Trusted Agent profile · Leeds
★★★★★
763 reviews across 3 platforms
45 High Street, Yeadon, LS19 7SP, Leeds, LS19 7SP
Hunters's office in Leeds, at 45 High Street, is rated 2.9 out of 5 across 763 reviews on three platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
2/5
GoogleFrom reading other reviews experiences with the sales team of this branch seem to be great. Unfortunately I can’t say the same from the lettings team. We got in touch on the day a letting was added to Rightmove and contacted them repeatedly to request a viewing. We were told they were waiting for the tenants to get in touch to confirm availability. One week later we were contacted for a viewing the next day. What clearly was their intention from the start was to run an open house and the member of staff we saw on the day of viewing had shown 7 people round the property in less than an hour. This is fair enough, but just be honest with people that this is the process as from that moment it was obviously going to be a waste of time. We submitted an application the next working day with no confirmation of receipt and over a week later have concluded that this won’t progress. Having followed up several times we were told the landlord was still making a decision but after 5 days it is clear that this can’t be true. In a fast moving rental market, agencies clearly have the upper hand but this agency does not compare well to others in the area in terms of communication, transparency and general customer service. I felt like I had gone back 10 years.
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
1/5
TrustpilotHunters Grimsby
Hunters Grimsby Allowed us to live in a rat infested property with a baby, two older children and a baby on the way. The landlady hid behind the agent and denied knowing about the issues even though the neighbours stated environmental health were involved. The drains didn’t work properly, parts of the house we couldn’t use yet we still had to pay a premium to live in the property. The lady that dealt with us handing our notice in was very rude and demanded money for repairs that were there when we moved in. Luckily for us we had proof or the poor state the property was in.
1/5
TrustpilotAbsolutely Pathetic Service
Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.
1/5
TrustpilotUse Hunters.com at your Peril
We engaged Hunters without searching on Trustpilot - what a Big mistake.Since engagement it has been a car crash.The franchise owner is ever so condescending, he says that they are professional - they cannot spell as we have 14 versions of the property particulars - they do not update you on viewings, even when you call them they never return a call. I wish I could exit the contract but the time they returned a call quickly was when we asked to exit the contract and then they wanted their 50% fee paying.They cannot even get the GDPR statement completed properly
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.
5/5
GoogleAmazing service from hunters! Ben Provided an excellent service, he was prompt with his responses to all my calls/emails and guided me through the entire process really making it stress free for me when it came to finding a rented home! Couldn’t thank him more for his help! Once again, amazing service!
1/5
TrustpilotWORST Agent
Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way
5/5
GoogleSuch great experience dealing with Hunters! Great, friendly team and I always received a timely response to any queries. Will definitely recommend them to friends and family.
Thanks for the great review Ally
5/5
GoogleSuperb Letting and Sales Agency. They handled our nee letting agreement, house selection, contract etc quite seamlessly and our move in effortless. I highly recommend them .
Thanks very much Anikpo
5/5
GoogleAmazing service. David (owner of this business franchise) and his team are streets ahead of the other estate agents in the area and are extremely proactive. We got a fantastic swift result on house sale and purchase. Thankyou!
1/5
TrustpilotIf I could give less than one star I…
If I could give less than one star I would. You could not pick any worse than Hunters North Leeds. STEER CLEAR. Cannot describe how much of a headache we have had with Hunters North Leeds - it seems they have a strict “no responsibility” policy and will do everything they can to empty your pockets. They put a dead zone (I mean literally, no emergency signal) on the market for working professionals - I am remote working and the penny dropped when we moved in and realised actually we’d never be able to work or you can’t move in and they suggest you stay and pay but you can’t make an income? The neighbours made us aware (they jokingly explained how unreliable the agents were with the last tenant and that they’d give us a heads up) just after we signed that actually you’re not allowed to have Sky (bye bye sky sport my poor boyfriend!) no barbecues and no children allowed to visit. What kind of arrangements are these? No one would agree to these if you put them on a listing. How do they expect people to live comfortable Iives? Were so appalled and would never recommend Hunters North Leeds!
5/5
TrustpilotImpeccable services for 7 years now
These guys have managed a portfolio of flats for me for almost 7 years now, they are fantastic agents, I can’t find a bad word to say about their services, they are always on the end of the phone and constantly in touch with the market in terms of rent reviews etc, I can’t recommend these guys enough
2/5
TrustpilotHunters estate agent Leigh out of hours service dire
Hunters estate agent Leigh . Out of hours service for tenants .The guy was rude beyond belief would not recommend their services as letting agents .They need to get a professional person to answer the phone to potential customers .
5/5
GoogleExcellent service all round. David in particular personally oversaw a tricky set of negotiations on both the buying and selling side to make sale and purchase happen. Wouldn't have happened without him..."here to get you there" indeed. And all done in four weeks, from photos to accepted offer.
2/5
TrustpilotAn honest review from a purchasers…
An honest review from a purchasers prospective. They need to scrap their after sales care or come when something different. Nothing short of pestering the purchaser and purchasers solicitor to the point of causing stress and anxiety. Do they realise that they are paid by the seller and NOT the purchaser. They are an unnecessary step in the chain for us. Constantly making out that the purchasers solicitor hasn’t done this that and the other. Emails coming sometimes two to three times a week. Felt this was intentionally trying to make us look bad. Ended up having to tell them to back off.What is really frustrating is the fact that we have bent over backward for the seller to ensure the sale goes through to the extent we ended up going with a lower offer on our house as the previous buyer was taking too long to sort things out. In my opinion, the after sales process has left a bitter taste in the sellers mouth thinking we are stalling things when we aren’t.As far as we are concerned this process plus the actions of the seller is making us want to pull out of this sale. We have nothing to lose but perhaps Hunters may rethink how they also treat their buyers. This poor seller has previously lost a sale. She may want to ask herself was it really the survey or the pressure of the after sales team????Sales team were fantastic though you can see why. After all they want to make their commission fee.
1/5
TrustpilotHorrible customer service
arranged viewing the property, the only time that the agent offered us was Good Friday at 12.00, we agreed and agent sent a confirmation of viewing. Yesterday we arrived at the place and waited 20 minutes, but the agent did not come, the phone number that is in the confirmation email says " we are out of office call us Monday " . We decided to knock to the property, and the seller of the house said that he decided not to sell house and remove listing from the sale yesterday. We are shocked, no one informed us that our viewing was canceled
1/5
TrustpilotBUYERS BEWARE
BUYERS BEWAREReally poor customer service and a complete lack of integrity from these estate agents. Before even going to view the property we asked about the situation with the probate which the agents didn’t know, which was surprising given the property had already been listed for two weeks! Following the viewing and confirmation that probate had been granted we made an offer which was accepted subject to proof of deposit and mortgage in principle. Within less than 24 hours Hunters then rung us to say they had accepted another offer after the other party upped their offer! They refused to accept that they had played us offer against each other, but then asked if we wanted to make another offer to counter that! Disgraceful unethical behaviour and I’d advise to steer well clear of these agents.
1/5
TrustpilotIncredibly poor from Tom and Michela
Incredibly poor from Tom and Michela, just following a money making excercise. Not a decent bone in their body with invalid comments and no real reasons as to and why they want to keep my money. I’d avoid like them plague!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
