Trusted Agent profile · Lewisham

Hunters Catford reviews in Lewisham

2.6

★★★★★

707 reviews across 2 platforms

153 Rushey Green, Catford, SE6 4BD, Lewisham, SE6 4BD

Hunters's office in Lewisham, at 153 Rushey Green, is rated 2.6 out of 5 across 707 reviews on two platforms, including 93 Google reviews rated 4.6.

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4.6 / 5

93

Reviews on Google

This office

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614

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Google

My Hunters - Catford Letting experience was exceptional - It was a challenge this team ( Leoni, Barry and Richard ) didn't back away from considering my timeline, holiday season ( Christmas & New year ) and ongoing works to the property. Very organised viewings with as little inconvenience, very thorough checks on tenant application and great market knowledge. Our needs were met ( suitable tenant ) and they exceeded our expectation ( rented just in time ) We highly recommend Hunters Catford Branch for a stress-free landlord experience by leaning on their expertise now and in the not so distant future. Thank you !PositiveResponsiveness, Quality, Professionalism, Value

Jacque · 23 October 2020

Agent replied · 22 October 2024

Thanks Jacqui. Glad to have you as a landlord! All the best, Richard

5/5

Google

I'm so relieved we chose Hunters to sell our house. Richard and Barry are professional, realistic and helpful. Their service has been flawless. Always responsive to any query and willing to take the time to explain things fully. Their rate was fair and they really worked hard to sell our house. Our house went on the market the weekend before lockdown and we thought it would be tricky to sell as a result of all the uncertainty. As it turned out, they managed to sell the house without any problem. They took great photos and obviously marketed the house well. I have absolutely no reservation in recommending Hunters Catford to anyone looking to sell.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 23 October 2020

Agent replied · 22 October 2024

Hi Paul. It was a pleasure working with you both and helping you move to your new home. Thank you for your kind words and for using Hunters. All the best for the future, Richard, Director, Hunters Catford

2/5

Trustpilot

An unfortunate attitude from Hunters

My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.

Matthew · 2 April 2024

5/5

Google

Working with Ed was truly an exceptional experience. His commitment to customer satisfaction is top notch. If you’re within South East London and in search for a property to buy or rent, Hunters is your only option.

Kelvin · 10 October 2024

Agent replied · 22 October 2024

Hi Kelvin. Thanks for your kind words. All the best for life in your new home. Richard and the team

1/5

Trustpilot

Dishonest and unprofessional

We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!

PJ · 22 March 2024

1/5

Trustpilot

Waste of time

As working professionals who can rarely get free time during the weekdays, it's extremely annoying to book days off to view properties to find they're by application, and we submitted our application the day we viewed, only to have the application be rejected because it wasn't processed in time before the landlord accepted an alternative application. Not worth the time.

Cal · 10 February 2025

5/5

Google

Hunters have been great and very thorough in dealing with the purchase of my property. Ed, Joshua and Raj have all been very quick and supportive in relaying messages from the seller and also in keeping the momentum right up until the exchange. The time between making an offer and completing has been just 8 weeks which was only possible with the help of Hunters. Thanks

Alec · 23 October 2022

Agent replied · 22 October 2024

Thanks Alec, your review is greatly appreciated. We are so pleased that you were happy with our service and we wish you many happy years in your new home!

1/5

Trustpilot

Hunters Horncastle:

Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible

Lupey · 22 February 2024

5/5

Trustpilot

We used hunters to put our house up for sale

We used hunters to put our house up for sale in October 2024. Despite a few problems with surveys etc Hunters manged to sell our house to a cash buyer. the communication and updates during the process were very clear and professional. Selling a home is a very stressful experience however hunters helped us throughout the journey

Donna · 3 March 2025

5/5

Google

We bought our house through Hunters Catford. Despite the difficult circumstances of the case, they managed to navigate us through the process and managed to help us complete the process as fast as they could.

Mara · 10 October 2024

Agent replied · 22 October 2024

Hello Mara, thank you for taking the time to leave us a review. We appreciate the kind feedback and we're glad that we were to help with your purchase and get it through to completion - we wish you all the best in your new home.

2/5

Trustpilot

I was buying a house through hunters

I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.

Mikey · 6 February 2024

1/5

Trustpilot

Poor overall

Poor overall! The property we were interested in was over valued by more than 10% and yet they wanted offers in excess of ?! My communication with staff was defensive and not amiable not sure why! My advice check out your move to check the property is actually worth what they say it is? Before you buy 🤗

Helen · 8 February 2025

5/5

Trustpilot

Throughout the sale of my house I found…

Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much

Rebecca · 14 December 2023

5/5

Trustpilot

Best by far! Hunters castleford, thank you

Hunters castleford, WHAT a professional, pro active, friendly team, hollie, kiera, lisa could not have made the process simpler!!! Updated practically daily! On the ball! Ive used most of local agents over past 10yrs and NON have come close to their high standard of quick comnunication and friendly manner!!! Couldnt recommend highly enough!! Thanks to the whole team for making a difficult process as str8 forward as possible! Best agents local to me and would not hesitate to use again...although think i will be staying put for a while 🙂

MISSGLENISBECKETT · 23 January 2024

1/5

Trustpilot

Worst nightmare you could have if you…

Worst nightmare you could have if you deal with Hunters Abbeywood. No repair on time, always defensive and lieing even when you present them with evidences for their unresponsiveness. Always be a judge in their own case and their manager is also part of them. Please avoid them

Nurudeen · 4 June 2025

5/5

Trustpilot

Hunters -Ealing

Hunters -Ealing Friendly professional, I can’t thank Steve enough. The time, energy and commitment, he was the bridge between both my solicitor and the buyers and was 100% committed. Everything went through Smoove and this was due to Steve and Hunters-Ealing. I have recommended them to other sellers and they will be always highly recommended by me

Ivan · 25 June 2021

5/5

Google

Quick, detailed, considerate and thorough. A very smooth experience made simple by the fantastic support offered by Rob and team at HuntersPositiveResponsiveness, Professionalism

Jonny · 23 October 2021

Agent replied · 22 October 2024

Hi Jonny, thank you so much for your positive review.

