Dexters New Cross Lewisham reviews

★★★★★ 5/5

Trustpilot

Absolute delight

Just sold my property with Dexters in Tooting.I could not be happier with their work, attitude and performance: an absolute delight.The team led by Gaz worked tirelessly to get the property through as many viewings as possible. He was instrumental in marketing the property at the right price point which proved to be correct, as they found a buyer within very few weeks. From then on, Micheal took over. He was not just great in sealing the deal, but he also was brilliant in managing the process all the way through completion. I was kept informed on a weekly basis and he made sure communication between all parties was always flowing in the right direction. I would like to thank him for his professionalism, positive attitude and great work. Overall, I would not hesitate to recommend Dexters, they are a great bunch of people, who work very hard and, from my experience, delivered on their promise

MR · 30 October 2023

★★★★★ 1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

★★★★★ 5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

★★★★★ 5/5

Google

Daniel Brogan was excellent- communicative and proactive, he went the extra mile to make sure everything went as smoothly as it could.

Samuel · 28 May 2024

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi (senior property…

Jadasa Andjadiumi (senior property manager at Dexters)- is absolutely amazing! She handled our apartment inspection in a professional and attentive manner and helped me address several issues that needed to be resolved for a while. She also responds to my emails the same day and makes all needed appointments quickly. On top of all that, she is super friendly and an absolute pleasure to speak to!!! I feel so grateful that I am able to contact Jadasa with any question or issue I may have.

Christina · 27 October 2023

★★★★★ 1/5

Google

Strange indeed while considering my offer for a run down 1 bedroom for myself received a call from the director (one of the Jacks) asking if my independent women application was genuine. Told women my age have at least 5 kids and 3 pets and we get a lot of these women doing it on her own applications that on investigation they have 5 kids and 3 pets and the fact that I don't have a partner. Sent an interesting email to the board of directors who happen to be women doing a lot on their own and sent an email to a BBC journalist.

Just · 26 October 2023

★★★★★ 1/5

Google

Coming into contact with Dexters and specifically with Jack the area manager was easily the worst part of a difficult experience looking for a flat to rent in Londons current market. The treatment and my flatmate received from them was nothing short of inappropriate and disrespectful, on four different occasions i left my house, drove an hour and spent petrol money only to be told that the viewing would be cancelled once there or halfway through the journey. Whilst i can understand the market may move fast this doesn’t account for the lack of respect for our time and money. On one occasion when we questioned the cancellation i was accused of being aggressive and on a later occasion we were told we could rebook a cancelled viewing that was then cancelled again and only then told that we were not actually eligible for said property. All in all i would never recommend this company even to my worst enemy, and sincerely hope that they rethink their treatment of clients.

Hannah · 26 October 2023

★★★★★ 2/5

Google

Sadly I can’t leave a good review. I would like to, since I bought my house originally through Peter James, and many people I have spoken to are lovely. But the fact is that we have gone through four offers in eight months of trying to sell a straight forward terraced house, and four buyers have ultimately fallen through with chain issues. I understand that agents cannot control issues down the chain. But zero out of four suggests more systematic problems. I’m struggling to get any information now several weeks after our planned exchange date came and went. Issues down the chain, but it’s hard to trust that when I’m told I will be updated and then hear nothing for a week. Our agent is on holiday - so who is covering? Why has no one phoned me a week after the latest deadline came and went? Have you given up? With great regret we are having to draw a line under eight expensively wasted months and go to one of the obvious big competitors who I just think have more of a desire to get things done.

Sam · 26 October 2023

★★★★★ 5/5

Google

Dealing with Jack and Jonathan at Peter James has gone very well and I am very pleased with the result I used them to rent my house out in SE4 and they worked very efficiently to get it let to a suitable tenant in very short time They kept me well informed about everything that had to be done at all stages of the process. When I chose them as agents I was particularly impressed at how quickly everything was dealt with including getting the photos done the next day and the plans uploaded and starting marketing it immediately which was impressive. Jack, Jonathan , Saffron and the whole team are very easy to deal with and good at explaining everything and I am delighted that I have found a good tenant for my property.

Jane · 26 October 2023

★★★★★ 5/5

Google

Over many of years I have both bought and let properties first through Peter James and now Dexters, I have always received a dedicated and competent service as well as sound advice, when needed. from their New Cross Branch regarding all aspects of the management of my properties. My main contact over the later years has been Jack Dixon. He has always been very quick to respond and attend to my enquiries and I look forward to continue benefitting from the services provided by Dexters and Jack. This is important to me since I am not a UK resident. I can fully recommend Dexters to others seeking a competent and reliable estate agent.

