Every review we hold for the Lewes office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery impressed
Very impressed. They were quick to action instructions and just get on with the job of marketing our property for renting. Very professional and a pleasure to deal with.
Rob · 19 September 2024
Agent replied · 23 October 2024
Morning Rob,Thank you for your lovely review! We're thrilled to hear that you were impressed with our quick and professional service in marketing your property for renting. It's always a pleasure to assist and ensure a smooth process for our clients. Best regards, Cubitt & West
★★★★★ 5/5
TrustpilotFantastic service!
Shaun recently acted as the sales progressor during our move. His service proved invaluable in allowing us to communicate with other members of the chain. He did a fantastic job and was a great source of comfort whilst being realistic and straight. I genuinely believe the move would not have happened without his reassuring presence and voice at the other end of the phone. Fantastic service! Would highly recommend!
Suzannah · 8 January 2021
Agent replied · 24 August 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 4/5
TrustpilotJob well done!
Cubitt & West Redhill helped us sell an apartment recently. The exchange of contract and completion processes were affected by non-responsive counterparties and multiple complications. Georgia the Sales Co-ordinator was pro-active and critical in helping us navigate through the issues to achieve a successful sale. We couldn't have done it without her help. Her service was excellent!
Jenny · 10 November 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotGreat service
The staff at Cubitt and West were helpful and professional. I would certainly recommend them to other sellers.
Helena · 12 August 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
Trustpilotthank you Micah!
I would like to send a massive thank you to Micah Roye for giving me and my partner the smoothest experience with our first time renting. It was so quick and efficient, a 10/10 service.
Lily · 19 May 2023
★★★★★ 5/5
TrustpilotFantastic customer service
Fantastic customer service, Zak was enthusiastic to assist us and offered really good advise, scheduled viewings and arranged an appointment with the mortgage advisor immediately, most definitely a company I would like to proceed with in purchasing our first home. Highly recommended.
Jason · 17 September 2022
★★★★★ 5/5
TrustpilotJulie Bramble always kept us up to date…
Julie Bramble always kept us up to date with how our sale was progressing or not as the case may have been. Our buyers silicitors at times were not of the best and Julie worked hard to keep the sale on track. I can't praise her enough. Thank you, Julie.
Keith · 14 June 2023
Agent replied · 10 June 2024
Good afternoon,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotBrilliant support and help
Julie Bramble and Andrew McLaughlin have been superb in the marketing and sale of my late brother in laws property. They have been very supportive to my family during a difficult period and ensured everyone was kept informed in each step of the process. I cannot recommend them or Cubitt & West highly enough.
Kmaksy · 9 February 2023
Agent replied · 10 June 2024
Good afternoon,We appreciate your kind words about Andy from our Southsea branch and Julie, our Sales Progressor, through such a difficult time for you and your family. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
★★★★★ 4/5
TrustpilotThe communication was brilliant
The communication was brilliant. The properties matched our specifications. Gina, Nichole and Millie were excellent in keeping us informed.
LB · 13 April 2021
Agent replied · 13 June 2024
Dear Mr BurchellMany thanks for leaving a review of our Crawley office. It's great to read how you found the communication from Gina, Nichole and Millie to be brilliant.kind regardsBecky Jennings, Operations DirectorCubitt & West
★★★★★ 4/5
TrustpilotJust sold a property through property salecubit/west…
Just sold a property through cubit/west southsea. And they certainly done a great job and especially Julie who helped get it over the line.
Kevin · 8 February 2024
★★★★★ 5/5
TrustpilotAshington Branch - Recommended
Heidi and the team were helpful throughout our purchase. They were proactive and kept us all in the loop.
Paj17 · 14 March 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotI'm a first time renter and Olivia at…
I'm a first time renter and Olivia at cubbit and west was great at explaining the process and the steps involved in renting and answerd my questions quickly.
Sophie · 13 September 2024
Agent replied · 23 October 2024
Morning Sophie,Thank you for your lovely review! We're glad to hear that Olivia was able to guide you through the renting process and answer your questions promptly. It's fantastic to know that your first renting experience was a positive one. Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotGreat service
Great service. Karen Fogarty kept us well informed of everything that was going on and kept things moving.
