinkworth Kensal Rise - honest, responsive and practical
We first bought our property from Winkworth Kensal Rise in 2014. There were two properties on the same street and by comparison our Winkworth agent was up front, transparent and reliable. Fast forward 7 years later, we have let our property through Aaron again at Winkworth Kensal Rise. Again, Aaron and his team have been honest, practical and responsive. Our tenants also seem happy so far. I have also recommended Aaron to friends in the area!
Chocci · 18 November 2021
★★★★★ 5/5
TrustpilotExcellent customer service
Having dealt with several other agents over the years, Natasha, Hannah and the team at Winkworth Tunbridge Wells showed me just how good an estate agent can be. They are friendly, attentive and proactive - offering suggestions and advice, they carefully managed the process, taking care of all the details through to the successful sale. I can certainly say that I would never use any other agent to sell a property for me. Thank you Winkworth TW, I could not have wished for a better service.
Gary · 8 February 2021
★★★★★ 5/5
GoogleAndre was incredibly helpful and went the extra mile to help us through our house purchase. I would highly recommend his services. He was always readily available for advice and to keep the ball rolling with the vendors throughout the process. Thank you!PositiveResponsiveness, Professionalism
Toby · 26 October 2021
Agent replied · 25 October 2024
Hi Toby,
Many thanks for your review and glad to hear you were satisfied with the service received.
Wishing you the best at your new home.
Winkworth Forest Hill team.
★★★★★ 5/5
GoogleCurrently looking to relocate, but have been lost on where to go, couldn’t have been more fortunate to be assisted by shamia at winkworth who gave me an in-depth consultation,going through all of the fine details with me and my partner, helping us to come to a decision much more efficiently.
Thank you so much
BarberCentral · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your review and the recommendation. Happy to help whenever you're ready!
Winkworth Forest Hill
★★★★★ 5/5
TrustpilotSteve Leevy has been very professional…
Steve Leevy has been very professional with the sale of my house. Steve is extremely diligent and kept me updated all the way through the sale process. I would highly recommend Steve and the team at Dartmouth Winkworths, what a fantastic team thanks for all your support and guidance.
Jillian · 26 August 2020
Agent replied · 26 October 2024
Hello Jillian, Thank you for your lovely revlew! It's great to hear about the hard work from our team and the result for you.
★★★★★ 5/5
TrustpilotHighly recommend the rental team at Winkworth.
We would highly recommend Aaran , Fabian and the whole team at Winkworth Kensal Rise. Extremely supportive and helpful, especially for first time renters. Very smooth transition and felt supported by this trustworthy team throughout.
Sarah · 10 November 2024
★★★★★ 5/5
GoogleRecently completed my sale with Winkworth, mostly dealt with Jordan at the Forest Hill branch, he was very good keeping me informed of the process up to the end he and the team was great.
Sharyn · 26 October 2022
Agent replied · 25 October 2024
Morning Sharyn, Thank you so much for your review. I have passed on your thoughts to Jordan who said you were a pleasure to work with. Wish you the very best!
Winkworth Forest Hill
★★★★★ 5/5
TrustpilotNishi Shah at Winkworth
Nishi Shah at Winkworth, Kinsbury is great at customer service. I was very impressed with how helpful and attentive she was, as to what I required and requested as a customer. Nothing was too much trouble. I would recommend using Winkworth.
Nana · 19 July 2024
★★★★★ 5/5
GoogleMy dealings with Winkworth have always been very positive, especially Carolina who is always a pleasure to deal with, would highly recommend.
Alex · 26 October 2023
Agent replied · 25 October 2024
Dear Alex,
Thanks for your review and the continuous trust on our Lettings team.
All the best,
Winkworth Forest Hill
★★★★★ 1/5
TrustpilotAppalling and inconsiderate
Appalling and inconsiderate. Avoid at all costs
Peter · 21 February 2026
Agent replied · 24 May 2026
Dear Peter,
At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience.
As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly.
Thank you in advance.
★★★★★ 4/5
GoogleYinka was always very helpful and available, answering any questions we had. He worked hard to eventually get us an offer on our flat!
Emma · 21 March 2025
★★★★★ 5/5
GoogleHad a great experience courtesy of Yinka Akingbaje. He was extremely professional, knowledgable and responsive guiding me through the complexities of the purchase.
Dan · 22 September 2025
Agent replied · 22 October 2025
Dear Dan,
Thank you so much for your kind words! We're so pleased to hear you had such a positive experience with Yinka. We’re glad he was able to guide you through the … More
★★★★★ 5/5
GoogleReally happy with the level of service provided by Jordan and the team at Winkworth, I would highly recommend their services!
Leigh-May · 26 October 2023
Agent replied · 25 October 2024
Dear Leigh,
Many thanks for your review and wish you the best with your move.
Winkworth Forest Hill
★★★★★ 5/5
GoogleExcellent service provided by Jordan and the team, we were buying our first home and Jordan provided a efficient service and always followed up quickly on any queries we had. Would highly recommend.
Miriam · 26 October 2022
Agent replied · 25 October 2024
Good Afternoon Miriam,
Thank you for taking the time to post a review and very pleased to hear that you have had a positive experience. Hope you have settled into your new home.
Winkworth Forest Hill
★★★★★ 2/5
TrustpilotOpen houses for rentals - no thanks!
This company clearly values the wealthiest tenant over the right kind of tenant.Winkworth is regularly hosting ‘open house’ viewings of rental properties. Potential tenants are bundled into houses in groups or made to stand outside queuing to get in and then encouraged to bid against each other in a bidding war and actively encouraged by the agent to place a higher offer than the advertised rent. Not only is this process discriminatory but it pushes people who may already be stretching their budgets to stretch them even further. Rents advertised should be the rents tenants commit to. If a landlord is keen to earn more than the advertised rent then it should be advertised as ‘offers over’ and the potential open house viewings made explicit. Really disappointed in Winkworth and am searching for an agent who values their customer not merely their wallet.
SalseraJ · 1 December 2022
Agent replied · 26 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
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