Viggo · 26 October 2023

★★★★★ 5/5

Trustpilot

I have let my property for over 4 years…

I have let my property for over 4 years with initially Sebastian Roche, which was then taken over by Dexters. I have always had great service. My point of contact has always been Myra Mettam in the SE London office who is very responsive and gives good advice. She replies promptly to emails and has been on the ball for problems that could possibly arise. She is proactive which I find refreshing. She also supports the tenants appropriately. I had a problem with one of the tradesmen that the office organised a few years ago (overcharged for the work carried out). It was made clear to the office that this would not be appropriate, and since then I have had no such issues and only their trusted tradesmen have attended the property since. In the coyboy world of letting agencies, I would say that their management fees are fair and they provide a good service for both tenants as well as property owners.

N · 26 October 2023

★★★★★ 5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

★★★★★ 5/5

Trustpilot

Amazing service from Taylor Mcneil at Dexters

Amazing service from Taylor Mcneil at Dexters Twickenham. Buy2let onto rental, first time and after purchase the rental process and guidance was seamless. Would recommend the premier management package for a stress free rental. Thanks Taylor for a brilliant service and for answering your phone on holiday!

Barbara · 13 June 2022

★★★★★ 5/5

Trustpilot

Best estate agents

Dexters Chelsea sold my flat in a short period of time after other estate agents could not sell for months. Percy, Hugh and Olivia were of utmost professionalism, comminication and support i received was superb. I would give 10 stars if i could. Will be back and highly recommended!

Marianna · 7 March 2022

★★★★★ 5/5

Trustpilot

Natasha Bedenik - Very Impressive

Natasha Bedenik has looked after my Wapping property for more than a dozen years. At DAA, from my client perspective, the service was personal and being an overseas landlord this was reassuring. With the Dexters takeover things immediately became bureaucratic and impersonal but I'm really impressed with how well Natasha has coped with the challenges that this transition has presented.One situation that arose after the takeover was handled particularly efficiently:Out of the blue, I was approached by the solicitors of my own management company suggesting I was in breach of my tenancy agreement. Natasha, assisted by the very helpful Zhora, quickly uncovered the misunderstanding (pretty technical stuff) that had taken place on the part of the council and the solicitors. This matter initially caused me considerable concern but thanks to the knowledge and professionalism of these two ladies the matter was kicked into touch within 48 hours by my community governing board.

Yngve · 23 October 2023

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I would like to commend Bryan Crail (Bloomsbury Office) on his communication, problem solving and attention to detail in property management. Recently, following a planned visit to the property, we have identified a number of issues that had to be repaired. Bryan clearly and promptly communicated with the landlord as well as myself. He was able to professionally negotiate and quickly find the solutions to these problems, while keeping the interests of both the tenant and landlord in mind. Great work!

Margo · 23 October 2023

★★★★★ 5/5

Trustpilot

We found our new house through Dexters…

We found our new house through Dexters Hampton. The agents here were always helpful and friendly and communication was good. There was always someone on the end of the phone to answer my questions when liasing with our seller.Overall a good experience.

Sally · 1 January 2023

★★★★★ 4/5

Trustpilot

In a word it is the personal attention…

In a word it is the personal attention that my wife and I get from Natasha Bedenik. Our properties are managed from two different offices and tasks delegated to different people, accounts, letting, maintenance. With people standing in during absences at times, we get messages from about 9 different people and at times there are inconsistencies. For us the answer is to ask Natasha . Starting mid-August this year there was confusion amongst staff and estate management companies sending notices and invoices inconsistently to Dexters or directly to us such that some invoices were overlooked. Natasha sorted it out and now it seems to be running smoothly

John · 22 October 2023

★★★★★ 1/5

Trustpilot

Dexters (kentish Town)​ Avoid at all costs.

