Connells Leicester reviews

★★★★★ 1/5

Trustpilot

If you are serious about selling your…

If you are serious about selling your house, do not put it on with Connells. They will tie you into a 6 month contract and charge you for photographs. They will suggest an open house day usually a Saturday but unless you contact them on the Friday they will not let you know that they have not arranged as single person to view. On giving them a key for viewings to take place on two occasions they forgot to lock the back door. I have bought and sold many properties in my life and as yet for incompetence Connells beat them all, my last call from them just as the contract was about to expire; they ask if I still wanted people to view my house, really!

G · 16 July 2018

★★★★★ 1/5

Trustpilot

Extortionate fees and sleazy sales…

Extortionate fees and sleazy sales tactics, you only learn the true fees once you put down your deposit. They will extort you and drive up the price if you want to change anything.I say this to spare anyone who is looking at property or to sell/let, CHOOSE ANY OTHER ESTATE AGENT BUT CONNELLS!I wish there was a 0 stars for Connells, seems it doesn't matter which branch you go to. I called another Estate Agent and told them I'm currently in a flat with Connells and he laughed, then apologised and told me he sympathised. I think that says it all about their reputation.Same flat 3 floors above us in same condition is up for rent at £75/m cheaper and Connells are trying to push us for a higher rate.

Mr · 11 July 2018

★★★★★ 1/5

Trustpilot

Very bad

I was told that the report on the property I am buying would take a maximum of 7 days but after 7 days I had received nothing.When they called me to make an appointment (without identifying themselves) for the survey on my property, they demanded I give them security information because of GDPR. What they forgot to mention is that the only reason they have a problem is that they record the calls; if they didn't GDPR would not apply. I refused to give them information since they were an unidentified caller and in any event they just needed to make an appointment so no information would be disclosed. Eventually they made an appointment through the estate agents and there was not a single mention of GDPR.

John · 21 June 2018

★★★★★ 5/5

Trustpilot

I have just had the best experience…

I have just had the best experience using the Winchester branch of Connell. From the valuation to exchange of contracts took a short three months.I was kept informed of every viewing and feedback, and they negotiated to achieve the best price to the best buyer. Throughout the sales process I was kept updated by email, telephone and via the app.The solicitor they recommended and the auction team were equally impressive.Thank you very much!

Pam · 19 March 2021

★★★★★ 1/5

Trustpilot

Connells- poor service

I seriously have no words for how incompetent Connells is. We used them to act as our managing agent and all I can say is that we ended up not only having to manage the tenant ourselves but also the Connells team. Their staff turnover, data protection, communication with both the landlord and tenant and general management agent style leaves little to be desired. I have absolutely no idea how they continue to operate given our experience with them. I would never recommend them to anyone and quite frankly, would not wish their services upon my worst enemy. Unless you have money to burn, do not waste it on Connells as it will be the biggest waste of money, time or effort.

NS · 20 June 2018

★★★★★ 1/5

Trustpilot

The worst estate agent around

The shoddiest estate agent around. We had two lots potential purchasers come to our house directly because the estate agent would “not allow” them to come round . They are not interested in buyers that already have their own mortgage advisor or even cash buyers it seems.They are so greedy that if they are not getting the vendors estate agents fees, the buyers mortgage arrangement fees and even the solicitor referral fee that they get for using their “preferred” Solicitor they will not assist with the transaction. They inflate the valuation to try and get you to market the property with them. If you are a buyer and are unfortunate to have your new mortgage lender instruct them to carry out your survey, unfortunately they cannot be trusted either .

ABC · 14 June 2018

★★★★★ 1/5

Trustpilot

Awful.

Awful.We had the worst ever dealing with Bittern Branch.Lucy the lady in charge was rude to say the least as well as unprofessional and incompetent at her job.They tried to sell us a house with Legal issues surrounding it, and did not help or refer to this matter hence the sale fell through. They latter advertised the property with sold again, and yes you guessed it, it fell through again.No staff ever around to take your calls either.A friend also used them and swore by how bad they where and named also Lucy.Close the branch down.DO NOT SELL OR BUY OR RENT WITH THESE PEOPLE

Liz · 13 June 2018

★★★★★ 3/5

Trustpilot

Bad manager, don't care about the people

Me and my partner were suppose to have the flat in the begging of the month but they said that the house is not safe because of the boiler that needs to be fix. They said that it will that in maximum 2 days to work this out. Already pass by 2 weeks and after calls, going there and mails they don't give us at least updates about the situacion. They don't care about the customers and don't and don't care about the problems that we can have. For example I already delayed 3 deliverys and I am struggling to have everything settle to move in but no one does nothing to make that happens. Don't make business with them is not worth it the problems. The only person that saves the review is Macaulay that cares a lot and tries to help but because of is position he can't do more. If he was the manager I bet the problem was already solved.

