Trusted Agent profile · Leeds
★★★★★
1,370 reviews across 2 platforms
4 - 6 Church Lane, Pudsey, LS28 7BD, Leeds, LS28 7BD
William H Brown's office in Leeds, at 4 - 6 Church Lane, is rated 2.4 out of 5 across 1,370 reviews on two platforms, including 185 Google reviews rated 4.5.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleWe first used Sarah as our mortgage advisor nearly 4 years ago and we are using her again as we are moving house soon. Sarah is simply great, we can't fault her at all. She is really professional and great at making things happen quickly! Can't recommend her highly enough!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
1/5
TrustpilotTo be very honest If I could I would…
To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.
1/5
TrustpilotDishonest and Cheats
What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
1/5
TrustpilotThe worst letting agents ever
This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.
5/5
GoogleWent for some assistance and advice regarding some required documentation. Yes the more complicated they can make it the more the charges are. Just joking. Fantastic help, brilliant staff and customer interaction. Can not fault tem to date.
Kazimier Roclawski thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible Service
Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.
1/5
TrustpilotUnprofessional. They breached the code of conduct and duty of care to me.
Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!
5/5
GoogleVery helpful throughout the whole process, easy to deal with and honest.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI have experienced very poor customer…
I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.
1/5
TrustpilotWhat a complete bunch of thieves and…
What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
5/5
GoogleI can highly recommend William H Brown Pudsey branch. They are very well organised and professional. Especially I would like to remark Ruby she was the one in contact with me most of the time a very friendly, professional and helpful person.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWere not clear and transparent about…
Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.
1/5
TrustpilotTerrible
Same review I've left on Google: Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property. As a date I'm selecting the 10th of July as that's the time we got our keys.
1/5
Trustpilotvery bad service
put house up for sale in march not had any viewings and not 1 phone call from i emailed them to give 28 days notice still no phone call to ask why i was ending the contract with them spoke to someone who has his house up for sale down the road and it is the same for him its like they dont care
1/5
TrustpilotExtremely Disappointing Experience - Stay away!
My experience with William H Brown has been nothing short of frustrating and disappointing. We initially approached them to rent a property for a 6-month period, only to discover later that the contract we signed was actually for a year. This information wasn't clarified until I proactively reached out to them at the 5-month mark to inquire about the next steps.Throughout our tenancy, we encountered numerous issues with the flat, but the most concerning problem was the recurring leaks in the main bathroom. The first leak prompted an engineer's visit, which appeared to address the issue temporarily. However, the second leak occurred in the same bathroom, leading to further damage. Both the bathroom carpet and adjacent corridor were soaked, and even the walls suffered water damage.The response from William H Brown was to remove the bathroom carpet and leave behind an industrial-sized fan and dehumidifier, instructing us to run them as much as possible. We complied with their instructions diligently for an entire month, then two, and even three, yet received no communication or updates from them.Eventually, after three months of enduring this situation, we were informed that the landlord intended to repossess the property for repairs. However, just before our departure, a representative from William H Brown approached us, suggesting that we stay in the property due to the challenges we had endured. This was an incredibly insensitive proposal, considering the prolonged inconveniences we had faced.Not only did they leave us with an unusable bathroom filled with machines and cut pipes, but they also left the flat without carpets, exposing metal fixtures where the carpets used to be attached. Despite being unable to use the bathroom for three months, no rent reduction was offered.To make matters worse, even after vacating the apartment for a month, we have yet to receive a refund for the electricity consumed by the industrial machines they left behind. Our attempts to contact them have been met with empty promises of returned calls, further adding to the unprofessional and distressing experience.In conclusion, my encounter with William H Brown has been marked by a lack of professionalism, poor communication, and an utter disregard for tenant well-being. The entire situation has caused significant stress and frustration. Based on this experience, I would strongly advise against considering their services.
1/5
TrustpilotFor 3 years I contacted WHB to sort out…
For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!
1/5
TrustpilotRecently booked a viewing on a house…
Recently booked a viewing on a house and had to wait nearly a week to view the property! Finally arrived at house today and no one turned up! Called William H Brown and spoke to a very rude woman called Angela at Pudsey branch who abruptly informed me the viewing is booked for next week! Queried why an agent would make someone wait nearly two weeks to view a property and received no apology just a surly reply from Angela saying we got out date wrong. I cancelled the valuation booked with this agent! Shocking!
5/5
TrustpilotConsistent excellent service from W.H. Brown
Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much
5/5
TrustpilotWe were buying a house from WHB and we…
We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team
1/5
TrustpilotUnderhand
I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.
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