Trusted Agent profile · Letchworth Garden City
Verified
★★★★★
126 reviews across 1 platform
45 Station Road, Letchworth Garden City, SG6 3BQ
Isabelle Estates Ltd's office in Letchworth Garden City, at 45 Station Road, is rated 4.7 out of 5 across 126 reviews on 1 platform, including 126 Google reviews rated 4.7.
Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
5/5
GoogleCannot fault anything. They are always pro-active and prompt for whatever issue it may arise with our property. Chris Eilers, our property manager, has been superb, helpful and kind, always available for our every need. To Chris and all the staff, well done.
Many thanks for the lovely review!
5/5
GoogleWe are renting with Isabelle Estates. It has been a smooth move in. Both Louise and Will are very supportive and we are very happy with them. Would definitely recommend them.
Dear Lavanya, many thanks for leaving us a postive review. We hope you will be very happy in your new home! Regards, James & Team - Isabelle Estates.
5/5
GoogleWe have been renting our home for over 6 years now. Isabelle Estates have always been helpful & efficient. Chris has looked after us every time we've needed anything and is quick to resolve any issue. Highly recommend
Thank you for your kind remarks! James
1/5
GoogleSadly, I have to say I've had a particularly bad experience with this company. As a prospective tenant that made every effort to meet the referencing criteria (by our deadline to give notice on our current letting agent), we were unfortunately refused a landlord's reference during the process, unless we committed to leaving our current tenancy. We were required to commit to leaving, whilst being given no guarantee we would be able to move-in. Now, this doesn't necessarily reflect on Isabelle estates; except, when we made them aware of this issue and tried to pursue and provide a suitable alternative to a landlord's reference (providing full rental payment history, as suggested on the citizen's advice website), all attempts for a resolution, by any other means, were completely rejected. Again, this isn't necessarily poor service as they are completely within their rights to do this; except, they tried to claim we were time wasters and made claim to our holding deposit. After speaking directly with citizen's advice, and confirming they do not have the right to do this in these circumstances, they have agreed to refund the holding deposit; I am currently awaiting the refund. Sorry to say, I won't be using this company going forward.
5/5
GoogleWe have just used isabelle Estates to sell our property. I cannot recommend them enough. James and his team were extremely professional, always available to answer our questions and really went the extra mile for us! A 1st class service at a fraction of the cost of the regular company's out there. Thank you James!
5/5
GoogleThe overall experience with Isabelle Estates has been nothing but fantastic to say the least. We have recently moving into a rented property and the communication, service and kindness are some of the many compliments I can give to Isabelle Estates. Their agents Louise, Chris and Susan are quick to respond and have dealt with issues very promptly. I would definitely suggest Isabelle Estates to everyone considering letting or buying a property 😊
5/5
GoogleI completed on my new home in September 2024. I have received excellent professional services throughout the whole buying process from all the Isabelle team. Will Burley particularly is a credit to this company, extremely conscientious young member of their team. Thank you guys for making my purchase as smooth as possible, cheers.
5/5
GoogleIsabelle Estates offer a brilliant service. They are always on hand to help with anything and the staff were always friendly and helpful throughout the process of purchasing a house.
Many thanks for great review and wishing all the best in your new property! James & the team.
5/5
GoogleI've rented my property for over 3 years with Isabelle. They're great to work with and super proactive
Dear Nick, thank you for your kind words. You're great to work with too! James & the Team @ Isabelle Estates.
5/5
GoogleI've been using Isabelle Estates for a few years now to manage my rental property. They've been fabulous throughout. 10 out 10 service from Chris and James! Highly recommended.
Thanks very much for leaving us a great review!
1/5
GoogleJust went to take a look of a property in Garden city and we were told that we will receive call once they contact the landlord. They explained to us that is gonna take one to two days .Anyway we were waiting one week without answer. Very …
5/5
GoogleI have had a great service from Isabelle Estates. They have helped me in letting my property and are so friendly and knowledgable to deal with. Highly recommended.
Dear Ms Peacock, Thanks very much for the lovely review, this is most appreciated! James - Isabelle Estates
5/5
GoogleThe staff at Isabelle's are efficient, friendly and reassuring My experience renting through them has been great I would highly recommend their service to anyone!!
Thanks ever so much for your kind comments Gail and wishing you all the best for the future. James & the team.
5/5
GoogleI highly recommend this company for both lettings management and sales. Attentive and personal service at all times, and all issues promptly and efficiently resolved.
Many thanks for your kind words John. It's always a pleasure acting for you. James & the team.
5/5
GoogleJames Chris and Will have been extremely helpful when we needed to rent a larger home for my family. So much so that when I needed to rent out my flat I did not have to think twice and I used them for that too. Highly recommended. Thanks Guys
1/5
GoogleAVOID this place! Lousie who answered the phone is abosultely helpless. I phoned yesterday (21.07.2022) to enquire about a property in Hitchin and she said someone would get back to me. (they never did). Then I called again this morning and apparently she recognised me as she said: "ah you are the one who wants to know if a kitten is allowed in a property?". Then she goes: "from previous conversations I had with this landlord he doesn't seem to want a pet". Is Lousie guessing here or just trying to get rid of me on the phone? I was highly interested in seeing other properties in the area as well , but with this rubbish customer care and her lack of interest in offereing other places I simply gave up on Isabelle Estates. They are losing a good client today! I shall look at another decent and respectful place now.
5/5
GoogleJames has been amazing throughout the whole process of selling my property. He went way above and beyond what he had to do in order to help me and made what had been a stressful time a manageable one as he did all the work! Throughout the …
5/5
GoogleSo impressed with James and the team at Isabelle Estates. I put my house on the market with them after an initial consultation with James and great advice about the area and what I could expect to get for the house. He really put a lot of …
5/5
GoogleI have dealt with Isabelle estates a few times and have always had a really positive experience. Will helped me put my flat on the market and liaised promptly with a buyer when the solicitors communication was slow. I recommend Isabelle estates as a brilliant local company.
5/5
GoogleIsabelle Estate Agents have always provided a very professional, honest and friendly service, I would recommend them to anyone wishing to rent or sell!
Dear Mrs Flynn, we’re very grateful for the glowing review. It’s a pleasure acting for you. James
5/5
GoogleIsabelle Estates are the best estate agents I have ever delt with, professional, great communication and friendly - I highly recommend them.
Thank you so much for the fantastic review! James
5/5
GoogleI am a landlord with some properties in Herts and Beds. I’ve recently transferred the entire portfolio under the management of Isabelle Estates, following a poor experience elsewhere. Glad I did and annoyed at myself for not doing so sooner! Isabelle estates are a brilliant team of property professionals who possess a genuine customer centric approach. I couldn’t be happier in the knowledge that the properties and the tenants who occupy them are in great hands.
5/5
GoogleIsabelle Estates have been managing our property in Letchworth for the past 3 years, and they continue to deliver an impeccable service.
Dear Mr Siwoku, huge thanks to you for the positive remarks, it really is appreciated! Kind regards, James - Isabelle Estates.
5/5
GoogleIsabelle Estates have looked after my rental property for years and have always been friendly, professional and proactive when required.
Thank you for your positive review of our services Ben, much appreciated!
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