Dacre Son & Hartley North Leeds reviews

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties. Various comments were made along the lines of "we don't usually sell properties like this... We usually sell more premium", and then valued it £30k+ below other agents we'd had round (at the time of writing, they have 14 pages of properties for sale on their site for less than our sale price). The entire encounter was very dismissive, very condescending, especially considering we were shopping in a "more premium" price bracket. As it is, we've accepted an offer on our property, after 2 weeks on the market, at asking price, and have had an offer accepted at a Dacre competitor - we had zero interest in considering any more of their properties after that encounter. Either Matthew had no interest in being there and deliberately low-balled, or he's not that much of an expert in the Saltaire area. Whichever the reason, we would not recommend.

GCP · 6 July 2025

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 5/5

Google

Emma and the team are fantastic. The sale of my property has been really smooth and the service high quality at every stage. Would highly recommend.

Lucy · 22 March 2024

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Google

Fantastic service. We were the purchasers and they did so much to help the process. I didn't get the support from my own Estate Agent that I had paid! Everyone we spoke to was amazing, highly recommend.

Emma · 10 April 2026

★★★★★ 5/5

Google

Professional and experienced. I felt everyone I dealt with to be really personable and easy to communicate with. Always replied to correspondence and open and honest and I would use again.

Laura · 10 May 2026

★★★★★ 5/5

Google

Amazing service from Emma and the whole team on the sale of our house. Highly recommended

Barry · 20 November 2025

★★★★★ 1/5

Trustpilot

Where do I begin with this sly estate…

Where do I begin with this sly estate agent? Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement. We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time. What a disgusting way to handle a sale. *EDIT IN RESPONSE TO AGENT* The statement about my complaint being incorrect is untrue and they are still lying. If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting. We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.

Danni · 22 April 2022

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 5/5

Google

The Dacres team have been consistently excellent from the outset. I wasted 4 months with a rival agent who overvalued the house and had no idea what was happening one day to the next. Having got rid of them, Emma’s team haven’t put a foot wrong. Everyone in the office knows the current position no matter who picks up the phone. When the going gets tough, I have benefitted from professional advice and always felt that my best interests were being protected. Don’t instruct any other firm. Superb.

Judith · 10 October 2020

★★★★★ 1/5

Facebook

DO NOT RENT HERE. Dacre and Sons will not honour theIR word, nor treat you like human being. my tenancy was due to end during lockdown, and dispute a verbal contract that I would only pay for the days I was on the property, as soon as I was out, they claimed "normal practice is to give a month's notice so you will have to pay a full months rent" Normal practice?! They have zero compassion, and see you as nothing more than a bank account to bleed dry. everyone else in the UK right now is banding together and helping out their friends and neighbors. but Dacre? no they do nothing but try and get more money out of you and use a pandemic as an excuse. shame on you. DO NOT TRUST THIS ESTATE AGENTS.

Dave · 26 May 2020

★★★★★ 5/5

Google

Best estate agents by a country mile. Made a complicated process as easy as it can be. Very pro active! Would recommend all day long! Thank you Alex and Emma!

Rich · 10 October 2018

★★★★★ 5/5

Facebook

Dacres were the agent on the house we were purchasing and although they weren’t technically acting for us they really went above and beyond to help us complete the purchase in some quite tricky circumstances. Thanks to Kelly, Martina and Jayne.

Imogen · 18 February 2023

★★★★★ 1/5

Google

Agent sent us an e mail on 29 Feb confirming an appt on 5th Feb!!!! Even if she meant 5th March,she didn't turn up If they can't even get the month correct what hope is there? Very poor service

Paul · 22 March 2024

★★★★★ 1/5

Trustpilot

Poor Customer Service

Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!

Kash · 2 February 2022

★★★★★ 5/5

Google

Dacre Son and Hartley are wonderful! Nothing is too much effort and they offer a personal service! I would highly recommend!

Sarah · 22 March 2024

★★★★★ 5/5

Trustpilot

Great response to my concern.

I recently put a review on here regarding a staff member Anita.

Dave · 1 August 2024

★★★★★ 1/5

Facebook

I would never recommend this Company to let a property out. Emma Kerrywood Head of Lettings washes her hands of landlords with crooks which have gained access to landlords homes due to the poor referencing undertaken by Homelet, the company Dacre Son & Hartley use to reference tenants. Use at your peril.

Loretta · 2 August 2019

★★★★★ 1/5

Google

Experience of dacre son and hartley Overvalue homes and consequently either dont sell or banks wont lend due to over valuation

Michelle · 23 March 2023

★★★★★ 5/5

Google

A big thank you to Dacre, Son and Hartley! The recent selling and buying of a property in Adel Leeds 16, would not have happened without your proactive, supportive and professional input! Valerie

Valerie · 10 October 2021

★★★★★ 4/5

Google

Good service and very responsive, Company has traditional values, a rare commodity in this day and age

Anthony · 23 March 2023

★★★★★ 5/5

Google

Effortless sale of my house. Contacted Dacres who came round and valued my property and within a couple of days set up viewings. I received offers for the asking price which Dacres advised me on and I accepted the best offer which went through to a sale.

Ian · 23 March 2023

★★★★★ 1/5

Facebook

Let down by last minute effective cancellation of valuation due to Dacres double booking and not really given another option. Could not recommend.

Steve · 10 July 2021