Trusted Agent profile · Lewisham

Dexters Lewisham reviews

★★★★★ Great

2,373 reviews across 2 platforms

44, Ladywell Road, Lewisham, London, SE13 7PZ, SE13 7PZ

Dexters's office in Lewisham, at 44, is rated 4.4 out of 5 across 2,373 reviews on two platforms, including 301 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

301

Reviews on Google

This office

Trustpilot logo

2,072

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great communication

Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.

Quentin · 12 October 2023

Agent replied · 23 October 2024

Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great support from Graziana

We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!

Lucia · 27 November 2023

Agent replied · 23 October 2024

Dear Lucia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Elle and Elli @ Dexters were amazing to…

Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time

Emma · 20 May 2022

Agent replied · 23 October 2024

Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Water Pressure resolved

Olivier really took it upon himself to take ownership of the situation with our ongoing water pressure issue and owned it, ensuring it was carried through to completion!

Paul · 2 April 2024

Agent replied · 23 October 2024

Dear Paul, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Good end-to-end experience

Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.

Sandy · 12 January 2023

Agent replied · 23 October 2024

Dear Sandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Joshua Reid,the consultant letting agent was professional, polite and patient with me.He went above and beyond ensuring that I completed each step of the referencing process. He has an award winning smiles He's for keeps.

Grace · 25 October 2023

Agent replied · 24 October 2024

Dear Grace, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

This was the worst experience I have…

This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.

Victoria · 10 February 2023

Agent replied · 23 October 2024

Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Friendly and polite service

Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.

Alfie · 28 March 2024

Agent replied · 23 October 2024

Dear Alfie, Thank you for leaving a wonderful review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

I am very tired of seeing outdated ads…

I am very tired of seeing outdated ads on Dexters website. I am looking for a place to rent at the moment, called one of the offices. They said the flat is gone in December! Come on guys we’re in March. They weren’t willing give recommendations for the other flats. Quite disappointed!

Sophie · 6 March 2022

Agent replied · 23 October 2024

Dear Sophie, We are sorry to hear that your experience with us didn’t go as planned. I am unable to find you in our database. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We have been working with Joseph and he has been so helpful in showing us properties and helping us find the right place!

Isabelle · 26 June 2024

Agent replied · 24 October 2024

Dear Isabella, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Yasmin

Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!

Morgana · 3 July 2023

Agent replied · 23 October 2024

Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks for continues support.

Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.

Nareshkumat · 18 February 2022

Agent replied · 23 October 2024

Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Pam Simmons at Dexters

I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended

David · 6 November 2023

Agent replied · 23 October 2024

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great support

We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.

Hasmik · 6 November 2023

Agent replied · 23 October 2024

Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The estate is excellent. The letting consultant Joshua helped me with all the details. It took away all my doubts. He is always available to help. Thank you very much.

Renata · 28 January 2024

Agent replied · 24 October 2024

Dear Renata, Thank you for leaving a kind Google review for our Ladywell office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Smooth process

Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.

KB · 4 May 2022

Agent replied · 23 October 2024

Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Exemplary management

I wish to commend Ledi Peka who managed a flat I was renting out. Simply put, she was always responsive, prompt, efficient and friendly.

Adam · 24 May 2024

Agent replied · 23 October 2024

Dear Adam, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters have been renting my property for a year.

Dexters found excellent tenants. One of the reasons I chose Dexters was because of their maintenance team. I have not been disappointed. They have been very responsive - even for emergencies at weekends!

Tony · 17 November 2023

Agent replied · 23 October 2024

Dear To ny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you very much to our agent Zendeca Sinclair🥰

We rented the house through Dexters agency Battersea. I want to thank very much to our agent who took care of us. Her name is ZENDECA SINCLAIR. She was always very kind, courteous and very helpful. We thank her very much for his service. I wish you all the best.Thank you 🥰🥰

Claudia · 14 January 2022

Agent replied · 23 October 2024

Dear Claudia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

I would like to say a huge thank you to…

I would like to say a huge thank you to georgie boon for finding myself and my friends a flat ! We were worried about not finding anywhere but once we had spoken to georgie she had taken the stress away ! Professional and helpful from start to finish ! Thank you again !

Sophie · 17 September 2021

Agent replied · 23 October 2024

Dear Sophie, thank you for your 5* review. We are pleased to read that you have received great service and hope we can be of assistance in the future. Kind Regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

I’m a client of dexters and they are…

I’m a client of dexters and they are brilliant at what they do highly recommend them especially khadija and her team she is always on point and always happy to help any issues

Shah · 15 November 2023

Agent replied · 23 October 2024

Dear Shah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Deposit Refund-Bailey was helpful and efficient

Bailey helped us process the refund of our deposit. She was very prompt and coordinated necessary bits with the landlord very effectively and politely.

Suditi · 21 May 2024

Agent replied · 23 October 2024

Dear Suditi, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

3/5

Trustpilot

One aggressive sales person but good management response

I said I was I interested in a flat.A lady called me 3 times in less than a minute the next day.When I finaly picked up, I said I thought it was urgent as I had 3 calls back to back but that I was at work. The lady on the phone insisted, said that if I couldn't make it today or tomorrow before 4pm it would be gone. I said I couldn't, she said "ok" and simply hung up obviously upset without even saying good bye.Management called me back after my bad feedback and was very nice and apologetic saying this is not the way they normally deal with people. So not too bad in the end.

Nathalie · 13 July 2022

5/5

Trustpilot

Excellent

Petros, the senior property manager, has been brilliant recently. His calm and friendly manner, his willingness to help and general ‘nothing is too much trouble’ attitude has been very welcome to us! Really excellent.

George · 10 October 2023

Agent replied · 23 October 2024

Dear George, Thank you for your kind comments regarding Petros and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters Lewisham

Has Dexters won any awards?

Yes. Dexters Lewisham won Gold in The Trusted Agent 2026 awards.

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