Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 2/5
Googlepoor service for house viewings
when i showed up to the agency for my viewing, they didn’t seem to have any idea of the property i was viewing and i had to pull it up on my phone to tell them.
super unorganised considering they double and triple checked i was still showing up to the viewing earlier on that day.
they then told me that the house was actually already rented so i couldn’t see it, which would have been helpful to know before i went to the agency. they did ask if i wanted to view other properties but i had already looked through their website and none of those met our requirements so i ended up leaving, completely unnecessary and avoidable trip.
overall very poor organisation and lack of professionalism.
Cody · 16 March 2026
★★★★★ 1/5
GoogleOne of the worse letting agencies I’ve ever come across. Letted with them when I was a student and we had a problem with rats in the property, after one had been in my bedroom I rang Big Blue very upset and they laughed at me down the phone. No empathy, no people skills and just there to take your money. No i’m not confusing this with the one in London, I know this is the one in Leeds. I was a 21 year old student crying down the phone to you twice about the rats. I’m sure you don’t remember because none of you cared. They never sorted the rat problem out and I left that property with the basement infested with rats.
Laura · 15 December 2023
Agent replied · 12 June 2024
Hi Laura, we have no recollection of any properties we have who contacted us in relation to Rats. there is another agency called Big Blue lets based in London. you may have us mixed up with them. please provide us your property details and we can investigate further for you.
★★★★★ 5/5
GoogleNot only did Big Blue find us our dream house, they have been amazing about helping us with any problems that have arisen since we moved in. Especially thanks to Julius who has been our liaison officer with the company!!
Isabella · 24 October 2024
★★★★★ 5/5
Googlereally easy to sign up and do everything it took me and my friends a max of 5 minutes, they really helpful and have example contracts you can look at before signing anything else and they answer all questions and are so helpful with any concerns you have
Lili · 15 December 2025
★★★★★ 5/5
GoogleDear Big blue, Please make Julius the face of your company. This guy knows how to sort an issue faster then you can say ‘my hot water isn’t working’. He’s like a celebrity in our house. He’s super helpful and gets the job done. The whole team is also hilarious (however i think they don’t like us) but the feeling is not mutual bc we 🩷 big blue. Also shout out to them for partnering with Apex- Apex knows what’s up. Best Maintenance guys out there. also they took my housemate to the trampoline park for her bday- so calm xx
Hattie · 24 October 2024
★★★★★ 5/5
GoogleThis review is a little bit late but i just want to say, i had the opportunity to rent one of big blue lettings properties in Burley park back back in 2017 when I was studying in Leeds.
The customer service they had given me was superb, these guys would go out of their way to help you. If there’s any problems with the house, one call to them and they’ll get it sorted as soon as possible.
Now a year later, (im not with big blue anymore) i had some issues with some bills at the old property in Burley park, and one of the guys (Asif) would go out of his way to still help me even now that i’m not renting from them anymore.
Thank you very much for a great customer service! Asif and the team, well done guys. You made my stay with you guys amazing!
John · 14 June 2018
★★★★★ 2/5
GoogleWhen viewing houses to live in, my flatmates and I had our eyes on one, but there were a couple of repairs needed. We were promised that they would be repaired by the time we moved in (about 4-5 months later). That was not the case. The things that needed repairing had not been fixed, and more things popped up as we continued living there. Big Blue Lettings were taking their time talking to the landlord, and apparently he wasn't taking them very seriously, because we had to wait for a fix for more than 2 weeks, meaning we could only cook on one of the stoves and nothing else. All in all, had it been better managed, it wouldn't have been bad, but we were all mostly unsatisfied with our stay, our landlord, and the agency which promised all would be taken care of fast when we needed it. Yes, the viewings were arranged fast and everyone was very nice in person, but that ended right after we started paying rent.
Dessie · 14 June 2018
★★★★★ 5/5
GoogleBig blue are great, especially Julius🔥🔥 He’s a lovely guy super helpful and gets the job done 👍🏼 They are very nice and also wished us a happy birthday🥰 …
Emily · 24 October 2024
★★★★★ 5/5
GoogleThey were really lovely when helping us buy our house for 2nd year. Both the guys who showed us the house answered all our questions and made us feel really comfortable and not rushed. They were a big help.
Alessia · 15 December 2025
★★★★★ 5/5
GoogleHad a great experience with bb lettings so far! Great service, always friendly and happy to help, i had some issues with the house but when I did they were responsive and helped solve the problem as it was w a private landlord and not them. Still yet to move out but from how its been so far should go smoothly! Cant thank them enough.
Ifty · 18 July 2023
Agent replied · 12 June 2024
Many thanks Ifty :-)
Good luck with the future,
★★★★★ 1/5
GooglePoor response to emails if you have a problem. It is as if you sent an email and a skeleton receives it, sat at a desk unable to answer because it's a skeleton. Just no reply, nothing. No use at all! Quick to make threats though. Oh yes hasty to send in 'debt recovery' for a mistake they made; threatening to get some 'rogue' debt recovering bullies in within days, for a payment 'you made' and 'David' overlooked! I will add after you are seen to be in the right, David will not admit to it or apologise for it. The only conclusion to be drawn from this is, the more David from Big Blue Properties in Birmingham gets to know you, the more he will abuse you.