António · 7 June 2018

★★★★★ 5/5

Google

Very helpful and efficient service.

Graham · 24 July 2024

★★★★★ 1/5

Trustpilot

Their service is shocking

Their service is shocking! We paid for the lifetime membership and the second they took the money, they started to avoid our calls and stopped responding to our emails. We've been chasing for information for 8 weeks and still not had a response or even an acknowledgement of our call/query. I would strongly recommend choosing anyone else.

NH · 25 April 2023

★★★★★ 1/5

Trustpilot

CONnells, it's all in the name!

The only time we received any service was prior to signing the lease agreement, after that was finished it seems things took a turn.Repairs took almost 2 months to even get looked at, changing the date that rental was due took another 2 months.Phone calls are never returned, emails ignored. Then they have the nerve to tell you they have been in communication with you the entire time.Now at the end of the tenancy they are withholding our deposit, this after an exit inspection which highlighted no issues. they now say the landlord wants to do an inspection himself, almost two weeks after us requesting our deposit back.Avoid these guys like the plague, never in my life have I had an estate mess me around and waste my time like this. Far better options out there!

Charl · 29 May 2018

★★★★★ 1/5

Trustpilot

I wouldn't even give them one star

I wouldn't even give them one star. I did not deal with this company direct but my friend was in the process of renting a house from them, they took all her money and then just before moving in told her she was unable to move in as the land lord had changed his mind. It then took her weeks to get her money back with constant phone calls to them. They had also promised to give her a fee back which later on completely denied. She had the calls on loudspeaker in front of us all and the way Preti the lettings manager spoke to her on the phone was down right disgraceful. It took contacting the head office for her to finally receive her money despite the situation not being her fault and the agreed fee was completely disregarded. They would not provide recordings of the calls and were the most unprofessional company I have heard of. It caused my friend a lot of upset and worry just to be shouted at and called a liar. PLEASE DO NOT EVER USE THIS COMPANY! INNOCENT PEOPLE ARE HAVING THEIR MONEY TAKEN DAILY.HOW THEY ARE STILL IN BUSINESS I DO NOT KNOW.

Aimee · 24 May 2018

★★★★★ 1/5

Trustpilot

I wish I could give minus stars

I wish I could give minus stars. In a nutshell, maintenance issues weren’t fixed including a blocking toilet from day one. Despite payment rent in full and on time every single month I received arrears letters every month.In the end they made me my life so miserable I became ill through stress. I had no choice but to move, incurring further cost. I am an good, honest and respectful tenant. This was just a very distressing experience.I am still awaiting my deposit and I left a month ago.I would never ever recommend or use this company again.

Rachel · 24 May 2018

★★★★★ 5/5

Google

I would like to recommend Mr. Ravi Sharma as an mortgage adviser.Very professional and helpful.

Dan · 10 January 2024

★★★★★ 1/5

Trustpilot

Having used connells through Burchell…

Having used connells through Burchell Edwards, Ilkeston. I was interviewed by the senior mortgage advisor (Rachel Cox) ...I was given a mortgage offer and on enquiry was assured the solicitor fees would average around £1000 “give or take a couple quid” without extra or hidden costs however, my solicitors bill came in at over £1800. When I asked why this was, I was informed it was due to the fact the property I was buying was a new build property being purchased through the help to buy scheme and they come with extra costs, further to this I asked why wasn’t I told this when I enquiried about the legal fees and the response I received was “ I didn’t know about it”.This left me feeling very frustrated as I had to raise extra unexpected funds due to the incompetence of a senior mortgage advisor not knowing about the product she was supposed to be an expert in selling. It would be like a car salesman knowing nothing about cars.Further frustration was experienced with the lack of communication with Burchell Edwards, conells and conveyancing direct. I’ve had to constantly chase them with emails or phonecalls to find out what was happening. Otherwise months would elapse without anything. When I did eventually get to speak to a human I was more often than not told “They're not available right now, I’ll get them to ring you back” to which these callbacks rarely materialised.When I have been lucky enough the receive correspondence from conveyancing direct at times the emails have been so poorly written it’s nonsensical and barely passable as belonging to the English language.Even the legal paperwork such as contracts and mortgage offers are inundated with spelling and grammatical errors, which considering they are supposed to be a legal binding document, astounds me.Due to delays with the builders and solicitors I have had to extend the mortgage offer which meant I incurred further charges, but I was informed this would be refunded to me. This has yet to materialise. Furthermore I was told that the retention deposit I paid to secure the plot I wanted would be deducted from my deposit towards the house, yet there is still no sign of this being true.So my advice to anyone considering connells or any of its affiliated companies such as conveyancing direct or Burchell Edwards, if you value your time and money AVOID AT ALL COST.

