William H Brown Yeadon reviews in Leeds

★★★★★ 1/5

Trustpilot

Renting terror

I would like to give an extensive review for William H Brown. Let me explain why: I moved into a property in Yeadon 5/2/2024 under the impression that this was a new property, no one in it before me, and that everything (appliances etc) worked. This was sadly not the case. For context, I live by myself and I’m a 28 year old female. I informed William H Brown on the day I moved in that the following didn’t work: - fridge freezer - washing machine - bathroom heater - dishwasher - bedroom heater hanging off the wall- Parking finesWHB advised me since I was a tenant I could park on site (smart parking camera controlled) and I would not be charged. I gave my registration. After moving in I received the parking fine after fine after fine racking up to over £2000. I tell this to the developer and WHB who tell me they will sort this. 16/04/2024, this has still not been rectified and I am being chased by Debt Recovery Plus for over £2000 in fines. I have email and written proof of all of this. They told me that they’d fix these issues. 1 week later I email again to reiterate that I don’t have a working fridge/freezer and that my food was going bad. 2 weeks later this is still not fixed. I email again… they signpost me to a ‘developer’ of the building. I call these people and they have no idea of my address. I call back William H Brown and they say they will sort this for me. 1 week goes by I still have no working appliances and no one has contacted me. I call William H Brown again to fix the issues they said I have to call the developer as that’s my problem. I say ok, I call the developer they tell me someone will come out the day after. I stay home from work waiting for a contractor to come and fix the flat. No one comes. *shock* I call the developer again they say we’ll get back to you. I call/email WHB to let them know what the outcome is. No reply from them. Another 5 days goes by. Baring in mind this is almost 1 month of living in a flat where NOTHING works. A contractor comes to review the flat. He has a look, pokes around in the cupboards and tells me, “yes, you’re right. Nothing works. I’ll phone the developer and I’ll get back to you.” I let you guess what happens next. No one calls, emails or comes back to fix the flat. I call the developer back and ask if someone is coming to fix the flat, all the while keeping in contact with several branch’s and different people from William H Brown. The developer tells me they will send someone out to fix the problem tomorrow. No one comes. I call them back and they say someone will come tomorrow. I wait in and no one comes. So I call again and they say someone will be with you today. The second contractor turns up and says “yes, your right nothing works. There are no plug sockets for any of the appliances behind the cupboards so there is nowhere to get power from. I will have to attach your fridge to an extension across the kitchen (health and safety) for you to have power. I ask, “when will this be properly fixed?” He says he hasn’t a clue but will get back to me asap. Long story short, this never was fixed. It went on like this for 3 months. Back and forth, back and forth with no avail. I ended up being prescribed Sertraline by the doctors and had a breakdown where I went missing for 4 days as I couldn’t handle the stress. After challenging this I asked if I could be released from my contract to move out. They told me no. Then they told me yes, but I have to pay rent until someone else moves in, then they told me I didn’t have to pay rent and that I could be released then they changed there mind… tiring isn’t it? This is still an ongoing problem. I received daily letters from debt recovery plus.

Ashleigh · 17 April 2024

★★★★★ 2/5

Trustpilot

Disappointed in Holderness Road Hull Branch

My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.

Elaine · 15 April 2024

★★★★★ 5/5

Google

The team at William Brown Yeadon have been excellent to work with. Regular communication, suggestions to get maximum property exposure and supportive through the selling process. I would absolutely recommend

Ali · 11 January 2026

★★★★★ 5/5

Trustpilot

Hi just sold my house through this…

Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊

Kulwinder · 11 April 2024

★★★★★ 2/5

Trustpilot

The vendor has lost many thousands

Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.

M · 5 April 2024

★★★★★ 5/5

Google

Thank you to Charlotte, George, Tom and Janet from Yeadon, Leeds office, for your determination to get my house sale over the line in this tricky market. Communication was brilliant at all stages throughout the sale. Job well done.

