5/5
GoogleJohn and the team and Fine and Country were extremely helpful and made the buying process very easy for us.
Trusted Agent profile · Leatherhead
Fine & Country Epsom Leatherhead reviews
★★★★★
86 reviews across 2 platforms
Cleeve Road, Leatherhead, KT18 7HD
Fine & Country Epsom's office in Leatherhead, at Cleeve Road, is rated 4.8 out of 5 across 86 reviews on two platforms, including 85 Google reviews rated 4.8.
Reviews
Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
Google5/5
GoogleAdrian and Team (especially Jane and Riley) were excellent in the Sales Process. Extremely happy to have done business with Fine and Country Can't recommend enough.. Awesome & Proactive Team with good professionalism in the line of WorkPositiveResponsiveness, Professionalism, Value
Agent replied · 21 June 2023
Dear Vin , thank you for praising Adrian and the Team, especially Jane and Riley. Really good to read that you found them excellent in the sales process and that they were an Awesome and Proactive team. Kind regards Fine and Country Cheam.
5/5
GoogleExcellent service from F&C staff at every step of the sale. Adrian ,Jane and the team did a great job in a very challenging market,and kept us fully up to date with the progress and handled all the viewings and feedback. Couldn’t be happier Terry & Kim
Agent replied · 21 June 2023
Thank you Terry for sharing your positive experience. We are really pleased to read your great review of the service you received from Adrian, Jane and the team.
5/5
GoogleAfter nearly 40 years the thought of moving and downsizing was daunting. We chose Fine and Country due to their excellent reputation. Adrian, the branch manager, was very reassuring and despite a delay of a year, due to the lockdown, the marketing was superb. It generated enormous interest and led to more than 80 first and second viewings. Sharon and Riley facilitated them all which led to more than 20 offers. F and C filtered and guided us to a successful sale. The F and C team were thoroughly professional, kept us fully briefed and were readily available to give advice. They were a joy to work with and we have no hesitation in recommending them. Thanks to their efforts the selling of our home was much less daunting than we feared.PositiveProfessionalism
Agent replied · 21 June 2023
Dear Robert , thank you so much for putting a spotlight on the service and the work that goes into getting our vendors the best outcome. It is wonderful to know that after 40 years of living in your lovely home that we were instrumental in making the move less daunting than you feared and that the team secured more than twenty offers after 80 first and second viewings to secure a successful move, Thank you for your 5 Star review , one we are very proud to have been given. Kind regards Fine and Country Cheam.
5/5
GoogleWe recently bought our house through Fine and Country, Cheam, and it was an excellent experience from start to finish. Jane, the Branch Secretary, made all the difference and ensured the transaction was as smooth as it could be. Thanks again to Jane and the team
Agent replied · 21 June 2023
Thank you Chris for rating our service and mentioning Jane.
5/5
GoogleWe purchased our property through F&C Cheam back in Nov 2021. Prior to that we have attended numerous properties viewings with them and the team have always been professional, friendly, helpful and efficient. Purchasing a house during Covid high peak period was crazy as the market was so hectic and stressful and Adrian looked after us for our purchase and he was very knowledgeable and helpful in giving us advices and responded to our enquiries very quickly, this made our transaction less stressful and much more smoothly. Would definitely recommended F&C Cheam Team for some professional and friendly services :) thank you for your help and we love our new house! Hoi Ting :)
Agent replied · 21 June 2023
Dear Cath , thank you so much for this great and insightful review . Adrian will be delighted with what you have said and how you have conveyed the service that you received. We are also very pleased that you would recommend us and most of very happy that you love your new house. Kind regards Fine and Country Cheam Village.
5/5
GoogleJohn was fantastic in his advice in the current market. Highly recommended.
1/5
GoogleI don’t like to be negative but I feel I should express the frustration at dealing with your branch when trying to find my forever home and as feedback is a gift, maybe this can help you improve your service. I viewed a property through you and what followed was a rather impersonal experience. No follow up calls, no further detail on the questions we had asked at the time of viewing, just a blanket email asking for final offer to be submitted. I called to speak to Adrian about the process and whilst I appreciate it’s your approach to things, it felt cold. I think if you adopted a more personal approach and improved on your communication that it would really benefit you as a business, like another estate agent in the village who is not part of a chain. I understand the pandemic increased workloads and as you were inundated with calls you probably felt you could afford to be more distant from your clients, but I’d suggest looking at this approach as the world returns to normal as you lost my custom from both a selling and buying perspective. I hope you take this onboard and put things in place to improve your process.NegativeResponsiveness
Agent replied · 21 June 2023
Many thanks for your feedback, Fine and Country welcome all feedback, positive or negative and strive to deliver the best service. Its unusual to receive such feedback more than a year after the events took place without having received any direct communication of concern and as with every conversation context is important to understand dynamic events. Following unequalled World events, Estate agents were fortunate enough to be one of the first industries to start work after the lockdown; new working requirements, continued social distancing and uncertainty of the ongoing events challenged everyone. You viewed the property with Fine and Country on Saturday 27/06/20, due to the unprecedented demand we hosted many pre booked viewings and received multiple offers. To allow every viewer fair opportunity and to ensure we delivered the best outcome for the seller we created a system asking all offers to be made within a time frame. To help explain the process in detail we emailed and discussed this with you on the 30/06/20, essentially you felt it unhelpful to not provide a figure which would be successful, of course to do so would have removed all neutrality and equal opportunity for all buyers and this was explained. Unfortunately you wasn’t successful and we contacted you again on the 02/07/20 to inform you of this. Lastly we continued to update you with newly available property over the proceeding months and urgently wanted to help you move. If we can ever be of assistance in the future please do not hesitate to contact us.
