Dexters New Cross Lewisham reviews

★★★★★ 5/5

Trustpilot

I am very pleased with amazing customer…

I am very pleased with amazing customer service from Rasel Islam! he was very efficient and helped with all queries in no time. Absolute pleasure to deal with best customer service from Dexters agency.

Silvija · 12 July 2023

★★★★★ 5/5

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Anthony Grundy - recommended!

Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.

Customer · 10 July 2023

★★★★★ 1/5

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Worst Estate Agency-121A Darwin Road Follow Up

Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.

Sunil · 8 January 2022

★★★★★ 5/5

Trustpilot

Helpful and Reliable

I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.

Gepp · 6 June 2023

★★★★★ 5/5

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Great management team throughout the…

Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.

Yijun · 28 February 2024

★★★★★ 5/5

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Have had a very good experience with Donalina.

Have had a very good experience with Donalina from Property Management. When getting quotes she always gets comparison quotes with out having to be asked, and always punctual in getting back to us too.

Henry · 30 June 2023

★★★★★ 5/5

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The Kensal rise team have been very…

The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!

Saz · 19 June 2024

★★★★★ 5/5

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I rented a house through Dexters…

I rented a house through Dexters Teddington. I had great support during our tenancy from Donalina Gargrupe. Always takes the time to talk things through and has been very helpful.

MR · 11 October 2023

★★★★★ 1/5

Trustpilot

Dexters - Gazumpers & Liars

This is a note to all serious buyers out there: DO NOT GO WITH DEXTERS. Read below how we were lied to and gazumped.My partner and I placed an offer on a property we viewed twice with Dexters Westminster. After a some negotiation it was accepted by the vendor on 13.12.21. We asked what the next steps were: Dexters laid these out and did not inform us of other viewings or offers, even when explicitly asked. We also asked about placing the property 'under offer'.On 20.12.21 we were informed there was another offer, similar to ours, and the vendor had to decide between the two. Dexters thereby lied to us directly about there not being another offer on the table when we placed ours, which was accepted. They then said the vendor required proof of funds to decide between both offers. We provided these within the hour. Our position is 70% cash, 30% mortgage. As such, the proof of funds was a significant portion. Sharing this information arguably places us in a vulnerable position regarding identity fraud. On 21.12.21 we received the update that the other offer had been accepted. Over the phone there was no real apology, acceptance of foul play and one of the agents had the audacity to refer to our apparently lower offer, indirectly, as 'cheeky'.The whole experience, days before Christmas, has been frustrating and infuriating. Not to mention laced with disrespect. For reference, the people dealt with have been: Noah Shledrick, Harry Laflin and Hannah Le Sueur.

Jennifer · 21 December 2021

★★★★★ 1/5

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Maintenance issues

I always seem to have to chase up issues.

Edward · 21 November 2025

★★★★★ 5/5

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We have had great support during our…

We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!

Jake · 29 January 2024

★★★★★ 1/5

Trustpilot

One of the worst agents I came across

One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance

Speechless · 7 December 2021

★★★★★ 5/5

Google

Had an amazing experience with Harry! He was so friendly and incredibly informative. Would definitely recommend :)

Georgia · 27 June 2024

★★★★★ 5/5

Trustpilot

We’ve been on the house hunt over the…

We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.

Stoyo · 9 March 2022

★★★★★ 4/5

Trustpilot

Natash has managed my property for c

Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.

Peter · 20 October 2023

★★★★★ 5/5

Trustpilot

Excellent property management!

Connor from property management was a great help in solving cleaning issues at the end of a tenancy: the property management services overall are punctual and effective. I can highly recommend them!

Janet · 3 August 2023

★★★★★ 1/5

Trustpilot

Worst agent ever

Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.

Benwang · 7 February 2024

★★★★★ 5/5

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Myra Mettam

Myra Mettam at your Honor Oak Park branch has been unfailingly helpful with letting my house, going way beyond the call of duty when dealing with a troublesome tenant.

John · 13 October 2023

★★★★★ 5/5

Trustpilot

Really good experience with Tallulah, Alex and Chanel

Really good experience with Tallulah, Alex and Chanel in the Richmond, London office. They have been managing my property for a couple of years now and have managed a change in tenancy. They are always very knowledgeable, professional and helpful. I can highly recommend.

Francesca · 30 May 2022

★★★★★ 5/5

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I have been dealing with Nabeel Khan…

I have been dealing with Nabeel Khan recently and he has been very responsive and on top of things in dealing with my rental property.

Gunther · 12 January 2024

★★★★★ 5/5

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We have had a very good experience with…

We have had a very good experience with Dexters in general and Olivia Shenton-Sharp in particular who is helping us finding our desired flat. She understood from the beginning our needs and has been quite helpful guiding us and showing properties that could match our expectations.

Hector · 13 February 2022

★★★★★ 1/5

Trustpilot

Avoid Dexters - plenty of other agents in the sea

As a buyer - entered me in a contract race without my knowledge.As a landlord - asked for a reference, link was dud but they said it was fine and completed, so don't trust their referencing process.

London · 22 February 2023

★★★★★ 5/5

Trustpilot

Dexters is a reputable company

Dexters is a reputable company, Rasel in particular has made the process of renewal so much easier to understand and has provided with excellent communication throughout. Very professional and knowledgeable, I highly recommend.

Sarah · 22 June 2023

★★★★★ 1/5

Trustpilot

Disgraceful way treating potential…

Disgraceful way treating potential customers! Avoid! Am surprised higher management employ these bunch of immature muppets! Try to intimidate you and think they can speak to you however they like. You seriously need to get some training in customer service. Stay well clear of Dexters Twick!

SD · 1 February 2022