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★★★★★
44 reviews across 2 platforms
Leeds LS6 3AA
Part of Certie, see every office.
Certie's Leeds office is rated 4.1 out of 5 across 44 reviews on two platforms, including 42 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleI was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!
5/5
GoogleWhat a team, they have been amazing. Good to feel confident and secure in selling my late father’s house. Professional and they made the sale as pain free as possible 9 months from start to finish, and no stress thanks to Ryan and Janie, heartfelt thank you to you all, couldn’t recommend highly enough Christine
5/5
GoogleRhys was very nice and helpful and provided me with all the information I needed regarding the property I was viewing.
Dear Yahia, Thank you so much for your lovely review! We’re really pleased to hear that Rhys made your viewing such a positive experience and was able to give you all the … More
1/5
Googlemade a generous offer on an 'offers over' property with the caveat it was removed from the market and that I didn't want to enter into a bidding war with other interested parties. The offer was accepted, but the terms clearly not adhered to as 48hrs later I'm informed there's been another offer. I'm well aware nothing is legally binding, and they may well be operating in the best interests of the vendor (or their own %), but it felt very dirty and underhanded.
I’m sorry the outcome left you feeling disappointed, and I completely understand why it could feel upsetting in the moment when you believed your offer meant the property would be yours. As an agent in UK, we are required by law to pass on every offer we receive to the seller at any stage, even where an offer has been accepted, so we couldn’t withhold a later offer once it came in. To clarify, we didn’t invite or encourage a bidding situation, the additional offer came from a party who had already viewed previously; we then followed the correct process by reporting it to the owner. The seller ultimately made the final decision on how they wanted to proceed, and we acted strictly in line with their instructions and our legal obligations throughout. We do genuinely value your interest and would welcome the chance to help you secure another suitable home in the area, while being as clear as possible about the process from the outset.
1/5
GoogleWould never use again. Were pushy at the start and I ended up pulling out of the sale. They were awful towards me. Said stuff like I was make the vendors kids homeless as I pulled out and were aggressive and intimidating. Chloe was not the most pleasant to deal with and as for the manager. Never dealt with such awful estate agents.
5/5
GoogleAs someone buying a property I found Ryan and his team extremely helpful, thank you.
5/5
GoogleTai Barker truly understands the value of customer facing services. Ive been very impressed with his professionalism to offer solutions to issues raised, manage expectations aswell as provide timely updates. …
Dear Steven, Thank you for taking the time to leave such a thoughtful review! We’re so pleased to hear about your positive experience with Tai. His professionalism, … More
5/5
GoogleGreat service from start to finish. The estate agent who came to value my house was polite, professional, and very thorough in explaining everything. The valuation was spot on, and I received an offer on my property in no time. Really impressed with how smooth and efficient the whole process has been, would definitely recommend.
5/5
GoogleJack visited my house yesterday, and turned around a very impressive brochure and weblinks within twenty-four hours. An incredibly smooth process of listing, which can often feel protracted and difficult. I really appreciated Jack making …
Thank you for the great review! We’re pleased to hear Jack made the listing process so smooth and stress-free. We really appreciate your kind words 😊 …
5/5
GoogleVery helpful staff. They made viewings available at short notice as I am moving from 187 miles away. They have guided me through all the procedures. So far, so good. I've been well looked after and would recommend to anyone, buying or selling a property.
Hi Brenda, Thank you for the lovely review! We’re so pleased we could help make your move from afar a little easier. It’s great to hear you’ve felt well supported … More
1/5
GoogleAvoid if you can, they don't even deserve the one star. Hard to know where to start. Enquired about properties to rent. We were told we can't apply for multiple houses because it would be too much work for them to do …
5/5
GoogleBrilliant service. Macaulay was extremely helpful and went above and beyond to get the sale through. Would highly recommend
Hi B Hardy, thank you for your review - we love the name (any relation)! Our estate agency in Llandudno is always here to help, and thank you for your kind words about Macauley.
5/5
GoogleFrom first contact and meeting Chris who did a beautiful job with the photos of two Property's we have on the market, to speaking mostly with Alisha and then Emma regarding appointment information to offers and more. …
Hi Clayton, thank you so much for your amazing feedback. We’re thrilled that Chris, Alisha, and Emma could provide such a positive and professional experience from start to finish. It’s wonderful to hear you were happy with the photos, … More
1/5
GoogleThe only estate agent I have ever come across to ask people to provide bank statements before viewing a property. I declined. …
I am sorry that you felt the need to leave us a one star review. Having checked our records we do not appear to have your name on our system in either of our branches. If you would like to get in touch with our Branch Manager Helen Hannam … More
5/5
GoogleExcellent service. The photos couldn't have been better, and we received good communications and advice throughout the marketing of our house. Thank you!
Thank you so much for your lovely review, Rob 😊. We’re delighted to hear you were pleased with the photos and the communication throughout your sale. Your kind words mean a lot to the Guisborough team - thank you for choosing Michael Poole Estate Agents 🏡✨. …
5/5
GoogleExcellent service, kept well informed throughout the process, very friendly staff
Thanks so much for the great feedback! It’s lovely to hear you were kept up to date throughout 🌟 …
1/5
GoogleRude, impatiant and disrespectful, handled with threats and otherwise. Don't waste time with this joke of a place, pathetic people and service
5/5
GoogleHouse sold within a week, very proactive agents. Every email responded to promptly nothing bad I can say.
Hi Den, thank you for your fantastic review! We’re so pleased to hear your house sold so quickly and that you found our team proactive and responsive throughout the process. It was a real pleasure assisting you, and we wish you all the best for the future.
5/5
GoogleReally good agents. Communicated throughout the entire process. All the staff were lovely.
5/5
GoogleAlways in touch with Jack Symon looking for the right house, they’re great
5/5
GoogleEstate agents were great, kept us up to date and responded quickly to all questions and queries.
5/5
GoogleDealt with tom for years and always received excellent service. He also dealt with the purchase of my mums house. Cannot recommend country Holmes high enough
5/5
GoogleLuke and Macauley have been fantastic from the start of the process of selling my home to the completion. When there was an issue at the bottom of the chain, which was out of their control they took ownership and chased up daily with other …
5/5
KerfuffleWould recommend!
As a one man engineer, I was worried about using the technology but I cant believe how simple it is to use and upload the certificates. When I receive a job all the information is provided and it is one click of a button to book it in, no messing about with phone calls or texts. I have received lots of extra certification work from new agents through Certie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Certie's Leeds office has 44 reviews across two platforms: 42 on Google, 2 on Kerfuffle. Reviews may appear on more than one platform. Checked 9 October 2026.
Certie is rated 4.1 out of 5 across all 44 reviews, and 4.0 out of 5 on Google from 42 reviews, checked 9 October 2026.
Certie, Leeds LS6 3AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.