Dexters Brockley reviews in Lewisham

★★★★★ 5/5

Trustpilot

Dexters - Chris McCandlish - Outstanding Property Manager

We live in Australia and Dexters have been our managing agents since 1999. Our principal contact in the firm changed to Chris McCandlish, the Head of Property Management and I have nothing but praise for his work on our behalf. So much so in fact that, only half jokingly, I told him that if he ever fancied a move 'down under', I'd definitely employ him. He's frank in his advice, active in finding the right solutions for you and rigorous in execution. Given the distance between us and the limitations imposed by the time difference, communication is all important. Chris has again set a very high bar, he's even called me a couple of times when its either been very early or very late in the UK. In summary, I can't recall a better property manager that I've dealt with, here or in the UK, in over 24 years. Chris is outstanding and I unreservedly recommend his services. If he ever left Dexter's I'd go with him.

David · 4 November 2023

★★★★★ 5/5

Trustpilot

My experience with Dexters has been…

My experience with Dexters has been great. Since I moved in to a property, whenever I have a maintenance issue, Donalina Gargrupe/Property Manager is absolutely lovely and helpful. Most recently I had a boiler issue and Dona has been very helpful and diligent, since she got my first e-mail reporting the issue. She e-mailed and called me many times to keep me updated and kept in contact with the vendor until it was all sorted. So, a BIG thank you!

Ana · 3 November 2023

★★★★★ 1/5

Google

Shocking data mining here at dexters. The data they want before a viewing is unexplainable. Full name & address history, Full work history; including salary and last 5 years of employment and affordability checks. In 15 years of renting you’ve never needed this to simply view a property, only if you’re making an offer. This is not ok as a viewing precondition and is blatantly abuse of their position, I will never use or recommend Dexter’s.

Daniel · 28 January 2024

★★★★★ 5/5

Trustpilot

Christian Pengelly is the best ever

I am dealing with Dexters for 5 years now, and I was not happy with them like I am now because Christian Pengelly is the head of property management. He is the best property manager I have ever dealt with. He is keen to solve every problem/ concern in the quickest time he can. He even sends the required emails during the call which I explain the problem in it. If I have the choice, Christian is the manager who I hope deal with him always, not anyone else.

Sameh · 29 October 2023

★★★★★ 5/5

Google

Thank you Michael and team for managing our purchase in Brockley. It was a pleasure to work with you from the start in May and then over the following months up to completion in late October. Communication from you was always clear, efficient and timely. You were patient and made the process as simple as possible. We trusted your steer on any challenges and we were always proven right to do so. Your professional and personalised approach, along with Jack and the rest of the team, made the protracted process more manageable. We recommend Peter James Brockley unreservedly.

Rishi · 25 October 2023

★★★★★ 5/5

Google

Michael, Joe and the Dexters team did a brilliant job on the sale of our place. We set an ambitious price target which they fully delivered on. We then entered into a highly complex rollercoaster of a chain which Michael was on hand to help us expertly navigate. At a stressful moment of potentially losing our buyers they were able to find a plan b within 4 days. Great comms and professionalism throughout the process, totally delivered on the brief and targets and rolled up their sleeves when the going got tough. Can’t recommend them more!

James · 25 October 2023

★★★★★ 5/5

Trustpilot

Can't thank Myra enough...

I have had a great experience with Dexters as my property management company, but I want to give a special mention to my property management consultant, Myra Mettam. I have been letting my property for nearly 5 years, and Myra has been my continued support during the time at my flat. Myra is fast acting, efficient, empathetic and a total delight to liaise with. Every time I have had an issue at my property (and there have been many as it is an old building: faulty boiler, blocked toilet, shower not working etc). Myra has been on hand to find a very quick solution, she really is a magic maker and I couldn't ask for more from her. Myra also often exceeds my expectations with her quick turnaround times and she is an excellent communicator. The Dexter's leadership team should feel very lucky to have her!

Yvonne · 25 October 2023

★★★★★ 4/5

Trustpilot

Natasha and her team contributed to a positive experience

Overall positive experience of using Dexters. Natasha and her team have been very good in managing the property.I have deducted 1-star due to inconsistencies between letting teams - One office forced us (renters) to pay 1 months worth of early-termination fees on the contract despite the rent going up considerably. I understand this is well within their rights but with another office I (Landlord) was told that Dexters would waive the fees for my outgoing tenant who was leaving with 1 month left on the contract so felt slightly cheated!

