Druce Estate and Letting Agents Ltd Leiston reviews

★★★★★ 5/5

Google

Several years ago I bought a property through Druce Estate Agents, I dealt with Linda, who was professional, welcoming and the process was as stress free as buying a property ever can be! I have since used Druce to manage the same property through their letting service. As this is an ongoing process I have had a great deal of communication with Oliver, Jessica and Dee. Everyone at the office is not only knowledgeable but extremely warm and easy to deal with. They have handled negotiations and tenancies on my before, again as efficiently as alway. They have also gone over above expectations for myself as an owner and also for the tenants. Even doing the little things that are certainly not in any contract. I would have no hesitation in recommending them for sales or rentals, especially as the peace of mind, for someone not local enough to deal with day to day issues, is invaluable.

Beverley · 16 December 2025

★★★★★ 5/5

Google

Having dealt with numerous different estate agents in the past few weeks, I would like to say Druce has been by far the most helpful, polite, honest and assisting in my quest to find a new rental property. Every email query I had was answered promptly and every call was answered with the best customer service and advice and I would like to thank Oliver and Jessica in particular for providing an outstanding service

Lana · 14 June 2022

★★★★★ 1/5

Google

Strongly advise any prospective landlords or tenants to stay well away from this two-bit lettings agent in Leiston. For landlords - although it benefitted me as a tenant, the rental was priced substantially below market value throughout the duration of my tenancy (and after), suggesting a deep lack of understanding of the market and poor advice to the owner. They did not provide me with an EICR at the start of my tenancy (I had to chase them for it and finally received it months later), failing to meet basic legal requirements and putting the owner at legal risk. Druce inspected the property less than once a year, and when he did it was for no more than a couple of minutes. I reported numerous issues with the property which they did nothing about; perhaps most significantly, I reported damp c2 years ago which escalated into a serious problem by the end of my tenancy due to their inaction and negligence. For tenants - Druce and his staff are rude, conceited, and condescending. Unless they wanted something from me, I was treated with disdain or hostility. They tried on multiple occasions to pass costs for their mistakes onto me. And after this, I wasn’t at all surprised when they endeavoured to take a large, unjustifiable deduction from my damage deposit - the only surprise was just how much they brazenly tried to take! Fortunately, they are just about as inept and stupid as they are vindictive, and so none of their shameless efforts to extort me worked. But I’m sure I am not the first, and won’t be the last person they try this with, and I fear others may get different outcomes.

Anonymous · 5 November 2025

★★★★★ 5/5

Google

I recently purchased the house though Linda Druce agency. Top quality experience from start to finish! Linda was always available, responsive and went extra mile to ensure the deal is completed before Christmas. She already showed few houses to my friends who are also interested to purchase a property in Leiston. Thank you Linda!

Kate · 11 February 2025

★★★★★ 5/5

Google

We have just exchanged on the sale of our property through Druce Estate Agents. Oliver, we can’t thank you and your team enough for everything you have done to make this journey stress free for us. Your professionalism, patience, advice and expertise have been amazing throughout. Special thanks to Jan too, for her regular updates, advice and chasing to help make this happen. We highly recommend your services.

Michel · 14 June 2021

★★★★★ 4/5

Google

Rented with Druce for just over a year and they were fantastic, we mainly spoke to Oliver who was always kind and polite nothing was too much to ask and we always heard back quickly.

Alice · 16 April 2025

★★★★★ 1/5

Google

Absolutely awful experience. I asked if a property/landlord accepted pets, and instead of simply checking, the agent forced me to fill out a long, detailed application form. I specifically requested they confirm with the landlord first to avoid wasting my time, but they ignored this and made me complete the form anyway, only to then turn around and say the landlord doesn’t accept pets. This was completely unnecessary and a massive waste of time. As someone facing homelessness, I already have to fill out countless forms, and this could have been avoided with a simple question. Instead, they chose to disregard my request, showing zero respect for applicants’ time or circumstances. Incredibly frustrating and unprofessional.

Dev · 14 March 2025

★★★★★ 5/5

Google

5 Stars, Exceptionally Personal, Local & Supportive I can’t recommend Druce highly enough. They bring an incredibly warm, down‑to‑earth approach. Their support and guidance have been outstanding. Oliver took us through every step, and their team are always just a friendly call away. They truly listen and understand your needs. What stood out most was their tailored service they match tenants and landlords with considered care. Professional, proactive, and genuinely caring.

