Trusted Agent profile · Lewisham

Dexters Brockley reviews in Lewisham

4.3

★★★★★ Great

2,324 reviews across 2 platforms

369 Brockley Road, London, SE4 2AG, Lewisham, SE4 2AG

Dexters's office in Lewisham, at 369 Brockley Road, is rated 4.3 out of 5 across 2,324 reviews on two platforms, including 238 Google reviews rated 4.9.

Google logo

4.9 / 5

238

Reviews on Google

This office

Trustpilot logo

2,086

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Trustpilot

I can not thank Joanne enough for the…

I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.

Samiar · 19 October 2023

Agent replied · 25 October 2024

Dear Samiar, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters have taken the stress out of renting out our property…

Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.

Cally · 16 October 2023

Agent replied · 25 October 2024

Dear Cally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

First class service

I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.

Connie · 7 November 2023

Agent replied · 25 October 2024

Dear Connie, Thank you for taking the time to leave a wonderful 5* Google review. Pam and George will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

An Agency that Really Look After You

When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.

Stuart · 6 November 2023

Agent replied · 25 October 2024

Dear Stuart, Thank you for taking the time to leave a lovely review regarding Zelda. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

Agent replied · 25 October 2024

Dear Binal, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

I had an extremely unpleasant…

I had an extremely unpleasant experience with this real estate agency. The lack of professionalism is obvious in the way they carry out their daily activity.

Simon · 14 May 2026

Agent replied · 25 May 2026

Dear Simon, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Asma, Customer Relations

5/5

Google

Can’t speak highly enough of the Brockley team who sold our house. Michael, Harry, Lily, George, Dominic and Sandra were brilliant to work with and demonstrated patience, resilience and kindness throughout the process. Their expertise shone through and we’ll definitely use them again. Massive thanks to them all.

Noel · 25 May 2025

5/5

Trustpilot

I am very grateful to Dominic Glover

I am very grateful to Dominic Glover, who has always helped, is always responsive, and ensures that everything is done. He takes his work very responsibly.

Alina · 12 May 2026

Agent replied · 25 October 2024

Dear Alina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

Agent replied · 25 October 2024

Dear Lisa-Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

Agent replied · 25 October 2024

Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Natalie McWilliams, Team Manager, Property Management Hub, Lewisham

Many thanks to Natalie for dealing with and resolving a lettings account query so quickly. Very much appreciated, as was her follow up phone call to ensure that I was happy with the outcome and to check that there were no other issues. Great client service.

Jeff · 9 February 2024

Agent replied · 25 October 2024

Dear Jeff, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Lee (Peter James, Brockley) completely understood us as clients. We knew immediately that we were going to engage Lee to sell our property because he talked TO us and not AT us. His advice and guidance throughout the sale process was invaluable, so much so that our property sold within three weeks. Unlike other estate agents we had seen, Lee didn't throw statistics at us, we never felt we were being forced to do anything we weren't t comfortable with; and he even negotiated the purchase of our new house. He went above and beyond what we expected of an estate agent. Lee, George and Alvin were quite simply brilliant, whenever we had the occasion to drop into the Brockley office we were always made to feel welcome and accommodated. We cannot recommend Peter James (Brockley) enough, they provide a first class friendly and knowledgable service. Thank you L&S

Lester · 26 October 2018

Agent replied · 24 October 2024

Dear Lester, Wow, what a glowing review of Peter James, we are truly delighted that you found our service impeccable! Kind regards, Peter James

5/5

Google

We are very glad we chose Lee and his team to sell our flat. We saw a few agents at the start of the process but Lee's sheer enthusiasm for our property and unquestionable knowledge of the area won us over. Within a day of listing there were huge numbers of viewings lined up (special thanks to George for doing a great job on those!) and we received multiple offers within a few days. Communication was great throughout. We have now just completed and we are very happy indeed and wouldn't hesitate to recommend to our friends. In fact, we have already...

Matt · 26 October 2018

Agent replied · 24 October 2024

Greetings from Peter James. Thank you for taking the time out of your busy schedule to write your review of your experience, we really appreciate it!

5/5

Google

It was a pleasure to deal with Peter James for the purchase of my new house. After Alvin helped us with the viewing, I dealt mostly with Lee Davis who offered great advice and was swift to respond during the negotiations. I felt he understood my position and was working for the best outcome for both parties. I was happy we reached a fair result and once we had the offer accepted, the house was taken off the market immediately. Whenever there was a delay in the process Lee worked hard to keep things moving. Lee and his team were always true to their word and with good humour helped to lighten stressful situations! I would definitely use them if I were to sell in the future.

Luke · 26 October 2018

Agent replied · 24 October 2024

Greetings from Peter James, Thank you for taking the time to write such a wonderful review.

5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

Agent replied · 25 October 2024

Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Would highly recommend this branch of Dexters, as they made the process super easy for me and my friend. We had a great experience with Natasha and Samanda in particular, they were super informative and keen to help us with all of our questions. :))

Tilly · 10 August 2026

5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

Agent replied · 25 October 2024

Dear Hiro, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Google

Highly recommend Peter James Brockley! We dealt with Jamie and Ellie and they were both an absolutely joy to work with. They are extremely professional and really go out of their way to help and provide the best customer service. Their efforts in our property chain meant everyone was kept informed at all times and all progressed as it should. Can’t thank them enough for their help.PositiveResponsiveness, Quality, Professionalism, Value

Nadine · 25 October 2021

Agent replied · 24 October 2024

Thank you Nadine for sharing your kind words with us. It means the world to us and to our entire team! We hope to see you again soon!

5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023

Agent replied · 25 October 2024

Dear Vispi, It’s great to hear that you have had a brilliant experience. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexter's Ladywell are Awesome

Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.

Anna · 2 August 2024

Agent replied · 25 October 2024

Dear Anna, Thank you for taking the time to leave a wonderful 5* review. Joseph and Suzzannah will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

Agent replied · 25 October 2024

Dear Cherie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

Agent replied · 25 October 2024

Dear Lizzie, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Great experience with Dexters

We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.

Michael · 1 March 2022

Agent replied · 25 October 2024

Dear Michael, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

Whilst the property I am purchasing is still to complete I'd like to thank Lee for his hard work to date. He is extremely knowledgable and well networked and always pulls out the stops for his clients. He is an asset to Peter James and I highly recommend him. It's safe to say I wouldn't even be at this stage with the purchase if it wasn't for Lee. I'd also like to call out Callum in the Brockley branch who is extremely helpful.

Emma · 26 October 2017

Agent replied · 24 October 2024

Hi Emma! Many thanks for your glowing review of Peter James. It is reviews such as yours that make all our hard work worthwhile. Kind regards, Peter James

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