Ben · 25 October 2023

★★★★★ 5/5

Trustpilot

Brilliant team

Many thanks to Gaz, Alice and team for all their hard work and help with the sale of my property. Throughout all the many twists and turns they were there to move things along and Alice worked incredibly hard to make sure it was a success, going above and beyond while I was abroad. I couldn't have had better people handling it, I can't thank them enough. The whole team is brilliant and very responsive from start to finish - from marketing, to setting up multiple viewings very quickly, right through to the end. Very highly recommended.

Jennifer · 22 October 2023

★★★★★ 5/5

Trustpilot

Our big thank you to Natasha Bedenik…

Our big thank you to Natasha Bedenik and her team at Dexters for managing our property in the Docklands. Natasha had been looking after this property for many years while with previous agents before they were taken over by Dexters. Natasha has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompt with her responses to any queries and in providing a fantastic service. I would highly recommend Natasha and Dexters to landlords and tenants alike.

Harmander · 19 October 2023

★★★★★ 5/5

Trustpilot

Repair of Side Gate

During the repair process of a side gate, Idis Plaatjies at Dexter was very helpful in calling me to keeping me update throughout the whole process from start to finish. This included making sure I was happy with the finished replaces from repair contractor Mr Totman who did a brilliant job restoring the side gate and gave advice to maintain it. I will be happy to contact Dexter if there’s every a problem in the future and that’s the reason for 5 stars.

Patrick · 18 October 2023

★★★★★ 5/5

Trustpilot

Danilo - 5 stars for you!

The performance of any company is defined by the performance of their employees. I didn't have great experience with Dexters to be honest initially. But since Danilo has become the property manager, everything is super smooth. Danilo is extremely professional, polite and considerate towards tenant's needs. So prompt in responding to emails and not missing any point. His communications skills are great plus he is easily approchable. He makes sure that your issues/questions are resolved and follows up on it. He is honestly the best broker I have ever dealt with. Dexters need to re-examine their staff and need to hire more leads like Danilo in order to stand out in the market. Excellency at the peak, thank you!

Swati · 13 October 2023

★★★★★ 5/5

Trustpilot

SOOO Impressed

The management of my flat was recently taken over by Dexters. I have been so impressed! Rachel Deacon-Holmes is my property manager and she has exceeded my expectations. My flat had not been properly managed previously and she had to quickly sort out some serious water damage. There have been a lot of other issues and both Rachel and Tom Bussman have been absolutely superb in assisting me in dealing with some overwhelming refurb works in order to bring my flat up to a particular standard. They have both responded promptly and given me honest advice in terms of getting and making the most of my flat. They have both been handed a tricky situation to sort out and they are doing it professionally and responsibly. for now it is still in the process of being done. I cannot thank them and Dexters enough as I could not manage it myself!!! Thank you Rachel and Tom! Rosannna

Rosanna · 13 October 2023

★★★★★ 5/5

Trustpilot

Jessica is a Joy to deal with

Jessica-Joy has recently taken over coordination for my tenancy. I noticed a number of items in my rental either broken or malfunctioning because of aged appliances or routine wear and tear related breakdown.Jessica promptly arranged a site visit and verified details herself and wrote a comprehensive report to the landlord, which has resulted in the landlord successfully agreeing to fix a number of items on this list. Jessica was professional, organized, friendly in demeanour, and clear in her communication both with me and with the landlord.

Amol · 11 October 2023

★★★★★ 5/5

Trustpilot

Finally fix after 2 weeks of no "hot water"

I just want to thank Jessica Joy from Property Management Team. I am new to this city and rent my current apartment through a Dexter agent. However, I found there was no hot water for shower. Thanks for Jessica's timely services, my family could finally enjoy hot-water shower without boiling water myself after 2 weeks. Other than that, she also helped out on my other issues, like getting the parking license. I could totally feel her urgency of getting things done. Every time I told her about an issue, she would be able to give me a call back the day after to update me the progress and status. This is so impressive.

