Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlice is a brilliant sales agent and…
Alice is a brilliant sales agent and part of a professional and efficient team at Dexter’s in Tooting. She expertly navigated the sale of our flat helping us overcome any obstacles and keeping us and the other party well informed at all times. Gaz runs the team and was also always on hand for any advice or help as was the team. We were really impressed with the service with received in the sale of our flat and would use them again.
C · 20 October 2023
Agent replied · 23 October 2024
Dear C L, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotOur big thank you to Natasha Bedenik…
Our big thank you to Natasha Bedenik and her team at Dexters for managing our property in the Docklands. Natasha had been looking after this property for many years while with previous agents before they were taken over by Dexters. Natasha has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompt with her responses to any queries and in providing a fantastic service. I would highly recommend Natasha and Dexters to landlords and tenants alike.
Harmander · 19 October 2023
Agent replied · 23 October 2024
Dear Harmander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRepair of Side Gate
During the repair process of a side gate, Idis Plaatjies at Dexter was very helpful in calling me to keeping me update throughout the whole process from start to finish. This included making sure I was happy with the finished replaces from repair contractor Mr Totman who did a brilliant job restoring the side gate and gave advice to maintain it. I will be happy to contact Dexter if there’s every a problem in the future and that’s the reason for 5 stars.
Patrick · 18 October 2023
Agent replied · 23 October 2024
Dear Patrick, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRai was incredibly easy to deal with…
Rai was incredibly easy to deal with and made the process as simple for us as possible.
Jack · 6 October 2026
★★★★★ 5/5
TrustpilotDanilo - 5 stars for you!
The performance of any company is defined by the performance of their employees. I didn't have great experience with Dexters to be honest initially. But since Danilo has become the property manager, everything is super smooth. Danilo is extremely professional, polite and considerate towards tenant's needs. So prompt in responding to emails and not missing any point. His communications skills are great plus he is easily approchable. He makes sure that your issues/questions are resolved and follows up on it. He is honestly the best broker I have ever dealt with. Dexters need to re-examine their staff and need to hire more leads like Danilo in order to stand out in the market. Excellency at the peak, thank you!
Swati · 13 October 2023
Agent replied · 23 October 2024
Dear Swati, Thank you for taking the time to leave a wonderful 5 star Google review. Danilo will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSOOO Impressed
The management of my flat was recently taken over by Dexters. I have been so impressed! Rachel Deacon-Holmes is my property manager and she has exceeded my expectations. My flat had not been properly managed previously and she had to quickly sort out some serious water damage. There have been a lot of other issues and both Rachel and Tom Bussman have been absolutely superb in assisting me in dealing with some overwhelming refurb works in order to bring my flat up to a particular standard. They have both responded promptly and given me honest advice in terms of getting and making the most of my flat. They have both been handed a tricky situation to sort out and they are doing it professionally and responsibly. for now it is still in the process of being done. I cannot thank them and Dexters enough as I could not manage it myself!!! Thank you Rachel and Tom! Rosannna
Rosanna · 13 October 2023
Agent replied · 23 October 2024
Dear Rosanna, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica is a Joy to deal with
Jessica-Joy has recently taken over coordination for my tenancy. I noticed a number of items in my rental either broken or malfunctioning because of aged appliances or routine wear and tear related breakdown.Jessica promptly arranged a site visit and verified details herself and wrote a comprehensive report to the landlord, which has resulted in the landlord successfully agreeing to fix a number of items on this list. Jessica was professional, organized, friendly in demeanour, and clear in her communication both with me and with the landlord.
Amol · 11 October 2023
Agent replied · 23 October 2024
Dear Amol, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFinally fix after 2 weeks of no "hot water"
I just want to thank Jessica Joy from Property Management Team. I am new to this city and rent my current apartment through a Dexter agent. However, I found there was no hot water for shower. Thanks for Jessica's timely services, my family could finally enjoy hot-water shower without boiling water myself after 2 weeks. Other than that, she also helped out on my other issues, like getting the parking license. I could totally feel her urgency of getting things done. Every time I told her about an issue, she would be able to give me a call back the day after to update me the progress and status. This is so impressive.
