Dexters New Cross Lewisham reviews

★★★★★ 5/5

Trustpilot

Sebastian, Teddington Lettings Office

Sebastian was amazing! Very professional and friendly. All of my questions were answered, and all of my thoughts were heard. With the perfect amount of follow-up calls, Sebastian made sure till the very end that I wasn't left without a place. 10/10 would recommend!

Ingrid · 4 October 2021

★★★★★ 1/5

Trustpilot

£4500 unnecessary fee - avoid at all costs.

Have rented for years with half a douzen rental companies and have never had an experience even 10% as bad as with Dexters. After my husband lost his job and I became pregnant we let dexters know we’d need to move out as we couldn’t afford the rent. We offered to pay any fees to find a new tenant and to cover rent until a new tenant moved in to ensure no rent loss. Long story short while a new tenant was found after just two hours of advertising and they were paying more rent, Dexters forced us to pay a £4500 fee so that they could receive double management fees, based on a clause in their contact with our landlord that we didn’t have visibility of. On top of that lots of examples of them going outside of contract / getting every possible £ from us. When consulting a lawyer on the issue he said he consistently sees Dexters behaving appallingly. I’d really recommend everyone avoids them at all costs.

Cordelia · 21 March 2023

★★★★★ 2/5

Trustpilot

They refuse to do emergency repairs

My fuse box broke, as a result I had no electricity, heating and hot water. That was during winter, with temperature getting to -5 at night. They repeatedly claim it's not an emergency.

Anonymous · 15 February 2023

★★★★★ 1/5

Trustpilot

disrespectful of customer preferences

This company spams us with "Dear Homeowner" letters every few weeks despite my requests to stop. This intrusive marketing approach is:

Robert · 16 November 2025

★★★★★ 4/5

Trustpilot

Sales support was excellent

Alistair our sales support manager was brilliant throughout the whole sale. No matter what the issue, he was always very considered and very professional. A very easy person to get along with and communicate with. We spent a long time working with the Dexters team to find our family home and appreciated Alistair's support to get it over the line. The team did spend time helping us find the right home - we're very grateful for that. The only thing I would say that let it down at the end was when were handed the keys to our new home, we were asked to fill in a survey there and then by the Sales Dir. Having taken 2 trains and a car journey to get to the office with children waiting in the car it didn't feel appropriate and I think the team should consider what it feels like from the client side.

MC · 18 March 2023

★★★★★ 1/5

Trustpilot

Disgusting customer service

On the 4th of March, my wife and I made an offer for an apartment in Chiswick. On the 6th of March our agent from Dexters, Shahida Noor, called my wife in the evening and said that the landlord accepted our offer and that we need to pay six months in advance and a holding deposit. She immediately sent us the invoice and we paid a half of the amount on 06.03 and the rest on 07.03. after that, Shahida wrote a list of questions, which we answered. among them was a request to pay next 6 months of the rent on the fourth month of our stay. We replied that this is not suitable for us and from that moment the agent stopped answering letters and calls. On the 09.03 we had to go to the agency to find out what was going on. Shahida met us and told us the wonderful news about the fact that the landlord doubts our ability to pay. (we arrived a month ago and have brps) I have an official job in London, my wife can't work yet because we have a 5 year old daughter with us. In order for the wife to be able to go to work, it is necessary that our daughter will go school, you need to rent an apartment to apply for school. such a circle. We said that we are ready to show our bank statements from our native country + real estate documents. we were told ok, send, which we did in the evening of the same day. In response, we received an answer from Shahida that the landlord rejected our offer, ok, it turned out that since the transfer of money to Dexters, the apartment continued to be shown to other people, perhaps they simply offered more money. On the 10th of March we sent the bank details for a refund, today is 14th March and we have not even been sent a confirmation of the operation from the bank. Shahida still does not answer our emails. The actions of the agency represented by Shahida are not only illegal but also inhumane, the post code of the agency is w4 5tfUPD we get our money back, but the situation is awful

Rodion · 15 March 2023

★★★★★ 5/5

Trustpilot

Joanne Witter is a superstar

Joanne Witter is a superstar, I had a problem and within a few hours it was sorted. (Management west 3)

Lisa · 26 January 2024

★★★★★ 5/5

Trustpilot

Natasha is excellent

Natasha is excellent. Very responsive and truly invested in making your experience as a landlord as easy and stress-free as possible. Would highly recommend.

