Trusted Agent profile · Leeds
★★★★★
763 reviews across 3 platforms
45 High Street, Yeadon, LS19 7SP, Leeds, LS19 7SP
Hunters's office in Leeds, at 45 High Street, is rated 2.9 out of 5 across 763 reviews on three platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleDavid knows the local area and I was happy with the valuation. Helena went above and beyond in helping the sale come to a conclusion as we nearly lost our buyers due to the timescale of our buyers mortgage offer running out. Very happy with the service provided and would recommend.
5/5
GoogleWe’ve had an excellent experience with Hunters Yeadon and would highly recommend them for anyone looking to sell or buy. From the very beginning, David filled us with far more confidence than other estate agents that our house would be marketed and sold quickly, and he absolutely delivered, with our house now sold STC! The whole team has been incredibly receptive, approachable, and helpful throughout the process so far. They even advised us when we were making an offer on our new home, which was accepted, and have helped us find the right solicitors, local surveyors and more. A special thank you to Emma and Kim too, who have both been great!
5/5
GoogleIf you are looking for an outstanding agency with people that really care for you and your home, go for hunters. We have the pleasure to work with hunters at yeadon and we couldn't be more happy. Easy communication and lovely staff. Highly recommend.
Thank you for the 5 star review Manuela, it's been a pleasure dealing with you.
5/5
GoogleFantastic service from David at Hunters! David was warm, friendly, knowledgable and very helpful when he provided a house valuation. Excellent communication and quick responses to all my emails too. I highly recommend Hunters!
Thank you Megan for your 5 star review!
5/5
GoogleFabulous service from Hunters at Yeadon! Would highly recommend them, they sold our house really quick! David made the process a lot easier and secured us an offer on another property. All the office team were extremely helpful.
Thank you for the five star review Paul!
5/5
GoogleExcellent selling process from start to finish If you’re here then it’s likely you’re reviewing which estate agent to trust with selling your property, we have just completed with Hunters and we can’t fault the process or the level of service we received from each and every member of staff at the Yeadon branch. Having first made the mistake of entrusting another local agent with our sale and only achieving 3 enquiries in 6 weeks we approached David and his team for advice and decided to have one last shot at selling in what was a difficult time in the housing market. We got a firm offer within 24 hours of listing and with David’s negotiation achieved 98.6% of the valuation price. Many many thanks, we wouldn’t hesitate in recommending you and we couldn’t have got there without you 🌟🌟🌟🌟🌟
Thanks for your kind words Mark, really glad we could help.
5/5
GoogleSelling my house has been quite overwhelming. After reaching out to four local estate agents, I ultimately selected David Metcalfe based on his impressive presentation for selling my property. Initially, I found the process m viewings to be intimidating as I had not sold a property for a very long time, but David and his team provided me with the necessary support. I always felt well-informed and supported by David and his team. They instilled in me the assurance that they would do everything possible to help me sell my home promptly. David has played a crucial role in facilitating my transition to my new property, and I am sincerely thankful for his assistance.
It's been a pleasure working with you Beryl and thank you for your 5 star review!
5/5
TrustpilotWish I could give more stars
Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟
5/5
GoogleI found Hunters really good. David Metcalfe was very proactive and professional in his dealings with us. He worked at pace without pressuring us at all and was very sensitive to our requirements. I can highly recommend Hunters given this experience.
Thank you for the five star review Vince.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
5/5
GoogleNavigating the complex process of selling your property and subsequently buying another was made so much easier with David and his entire team. Always on hand for every question large or small, we sold our property and offered on another in a week. I would highly recommend David and his team for their personalized efficiency and professionalism.
1/5
TrustpilotNightmare move
I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
5/5
GoogleWe just bought our first home with Hunters, Yeadon. We had a few obstacles on the way which they helped us navigate with the seller and overall it was a positive experience and we will be going back when we come to sell! Kim and Emma always answered the phones and were always happy to help with any query. Claire was fantastic! We had an awful solicitor who didn't respond or give us important information that we needed to know about the selling process. Having previously worked for a solicitor, Claire answered lots of my questions on that and guided us through. When the solicitor was three days late completing and still asking for financial information at 4pm on the day they completed my stress level were through the roof and Claire provided emotional support and guidance on this which I will forever be grateful for. She was even willing to stay online beyond her working hours until the sale had gone through (which luckily it did at 4:55pm) to make sure we were sorted and ok. Claire made me feel like I had a friend holding my hand which was invaluable being a first time buyer with a terrible solicitor. Thank you Claire. Finally, when the sale had completed, Kim and Emma waited in the office for us so we could get the keys (just as they closed), Thank you Kim and Emma!
Thanks for the review Katie. Claire is a real asset to our business and for many she is the 'go to' person once solicitors are instructed.
1/5
TrustpilotNot transparent, poor communication, poor customer service
1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
1/5
TrustpilotI am very disappointed:
I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.
1/5
TrustpilotI would strongly advise others to think…
I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
2/5
GoogleUsed Hunters to sell our home in May-August 2025. Overall wouldn't recommend. The manager David sells you a big pitch but then is no where to be seen for the rest of the process. The communication from most of the agents wasn't good, frequently messages weren't passed on between themselves or to us. Helena, who is responsible for chasing up and down the chain was very good, efficient and had good communication. However we felt that throughout they all process they favoured our buyers over us, despite us being the ones paying them. On completion day, they gave our house keys to our buyers when they explicitly knew we weren't finished moving out yet, so the buyers turned up and it made for a very awkward exchange where in the end we were not able to 'say goodbye' to our home. Personally won't be using them again and wouldn't recommend to others.
Hi Emma Firstly, please allow me to say how truly sorry I am that you felt disappointed with the service you received. My reputation and the satisfaction of my clients mean absolutely everything to me, and I take immense pride in the work we do as a team. As the business owner, I do involve myself across all areas of the company. That said, we work very much as a team, and I rely on my experienced colleagues to manage different stages of the process. In your case, the property sold for the full asking price after just three days of going on the market, which meant Helena took responsibility for the sales progression from that point onwards. As you kindly mentioned in your review, you were happy with her support during this time. I would like to emphasise that this stage is often the most complex part of the journey, with many of the challenges arising from solicitors. Helena worked diligently to guide you through these difficulties and kept you updated throughout. I completely understand that you may have expected more direct involvement from me personally. Please know that had you wished to speak with me at any point, I would always have made myself available. I’m very sorry if that wasn’t clear, and I will take that on board for the future. Regarding the keys on completion day, I can see that we called you at 11:50am to confirm completion had taken place. The buyer did not arrive for another two hours, and unfortunately, once completion has gone through, we are legally obliged to release the keys. As you know I have tried to reach out to you a couple of times to discuss this review with you directly but I haven’t had a response. I do welcome the feedback though and I hope you are now settled in your new property.
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.
5/5
GoogleWe had the pleasure of Helena helping us move into our first home and despite complications in our chain, Hunters was there every step of the way to aid communication and nudge for progress. I am so grateful for Helena's help and kindness during a stressful period. The whole team in Yeadon were so quick to respond to calls and emails and celebrated our move with a beautiful hamper of goodies. Thank you Hunters!
5/5
GoogleI was purchasing a property through Hunters and lack of communication from the sellers side were delaying my purchase. The wonderful Helena was soon on board and worked tirelessly to move things forward. Excellent communication from Helena at all times, she was there every step of the way going the extra mile until we got exchange. Many thanks Helena you are a great asset to Hunters and a lovely person.
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
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