Trusted Agent profile · Lewisham

Dexters Brockley reviews in Lewisham

4.3

★★★★★ Great

2,331 reviews across 2 platforms

369 Brockley Road, London, SE4 2AG, Lewisham, SE4 2AG

Dexters's office in Lewisham, at 369 Brockley Road, is rated 4.3 out of 5 across 2,331 reviews on two platforms, including 238 Google reviews rated 4.9.

Google logo

4.9 / 5

238

Reviews on Google

This office

Trustpilot logo

2,093

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Google

I walked into PJE in Brockley and was given a really warm welcome by Lee Davis the Senior Branch Manger. He was courteous and got up to open the door for me as I was struggling with my pram (something the other agents I'd visited that day didn't do!). I'm looking for a rental property for my family and Lee took the time to understand my requirements properly, and get me on track immediately to finding something suitable. He is a real professional, and comes out as one of the best agents I've dealt with (and I have met a lot in my many property searches!)

Karen · 26 October 2019

Agent replied · 24 October 2024

Hi Karen. Thank you for taking the time out of your busy schedule to write a great review of your experience, we really appreciate it! Kind regards, Peter James

5/5

Google

The team were a great help from start to finish during our sales process, we had a really positive experience with them. We lost an initial offer due to unavoidable circumstances but Lee and George quickly helped us get back on the market with viewings and we had a second offer within a week or so for the same price which has successfully completed. I would highly recommend these guys, they have local business vibe without being too small to not get noticed on the market. Very Happy

Sam · 26 October 2019

Agent replied · 24 October 2024

Dear Samuel, Thank you ever so much for your positive review. Kind regards Peter James

5/5

Trustpilot

Nicole. A great property manager…

Nicole is the best property manager I’ve had in 8 years of living here. Open, honest, friendly and diligent. She gets things done!

MFJ · 14 December 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Dona has been efficient

Dona has been efficient, professional and works well with me and my tenants

Andrew · 17 February 2023

Agent replied · 25 October 2024

Dear Andrew,Thank you for taking the time to leave a lovely review regarding Dona. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you

I've been involved with Dexters for many years now and I just wanted to leave a review for Claire Gallagher. You done a fantastic job and it's always a great experience taking on the projects you put forward to me and team Mason's plumbing and heating services. Also Professional and Efficient.

Lee · 9 November 2023

Agent replied · 25 October 2024

Dear Lee, Thank you for taking the time to leave a wonderful 5* Google review. Claire will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Lied and mislead

When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.

Ewan · 21 September 2023

Agent replied · 25 October 2024

Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Dexters will not care about you

We are a current tenant and have raised multiple issues with the landlord however Dexters continually give us messages that they are following up on the issue but no correspondence from there on. Issues like a broken fridge took more than 2 weeks to be sorted and we have outstanding issues that have been "followed on" for months.Dexters have shown they will align themselves with the landlord and not the tenant.

Leo · 4 November 2021

Agent replied · 25 October 2024

Dear Leo. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

I received an amazing service

I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.

Jose · 27 July 2024

Agent replied · 25 October 2024

Dear Jose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Recently used the Battersea branch to…

Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!

Lottie · 30 May 2022

Agent replied · 25 October 2024

Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters Property Service

Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord

Ken · 11 October 2023

Agent replied · 25 October 2024

Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

What a great cohesive team. Not only did they get the best value for our property they also helped the smoothing of the process between all the different parties involved in the sale. Peter James in Brockley delivered for us in a financial and friendly way, they guided, demanded and sort out the very best professionals to work with when buying and selling a home, thanks J, cheers George!PositiveResponsiveness, Quality, Professionalism

Danny · 25 October 2021

Agent replied · 24 October 2024

Thank you Danny! We really appreciate the recommendation.

5/5

Trustpilot

Patrick agent

Patrick is a very friendly, helpful and practical agent to work with. Really appreciate his help throughout the flat finding and moving process.

Nikol · 2 October 2021

Agent replied · 25 October 2024

Dear Nikol. We really appreciate you taking the time to leave us a 5* review. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Thanks to Jasmine for finding a range…

Thanks to Jasmine for finding a range of properties to look at as we begin our search. Really appreciated her honest and up front approach.

Nicola · 12 May 2021

Agent replied · 22 November 2024

Dear Nicola, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Louise Smith Customer Relations Team

5/5

Trustpilot

Bailey is a superstar

We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!