HKMA · 25 October 2023

★★★★★ 1/5

Trustpilot

If to consider the way they are lying…

If to consider the way they are lying to the tenants and probably to the landlords then they should been closed by nowNot sure if central management, or if if there is a manager responsible for their team but the seems like they don’t care. !!!!!In my case i pay 3000£ per month rent cause from the day one when we move the house was in a bad shape, but everything was just at the beginning, after a year they still not fixing plumbing /drainage or other major issues, after a year they are sending only irresponsible traders that only messing with this property (if you are a landlord you should be worried about it) despite all this they will be threatening you with with ,,bad recommendations after,, in my case I don’t pay the rent till a professional it is not confirming via email that is coming(and I’m going and verify that that company has good reviews cause l don’t know what else to do anymore)So yeah, you you want to live a nightmare rent with them, if you want to destroy your property let your house in their hands, they are the right experts ,, please don’t say you sorry to hear this cause is all fake, like all your ,,maintenance managers,,

The · 13 March 2023

★★★★★ 4/5

Trustpilot

Very good service

Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.

Tom · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent Management Agents

Graziana Doronzo and Angelo Fierro are our 'go to' contacts at Dexters, for a property we rent in North London. They are always friendly and super helpful. We are never made to feel we are a nuisance (as apparently some management agents are inclined to do). We feel fortunate that they are there at the end of a phone call or email, should the need arise to call them.Thank you guys.

Jayney · 16 November 2023

★★★★★ 5/5

Trustpilot

Great people to entrust your house when you are moving abroad

Perfectly managing our property for us while we are abroad for several year. Everything is dealt with swiftly and transparently. Natasha Bedenik is great!

Laurent · 23 October 2023

★★★★★ 5/5

Trustpilot

Thanks for your help Kieran!

We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!

Emily · 17 October 2023

★★★★★ 1/5

Trustpilot

Waste of resources

For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.

Kathy · 16 October 2023

★★★★★ 1/5

Trustpilot

Illegally withholding a deposit

Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.

Kevin · 1 March 2023

★★★★★ 1/5

Trustpilot

I could give a zero star review if…

I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!

Maria · 1 March 2023

★★★★★ 1/5

Trustpilot

Horrible Customer Service

Just got a call from someone from the Ealing Broadway office for a property search his name was Cameron. He asked me if I had 2 minutes to give my details, making him aware these are working hours I will be available at 5pm to give him the details. He then replies saying "when you are interested please call us back" This is horrible customer service that you shut your customer off by saying "call back when you are interested!" why do you ask then if we have 2 minutes when we explain we do not this is the answer we get. Please train your staff they are a group of very rude agents and this has not happened the first time! I would rate you a negative if I could.

Sonika · 28 February 2023

★★★★★ 5/5

Trustpilot

Many thanks to Petros Giorganios for…

Many thanks to Petros Giorganios for his excellent support service!

Ms · 30 July 2024

★★★★★ 1/5

Trustpilot

Utter incompetence, no shame, shocking lies in written correspondence

Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.

Senad · 27 February 2023

★★★★★ 1/5

Trustpilot

Waste of time

So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.

Deborah · 7 February 2024

★★★★★ 5/5

Trustpilot

Thank you Donalina

I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.

K.C · 10 October 2023

★★★★★ 5/5

Trustpilot

Have spent a quite a few weeks looking…

Have spent a quite a few weeks looking for a new place, Dexter’s have been a pleasure to work with especially Jude from the Islington office. Really nice guy and more than happy to help. Highly recommend. Harry dad

Harry · 17 May 2022

★★★★★ 5/5

Google

I’ve rented through lots of estate agents but wanted to give a special shout out to Lydia Harrison for her hard work on our rental property. She was helpful, efficient and polite at all times and really made us feel at ease when issues arose! It’s been a pleasure dealing with her.

Ryan · 9 January 2024

★★★★★ 5/5

Google

Really positive experience in finding and securing a new rental property. Have to give a big thanks to Michael who was great throughout the process, responding quickly to any queries we had. From our experince so far, it's apparent that Peter James' rental team care far more about their tenants than many letting agents we've experinced previously in the area. Big thanks to the team!PositiveResponsiveness, Quality, Professionalism

Jake · 26 October 2022