Rob · 12 May 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotAfter the sale of the house it got more EXPENSIVE
After the sale of the house went through I was given a conveyancing quote from them with a breakdown of costs of Conveyancing Fees £1,254.00 inc a £25 deposit.In literally one day of being contacted by their legal team the cost became £2,638.86 with another deposit required of £344.66I need no mortgage and very little in the way of legal guidance however Cubit and West are very misleading with this and I would urge anyone not to feel pressured in to using their legal team and seek an independant conveyancer
SteveEightBit · 15 July 2023
★★★★★ 5/5
TrustpilotBecky has been super supportive with…
Becky has been super supportive with her excellent response to all my questions, provided detailed explanation to all I needed to know about the apartment.I will refer my friends to Cubitt & West.I can't thank them enough.
Moses · 9 February 2023
★★★★★ 5/5
TrustpilotThe perseverance of the Southsea team…
The perseverance of the Southsea team in a difficult sale process was exemplary. The communication, follow up, optimism and general good humour made the process far less stressful. Highly recommended.
Dinah · 3 August 2024
Agent replied · 24 August 2024
Hi Dinah,Thank you for your lovely review. We're thrilled to hear that the Southsea team made the sale process less stressful for you with their perseverance and good humour. Your recommendation means a lot to us. Best wishes, Cubitt & West
★★★★★ 1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Emily · 10 September 2021
Agent replied · 13 June 2024
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotWhat a great team to work with on…
What a great team to work with on setting up tenancy. In particular Robin Sanassy. Thank you
Howard · 28 June 2021
Agent replied · 13 June 2024
Dear HowardThank you for your kind words about our lettings team - in particular Robin. I will be sure to pass your comments along. Kind regardsBecky Jennings, Operations Director
★★★★★ 4/5
TrustpilotThanks and praise for good service.
All of the Cubitt & West staff have been polite, helpful and supportive throughout our sale process. Maddison & Robin have given their best efforts despite a rocky road due to buyers in the past pulling out at the last moment, necessitating re-marketing, which was addressed very efficiently and promptly.
Mr · 5 May 2023
Agent replied · 10 June 2024
Good morning,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Maddison and Robin. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotFabulous Service from start to finish
Fabulous Service from start to finish. Ciaran Street our correspondent was great. Nothing was too much trouble and no question was silly. We were kept up to date with all of the process every step of the way. Helpful and would highly recommend. Thanks for all your help
Karen · 30 June 2023
Agent replied · 10 June 2024
Hi Karen,Thank you for leaving a review! It's fantastic to hear how fabulous the service has been from our team has been and particularly how helpful Ciaran has been.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotOlivia and Marcus have been extremely…
Olivia and Marcus have been extremely professional, friendly and a joy to work with. Nothing was too much trouble as they are both very knowledgeable and informative.
Louisa · 17 September 2024
Agent replied · 23 October 2024
Hello Louisa,Thanks for leaving us such a lovely review, we really appreciate it. We'll pass this on to Olivia and Marcus for you.Thanks again,Cubitt & West
★★★★★ 1/5
GoogleCurrently selling a house. As we near completion Cubitt & West have now decided to charge us extra for a mistake they made and and go against the contract we have in place. AVOID using if you're trying to sell a property. Zero integrity.
Rich · 13 October 2023
Agent replied · 11 June 2024
Dear Richard,
Thank you for taking the time to leave a review and we’re sorry to learn that you feel a mistake has been made. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk.
Kind regards,
Cubitt & West
★★★★★ 5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Mr Marcus from Cubbit & West. We found him knowledgeable, professional, and dedicated to helping us find the property. He was always available to answer any questions we had throughout the process.
Mr · 1 February 2024
Agent replied · 10 June 2024
Hi Mr. Ghullam,Thank you for leaving a review! We're delighted to hear how fantastic your experience with our agent, Mr Marcus, has been and how dedicated he's been to finding you a property.Best wishes,Cubitt & West.
★★★★★ 1/5
TrustpilotArun branch - avoid
Arun branch: Used cubitt and west as a tenant for 3 years. We highlighted a few issues with the flat during this time, none were addressed - including the fire alarm. Only when we spoke directly with the landlord did anything get done.
Mikey · 25 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
