Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs bad communication…
Avoid at all costs bad communication problems have to keep chasing them.Agreed figure on Friday to let one bedroom property on Monday increased amount by £750 not acceptable or professional.Still not had proper viewing of property at this point sad to say they least bad experience all round.The only prompt response i had from them was an e.mail with a holding charge invoice attached ten minutes after calling to place an interest in viewing the property 🤔🙄
Gillian · 15 October 2020
★★★★★ 1/5
TrustpilotHunters P'Head - Terrible customer service!
My recent experience with Hunters (Portishead) has been very poor and unfortunately, due to terrible customer service, I will avoid ever dealing with the company again. I thought it may be wise to share this review as I genuinely feel houses may not be selling in our area due to a certain persons 'selling techniques'. Every phonecall before and after our viewing with this person was incredibly frustrating. They were very rude, abrupt and patronising. During the viewing both me and my partner were almost cringing at the 'selling technique' , it was all about him and his contacts, very much a bragging opportunity. This was followed with a very patronising quick fire lesson on 'how to sell a house'. If the agent had bothered to actually ask questions about us, he would have learnt that one of us had very extensive property sales experience. Similarly, by asking no questions about us, he didn't sell the house to us, he merely opened the door and identified what the rooms were. No attempt of selling the features to fit our needs, nothing. Whilst I initiated some questions about the property, the agent didn't answer me directly and would always look to my partner when speaking - we both picked up on this seperately and found it to be very rude and came across chauvinistic! The agent wrapped up the viewing by saying he had a cash buyer in next (as to try and scare us), we waited...and guess what, nobody arrived. During the multiple calls after out viewing (some were return calls to his voicemails) this particular agent would respond like he didn't have a clue who we were, (well if he had bothered to use his customer service skills perhaps his memory would have served him better) after re-highlighting who I was, I was faced with short answers in a 'you're wasting my time tone'. I left every phonecall seething at how rude this person really was.I think anyone who has dealt in any customer facing role understands that customer service is key, find out about your customer, what do they do, what are their needs, build a rapport etc.I appreciate we were only viewers but fast forward to us selling in the future - there wouldn't be a chance I would use them as my agent. Safe to say, I will not be dealing with Hunters again.
Natalie · 22 September 2019
★★★★★ 1/5
TrustpilotMY ADVICE IS DO NOT USE HUNTERS LETTING…
MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.
Linda · 5 September 2019
★★★★★ 1/5
TrustpilotAccept no responsibility for misselling
When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.
Phil · 30 August 2019
★★★★★ 5/5
GoogleCouldn’t be more grateful for the help and support of Sinead and Emma, who found us a great home for our family and guided us through the conveyancing. Thank you.
Andrew · 6 December 2024
★★★★★ 4/5
GoogleHunters' marketing and sale of my house was professional, imaginative and effecient. However I do not recommend you rely on ASAP. Choose your own solicitor rather than one recommended by Hunters.PositiveProfessionalism, Value
Simon · 24 October 2022
Agent replied · 23 October 2024
Thank you Simon, we are glad you were happy with the service from the office and marketing of your home. We take on board your feedback and will look into issues surrounding solicitors.
★★★★★ 5/5
GoogleWe can not fault the service we have received from hunters of Horsforth. Really great personal hands on service from all the staff who all go out of the way to ensure that you get the best deal for your property and give you honest well balanced feedback to support you in what is a challenging process. We would not hesitate to recommend them from the service we had from the whole hunters team.PositiveResponsiveness, Professionalism, Value
Steven · 24 October 2020
★★★★★ 1/5
TrustpilotVery bad customer service.
Mrs · 4 October 2025
★★★★★ 1/5
TrustpilotDon’t expect any help.
Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.
Danielle.A · 7 February 2023
★★★★★ 1/5
TrustpilotHot air and horse
My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.
Lam · 1 November 2018
★★★★★ 1/5
TrustpilotDO NOT USE THIS ESTATE AGENT
DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.
Mark · 18 October 2018
★★★★★ 5/5
GoogleHunters oversaw the sale of our property in Leeds and we couldn’t have been more happy with the service from start to finish. We went with Hunters because of the good reviews and we are very glad we did. Fully, fully recommended! Thank you guys!
Sean · 26 February 2024
★★★★★ 1/5
TrustpilotI can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...
I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.
Ian · 2 October 2018
★★★★★ 5/5
TrustpilotHunters Barkingside
Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*
Dale · 1 October 2019
★★★★★ 1/5
TrustpilotWe had so many issues
We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.
Molly · 23 April 2021
★★★★★ 5/5
TrustpilotHouse to let
Friendly, efficient and professional service.
Customer · 5 September 2025
★★★★★ 5/5
GoogleGreat to Deal with. Brilliant Staff. 5 Star service from Lola .. she’s a pleasure to deal with . Thank you
Natalie · 22 February 2025
★★★★★ 5/5
TrustpilotKIRSTIE KAY
This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.
Eli · 23 June 2024
★★★★★ 5/5
GoogleI cannot fault Hunters. I had a property that had been on the market for 4 years (under 3 different agents who all failed to attract viewings never mind get a sale). My main contact was Emma who promised she would get the property moving. I had my first 3 viewings within a week, and a sale subsequently followed. Although I consider her a superstar, all the staff I dealt with were courteous, professional and very helpful. I would certainly recommend them to anyone who asked. Thank you
John · 25 October 2016
★★★★★ 5/5
GoogleI purchased a house via Hunters (Horsforth) a few months back; the team there are simply excellent. I found them to be very helpful, from the initial viewing right through to the hand over of the keys. I consistently find estate agents fall down during the conveyancing stage, particularly communicating back & forth with both buyer & seller to ensure both parties are actively engaged in the process so that everything moves forward smoothly. Refreshingly this was not the case, Emma & Donna regularly updated me so that I knew exactly where I stood at each stage. Highly recommended.
Sumon · 25 October 2016
★★★★★ 5/5
GoogleWhen we contacted Hunters we informed them that selling my late mothers home was a very delicate matter. Straight away we felt so at ease with the lovely Emma who helped us from the very beginning to the end.
We were well informed and kept up dated throughout this process, and felt happy and satisfied with all the advice given.
Our property was up for sale straight away and was sold within a few weeks, we also found that Hunters beat other local estate agents for price.
If and when I choose to sell another property I wouldn't look anywhere else .... Many Thanks Hunters for your care and attention all the Horsforth Staff were wonderful
Sarah · 25 October 2016
★★★★★ 5/5
GoogleHunters both sold our current property and found our next property for us to buy off market. Throughout every step of the way they were professional, helpful, kind and caring. They were slightly more expensive than the local competition but we are so glad we paid the extra, it was worth every penny for the experience we had. The whole team deserve a lot of credit!PositiveResponsiveness, Quality, Professionalism
Sam · 24 October 2021
★★★★★ 5/5
TrustpilotGreat service
Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍
Jayne · 21 November 2023
★★★★★ 1/5
TrustpilotI made enquiries about a house for sale…
I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .
David · 18 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