5/5

Trustpilot

Last year in November i sold my house…

Last year in November i sold my house with Hunters. Due to reasons beyond my control the sale process was not as easy as anticipated however the reassurance and professionalism from hunters where outstanding. I went with hunters theough word or mouth and i have already recommended Hunters to friends who i know are selling or thinking of selling their property. They are an amazing team and so friendly. Thankyou ladies for making a difficult situation so bareable. We got there in the end.

Janine · 10 January 2024

1/5

Trustpilot

Just don't use this Estate Agent

Just don't use this Estate Agent. And really don't use them to do an Inventory. They made so many errors we had to almost redo it ourselves. They missed the Fridge Freezer. Washing machine and Dishwasher in the Kitchen. They said there was a white wooden wardrobe in the bathroom, there isn't I could go on and on. I have asked for a refund but of course not heard anything!

Stephanie · 21 July 2024

1/5

Trustpilot

Their inefficiency made me lose a living place

This is how I kept urging the agent to follow up & how their inefficiency made me lost a living place in Sep.I viewed the flat on 4th Aug and paid holding deposit on the same date. My offer was accepted on 7th Aug. When Hunters and Homelet spend more than one month for my reference check and preparation of lodger agreement, I kept asking them when I can sign the contract and so I can transfer 6 month upfront rent and deposit.On 7th Aug, I tried to enter my details of reference check on the same date. However, the system had bug. Hunters staff helped me enter the details with their internal systems in the following day, although there are some typo of my job and address reference.Perhaps because of the miscommunications among 2 parties, Homelet refused to do reference check for me as they have not yet got the approval from Hunters. With numerous e mail I requested Hunters to fix it, Homelet started sending e mails to my manager and current landlord for reference check on 15th Aug.On 17th Aug, Hunters staff asked me to pay 6-month upfront rent and deposit by e mail without sending me the lodger agreement. I promised them to make the payment when they send me the contract and contract is signed.On 25th Aug, I received the lodger agreement finally after several requests. I raised some questions in the e mail in order to shorten the time for them to answer me during our future meeting of contract signing.On 6th Sep, another Hunters staff invited me to go to their office and sign the contract on the following day. I gave her my questions again for her better preparation. On 7th Sep, that staff said meeting date had to be changed. She answered my questions very briefly. Perhaps she is not familiar with the letting issues of the flat, I simply said I will ask others when I move in. I tried to ask when we meet and sign the contract. She did not reply.On 8th Sep, another Hunters staff told me that the landlord decided to accept another offer. The studio is no longer available in the market. He asked me to state my bank details and they will refund the holding deposit. I once thought the landlord must keep bidding for a higher rental price.I must move out before 23rd Sep as official move out notice was given to the current landlord. During resume of finding rental place, I found the flat in Zoopla again with rental price unchanged.Later I found the staff of the landlord and told the landlord what’s really happening. The landlord felt so sorry & decided to give me viewings of 3 other studios. However, the size and location do not suit my need.

Mei · 6 January 2024

5/5

Trustpilot

Lucky that we chose Hunters due to a very complicated chain

We had a very complicated chain, without their support I think we would have lost our buyer. We were grateful that they had a sales progressor who was able to speak to everyone in the chain, something that only independent agents have, this meant that after 8 months from accepting an offer we finally moved.

Pam · 26 February 2025

1/5

Google

Hunters Catford have provided ongoing financial support to a volunteer park user group called 'The Friends' of Blythe Hill Fields' SE23, who organise an annual Festival in the same park as their only fundraiser. However, the group fails to let anyone know beforehand what they are raising funds for and then fail to make any relevant park improvements year on year. Meanwhile, Hunters Catford have advertising boards outside local houses to 'proudly support' this annual event. I would be glad to hear from Hunters Catford what they actually supported from the 2017 Festival and what they are going to be sponsoring for the 2018 Festival in Blythe Hill Fields.

Lyubov · 24 October 2018

Agent replied · 22 October 2024

Hi Lyubov. You are right that we are pleased to support such a wonderful community event as the Blythe HIll Fields Festival. Last year I had the chance to be one of the first people to use the new table tennis table provided with funds raised by the Friends. This year we are again pleased to support the Festival on Sunday 7th July. Our support enables the Festival to happen and provide a wonderful day out for many, many people in the local community. if you live locally, then do come along and enjoy the day. All the best, Richard Director, Hunters Catford.

5/5

Trustpilot

Great, proactive service

We bought a property recently through Hunters, yet to complete, but they have been absolutely fantastic throughout the process. I wish we had used them to sell our house as well, as they have been proactive, very communicative and extremely professional. I could not recommend them any higher.

Glenn · 20 May 2025

1/5

Trustpilot

Rude and unprofessional

I had a viewing arranged and nobody could give me a meeting point for a large apartment building with several entrances. Spent nearly 20 minutes at the location wondering around and trying to reach the person that was supposed to show me around, all calls declined. Office couldn’t get through to her either and when she finally calls me is to rudely tell me off for not showing up at a different entrance when she never told me where to go, speaking to me in an angry tone and then hanging up.

Aivis · 13 December 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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