Vanessa · 24 October 2023

★★★★★ 5/5

Google

First time buyers, Dan the mortgage advisor here is brilliant, warm, welcoming and very knowledgeable. Any issues or concerns we had he was always there to provide assistance and very quickly too. Can’t praise Dan and the rest of the team there enough. 100% recommend using the mortgage advice service provided here.

Sean · 28 December 2023

★★★★★ 4/5

Trustpilot

Well done to the team at Crystal Peaks

Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve

Christine · 27 January 2021

★★★★★ 5/5

Trustpilot

Excellent advice and support from day 1…

Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.

David · 24 August 2023

★★★★★ 3/5

Trustpilot

Good and not so good

On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.

Charles · 16 March 2024

★★★★★ 5/5

Trustpilot

Very great customer service experience…

Very great customer service experience working with Roberto in William H Brown. Full of smiles and great teamwork.

Abisola · 8 April 2026

★★★★★ 5/5

Google

Brilliant service from all the team at the Yeadon branch. From internal mortgage meetings, to selling our house and buying our new one. They all kept us regularly updated throughout the whole process. Tom, Ben, George and Dan are all a credit to the company, and would highly recommend them to anyone buying/selling/ remortgaging.

Jenn · 24 October 2023

★★★★★ 5/5

Google

I've now had the pleasure of both buying and selling my first home through WH Brown. I can't fault the service, kept me updated throughout the process and sold my home in just 9 days! Thanks to Charlotte, Tom and George! You've all been good fun as well as professional.

Ashleigh · 24 October 2022

★★★★★ 1/5

Trustpilot

Beware of commission charges

Be very wary of this company. When selling your house with them make sure you have a signed copy of the agreement with their commission charges. I sold my house several months ago. I have given up trying to get a copy of a signed agreement with their charges on. They state they don't work on a percentage so you only find out their commission on completion of the contract. The way they market your property is good but if you use them make sure of their costs beforehand. I calculate I was charged 2% which is more than most agents charge.

Diane · 1 March 2024

★★★★★ 1/5

Trustpilot

Today

Today, on 18 September 2025, I had a booking with them. I drove 45 minutes, but no one showed up. After waiting 15 minutes, I called them, and they told me the agent had another booking. They are not serious.

Vasilica · 18 September 2025

★★★★★ 1/5

Trustpilot

Bad experience

I am deeply disappointed with the service provided by William H Brown. We were approved to move into a house managed by them, only to be blindsided nine days before our scheduled move-in date. Upon calling to confirm the details, we were informed that the landlord had decided to sell the house a few days prior, leaving us scrambling to find alternative accommodations. Not only was this lack of communication unprofessional, but it also caused unnecessary stress and inconvenience. It's unacceptable that we had to initiate contact to discover this information rather than being informed proactively. Moving forward, I would caution others to think twice before trusting William H Brown with their housing needs.

Ahmed · 25 February 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service. Having paid William H Brown to manage a property we were letting, they provided an extremely poor service and unbelievably poor communication causing stress for me and the tenant. We also paid for a property check before and after the tenancy. The before one was very accurate and professional, the after one was unbelievable and stated there was no dust and all was in good order. The flat had not been cleaned for two years, holes drilled through walls to run cables between rooms, and hang speakers. It has cost us a lot and a lot of time/effort to get the flat back to a good standard. While the tenant owes several month rent, we have had to forfeit the bond to cover repairs as the tenant is arguing that the flat was in a good order, due to this poor report. We took picture and are now putting an official complaint in as well as trying to seek expert advice on how to recover the money owed. William H Brown have caused so much stress and anxiety and don’t seem to care. Probably the worst company we have ever dealt with.