Karl · 12 May 2018

★★★★★ 1/5

Trustpilot

The Valuer tried all sorts of bribery…

The Valuer tried all sorts of bribery to get me to list my house for sale with them - even was offered me a job as a ‘home stager’ if I listed with them! But I had to sign a contract first!! Saw the mortgage advisor who quickly lost interest in me because I would not sell through the agent - and he did not bother to follow up my application. A big thumbs down from me . Avoid.

Joanne · 9 January 2019

★★★★★ 1/5

Trustpilot

do not go with Connells

I would have liked to say that they were great and that they sold my house but sadly that is not the case. I had my house with them for 4 months (Headingdon branch) and I hardly got any viewers through the door. The team is young and sadly (always in my opinion) they do not get back to you on time, they do not put their out of office when they are away so you never know why they wont respond, or they simply do not email you back for the first couple of days, even though sometimes what you need is urgent. They overpriced my house by £50,000, yes you read right, no wonder why the house never got sold. When I expressed my worries I then got “why did you not tell us that the price was too high”. How am I meant to know this, you are the agency that should be there to support me and guide me through this stressful time. On the very few viewings I did have I had noticed that the agent would either not lock the door behind him or simply not bother getting back to me for feedback unless I called in to check. Finally, they make you sign the contract, tell you what you want to hear of course and then once the property is online you notice that the floorplan is not even there, that you have to pay extra for it, just like the professional photos (which were awful and very bright). I would not recommend them, they only delayed everything for me by 4 months, something I cant get back and caused me and my family a lot of stress and problems. Stay away is what I would advise!

Sara · 11 April 2018

★★★★★ 1/5

Trustpilot

Nightmare year with Connells

Connells is the the worst company ive ever had to deal with, where do i start?I rented a flat through Connells (LEICESTER BRANCH) last year and my tenency ended this year, the warning signs were first there with how unprofessional the members of staff inside the Leicester branch areWhen i first moved in, the staff member who handed me my key told me i have a few days to notify them what is missing in the initial discription (luckily i realised the fridge wasnt there as soon as she left)Fast foward to one week, i am sleeping and my curtain rail drops ontop of my head, now this was not Connells fault that whoever built these properties may have rushed the job, but i used my portal to notify them, i did so twice before they sent somebody from the repair team to "fix" it, they did (so i assumed), my only issue was rather than knock the door he put his key in and just opened it! Two days later i was woken up once again via the curtain rail dropping on my head, at this point i was not happy and once again used the portal to complain the job hadnt been done properly, i placed the rail back and realised glue had been poorly used to attach it back on by the same man they use to repair the faults within the flats A few days later he returned and as i was away from home that day my partner was inside the flat, she had just finished in the shower and got into her towel when the door YET AGAIN got opened without waiting to see or ask if anybody is home and the man Connells use to repair the issues walked in on my partner in her towel which i am sure you can understand was very uncomfertable for her, i called Connells and this time i was not happy and complained that a door should not be opened without knocking, and should NOT be opened if you knock once and do not wait for a reply and just come in, both times i clearly ticked on the portal that nobody was to come inside my flat if i was not in, both times the repair man just used his keys to come in without respecting i do not want him to enter without knocking first and seeing i am in.Fast foward to a month later, my door lock falls of every single time i close the door, which meant if i was inside the apartment i had no way of locking the door which i did not feel completely safe with, i once again used my portal to bring up the issue to be fixed and made sure to state that my door needs to be knocked and if there is no answer to come in for nobody to come inside my home, once again the door was knocked whilst i was in my room getting changed and before i could even ask for a minute to get dressed the door was once again opened without a single reply from me to indicate somebody is inside, i rang Connells the same day and i got told this was unacceptable and they will talk to him, ever since that call every time i came across this same person working and "fixing" other peoples issues in the building he was very upset and rude in his conduct and would make sure you know he is not happy you put in a complaint.Fast foward to a few months later i have an important life changing appointment to go to, i get ready and realise that the floor infront of where my car is parked has a few tiles on it, the same person who repairs the flats is fixing something on the floor, i ask him very kindly if he can move one of the extra tiles he has ontop of the floor so mine, and everybody elses car in this particular carpark can get out as i have a very important appointment and we didnt previously get no warning that this work would be happening, he replied to me " well it seems you will have to miss your appointment " to which resulted in an argument and which also resulted in me missing my appointment, thank you!Fast foward a few months later, my door would still not lock, Connells for some reason was not sending anybody everytime i logged an issue in my portal, a month before handing in my notice they got a polite member of staff to check the home out, the woman noted that the walls near the door hadnt been painted properly and there was a few parts of the living room that needed touching up, did that ever get sorted? No.Once my tenency had ended i called up a certain somebody from the Liverpool branch, i would talk directly with this particular member of staff for most of the issues i was having, he told me Connells received my keys and that my deposit would be sent back to me within ten days after the flat is checked out, a few days later the flat got checked out and i unfairly got charged £120 for having dust on the floor and a few corners, a small mark on my fridge which would have gone via a tissue, but most frustrating i got charged a bigger sum for the same door and hallway the member of staff told me a few months back was not done correctly and needed touching up, and my bedroom which they said needed re painting, my big issue with this was i only had a bed and lamp inside my bedroom, i do not smoke, i did not have a tv, what possibly could i have done to require a re painting? Nothing. Connells are charging me for the poor paint job they did throughout the flat!I called up the same person from Liverpool and informed him of the robbery they are charging me with, and that they are basicly stealing a sum of my deposit money, i finished the call with Connells can keep the £120 i do not want to challange nothing because you will keep my deposit money whilst challanging a issue which i will not win, i would like my money returned to me and i will be putting up a bad review about the service he and Connells have gave me, he said okay it should be released tomorrow and you will receive it within ten working days not counting the bank holiday, i waited and still no deposit money, i called him back last week and he said " well you wasnt happy your money was deducted so i have let them know you want to challange " to which i got upset about and again told him they can keep it, i just want the rest of my deposit returned, he then said that is fine i will notify them now you will receive your deposit back on monday, latest wednesday, it is now friday 6th April and i have nothing, i call Connells in Liverpool and he is always on his lunch break, i have now once again left an email to see where my money isWarning: do not use Connells services, there are many other great companies out there who will not rob you of your money, and who will not treat you how Connells have treated me and others who have used them, stay away!