Bobbie · 16 July 2024

Agent replied · 25 October 2024

Dear Bobbie, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I have had the opportunity to deal with…

I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.

Mounaa · 14 November 2023

Agent replied · 25 October 2024

Dear Mounaa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Amazing service and Professionalism.

Amazing service, the professionalism I was dealt with was A1. Highly recommended Hasan and his team. Thank you for a stress free service.

Jason · 16 September 2021

Agent replied · 22 November 2024

Dear Jason, thank you for your 5* Trustpilot. We are pleased that your experience with Hasan was enjoyable and wish you the best of luck going forward. Kind Regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Meron was great to talk with she knew…

Meron was great to talk with she knew all about the market and was very helpful Answering all my questions highly recommended her

Jesse · 15 September 2021

Agent replied · 22 November 2024

Dear Jesse, It’s great to hear that you have had a brilliant experience with Meron. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Peter james estate agents recently helped my self and my girlfriend to progress the purchase of a property from initial viewing to exchange in the very speedy time scale of under 5 weeks. This is due to the exemplar service delivered by the branch manager Lee Davis who is just amazing and I can not recommend enough!! A truly competent individual who delivers on everything he says, and provides impeccable levels of communication that makes you feel immediately at ease. We have used other estate agents before, but they do not come close to the service we have received over the last few weeks. A huge thanks to the team! you have made our Christmas by getting us into our new house before the 25th.

John · 26 October 2018

Agent replied · 24 October 2024

Dear John, Thank you for taking the time to write such a wonderful review. We strive to offer unmatched service at every turn, so it is delightful to hear that your experience exceeded expectations. Kind regards Peter James

5/5

Google

Thank you to the team at Peter James in Brockley. Professional every step of the way but at the same time made the whole selling process enjoyable and fun. I knew I was in safe hands throughout. Lee took calls from me on his day off , nothing was to much trouble. George equally was a little legend, and was happy to bring a viewer to me on a Sunday when he was not even at work. I honestly can't recommend them enough. Thank you again to Lee, George and the rest of the team.

Rudi · 26 October 2018

Agent replied · 24 October 2024

Dear Rudi, Wow, what a glowing review of Peter James, we are truly delighted that you found our service impeccable! Kind regards, Peter James

5/5

Google

I had the pleasure of dealing with Peter James recently when selling my home. From my first meeting with the branch manager and throughout I would say they were head and shoulders above other local agents in terms of professionalism and local knowledge. I was able to achieve a sale price which exceeded my expectations and staff remained hands on during the whole transaction. Phone calls and emails were always returned promptly and communication was always clear and accurate.I do not hesitate in recommending their services.

Nads · 26 October 2018

Agent replied · 24 October 2024

Greetings from Peter James. Thank you for taking the time out of your busy schedule to write your review of your experience, we really appreciate it! Kind regards, Peter James

5/5

Trustpilot

Alistair was a brilliant support

Alistair was a brilliant support during the transaction, thank you so much!

Sophie · 18 December 2024

1/5

Trustpilot

Avoid at all costs!

Avoid at all costs!They are very unprofessional and disrespectful! They are not helpful at all and keep on dragging every request you may have! The staff is rude and not to be trusted! I had the worst rental experience ever and I wouldn’t recommend them!

Tomas · 29 February 2024

Agent replied · 25 October 2024

Dear Tomas, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Google

My first house move in over 30 years was begun with some trepidation but Peter James guided us through the process with unwavering dedication, thoroughness and really helpful support. From the initial taking of photos, marketing and viewings by potential buyers through to the final exchange of contracts (today!) we felt we couldn't have been in safer hands. Hurdles and obstacles were overcome with a passion and always with great communications. Whenever we needed them they were there.

Rick · 26 October 2019

Agent replied · 24 October 2024

Dear Rick, Thank you for taking the time to write such a wonderful review. We strive to offer unmatched service at every turn, so it is delightful to hear that your experience exceeded expectations. Kind regards Peter James

5/5

Google

Didnt expect the kind of service from an estate agent, everyone I spoke to knew what was going on with my sale, thank you to Alvin, George and of course Lee, good job!

Michael · 26 October 2017

Agent replied · 24 October 2024

Dear Michael, Wow, what a glowing review of Peter James, we are truly delighted that you found our service impeccable! Kind regards, Peter James

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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