Laurence · 24 February 2024

★★★★★ 1/5

Trustpilot

Avoid! Scam Estate Agent

Avoid! Nasty, Unethical Estate Agent!I haved listed 3 bed terrased with them but also used another estate who sold property within 3 days. Asked William H in Stevenage to take it off the market, they confirmed they did!We moved and exchanged as per usual with another estate, not having any comms with William H Stevenage.10 months down the line we receive nasty letter from collectors saying we owe £4,4k fees to William H Stevenage and must pay immediately! We did not sell via William H Stevenage.Surpisigly No correspondence from William H Stevenage agents to say otherwise. Now I have to spend my time and resources to proof something that is fact anyway! Absolutely unacceptable and terrible way to treat customer!Do not ever! I repeat ever instruct William H Stevenage to sell house or buy from them!!

Jon · 21 February 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

So this company is appauling to use to sell your house! They sent a couple of people to view it who actually stole products from our bathroom! They never sent anyone else or made any effort in the 3 months we were with them. I then told them we wanted to leave them as we were out of contract and by some miracle they said they had another viewing! They told me this on the Friday a week before he was due then on the day of viewing a week later they said he cancelled. 😡 TERRIBLE COMPANY AVOID AT ALL COSTS

Mrs · 15 February 2024

★★★★★ 1/5

Trustpilot

No confidence

A gentleman came to give us a valuation on our house.He did not fill us with any confidence that he knew what he was talking about. He hadn't done any research into properties for sale in the surrounding area, I knew more than he did. He gave no information about needing an EPC certifcate or any other upfront costs. He also u turned on many of his comments during his visit. I will not be going with this company to sell my house.

Dawn · 15 February 2024

★★★★★ 1/5

Trustpilot

Please avoid them if you can

Please avoid them if you can. I wish I'd known that before.Very poor service, not responding to emails at all or taking ages to respond. Neither letting manager nor the agent are responsible professionals, waste of my time to deal with them. When I came to collect the keys for the flat I was moving in, the manager was looking for the keys for 30 mins as he couldn't locate them, knowing that I was collecting them that day.Promise things and then never do them... I could write a long story about them!!

Justyna · 10 February 2024

★★★★★ 1/5

Trustpilot

Absolute disgrace

In this company the right hand doesn't know what the left hand is doing. I am investor and this is a second time this happened to me with them. Tried to arrange the viewing immediately the property came to the market(Beginning of the week). I was completely flexible with dates and time. One of the "great agents"(lady) promised me to come back with the date once they check. But of course she didn't. I had to call day after to arrange the viewing. The earliest which they could do Friday(confirmed). On Thursday lady called me to a to arrange the viewing, of course she hadn't clue that I have a viewing next(which supposed to be in their system, if they have one) day. Bottom line they have cancel the viewing hour before my visit when I was already driving to the customer. I called to their office wanted to talk to their manager to explain this is not how it suppose to work. The manager said she will call me in a minute. Well this was an hour ago and the way they operate I don't think I even will get a call. Honestly just stay away from them. Absolutely useless, I don't even undestand why people choosing this company to represent their property..

Maxim · 9 February 2024

★★★★★ 5/5

Trustpilot

Very professional and dedicated

Despite many trials and tribulations MCCAULEY, KEELEY AND ALL THE TEAM AT MORLEY were dedicated to the sale of this property and also kept encouraging me throughout the process.

Joy · 20 December 2025

★★★★★ 1/5

Trustpilot

Beware this company

After repeated phone calls and emails requesting a copy of the contract I signed with William H. Brown for the sale of my house it is still not forthcoming. I get promised that it will be sent immediately but there is still no sign of it. It should not be that difficult to produce a copy of this. I have never given a copy of this document even when putting my house on the market. I have tried to find what the percentage of the sale Wm. H. Brown take in commission. Apparently, unlike other agents they just work on a set sum. The commission on my sale works out at 2% and all I want is a copy of the original contact to confirm that the amount is what I signed for. The fact that I am still awaiting this copy is in itself suspicious. Beware of using this firm unless you have all the facts in writing.

Diane · 30 January 2024