5/5
GoogleCarolyn at Oakley in Lewes is an outstanding estate agent. Highly recommend her to manage property sales.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 7 June 2023
Thanks you Stephanie, very kind of you to say!
Trusted Agent profile · Lewes
Oakley Property Lewes reviews
★★★★★
258 reviews across 1 platform
14A High Street, Lewes, BN7 2LN
Oakley Property's office in Lewes, at 14A High Street, is rated 4.9 out of 5 across 258 reviews on 1 platform, including 258 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Oakley Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Lewes office, from every platform, shown as written. First names only.
Google5/5
GoogleEveryone at Oakley was warm, friendly, helpful and efficient. David was so kind and made me feel nothing was too much trouble, every question fully answered. I wholeheartedly recommend this great team.
Agent replied · 7 June 2023
Thanks Liz, it has been such a pleasure helping you with the move. We hope you love your new home!!
5/5
Googlei can definitely recommend Oakleys, they were always available and quick to get back to me. Professional and friendly even after the sale had completed.PositiveQuality, Professionalism
Agent replied · 7 June 2023
Thanks so much!
5/5
GoogleI have found Oakley Property so helpful in my rather stressful journey of selling my property. Replying to emails and phones calls promptly and will endeavour to get to the bottom of any issues quickly in order to solve them. Particular mention to Carolyn who has been a huge help. Supportive, kind and professional with a great sense of humour!! Many many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 7 June 2023
Thanks Anna, been a pleasure working for you and glad we could support.
5/5
GoogleAlmost a decade renting from Oakley property in Lewes! I can honestly say we’ve been very well looked after by the team. We have always been left in peace - however, any issues with the property are sorted immediately. Cannot ask for more!
Agent replied · 29 April 2024
Thanks Henry, you have always been such a pleasure to work with!
5/5
GoogleCarolyn, Raphael and the rest of the time did a fantastic job of looking after my elderly mother, and really went the extra mile to help her sell one house and buy an apartment. This was a brilliant service and very much appreciated. Thankyou to all of you.
Agent replied · 29 April 2024
Thank you John, very kind review, was a real pleasure looking after your mother!
5/5
GoogleWe worked with David throughout our transaction. Everything was in line with expectations. We would call David again if needed.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 7 June 2023
Thanks Mikhail, hope you and your family enjoy life on the South Coast!
5/5
GoogleA very professional service. We bought and sold through Oakley property and the whole Lewes team, especially Carolyn, were very patient and helpful. Would certainly use them again.
Agent replied · 7 June 2023
Thanks Mr Baker, it has been a real pleasure helping you make the move and a real bonus that we were able to deal with your sale and purchase! We hope you love your new home!
1/5
GoogleIt cost over £500 in fees to rent a one bedroom flat with my wife through Oakley in Lewes. We were charged double as a couple but received one tenancy agreement and one set of keys. We spent about 6 months at the property and our total contact time with the agents was probably less than half an hour. They didn’t manage the property, so as soon as the contract was signed they were no longer interested. They used an external company for referencing and another company for the inventory. They charged a £50 “checking out fee” to leave the property, which pays for someone from another company to come and tick a few boxes. This really got me thinking about what the agents actually did for us, apart from a 5 minute viewing, then acting as a middleman and passing on the charges to the tenant. Shortly after leaving the property the government announced they would ban tenant fees outright. I’m not surprised as I think these fees really took the biscuit. We now rent privately. UPDATE: Thanks for your response below, however my review was not questioning whether your fees are clear or not, it was pointing out that after using your service I do not feel I got good value for money at all. It’s no wonder the government are clamping down on this. I’m not sure when a checking out fee became “industry standard” as this was a first for me in 10 years of renting in the area. My previous agent was much cheaper, didn’t charge double for couples or a check out fee and provided a far better service. I'm sure the readers can decide whether approx £500 fees for 6 months in a flat sounds like a good deal. Personally, I think it's money for old rope.
Agent replied · 7 June 2023
Hello there, and thank you for taking the time to provide feedback. In the interest of clarity, here is some more information about our fees, and the processes that you would have been through when you chose to let a property with Oakley. Our agency fees are £198 per person (including vat) and £60 (including vat) if you need a guarantor. Compared to other agents, our agency fees are one of, if not the most competitively priced in Lewes. Our fees are displayed on our website on the link below and also at the front of our office, so that tenants can make an informed choice before choosing to view through an agent. During viewings our fees are again, clearly discussed with potential tenants before they place a deposit giving them all the information to decide if they want to proceed. Like any Letting Agent, if we don't manage a property, we don't have any involvement with the tenancy until the tenants move out. Check-out charges are standard in the industry too, and this is stipulated in our Tenancy Agreements. Unless a landlord has their own process we use an independent, impartial third party for inventories and check-outs, to ensure properties are checked thoroughly and in an unbiased way, and most importantly to give both landlords and tenants the protection they need. Please do feel free to contact me if you wish to discuss further and I hope you are very happy in your new home. https://www.oakleyproperty.com/downloads/Oakley%20Lewes%20Lettings%20Tenants%20Fees.pdf
5/5
GoogleI was persuaded by a friend to sell through Oakley having originally decided to go with a different estate agent. I found the whole team to be extremely proactive and responsive in their communication with both me and my purchasers. David and Fiona constantly kept me in touch and managed the large number of viewings with minimal inconvenience. When issues arose they showed real expertise, patience, tact and diplomacy in finding solutions. They were also excellent at linking in with the solicitors on both sides. I really appreciate all that they have done and am very glad I sold through them. I would definitely use Oakley again. Thank you!