Tony · 11 October 2023
Agent replied · 23 October 2024
Dear Tony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber Bowers, and I couldn't be happier with the experience. From the moment I reached out, her professionalism and warm personality shone through. She not only addressed my concerns but went above and beyond to ensure I felt heard and understood.Amber's expertise in her field is truly impressive. She guided me through a complex process with ease, explaining each step in a way that made me feel confident in the decisions we were making. Her attention to detail and dedication to delivering results were evident throughout our interactions.What sets Amber apart is her genuine care for her clients. She took the time to get to know me and my specific needs, making the entire experience not just productive but also enjoyable. It's rare to find someone who combines competence with such a personable approach.I wholeheartedly recommend Amber Bowers to anyone seeking assistance in her area of expertise. She's not just a professional you can trust, but also a delightful person to work with. Thank you, Amber, for making what could have been a stressful process so smooth and pleasant!
JS · 9 October 2023
Agent replied · 23 October 2024
Dear JS Happy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amber, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJames Gambardella and his Property…
James Gambardella and his Property Management team have been brilliant looking after my wife's investment flat in Twickenham. It is a managed Block and they have been brilliant working with the external management company when we had issues with another flat causing damage to our flat. They are always one step ahead with their advice on new legislation and regulations and ensure our tenants are also well looked after and feel supported. We have total confidence in the Dexters PM team and this has taken any pressure away from us with our investment. Thanks James and team, Brandon & Louise
Brandon · 9 October 2023
Agent replied · 23 October 2024
Dear Brandon, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and James will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood service
Many thanks to Sophie Sheppard, she was extremely helpful and receptive. She has been an excellent property manager for us.
Edyta · 14 September 2026
★★★★★ 5/5
TrustpilotHampton Hill property let
This is the first time I have used Dexters to let out my property.After a couple of hiccups initially dealing with different individuals at Dexters, my point of contact now is Stacie White.Nearly 2 months in and Stacie has been amazing! She listens, takes notes, makes suggestions, communicates accurately and regularly, knows exactly what I’m thinking and has made the process up until now, smooth and painless.I would definitely recommend her! Tenants are happy and I’m happy.Thanks Stacie!
A · 26 October 2023
Agent replied · 23 October 2024
Dear A V, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGeorge and Verity
George and Verity, from branch in London well deserve a 5-star award. As a buyer from overseas, they provided us a lot of information and assistance which made our purchase as smooth as possible, In particular George, he’s quick in response and advise us on time. Even after the deal, George is also responsive and devoted to assist on our enquiries such as applying electricity, water supply etc.I would like to give George more credits. As a buyer from overseas, we have a lot of questions for him after we have moved in the apartment . George has been so dedicated to follow up and advised me without delay and with good advices. Thank you very much George
Polly · 29 September 2023
Agent replied · 23 October 2024
Dear Polly, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George and Vedrity. We hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
Trustpilotresponsive and prompt services
Have been using Dexters in Ealing for a few years now. Despite with a bad tenant they got for me (with significant rent arrears), but that was not something people could foresee. Overall I am happy with their services - they are responsive, and when problems occur, there is always someone available to take responsibilities. Special thanks to Alex and Michael who have been very helpful with my initiating my debt collections and court hearing with the previous tenant's rent arrears
Lisarain · 24 September 2023
Agent replied · 23 October 2024
Dear Lisarain, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. We take on board all feedback. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Isleworth is brilliant thank you Zain, Janine and Sonia
Don't choose any other estate agent but Dexters. The Isleworth branch is particularly excellent. I got valuations from multiple estate agents until I saw Zain from Dexters. He was professional, straightforward and fair.Throughout the selling process there were a number of snags - none of which were the fault of Dexters but nonetheless, they were there to advise and help whenever I needed. Sonia was fantastic in pushing the sale through. Janine played an instrumental role getting the sale of my house over the line. The number of unforseen issues encountered that were dealt with by Dexters, I don't think we'd have got this sale over the line with any other estate agent.A special thank you to Zain, Sonia and Janine.Also very helpful were Danny, Gemma and the friendly kind ladies who answer the phone. The best estate agent in the area hands down.Kind regards AK and IB
A · 24 September 2023
Agent replied · 23 October 2024
Dear A K, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Isleworth office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMalachi was excellent at helping to…
Malachi was excellent at helping to handle a payment which tenant was responsible for. Thank you!
