Trusted Agent profile · Leicester
★★★★★
2,013 reviews across 2 platforms
22-24 Halford Street, Leicester, LE1 1JB, LE1 1JB
Connells's office in Leicester, at 22-24 Halford Street, is rated 2.3 out of 5 across 2,013 reviews on two platforms, including 320 Google reviews rated 4.2.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
1/5
TrustpilotWould have given 0 stars
Would have given 0 stars, but Connells are just unprofessional, do not know what they are doing, i have sold my house in February and yet still not received payments and anything, they keep taking us round in circles, telling us a date then totally going past this and making it longer and longer, wish I never used this company as total numptys, never again
4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
2/5
TrustpilotNo Enthusiasm
My son is looking for his first home to buy. He called Connell repeatedly about a flat he was interested in and they didn’t make much effort to call him back or set anything up. In the end I had to call and arrange a viewing.Son and his dad went on the viewing. The agent was very halfhearted and didn’t show any enthusiasm about the property. Very underwhelmed.
5/5
GoogleGreat team work, we have moved 13 times and this agency was a pleasure to work with. The most professional, friendly and determined of the agents we have used. Communication was great, giving us confidence that they would get the job done, and they did ! Thankyou for your hard work and the happy conversations. Best wishes too you all.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotI worked for this company they promised…
I worked for this company they promised me the earth in terms of support and marketing, when i got there I had two 17yr old kids with 0 experience and was left completely unsupported - they then sued me when I left for money back (Joke)DO NOT WORK FOR THEM MOST AWFUL COMPANY I HAVE EVER STEPPED FOOT INTO
1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
5/5
GoogleHi it was very good service from day 1 regularly feedback on viewing after selling the house they were top off everything. Couldn't do it without them very helpful team work any issues they would sort things out for you. I recommend any one what they say is what they will do. Thank you very much for helping us to sell and buy our new home. 👍
1/5
TrustpilotWent to them to rent a house,booked a …
Went to them to rent a house,booked a viewing. Got a call on viewing day that they had to rebook, i took another day off work for the viewing just to get another call saying that the landlord doesn't accept us because i get in work beneffits...this was meant to be disscussed after viewing not before and in my opinion Michelle has this house put asside for some of her friends. Totally unprofessional
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
5/5
GoogleFrom Purchase upto completion i have been highly impressed with Connells Leicester. A special thanks to Remi and Erin for their efforts throughout.
1/5
TrustpilotCon - nells
Put in a offer with connells estate agents and basically forcing our hand to use there in house mortgage adviser or else they wouldn’t put forward our offer, we had all or correct documents and a mortgaging principle. Which I later found out was illegal! They basically told me I’m not interested in the house due to not using their in house mortgage adviser.
5/5
GoogleKeiley , Erin & Hannah are extremely efficient and professional. They are so quick to respond and sort out everything you need. I really appreciate there hard work and dedication as a team and how fast things are done. The reason we chose connells was because of there personality, so understanding, they are so helpful and have never had a problem using Connells. Would highly recommend.
5/5
GoogleJoe was really helpful toady
1/5
TrustpilotWould not book a viewing for a flat…
Would not book a viewing for a flat without first making me come to their office to push their own morgage advisor who comes with a £599 price tag. They said that this was due to them recieving too many "time-wasters".
1/5
TrustpilotStill awaiting refund
Was informed i would receive a refund of my holding fee from the plymouth branch for a property that was taken off the market. Have still not received this a MONTH later and am stuck in a loop of the branch blaming the accounts department and vice versa. Also have been informed that i am only due a partial refund even though i never received any services from them. Do not trust.
1/5
TrustpilotThe worst Agency to deal with was…
The worst Agency to deal with was running late to meeting that was arranged only 20mins prior to me leaving and this is at peak traffic, the guy was so rude because I was going to be late, would not let me speak kept talking to me how bad I am. Worst Agency ever will never sell or buy through them ever
5/5
GoogleI am very impressed by the service provided by the lettings team George Cosgrove, Nicole Jacques and Tracy. I was very impressed with the service and professionalism they had shown during the whole process of finding us tenants. It’s very rare these days to find the continuation of service they provided, which I really appreciated and made the task easy.
1/5
TrustpilotWorst Agent Ever
Awful communicationBooked viewing in person but then 8 minutes before the confirmed time another email arrived to say that this would be a Desk Top Valuation - meaning agent would not even attend the property to view. What a waste of time!!!
1/5
TrustpilotGot to be the worst surveyors
Got to be the worst surveyors I’ve ever dealt with. When I apply for a mortgage this embarrassment are always the ones who ruin the process. They don’t value the flat, they value the street with their eyes closed. Anyone could do their job. Hopeless. They’ve obviously got a cheap contract with these mortgages companies, to save mortgage companies from paying the full loan to value.
1/5
TrustpilotAwful
Never rent using Connells as a letting agent. They are completly clueless in their Dorchester office, have don't even realise have their contract is either out of date practice or not even law. Avoid.
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
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