Stab you in the back 'room patrollers,' you can guarantee when they sneak in that room; behind your back, 'something's' gone a-rye! The Company must have amateur Magicians that make things disappear.....but forget to 'magic' them back! Don't for a minute trust this 'failed' Magician, with the last name Raffan. He's like a Beast-Wolf in casual clothing! He operates in Birmingham but states his office is in Stamford. Hangs around a house they state as being 'Big Blue Property' like a 'retching' stench! Smiles to your face, looks clean, but will scam you out of double rent payments and 'abra-cadabra's' items from your room right under your nose! You could be downstairs and the Beast-Wolf swoops!NegativeResponsiveness, Quality
Roar · 24 August 2021
Agent replied · 12 June 2024
This review relates to Big Blue Properties, we are Big Blue Lettings a totally different company based in Leeds. We have absolutely no connection to this company. Please could the original poster correct this review.
★★★★★ 5/5
GoogleWe had a great experience buying a house with this company, they were all very helpful and nice! We managed to find a house that checked all our boxes and we're all incredibly pleased with it.
Nadia · 15 December 2025
★★★★★ 5/5
GoogleI was very skeptical of Letting agents but Big Blue provided an excellent, professional service in order to resolve a tricky issue. They acted with a level of understanding and decency that is highly commendable. Thank you again Big Blue for listening and acting with integrity 🙏 …
Caroline · 15 July 2025
★★★★★ 3/5
GoogleThe hand over of our house was disappointing, from the state the house was left in by the previous tenants it was obvious no one had inspected the house. On the plus side most of the issues were addressed within a week by the landlord.
Andy · 14 August 2025
★★★★★ 5/5
GoogleGreat letting agency! Hospitality was outstanding! THANKS SHAM for the 10/10 coffee
Salman · 13 February 2025
★★★★★ 5/5
GoogleMy experience with Big Blue Lettings was exceptional.
Big blue agent was incredibly helpful throughout the entire process, always available to answer any questions I had and address any concerns promptly. Their dedication to ensuring a smooth and stress-free experience truly made a difference.
As a tenant who lived in one of their properties, I can attest to their swift responsiveness. Whenever I had an issue or needed assistance, all it took was one call and they were quick to take action. Their efficiency and attentiveness to tenants' needs speak volumes about their commitment to customer satisfaction.
I appreciated their empathy and patience in finding housing options that met my needs and budget, as a student myself. They made the entire process seamless and enjoyable.
Additionally, I was thoroughly impressed by the quality of properties offered by Big Blue Lettings. Each one was not only well-maintained but also offered at an affordable price, which can be hard to come by. .
Overall, my experience with Big Blue Lettings exceeded my expectations. Thank you, the entire team, for your exceptional service!
Promila · 13 February 2024
★★★★★ 1/5
GoogleAbsolutely the worst and most useless property dealers I have ever dealt with. We moved in on July 1st to a filthy, neglected house despite clear promises of a clean, ready-to-live property. Instead, the cleaning was delayed for two days, … More
Khushi · 18 August 2025
★★★★★ 5/5
GoogleIncredible service, made an incredibly stressful time an easy experience. Would recommend to any other students looking for a place to rent in Leeds.
Foonleg · 15 December 2025
★★★★★ 5/5
GoogleBig Blue Lettings were quick and efficient when dealing with any problems I had in my house and any other queries. They were accommodating and friendly and I really enjoyed living in my university house for the year!!
Deeyah · 15 July 2025
★★★★★ 5/5
GoogleGreat guys, really helpful in finding a house that works. Openly discussed everything about the contract and the house itself. Really recommend.
Luca · 15 December 2025
★★★★★ 5/5
GoogleThese guys are the best. Lovely people, great knowledge of houses, and got us pizza at the end. Would give 7 stars if I could
Theo · 12 November 2025
★★★★★ 5/5
GoogleBig Blue letting agency provided exceptional service throughout my renting process. Their team was professional, responsive, and went above and beyond to meet my needs. From finding the perfect property to handling all the paperwork smoothly, I highly recommend Big Blue for their top-notch service and customer satisfaction.
Aksharkumar · 13 June 2023
Agent replied · 12 June 2024
Many thanks :-)
★★★★★ 5/5
GoogleBest place to get a house sorted, great staff and we had a feast in shop after signing a house. Would 100% recommend!
Giacomo · 12 November 2025
★★★★★ 1/5
GoogleWould not use this letting agency again. They are absolute con artists. Make sure you take pictures of everything when you go in there. They have “witnesses” who complain about noise disturbances who are related to the people who own the properties. Tenants ask for a list of jobs that need completing before they leave and even though they have proof they’ve been completed, they still lie and send rude and unprofessional emails. Avoid this company at all costs
Kelly · 13 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