Enkay · 6 October 2026
★★★★★ 5/5
TrustpilotSpecial thanks to Sophie
Special thanks to Sophie. She looks after our property and does a great job. Thanks Sophie
James · 6 October 2026
★★★★★ 5/5
TrustpilotDexters Hampton
Dexters HamptonAlistair has been an excellent support and ally to get us the keys of our new home on the preferred day. He is proactive, diligent, great communicator and overall a great person to collaborate with. He was always on top of things and managed to get things with multi parties( lawyers, buyers, sellers). I would highly recommend Alistair for his over and above client service and demonstrated positive calm demeanour that helped to alleviate our stress in the chain purchase.
Priya · 13 September 2023
Agent replied · 23 October 2024
Dear Priya, We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hampton team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotRenters be aware check the flat a few days ago you move in
I was supposed to move in my flat today but Chiswick Dexters failed us.I was rang by the person who does the inventory check to get the keys. When we got there, we were shocked by the state of the flat that was left that we were told professionally cleaned and ready to move in.The state of the flat was;- There were lots of rubbish and stuff left in the property including cupboards, loft wardrobes and under the beds.- Wasn't event domestically cleaned let alone professionally- Dirty rug at reception room- Damaged Carpet in the Loft Bedroom- Newly Crack, and Chipped Paint in the Loft Bedroom- Floating shelves in the first floor bedroom- Broken Shelf in the Kitchen Cupboards- Bubbling veneer on a kitchen cabinet- Mouldy Bins- Button missing off a light dimmer switch- loose wooden ledge in the bathroom- Downstairs bedroom ceiling cracks- Cracked Tile in the kitchen splash backWe had to move our furniture to storage and stay at hotel at our costs until this is sorted out.AVOID if you can.
C · 12 September 2023
Agent replied · 23 October 2024
Dear Can, I am sorry to read you 1 star review. I understand Natasha has been in contact with yourself to make things right. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding Service
My husband and I had a great experience with Dexters Estate Agents and wish to express special thanks to Sr. Lettings Consultant, Amy Butler for her energy, enthusiasm and patience in escorting us to property viewings and answering all our many questions. Her warmth and helpful attitude made the stressful process of trying to find a new place into a pleasant one. Amy is truly an asset to Dexter's
Charlene · 7 May 2024
Agent replied · 23 October 2024
Dear Charlene, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Vanessa at Acton Dexters
I had a very positive experience working with Vanessa, a property manager at the Acton branch of Dexters who efficiently organized contractors for my flat. Communication with Vanessa was excellent as she promptly addressed my questions and concerns, and kept me informed of progress. She also handled a tenant issue successfully in a timely and diplomatic manner.Based on my experience, I would recommend Vanessa at Dexters for her competence in contractor management and tenant issues.
Catherine · 5 January 2024
Agent replied · 23 October 2024
Dear Catherine, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSonia De Abreu at the Kingston Office.
Sonia De Abreu at the Kingston Office deals with my property in Kingston. I have found her very professional at all times and also very effective in dealing with any issues that arise. I know that any matters that I bring to her attention are promptly dealt with and I would say I have total confidence in her around looking after my interests . Sonia has a wide knowledge of the local market and I can count on her for sound advice. Sonia is not only a great asset to Dexters she is highly valued by me and someone I can count on.
Peter · 8 September 2023
Agent replied · 23 October 2024
Dear Peter, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sonia, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with dexters property team.
It has been wonderful experience with Dexters in our house hunting journey in London.Our thanks to Manager Corrin Hall, who helped us understand what was happening at every step of the transaction in our renting process. I would also like to make special mention of Mr. Steven, our property manager, for making us familiar with property and going through each and every of our query. Appreciate your help and looking forward to making this stay memorable.
Deepa · 13 December 2023
Agent replied · 23 October 2024
Dear Deepa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 3/5
TrustpilotDexters were great in handling the sale…
Dexters were great in handling the sale of my newly converted property by developers but the developers Jutlander turned into cowboys. And Dexters were keen to stay on the side of business rather than the experience of the seller. We are appalled by their lack of understanding of legal responsibility. They should be trying to put this right as Wimbledon is a small area and it’s a community connected. We can hamper further sales simply by word of mouth. Only 3 weeks in and I feel we’re having a cowboy experience (3xflats). I don’t think the developers were experienced enough to understand that by law they are considered developers and that there is a defects period. We have only just moved in. Little action on serious things.
Donna · 26 August 2023
Agent replied · 23 October 2024
Dear Donna, I am concerned to read your 3 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
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