Victoria · 16 June 2025

★★★★★ 1/5

Google

Just be careful. I read good things about the Brook Green sales team. However if you are considering using their Ladbroke Grove team to Manage your rental property I would suggest you think twice. They manage my property. They persuaded me to hire them to make my life easier. When this contract expires I will never again use them to manage my property. Due to their inept management and extremely slow response times……. On more than one occasion taking 5 weeks to respond. IMHO the Property Management team at Ladbroke Grove are incompetent. They are not customer centric and they are not property manager experts. Avoid.

Anthony · 14 June 2023

★★★★★ 5/5

Google

Can't speak highly enough about Linda, Jan and the rest of the Druce team, they have been great. Linda was very proactive at finding us a buyer and Jan did so much to keep both our sale and purchase on track, she would chase solicitors and other estate agents constantly and we always felt that any issues we ever took to them were never too much trouble. Highly recommend using Druce Estate Agents. Thanks so much once again.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 14 June 2021

★★★★★ 5/5

Google

We just wanted to thank you and your team for the support so far. A special shoutout to Dee who was very down to earth and approachable during our viewing, and made us feel a lot more comfortable especially since we were going through this process for the first time.

Charlotte · 16 April 2024

★★★★★ 5/5

Google

I have let a house through Druce agents. Everybody at Druce is very friendly, efficient, and knowledgeable. From my first visit to the office, to tenants moving in took less than a couple of months. Highly recommended.

Alan · 16 January 2026

★★★★★ 4/5

Google

I bought my house through Druce Estate Agents, Linda was always responsive, helpful & professional. A great local estate agent.

Judith · 31 January 2025

★★★★★ 4/5

Google

From start to finish they dealt with the sale of my property in a professional manner. Providing advice in what can be a minefield, especially when the solicitors start to get involved. A good team providing quality with experience. Thank you Linda & team.

Tony · 17 September 2023

★★★★★ 5/5

Google

At my time of moving in, I made a point of speaking to Oliver Druce regarding how impressed I was with the service I received... On Friday 2 October at 8am (out of hours) I called regarding an immediate let and by 1pm on Saturday 3rd I had moved in! It is seldom these days a company will fulfil the expectations of its customers. I am happy to act as a reference for Druce Estate & Lettings Agents to confirm their professionalism and swift attention to detail. Dave Kitt

David · 14 June 2021

★★★★★ 5/5

Google

We have rented a lovely apartment from Druce since July 2023. The staff at Druce are warm, friendly and reliable. We have had a couple of very minor household matters in the flat which Druce rectified immediately with no fuss or quibble. They use a lovely maintenance man who is prompt, reliable and professional. When we applied to renew our lease this week, they responded instantly. They did not increase the rent one penny and were absolutely brilliant. This is the first and only time I have ever wanted to recommend an estate agent.

Gina · 27 January 2024

★★★★★ 5/5

Google

We have rented a lovely apartment from Druce since July 2023. The staff at Druce are warm, friendly and reliable. We have had a couple of very minor household matters in the flat which Druce rectified immediately with no fuss or quibble. They use a lovely maintenance man who is prompt, reliable and professional. When we applied to renew our lease this week, they responded instantly. They did not increase the rent one penny and were absolutely brilliant. This is the first and only time I have ever wanted to recommend an estate agent.

Gina · 15 January 2024

★★★★★ 5/5

Google

Jessica, Dee and Oliver at Druce have been extremely helpful with helping my father move to Leiston. They are very professional, helpful and go the extra mile with giving the personal touch. Greeting you with a smile is a massive bonus 😀 We would highly recommend and thank you 😊

Sue · 18 April 2025

★★★★★ 5/5

Google

I would whole heartedly and completely recommend Druce Estate & Letting Agents Ltd (Leiston) - from the first enquiry I made into renting a property through to completion they could not enough to ensure customer satisfaction. The process …

Trevor · 16 April 2024

★★★★★ 5/5

Google

I was recommended to use Druce estate agents from a friend, upon phoning in the morning, Linda came to visit me the same day, talking through all my options. The efficiency of all the team was fantastic, returning every call and every …

Tina · 16 April 2025

★★★★★ 5/5

Google

I would fully recommend the property management services provided by Druce. They have a rich understanding of the rental market in and around Leiston. In eight years of providing a full property management service, they have been extremely …

Julian · 16 April 2025

★★★★★ 1/5

Google

Unfortunately didn't get on very well at all . And won't be using them again sad really as tried to buy 3 propertys total using different people only to be told the same thing each time to tyr and up offer .

Neil · 14 June 2023

★★★★★ 5/5

Google

Professional and efficient office staff, friendly and flexible and a pleasure to deal with

Stephen · 13 October 2025

★★★★★ 5/5

Google

The Druce team have been amazing and so supportive during what has been a very difficult and trying time for me - really can’t thank them or recommend them enough!

Jaclyn · 16 April 2025