5/5
TrustpilotA very professional service
WilliamHBrown in Clacton gave a great service when I was looking for a tenant. Emails and phone calls were answered promptly. Very professional service from Oliver and Tom. I will be using them again.
Trusted Agent profile · Leeds
William H Brown Morley, Leeds reviews
★★★★★
1,379 reviews across 2 platforms
80 Queen Street, Morley, Leeds, LS27 9BP, LS27 9BP
William H Brown's office in Leeds, at 80 Queen Street, is rated 2.4 out of 5 across 1,379 reviews on two platforms, including 166 Google reviews rated 4.7.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI had a viewing booked for a property
I had a viewing booked for a property. I was the first person looking to view the property. They then called me up a day after and told me I could not view the property due to someone having corona virus however within a few days of them cancelling the viewing the house is suddenly sold.
1/5
TrustpilotDo not use this estate agent unless you …
Do not use this estate agent unless you thrive on stress, enjoy being lied to and can wait for months to move house. They are incompetent and inefficient and so are their dedicated conveyancing companies. When looking for an estate agent go by recommendations, there are good ones out there you just have to be patient and take the time to find them.
5/5
TrustpilotGreat work Ware office
My family had a great experience with William H Brown in Ware, Hertfordshire. Grace listened to our needs and was able to let us know about a fantastic property that suited us and when we could view it. She was helpful for the entire process as were the other staff in the office. Thank you for all your help.
5/5
TrustpilotA* service from Lisa in the lettings…
A* service from Lisa in the lettings department. Going above and beyond what is required for the role.Would definitely recommend
1/5
TrustpilotAwful from the start
Awful from the start! Shocking Communication, terrible attitude towards customers and tried to over charge us. We even had to contact directors as the branch was not communicating. A regional manager called and said they would email to confirm they would carry out what they promised. The email was not forthcoming and then we could not contact this person again. AVOID!
1/5
TrustpilotPathetic agency.
Ignored my enquires, never called back when I was assured they would. Also led round houses and applied for said houses only to find that they’d already been let when I came to paying the holding deposit. Constantly disappointed with their lack of communication and clarity. Their only success was leading on stressed out students.
5/5
GoogleAll the staff at the Morley branch were absolutely brilliant in helping us sell and buy our new house. They gave us candid and helpful advice at every point, which helped us through the difficult process. We used both their conveyance and mortgage service, which were both excellent. I can’t recommend William H Brown in Morley enough, they are fabulous!
5/5
Trustpilotwilliam h brown clacton on sea branch…
william h brown clacton on sea branch If you are looking for a professional and friendly agent I would highly recommend them. James Robert and Michelle recently sold my mothers house, from the first phone call to the last they were excellent. The Clacton office have a great team
5/5
GoogleAll the staff at the Morley branch were absolutely brilliant in helping us sell and buy our new house. They gave us candid and helpful advice at every point, which helped us through the difficult process. We used both their conveyance and mortgage service, which were both excellent. I can’t recommend William H Brown in Morley enough, they are fabulous!
1/5
GoogleTwice the company have messed me about when trying to view and buy a property there will be ot be a 3rd time
Agent replied · 22 October 2024
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk, then we'll be more than happy to help you.
1/5
Trustpilothigh pressure sales tactics
Using high pressure sales tactics to sell property,speak to a sales advisor asking how much the morgage is as part of a question & answer process.Then after a few weeks of property being listed constantly asking to lower price coming out with all sorts of pure BS to why you should,not suprisingly to get the 2+% comission only my opinion obviously.
1/5
TrustpilotAVOID AVOID AVOID
I wish I had read the Trust Pilot reviews. Absolutely terrible service. They are so unhelpful and will only speak to you when they are chasing your money. Completely incompetent and condescending, patronising staff. Despite their multiple mistakes, instead of owning up and apologizing, they try to shift the blame to you. Extortionate fees for unreliable and terrible service. AVOID.
1/5
TrustpilotAwful customer service and greedy…
Awful customer service and greedy landlords asking tenants to offer more rent to secure a small run down property. After reading the reviews I feel like I’ve dodged a bullet. Relieved.
5/5
TrustpilotLizzie Allen (stalham)
Lizzie Allen (stalham)helped us all the way through. I would recommend dealing with her to make your experience as stress free as possible. She kept us informed regularly and replied to all our question and phone calls ASAP.
5/5
TrustpilotI sold my house with the team at the…
I sold my house with the team at the mexborough branch and all the staff were very helpful and friendly every time I called them with any questions they were always happy to answer them
1/5
TrustpilotDo they even care?
I contacted them to arrange an evaluation as we’re selling a house in Leeds. Was told the relevant agents were busy on another call but would ring me back. Gave both my mobile and email and never heard a peep from them. No excuse for such poor customer service.
1/5
TrustpilotWorst Agency ever
Worst Agency ever! They took weeks to reply, I had to beg to they send me the details so I could pay the deposit and when I was about to pay they told me that they had just rent for someone else! I spooked with the staff Tristan Lumley( very unprofessional and useless) form Leeds.
5/5
TrustpilotAnother sale
Having just completed a sale it’s fair to say the team at WH Brown in leicester have again been helpful, supportive and professional. Full credit to fir the Manager Rob Anderson who holds them all together and ensure customers get all the help that can be Provided.
1/5
TrustpilotI received a very poor service by all…
I received a very poor service by all the staff, in the purchase of my home with little or no communication. I wasn't even provided a courtesy phone call or email that the sale is now complete. I experienced underhand sales techniques. I do not recommend this Estate Agent for either buying or selling your home.
5/5
TrustpilotThe mortgage advisor Theresa
The mortgage advisor Theresa of the Welwyn Garden city Branch could not do enough for me. Went Above and beyond to secure me a great mortgage deal and communication was faultless. Great details to Customer service in these challenging time. Highly recommended if looking to get on the property ladder or to remortgage.
1/5
TrustpilotCalled the norwich office last may to…
Called the norwich office last may to arrange to view 2 houses. The guy on the phone quizzed me about the areas I was looking at as he didnt want to waste his time with me. I bought a house a month later through another estate agent. Far too aggressive and contemptuous.
1/5
TrustpilotWouldn’t let us view properties
Shipley branch wouldn’t even let us VIEW any properties that they had for sale without an AIP. Fair enough qualifying an offer but not letting us view anything was embarrassing. The buyers of today are the sellers of tomorrow and I certainly won’t be selling with William H Brown
1/5
TrustpilotNo communication
As a landlord these agents are almost impossible to get hold of. Emails go unanswered so problems drag on for weeks. The hotline is always busy and I gave up trying after several hours wasted. Avoid like the plague.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