Tony · 11 October 2023

★★★★★ 5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Amber Bowers, and I couldn't be happier with the experience. From the moment I reached out, her professionalism and warm personality shone through. She not only addressed my concerns but went above and beyond to ensure I felt heard and understood.Amber's expertise in her field is truly impressive. She guided me through a complex process with ease, explaining each step in a way that made me feel confident in the decisions we were making. Her attention to detail and dedication to delivering results were evident throughout our interactions.What sets Amber apart is her genuine care for her clients. She took the time to get to know me and my specific needs, making the entire experience not just productive but also enjoyable. It's rare to find someone who combines competence with such a personable approach.I wholeheartedly recommend Amber Bowers to anyone seeking assistance in her area of expertise. She's not just a professional you can trust, but also a delightful person to work with. Thank you, Amber, for making what could have been a stressful process so smooth and pleasant!

JS · 9 October 2023

★★★★★ 5/5

Trustpilot

Good service

Many thanks to Sophie Sheppard, she was extremely helpful and receptive. She has been an excellent property manager for us.

Edyta · 14 September 2026

★★★★★ 5/5

Google

I've been very impressed by Dexters on the sale of our flat. We had a steady stream of viewers, and were notified of every viewing. This may be fairly standard for most estate agents, but it was during the sale that the team really shone. George worked hard to make sure that the sale went through before any deadlines, applying gentle pressure on all the legal teams to keep moving, and staying in contact with all sides. Buying or selling can be very stressful; George was very good at keeping it all steady and calm. Would definitely recommend.

Anna · 3 April 2025

★★★★★ 5/5

Google

Dexters were excellent the team at Brockley were very professional. I want to give a big shout out to Lily Anderton, Lily made it all happen great agent! Thank you Lily 👊🏾👍🏾 …

Andrew · 15 September 2025

★★★★★ 5/5

Trustpilot

Outstanding Service

My husband and I had a great experience with Dexters Estate Agents and wish to express special thanks to Sr. Lettings Consultant, Amy Butler for her energy, enthusiasm and patience in escorting us to property viewings and answering all our many questions. Her warmth and helpful attitude made the stressful process of trying to find a new place into a pleasant one. Amy is truly an asset to Dexter's

Charlene · 7 May 2024

★★★★★ 5/5

Trustpilot

Great service from Vanessa at Acton Dexters

I had a very positive experience working with Vanessa, a property manager at the Acton branch of Dexters who efficiently organized contractors for my flat. Communication with Vanessa was excellent as she promptly addressed my questions and concerns, and kept me informed of progress. She also handled a tenant issue successfully in a timely and diplomatic manner.Based on my experience, I would recommend Vanessa at Dexters for her competence in contractor management and tenant issues.

Catherine · 5 January 2024

★★★★★ 5/5

Google

Dexters Brockley provided an excellent service in finding a buyer for our 2 bedroom flat. They secured a number of over asking price offers and gave advice on which to accept. The sale process was somewhat drawn out by the buyers. George at the Brockley Office ensured the sale stayed on track by being clear with the buyers what was expected of them and giving clear deadlines. George kept us informed at all times on the current situation and pushed the sale along through regular communication with both parties. He looked after our interests as sellers well and his faith and persistence got us over the line. I would definitely use Dexters for any future property sales.

Barbara · 21 March 2025

★★★★★ 5/5

Trustpilot

Always ask for Nadia, she’s a star.

Always ask for Nadia, words cannot describe her tenacity in securing your dream property. After having to deal with a bunch of bumbling agents for months on end and getting nowhere, dealing with Nadia was a breath of fresh air. She was on the ball from day 1, she literally got me, the perfect flat in 3 days of our first conversation. 10 min walk from bank station, unheard off. She’s absolutely brilliant. She even put in so much time after hours to make sure things run smoothly, she was unbelievably helpful, charismatic, and just genuinely stunning all round. Definitely recommend.

Hamza · 25 August 2023

★★★★★ 1/5

Trustpilot

Waste of Time

I was looking for a flat to rent through Dexter. Even the agent has already got my account number for holding deposit and asked me to fill out an application, they still arrange viewings and turn the offer into a game of blind bidding. Unless you have endless time and unlimited budget, property search with Dexter is a waste if time.

Kcky · 14 September 2024