Isabelle Estates Ltd Letchworth Garden City reviews

★★★★★ 5/5

Google

I recently purchased my property through Isabelle Estates and I couldn’t be happier with the experience. The whole team was so lovely from start to finish. From the initial viewing right through to the handover of the keys, they were supportive, professional, and incredibly helpful at every stage of the process. A special thank you to Will, who was always just a phone call or email away. He answered every query promptly, kept me updated throughout, and made what could have been a stressful journey feel smooth and manageable. I’m truly grateful for all their hard work and would highly recommend them to anyone looking to buy or sell a property.

Oliwia · 8 June 2026

★★★★★ 5/5

Google

The team at Isabelle Estate Agents have helped me find a perfect home in Letchworth for rental. The whole process was very smooth and efficient and the team are so helpful (Will who organised the viewing and the paperwork for the tenancy, and has answered lots of questions from me, and also Louise and James who have assisted on the phone after I moved in). There was a slight delay in the tenancy starting as a repair needed to be done but Will kept me informed. I’ve been in the property for 2 months now and am confident that the team would be easy to contact and helpful if any issues arise in the future.

Helen · 8 April 2026

★★★★★ 5/5

Google

Excellent Letting Agent. Isabelle Estates has managed my property for two years. The service has been excellent, for both me and my tenant. Chris Eilers has been a pleasure to deal with. Chris communicates well and ensures that any issues are dealt with extremely quickly and efficiently. So, if you're a tenant looking for a property to rent, or a landlord who needs to let a property, then Isabelle Estates, James McCrudden and his team will look after you.

Chris · 28 August 2024

★★★★★ 5/5

Google

We have used Isabelle Estates for ten years. James and his team have been amazing throughout guiding us through the rental market and help me to sell a family home. Chris is our main point of contact. Chris is always available, so helpful, she has always resolved any problems before she has contacted us and sourced any items/repairs required. So efficient always ahead of the game and very respectful of our needs. We will miss her attention to detail.

Tricia · 28 August 2024

★★★★★ 5/5

Google

We have rented through Isabelle Estates for 2 years. We mainly dealt with Chris who is always lovely. After a few bad experiences with other letting agents I can safely say this has been the best Agents we have worked with. From sign the contract and giving us all the information to inspections on behalf of the landlord. They have been professional and helpful at every turn. I would highly recommend!

Rikki · 3 September 2024

★★★★★ 5/5

Google

I spoke to Will over the phone regarding selling my property, he was very helpful I would definitely look into going with this agent!

Luxe · 20 September 2026

★★★★★ 5/5

Google

I would like to thank James, Susan and Chris for being so helpful from the start. You have been so supportive with everything. I would like to thank Chris for the visit the other day and the advice she has given me aswell. I would highly recommend Isabelles Estates to anyone. They are professional and provide excellent service! I can’t thank you enough!

Leo · 28 August 2024

★★★★★ 5/5

Google

Isabelle Estates have helped me purchase and rent out properties over the last 10 years. James and his team have done and continue to do an excellent job. A special shout out to Chris who has been highly efficient solving the normal day to day issues with the properties. I highly recommend Isabelle Estates for anyone interested in purchasing or renting properties.

Andy · 3 September 2024

★★★★★ 5/5

Google

We have let our house through Isabella's for many years. We have always had excellent service from them and are happy to recommend them to others. They have proved especially helpful to us during the past 6 years after we moved abroad, during which time we have been totally dependent on their very reliable letting management services. A huge thank you to you James and your team ! Vincent and Robyn Anne Oram

Vincent · 8 September 2025

★★★★★ 5/5

Google

We've been renting with Isabelle Estates for about 2 years, and it was a pleasure working with them. I would highly recommend. Special thanks to Chris and the whole team for always being there for us and going beyond what is expected of them to make our tenancy enjoyable and stress free! Levente & Krisztina

Levente · 17 May 2024

★★★★★ 5/5

Google

I found Isabelle Estate really easy and responsive to deal with. My interaction was as buyer, they acted for the seller and it was a really positive experience. I'd recommend them to anyone. In particular Will Burley was great, really open and gave me plenty of updates, plus flagged problems early.

Andrew · 31 August 2025

★★★★★ 5/5

Google

Great experience with Isabelle Estates. Professional and warm service, excellent communication and updates, very knowledgeable and helped us with any questions we had. My husband and I rented a property and Louise Parkin was so helpful, offering a great service from the initial viewing to completion.

Jo · 8 September 2025

★★★★★ 5/5

Google

Isabelle have always been a pleasure to deal with - very courteous, swiftly acting and professional especially Chris Eilers who has been my main point of contact. As a renter, it’s very nice to feel that a lettings agency has your back!

Neon · 17 May 2024

★★★★★ 5/5

Google

We found our current rental property through Isabelle Estates. Louise was a pleasure to work with from her showing us our new home through to signing the paperwork. Kept us informed throughout the process and responded to our queries promptly. Would recommend.

Maria · 17 May 2024

★★★★★ 5/5

Google

Made the whole property/ moving process very easy, simple and quick. Each stage was very quick and simple and I went from looking to moving out within a couple of weeks, which I was very appreciative of. Louise dealt with me who was very efficient and took me through each stage professionally and smoothly (thank you Louise!).