I wasted five months of my time trying to sell my property with them. Day one branch manager values my property with all the usual speil estate agents use to get you signed up. He valued my property between £400k and £475k which was to large a range!! I think this is done to offer properties too investors at the lower end of the range they know will be interested before it goes live on right move to the general public. I think these property investors are in cahoots with Dexters from the start? After signing you up the pressure starts to get you signed up with a solicitor they recommend on a no sale no fee deal, I'm selling a property with no chain so all the hard work is done by the buyers solicitor, there recommended solicitor quoted me a fee of £2.4k, this is when the dodgy alarm bells started ringing, I later appointed my own solicitor for less than £1k. The day before my property goes live on rightmove he recommends a starting price of £450k, that's £25k price drop from his maximum valuation two weeks earlier? After my property went I live I got lots of interest and viewings from rightmove, then I noticed something strange, after any potential buyers had viewed my property Dexters took them straight into my next door neighbours property? What Dexters failed to tell me was they where also marketing my neighbours almost identical property at a starting price £5k lower than mine. It sounds unbelievable but true! After a few weeks Dexters call me with an offer from a first time buyer who they say has a deposit ready to apply for a mortgage, after excepting their second offer I get pested by Dexters to appoint my solicitor before the buyer has there mortgage in place to buy? What a big mistake I made, always get proof of funds to buy before appointing a solicitor. After appointing my solicitor the buyer's details are sent over, It turns out the buyer is a buy to let property investor. Dexters later denied telling me he was a first time buyer and the staff member who told me this had moved to another branch. (BS) The same staff member answered my phone call two days before the sale fell through? The investor buyer then had his first mortgage valuation declined, After the buyers second mortgage valuation he claimed the lenders mortgage offer wasn't high enough too complete the sale and asked me to lower the price buy £30k???After several phone calls with a different Dexters staff member I agreed a price cut of £15k with the buyer stating he could find short fall amount with the help of friends and family to complete the sale. (ALL B.S.)Sale back on track (I thought) until the branch manager returned from holiday the next day and got involved again stating it was his sale and the other staff member was only covering? He told me the buyer was having a third mortgage application for the original selling price with the £15k price cut I agreed being allocated for property repairs? It sounded dodgy but had nothing to do with me (I thought). The next day the buyers solicitor emailed my solicitor to say that I'd agreed to register the sale at the original selling price but receiving £15k less and asking me to confirm this dodgy deal. This would of also meant me paying capital gains tax on £15k more than I was receiving for the sale. They thought I was born yesterday with the word mug tattooed on my forehead. A few days after his third mortgage valuation the buy to let investor pulled out. Dexters recommended remarketing my property which they'd already had removed from right move, I've no idea why they done that when contracts hadn't been signed? I thought proper agent practice was to mark adverts STC? From start to finish the whole deal stunk, this review is one hundred percent true, I have no reason to lie, recorded telephone records and emails would back me up on all of this but I doubt very much if Dexters keep them? Dexters say before you sign you can pull out of the agreement at anytime which is true, but don't forget to read the small print, you actually have a too give them 28 days notice before you're free to find a trustworthy estate agent. Take my advice and save yourself some time and money and stay clear of Dexters.

Paul​ · 22 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service. Will highly recommend Dexters

We have always received top class service from Dexters and highly recommend them for estate / property requirements. Special thanks to Victoria Nugent who has been an absolute pleasure to deal with.

Noel · 21 October 2023

★★★★★ 4/5

Trustpilot

Special thanks to Jamie who tried…

Special thanks to Jamie who tried really hard to get me a flat, always checking up on potential properties and viewings. He was always friendly and polite even when things weren't going our way. Very professional!

Chris_white._ · 7 July 2023

★★★★★ 5/5

Trustpilot

Amazing Property Manager

Kaitlyn Watson is an amazing Property Manager. She has amazing communication and always goes above and beyond to help me with any issues that occur.Definitely a director in the making.Ed

Edward · 7 December 2023

★★★★★ 5/5

Trustpilot

Dexters in Surbiton Rental Management

Dexters in Surbiton have managed my flat rental for over a decade and I couldn't be happier with the service. I've had very little trouble with the flat and/or tenants over this time. It's never been empty for more than a couple of weeks and any issues have been addressed promptly and to my satisfaction. I regularly deal with Annie and Gareth and find them both to be professional and responsive and they provided a generally excellent experience when dealing with Dexters.

Jay · 20 October 2023

★★★★★ 5/5

Trustpilot

Great service.

Great service.As a tenant I have had no issues whatsoever with Dexters. They have been my agent now for three years.Whenever there has been an issue with anything within the property, there has always been a quick response from my property manager, Myra Mettam. Whether it has been a broken fridge, a leaking shower door, a new washing machine, etc, a professional trade has been called quickly and the issue has been rectified, usually within a week of the problem being highlighted. In fact, today I emailed Myra at around midday to report a radiator not working in the property and by 2.45pm someone had been sent round and the radiator was fixed. Amazing!It also helps that my landlord appears to be very quick to respond as well, and very understanding. You hear of many horror stories for tenants, but my experience with Dexters couldn't be further removed from those. Very satisfied.

Adam · 17 October 2023