Trusted Agent profile · Leighton Buzzard
Verified
★★★★★
582 reviews across 2 platforms
27-29 Hockliffe Street, Leighton Buzzard, LU7 1EZ
M & M Properties's office in Leighton Buzzard, at 27-29 Hockliffe Street, is rated 4.6 out of 5 across 582 reviews on two platforms, including 579 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for M & M Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leighton Buzzard office, from every platform, shown as written. First names only.
5/5
GoogleFrom initial contact with Tom and the team through to signing contracts everything was clearly explained. Prompt responses very professional. From previous experiences with other companies this has been a breath of fresh air.
Hello Adrian, thank you for your excellent review. We are so happy your experience has been a good one and hope you enjoy your new home! Thanks, M&M LB.
5/5
GoogleMichael was extremely helpful throughout the purchase of our first home. He was so friendly & nothing was too much for him! Would definitely recommend M&M properties & they would be the agent we chose to use in the future :)
Dear Matthew, thank you for your kind feedback, we are really pleased your experience has been positive and we hope to speak again in the future! M&M.
5/5
GoogleWell what can I say Tom Mccormick is truly amazing person to know. He helped us from start to finish bearing in mind we had a difficult situation with our referencing. He has truly been our saviour & does more for his tenants/Landlord than …
Hello Denise, thanks for your feedback. We hope your new home is meeting all your needs.
5/5
GoogleDaniel was friendly and super helpful throughout the entire renting experience from the initial viewing to signing contracts. Can't recommend M&M enough.
Hello Jack, thank you very much for your excellent feedback of our lettings team and Daniel in particular. Enjoy your new home! M&M LB.
1/5
GoogleI have been searching for a rental property and have had 2 unpleasant experiences with M & M properties, in particular an agent named Dan. The first time I contacted Dan to arrange a viewing, I had been assured the property was a top floor flat. Me and my partner both took the day off work losing a dual income of around £300. We didn't mind as we were certain we were going to apply for the property and just wanted to give it the once over before. Upon entering the building we quickly realised the property was not on the top floor. The manager from the office did phone to apologise and said Dan would be calling in the week to also apologise. Speaking with Dan I received an incredibly insincere apology with no regard to the time and money lost due to this error. He did however mention they had some new builds due for completion and we would be contacted to view them before they went online. To his credit, Dan did call to let us know but also disclosed these properties were way over the budget we had previously disclosed. Although disappointed with the agency, we are very tied to the area and decided to try again and arranged a viewing of another property with Dan. 2 hours before we were due at the viewing, it had been cancelled. More time off work and money lost. The property in question was updated as 'let agreed' over the weekend, I didn't think anything of it as I was certain someone would have contacted to let us know if the viewing was no longer going ahead. Incredibly disheartening experiences.
Dear Jordan, I’m sorry to see that you have felt the need to leave a negative review like this, it is a real challenge for us in an undersupplied rental market to avoid these situations, but I agree with you, we could of done better here. It was myself you spoke to after there was some confusion on which floor the flat was on. This was an error on our software system which was miscommunicated by Daniel and this I explained to you at the time when I called to discuss this and apologise. Our team member, Daniel Chandler, who you had initially dealt with called you on his return to apologise for this error also. We felt this was the right thing to do. I hope you can recognise this act of good faith. Daniel does feel that he was sincere in his conversation with you, but I appreciate you may have still be frustrated at the time. Please accept our apologies again. In regard to the viewing you had booked for Tuesday this week, Daniel did in fact call you on the Saturday before but had to leave a voicemail. This message was to cancel the appointment as there were several others to cancel also. As Daniel hadn’t heard back, he then called again on the Tuesday morning but had to leave a further voicemail and sent a text message. We really did try to warn you on more than one occasion as we knew you would be disappointed about this. We are sorry we could not help you and on two occasions we had to let you down. If you are still searching for a property in Leighton Buzzard, I would be delighted to deal directly with you for your property search. We have so many good properties constantly coming up and I would be more than happy, given what’s gone before, to deal with your search personally. Please do contact me if you are still searching on 01525 371997. Kind Regards Christopher Hollins Lettings Manager 01525371997 or chris.hollins@mandmproperties.co.uk
2/5
GooglePleasant to deal with when renting a property but ending a tenancy and moving out is completely different. After their inspection they noted damages that were already present in the inventory and claimed they occurred during my tenancy, i had to argue my point several times as they were disregarding clear evidence. They took appropriate deductions from my deposit after this but the inventory should have been properly checked before accusing me of damage and potentially making more deductions than necessary. Rude and passive aggressive via email and then started to ignore my emails altogether, not something i expect from their senior staff especially (Thomas)
Dear Karim, Thanks for your feedback on your checkout process with M&M Properties. We are disappointed that you feel the way you do and have addressed your comments below. The checkout process is carried out in line with the inventory schedule of condition you agreed to when moving into the property, albeit you didn’t sign and return this as requested but you did agree via email that you were happy with the condition of the property and the contents of the inventory schedule of condition. The areas in question from your checkout related to domestic cleaning, broken bath panel and cracked tile on the bathroom floor. The cleaning you agreed to be actioned as per the photographic evidence showing the property to be unclean in areas. The bath panel was listed on your move in as loose but free from cracks. Upon checkout it was evident that the bath panel was cracked, this has happened during your tenancy and is why we have to ask how it occurred. The bathroom tile cracked in question was located partially under the bath panel and could have been missed on check in by both yourself and M&M, as neither have highlighted this point. Once further investigation into this point was performed it was identified that the tile was already cracked and was eradicated from the discussion. Your landlord decided to take on the cost of the broken bath panel as it was loosely fitted on move in. This doesn’t mean that you were wrongly accused of cracking it as the inventory on move in states it wasn’t cracked, but it was cracked at the end of your tenancy. I had to ask the question of how this came to be and this is the standard procedure when areas of damage are identified. The landlord decided as a gesture of goodwill to cover this cost and have a new bath panel fitted. This negated your liability and this was agreed to not be charged against your deposit. Your checkout was completed fairly and in line with the processes we have always carried out. I am again sorry for the way in which you felt the emails came across, but this wasn’t the intention. You’ll see from the many five star reviews about myself and the company as a whole on this platform are a reflection of our service to our clients and tenants. Should you wish to discuss this please do email me or call me to discuss. Kind regards, Thomas McCormick Property Manager 01525 371997 thomas.mccormick@mandmproperties.co.uk
5/5
GoogleThomas was fabulous from the get go! He was completely accommodating with our circumstances eg references having to come in late because of staff holidays. He’s also VERY quick to respond to emails which is reassuring for first time renters!