Terry · 17 May 2023

★★★★★ 5/5

Google

I have used Isabelle estates for over 10 years in managing a property which I own in Baldock, Hertfordshire. I have been extremely satisfied with the excellent service they provide. They search for tenants when required and discuss potential tenants with me. They undertake regular inspections of the property, provide written reports of the inspections and will, if required, arrange for repairs and replacement items to be carried out. They do this at what Inconsider to be a reasonable cost

Richard · 3 September 2024

★★★★★ 5/5

Google

last year I made the switch to Isabelle Estates in Letchworth after a less-than-satisfactory experience with another letting agent. The decision to choose Isabelle Estates has proven to be the best move I could have made. From the moment I connected with Isabelle Estates, the level of professionalism and dedication displayed by their team has been outstanding. The transition from my previous agent was handled seamlessly, with Isabelle Estates going above and beyond to ensure a smooth process. They took the time to understand my needs and preferences, making the entire experience personalized and stress-free. If you're in Letchworth and looking for a reliable, professional, and client-focused estate agent, I wholeheartedly recommend Isabelle Estates. Maarten

Maarten · 28 August 2024

★★★★★ 5/5

Google

Isabelle’s estates have managed our properties for a number of years but it is only recently I have been liaising with them, I now understand why my husband would recommend this estate agents to everyone! They have provided me with invaluable support and advise and I trust them 100% with our properties. It is an understatement to say Chris, James and their whole team have gone above and beyond what I would expect, professionally and personally especially during a difficult time.

M · 28 August 2024

★★★★★ 5/5

Google

Isabelle estates helped us rent a flat in Letchworth in 2019, when me and my husband first moved in together! We had to move to another rental property couple of years ago and we had a smooth moving with the support of Isabelle estates. Chris, Louise and James have been super helpful and accomodating during our tenancy term of over 4 years. I highly recommend checking them out if you're looking to rent in Letchworth and surrounding areas.

Shobhita · 28 August 2024

★★★★★ 1/5

Google

We rented from Isabelle Estate Agents for 2.5 years, and we feel compelled to share our experience to warn future tenants. Our time in the property was marred by an incredibly difficult landlord and an estate agent with very little care for the tenant’s rights or safety, leaving us feeling unsupported and vulnerable. Whilst renting a property via Isabelle Estates, our rent was always paid on time, we maintained and fixed various faults with the property, regularly cleaned and maintained the gardens (all invoiced and receipted) and had absolutely no issues/warnings raised with us when regular inspections were conducted. Firstly, there were several alarming incidents where workers showed up at our property unannounced to address maintenance issues the landlord had arranged without our consent. On one occasion, I was petrified to come home to find four workers in my garden without any prior notice. Despite my calls to the agency requesting they inform us in advance, this continued to happen. It was a blatant disregard for our safety and privacy. After raising our concerns with the Property Ombudsman due to the agency's misconduct, they were fined due to lack of response after concerns were raised. A small but reassuring acknowledgment for their poor practice. We also dealt with a broken conservatory door that was left unable to be closed during the winter months. The landlord refused to take action for the issue after the door had been inspected and costs realised. He then claimed it was our fault, despite clear evidence and numerous warnings from us that the door was fragile & getting worse prior to breaking completely. In the process of trying to get the door fixed via the estate agent, James, the agency manager continuously ignored our cries for support, only responding to tell us the landlord’s stance remained the same and they were in support of him. We ultimately had to involve the council just to get the door fixed, and throughout this ordeal, the estate agents were more interested in sending us coercive emails to intimidate us into backing down, in support of the landlord. Even after the door was due to be repaired thanks to action from the council, James told us the landlord had planned to deduct the repair costs from our deposit which caused a lot of distress. We have now bought our own property so have moved out of the rented property from Isabelle Estates. We were present for the check-out process conducted with James and told the property was well kept with only the windows to be cleaned professionally (our window cleaner cancelled last minute) and some paint to be removed for the second bedroom. After the check-out process, we didn’t get communications about when and how we would receive deposit so we chased, twice before response. James sent us the communication between himself and the landlord whereby the landlord used aggressive language to accuse us of poor maintenance of the property, something we heavily dispute. In this email, the landlord also noted he’d taken photos of us whilst in the property. James said the landlord was ‘very cross’ but did not show support to us, despite acknowledging at the check-out process that these property had been well maintained. We’ve now filed a report with the police due to the landlord’s harassment. This entire experience has been incredibly stressful, and I want to make sure other potential tenants are aware of the risks involved with renting through Isabelle Estate Agents. They do not prioritise tenant welfare which can leave you in very vulnerable positions. The council were incredibly supportive so do lean on them when you come into trouble with the landlord and estate agents for repairs that make your home unsafe. Don’t be afraid to report Isabelle to the Property Ombudsman too - it’s a lengthy process but worth the action.

Louise · 8 September 2025

★★★★★ 5/5

Google

We highly recommend Isabelle Estates. We moved to New York in 2006 and Isabelle Estates have been managing our property. Both Chris Eilers and James McCrudden have always been efficient, prompt and professional at all times. In our entire time of dealing with them and we continue to work with them they have never let us down. We are so happy to have them in our lives and they make our lives easier by handling the property.

Jaz · 3 September 2024

★★★★★ 5/5

Google

Just rented my first house with Isabelle estates, everything was such a smooth process, they took care of everything and I got my keys! Very friendly staff and massive thank you to Louise

Leasy · 17 May 2024

★★★★★ 5/5

Google

We have been using Isabelle Estates to manage our home for a number of years now. They have been nothing but professional throughout. They provide unbiased advise and recommendations and handle problematic tenants with compassion and professionalism. Highly rated by us. Not your standard affair as is the case with many estate agents, they actually care about the tenants and the landlord and have always, in our opinion, acted with integrity that this sector so often lacks.

Darren · 8 September 2025

★★★★★ 5/5

Google

Ive been renting my home for 2 years with Isabelle Estates, just about to sign on my 3rd year and I cannot fault them. Kudos to Chris Eilers, who has been looking after my house and has been a fantastic agent throughout the years, any issues I've ever had they were attended to straight away, along with always being flexible if any inspections needed re-booking! Thank you so much, you will be missed <3

Dcanny716 · 3 September 2024