Agent replied · 7 June 2023
Thanks Alan
5/5
GoogleA lovely team! Dave in particular was friendly and helpful, carrying out our first viewing and later handing over the keys. We had a bit of trouble with their referencing company but Oakley themselves were patient and easy to communicate with. A delightful local team - we'd definitely rent from them again in the future!
Agent replied · 23 June 2023
Thanks for the review Jessica, pleased to here we were easy to communicate with! Hope you are enjoying your new home.
5/5
GoogleMuch appreciated all professionalism during the process. Thanks to David and to the all teamPositiveResponsiveness
Agent replied · 7 June 2023
Thanks Pedro, kind of you to say!
5/5
GoogleDear David, Just a note to say thank you to you and Carolyn for your efficient help in selling the house. What with the aborted offers and the last weeks with the virus around, it has felt like a long and tortuous road but we got there in the end thanks to your perseverance. Thank you and the team for your excellent service and we look forward to dealing with you again. Best wishes Christopher
Agent replied · 7 June 2023
Thanks Mr Newman, we are extremely grateful for the repeat buisness!
5/5
GoogleGreat experience with Carolyn and Rafael over a prolonged period of time trying to find the right property. Always very patient and good communication!
Agent replied · 22 January 2025
Hi Emily, Thanks for taking the time to write this great review about our colleagues Carolyn and Raf! We'll be sure to pass on your kind words. Wishing you all the best with your perfect property! Kind regards, Oakley Property
5/5
GoogleA very good experience. I used Oakley properties to buy a house in Uckfield. They were very efficient, easy to deal with and a real pleasure throughout. Would highly recommend to anyone looking to buy or sell.
Agent replied · 25 August 2024
Thanks Tom, that is a very special house, hope you love it!
5/5
GoogleCarolyn and her team went out of their way to help ensure a successful sale. Thanks!
Agent replied · 7 June 2023
Thanks Lucy, it has been a pleasure working for you and your family over the years. All the best
5/5
GoogleCompletely brilliant service, from start to finish. Everyone at Oakleys - Carolyn, Rafael and David - were utterly lovely, professional and highly efficient. They were so good, we went from putting in an offer to having the keys to our new home in 12 weeks. Couldn't recommend more highly.
Agent replied · 29 October 2023
Thanks so much for such a lovely review, so happy we could help and get you moved in. We hope you love your new home!
1/5
GoogleBought a house through Oakleys a few years back. They never liked the fact we had no estate agent for our sale, were often rude to us, and were economical with the truth about the vendor - "a frail little old lady" which all the neighbours confirmed to certainly not be the case. Others seem to like Oakleys, but I would say just beware as our experience with them was not a positive one.
Agent replied · 7 June 2023
Dear Mr Brookes Thank you for your feedback, we would much rather read positive feedback but negative is equally important. It was 2014 and I remember the transaction well, we were moving two sisters who were both selling their houses and downsizing to a new home. I would say that honesty and integrity are at the forefront of everything we do as a company so I am really sad to hear you felt we were economical with the truth, I assure you that this would never be our intention. I do know that the client we were acting for on the sale was thrilled with our service and both her and her sister still pop in the office most weeks to say hello and catch up. Never the less, you felt you did not have good service and for this I am truly sorry. I only wish that you had mentioned to me at the time as I had no idea that is was not a good experience for you. I hope that you are very happy in your home and enjoying life in Lewes. Best Wishes David
5/5
GoogleRecently rented a property through Oakleys and the whole process from viewing, application to moving in has been very quick and smooth. The staff have been helpful, friendly and supportive. Thank you 😁 …
Agent replied · 25 August 2024
Thanks for the review Sheri, hope you enjoy your new home!
5/5
GoogleI cannot speak highly enough of David and his team at the Oakley Property office in Lewes. Their friendly and helpful service was greatly appreciated.
Agent replied · 7 June 2023
Thanks Mr Holliwell, hope you love the apartment!
5/5
GoogleVery happy with the service provided by Julie Hooper at Oakley property agency. Communication is easy and very efficient. Our rental has been incredibly smooth and stress free as a result.
Agent replied · 25 August 2024
Thanks for the review Max, glad it has been stress free!
5/5
GoogleThe service provided by Carolyn and other members of the team was excellent throughout. I felt well informed at every stage of the journey to a successful sale. Very happy to recommend their services.
5/5
GoogleOakley's have just helped us sell our flat in Lewes. They provided great service throughout the process and also when we used them to rent the flat to tenants. We bought the flat through them as well and I can thoroughly recommend everyone on the sales and rental teams that we dealt with.
Agent replied · 7 June 2023
Thanks for all your business over the years Rod, it’s been a pleasure!
5/5
GoogleRenting via Oakley has been as easy as possible! Great communication and very efficient. Would highly recommend!
Agent replied · 10 January 2025
Good morning Tamsin, Thank you for taking the time to write this lovely review and to recommend renting with us. We are so glad to hear your experience with Oakley Property has been a breeze! Wishing you a wonderful 2025. Kind regards, Oakley Property
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Questions about Oakley Property Lewes
Has Oakley Property won any awards?
Yes. In The Trusted Agent 2026 awards: Oakley Property, Lewes won Trusted Agent.