Hello Paige, thank you for your wonderful feedback relating our lettings service. We really hope your move goes well and you enjoy your new home. Thanks, M&M LB.
5/5
GoogleI rented two different properties through M & M Properties in Leighton Buzzard over the two years I lived there. They were a fantastic team to work with. They were helpful and responsive agents. They did a great job providing all the information you need and expect as a tenant. I felt like I was in good hands.
Hello Benjamin, thank you for your excellent feedback, it really is appreciated! We are glad your experience as a tenant met all your needs and we wish you all the best for the future! M&M LB.
5/5
GoogleGreat service sold with in a week kept in touch at all times during the process Friendly staff great to work with
Hi, Neil. Thank you so much for leaving us a stellar review!
5/5
GoogleKeanu was super helpful from the start of the application process through to me collecting the keys. Very lovely and professional and it never felt like he was trying to pressure me into anything. Great service from M&M so far.PositiveProfessionalism
Hello Abi, thank you for your kind words. We are pleased you found the service to be good. All the best in your new home! M&M LB.
5/5
GoogleTom McCormick is an agent who truly goes above and beyond - I have never received such good service before. The property I currently live in is amazing. I've faced some problems at first, as it's a recent conversion, but Tom was very …
Thank you for your kind feedback, we are pleased your experience with M&M Properties has been positive. We wish you well for your tenancy and in your new home.
5/5
GoogleWe were first time buyers, M&M properties helped us find our perfect house. A big shout out to Michael, we received excellent customer service from him. He helped guide us through the confusing path of purchasing a house, making it simple and stress free. Definitely would recommend.
Hello Oliver, thank you for your positive feedback and we wish you well in your new home. Should you need us again in the future please do get in touch.
5/5
GoogleSo it all started with us taking a liking to a house we had seen on Rightmove. Within a couple of days of us showing our interest with the estate agent, we was viewing the house with Daniel, who made this whole experience so so easy! He was …
Hello Steph, wow what a fantastic review! Thank you. It is really pleasing to see that our teams hard work is noticed and clearly pays off given the feedback you have given. Really appreciated! M&M LB.
5/5
GoogleRecently used Possible to sell my house in Perth. Amazing advice and service from everyone in the team
Hi, Mark. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleGary from possible was fantastic and his staff are lovely. They kept us informed and sold our house within 4 days. Highly recommend possible.
Hi, Debbie. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleWe’ll organise estate agents, communication was good and we had a speedy sale.
5/5
GoogleI am highly impressed with the service received from M&M Properties, Leighton Buzzard. Even with a few hiccups on our part, Thomas had been very supportive giving us great clarity on everything from the moment of viewing the house to completing paperwork. I found him extremely professional and very prompt in responding to our queries. I can't fault the service I had, and will be recommending Thomas and the team to anyone else looking to move into the area. Thank you again for all the help and support we've received!
1/5
GoogleWe moved out of a rental earlier this year, They told us the bath is supposed to have a loose panel and never fixed it (it …
Dear Sandra K, Thank you for your review, of which all feedback is acknowledged and … More
1/5
GoogleAs a previous tenant, would certainly not recommend.
Dear Kasia, having checked our systems we can not find your name under our system as a tenant at any properties. If you wish to discuss your review please call us on 01525371997 or email lettings@mandmproperties.co.uk.
5/5
GoogleReally friendly and super helpful! Daniel has been great at helping me get set up in my new place - would highly recommend
Hello Charles, thank you for your fantastic review. We are so pleased that your move went well assisted by Daniel. Many thanks, M&M LB.
5/5
GoogleAmazing help by Dan & the team at M&M. They were kind and helpful, and went above and beyond to help us through the rental process. They even took all the meter readings and contacted all the utilities companies for us to give us one job left to do. Amazing estate agents thanks for everything .
Hello Charlotte, thanks for your feedback. It is really great to hear of your experience with our team, we wish you all the best in your new home. M&M LB.
5/5
GoogleI don't think I can fault them really. Chris has been very helpful and responsive throughout (emailing us out of hours, keeping us informed on the letting acceptance process at the end of each day, etc...). The handover process of the …
Hello Thom, thank you for your kind feedback, we are pleased your experience with M&M Properties has been positive and we wish you all the best in your new home!
5/5
GoogleI found my new home through M and M Properties, and with the help of Mr. THOMAS McCormack in particular. He was always friendly, courteous and helpful. Thank you so much.
Hello Rosemary, thanks for your brilliant comments relating Tom in our lettings team. We wish you all the best in your new home. M&M LB.
5/5
GoogleThe whole team at M&M properties are absolutely fantastic, couldn’t recommend them enough and I will be definitely using them in any future sales.
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Yes. In The Trusted Agent 2026 awards: M & M Properties, Leighton Buzzard won Gold.
Send M & M Properties Leighton Buzzard a message.