C.G · 6 April 2018

★★★★★ 5/5

Google

They helped me to sell my mum's house earlier this year and were so helpful and professional throughout the whole process. Cannot thank Remi and the team at Connells's enough .

Roger · 26 December 2018

★★★★★ 1/5

Trustpilot

Connells group mortgage centre

This company let my mortgage offer expire. Simple product switch. Never got back to me on what was going on, took 3 months for them to reply to a simple concern. Believe the reviews and do not use. Complete waste of time.

Joshua · 19 April 2024

★★★★★ 2/5

Trustpilot

The worst letting agency ever conceived

If there were awards for the worst letting agency ever operating, they would be winning every single one of them. I have heard some really bad opinions from people who used to deal with them but decided to view a house anyway, as it did seem perfect for me. First meeting - they have got the wrong pair of keys so I was unable to view it - wasted 30 minutes of my life.Second viewing, rescheduled - no one from the agency showed up - waited 15 minutes and went home laughing. Why would they ask 420 British Pounds of administration fee for jokes like this? It's a shame companies like these control so many decent houses in England, blocking the market essentially.

Ulven · 21 March 2018

★★★★★ 1/5

Trustpilot

Absolutely useless

Absolutely useless. Over-priced our house to get our business then suggested a significant price drop within two or three weeks. Now claiming that they said from the start that an offer £150K less than their suggested asking price would be an extremely good one! The initial prospectus had loads of faults - listing it as a three bed when it's a four bed, for starters - and communication has been terrible. We haven't had a single viewing in the four months that it's been on the market - which is bizarre even if it is over-priced - so I've given up and taken it off. Complete waste of time - do not use this lot even if they promise to chuck in a golden helicopter and a couple of unicorns as part of the deal for selling your house.

Amanda · 16 March 2018

★★★★★ 1/5

Trustpilot

Avoid wherever possible.....

Appalling communication with their own staff and with prospective buyers. They don't return calls; lie regarding receiving information requested, to the point they don't even bother to cover the fact when forwarding said information, saying they've 'just' received it but it was clearly received 1 week + before; will continue to show prospective buyers around properties and take details of offers After previous offers have been accepted whilst leaving you waiting and hoping that your offer has been accepted and all this will take in excess of a month!! When tackled about this, they will try to bluff their way through conversations, When you manage to speak to someone who usually doesn't have a clue what's going on! They obviously get paid so much commission they don't have to consider customer service for either vendor or buyer!!! If it were possible to give a minus star, I'd recommend that!

Ruth · 13 March 2018

★★★★★ 1/5

Trustpilot

Never ever use Connells, cost us a fortune

Avoid them, selling our house through them, they originally quoted us a high price to get us to sign with them. This is a lie to get your business. Then after waiting and dropping the price 10%, they asked if we would take a cash buyer for £1000 less than the asking price. We accepted as long as it was a quick sale.We ended up waiting months and Connells claimed to have never said it and that it was a mortgage deal. Ended up costing us money, I would never use any of their branches ever again. The sooner these types of cowboys are out of business the better. Take your business elsewhere, you might as well use purple bricks for the little Connells did for the thousands they charged, it was everyone waiting for them that delayed the sale even further.

LJ · 23 February 2018