Dexters Brockley reviews in Lewisham

★★★★★ 1/5

Trustpilot

GDPR breach

This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!

Xxxxxxxx · 12 May 2022

★★★★★ 1/5

Trustpilot

ROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING

Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.

Jon · 28 January 2022

★★★★★ 5/5

Trustpilot

Dexters have been fantastic.

James · 12 September 2026

★★★★★ 5/5

Trustpilot

Outstanding service from Stacie Pardoe

After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!

Marta · 15 November 2019

★★★★★ 5/5

Trustpilot

Rental

Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.

Ms · 12 November 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, especially Christian Pengelly who is always available and ready to help.

KA · 9 November 2023

★★★★★ 5/5

Trustpilot

Alistair was a great Estate Agents who…

Alistair was a great Estate Agents who made the process quick and simple.

Rob · 6 November 2023

★★★★★ 5/5

Trustpilot

Massive thanks to Rasel who provided…

Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!

Rodi · 22 June 2023

★★★★★ 5/5

Trustpilot

Alistair was a great help

Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.

ASharma · 16 February 2023

★★★★★ 1/5

Trustpilot

Apartment destroyed under their management

My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.

Tony · 25 November 2021

★★★★★ 5/5

Trustpilot

Ashley

AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.

Daniela · 20 September 2021

★★★★★ 1/5

Trustpilot

Very disappointed!

Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.

Maggie麦基 · 19 November 2021

★★★★★ 5/5

Trustpilot

Great help from St. John’s Wood team

The St. John’s Wood sales team particularly Hassan have been very helpful and efficient in assisting our search for a property. We’d like to thank the team and definitely recommend them to others.

Seif · 15 September 2021

★★★★★ 5/5

Trustpilot

Ledi Peka has been great to deal with…

Ledi Peka has been great to deal with and very helpful.

Richard · 8 December 2023

★★★★★ 5/5

Trustpilot

Loyalty and Professionalism to their clients

Dexters do both rental management and block management for me. In both areas they excel. They respond rapidly and sympathetically to queries and, in my case, have shown great patience when patience was not necessarily in their own interests.

Consumer · 6 December 2024

★★★★★ 5/5

Trustpilot

I have been going to Nora for most of…

I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks

CF · 8 December 2023

★★★★★ 5/5

Trustpilot

Excellent service.

I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!

Sharon · 6 June 2023

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.

Mark · 5 November 2021

★★★★★ 1/5

Trustpilot

bad experience throughout stay

I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!

Maggie麦基 · 5 November 2021

★★★★★ 1/5

Trustpilot

Spammers

Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.

Mary · 23 June 2024

★★★★★ 5/5

Trustpilot

Efficient, Professional & Helpful

Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.

Marco · 11 April 2022

★★★★★ 5/5

Google

Peter James helped with the sale of my two bed garden flat in Brockley. My wife and I got quotes from a number of local estate agents, but we went with PJ largely because of the enthusiam of Jamie (the estate agent we worked with), and his focus on sales progression. The brochure and pictures were professionally done, and Jamie drummed up competitive offers at speed. We accepted an offer a week or so after marketing the property, but the sale of the flat was then marked by a number of hiccups. Throughout the process Jamie offered sound advice. He was responsive to our requests, and helped to mediate between us and the buyers effectively. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Wmosserimarlio · 25 October 2021

★★★★★ 5/5

Google

Peter James Brockley - OUTSTANDING service from start to finish. Ellie and Jamie are a dream team that worked so hard to find and secure us a house in what was a very fast paced market. They work round the clock and nothing is too much trouble. Professional, proactive and get the job done! Thank you so much for all your efforts. If you are looking for a superb estate agent in the area then give Ellie a call, she is wonderful. Thanks again R and CPositiveResponsiveness, Quality, Professionalism

Rich · 25 October 2021

★★★★★ 5/5

Google

We feel very lucky to have bought our first flat with Peter James Brockley. Even though it was a difficult sale due to the vendor being abroad and their solicitor being slow, everyone at Peter James worked very hard to help us communicate effectively and solve problems. Jamie, the manager, really went above and beyond to help us push the sale through, frequently working on his days and evenings off and personally stepping when there were problems. Everyone at the office is friendly, helpful and human. A real change from most estate agents. Would highly reccomend.

Chloe · 25 October 2021