5/5
GoogleWe bought a property through Fine & Country and very happy with the service provided. Jane and Adrian kept us updated throughout the entire process and always in a polite friendly way. A smooth experience, I can't fault them.
Agent replied · 21 June 2023
Dear Tu-Vi Ta, We are really pleased to read your positive review regarding the service from our team. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future.
5/5
GoogleIt was a pleasure working with the Cheam Fine and Country team on the sale of our house. They are a hard-working and practical team, straight talkers, with a very good attitude and approach. They did what they said they would do, and you can't always say that about everybody. In fact they exceeded our expectations. So a good experience all round and I wouldn't hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2023
Dear Stefan , this review we feel really shows why people should consider Fine and Country and we sincerely hope that when people read it they will act upon it and give us a call. Thank you for your fine words. Kind regards Fine and Country Cheam.
5/5
GoogleAdrian, Riley and Jane all provided exceptional support, and showed fantastic customer service. From the beginning of the viewings until we got the keys, they were incredibly helpful. They were always on top of chasing procedures. We did 4 viewings and through each one they were very helpful and answered all the questions we had. We very highly recommend this estate agent; this is the best experience among the other estate agents. From Samer Al- Kubaisy.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2023
Dear Samer, thank you for your 5 star review of the team. We are delighted that you were happy with the service provided and from what appears to be from the very start all the way through to collecting the keys. We do like to think of ourselves as a hugely important part of any purchase and we feel your kind words have captured this. Thank you for highly recommending us and commenting on the fact that your experience with us was the best compared to others. Kind regards Fine and Country Cheam
5/5
GoogleJust exchanged our contracts for our new home in Sutton. Our whole hearted thanks and appreciation to Fine and country- Cheam. The team had been wonderful from the day of the viewing till this date. One thing you as a buyer you would want is updates, especially your eagerness to know the chain completion. Adrian our Branch manager has been fabulous on that aspect always providing the updates needed to keep our anxiety in check. :-)..PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2023
Dear Aravind , thank you for capturing what a difference a good agent can make when it comes to buying your home , well done to Adrian and the team for demonstrating what a difference good communication makes. Kind regards Fine and Country Cheam
5/5
GoogleWhile looking for a house, we spoke to many estate agents but in end Sharon Porter helped us in getting what we were looking for. During the process, she has been very understanding and flexible with us. She was always available to show the house multiple times at short notice. She was open to share her experiences on the area and recommending the properties which she thinks will fit our needs. So if anyone is looking to buy or sell property, I recommend speak with her 😊
Agent replied · 21 June 2023
Sharon is delighted that you have highlighted her service to you and she is particularly pleased that you recognise that she has a great deal of experience and knows the area so well which has certainly helped her with other clients to. Kind regards Fine and Country
5/5
GoogleJohn has been such a great support - always available to answer questions, keeping conversations going and following up any enquiries. He’s a standout member of the team!
5/5
GoogleThe team at Fine and Country were great! Fantastically communicative and always happy to chat on the phone. A special shout out to Sharon, who acted as both estate agent and therapist at times! Cannot recommend highly enough.
5/5
GoogleWe were delighted with the way our house sale went. Adrian and the team were fantastically helpful, professional and honest throughout the process. We would thoroughly recommend them. Marian and Peter
Agent replied · 21 June 2023
Thank you for leaving us a positive review and sharing your experience.
5/5
GoogleWe bought a property via Fine & Country in 2024. We dealt mainly with John who was professional, proactive and approachable throughout. He kept us well informed and we always received updates from John well before our own agents. We would recommend F&C and will bear them in mind for any future sale.
1/5
GoogleI would like to warn potential buyers when viewing “Open Day properties”, The manager and his team seem to already have a buyer in mind. It seems an exercise carried out to fool the seller. This is what actually gives the estate agency business a bad name, maybe common practice for the agents but the losers are the sellers/buyers. The term “grease someone’s palm” comes to mind. So pls consider these so called “Open Days”
Agent replied · 21 June 2023
As a business we pride ourselves on transparency. The suggestion of hosting an open day to simply sell to a pre-determined buyer is an illogical fallacy as the very nature of an open day allows for full market exposure and the sellers choice and buyers level playing field. Worryingly we have no record of ‘Tom Smith’ having viewed any property with Fine and Country Cheam, similarly we haven’t received any direct communication in relation to this experience or view from any party under any name.
5/5
GoogleMy initial contact was with Liberty Rogerson at Fine & Country. She was very professional, welcoming and enthusiastic. She swiftly arranged the property viewing and Liberty clearly demonstrated her in-depth knowledge of the property which …
5/5
GoogleWe have recently exchanged with Fine & Country and have been dealing with Carter throughout the process. A very smooth process and great professional attitude, we have managed to exchange in 8 weeks after the offer was accepted, mainly thanks to good communication and commitment on both sides.
5/5
GoogleFine & Country at Cheam have been excellent throughout the process, delivering on everything they promised and more. They always kept you informed, arranged lots of viewings, offered good advice throughout and have persisted through a long, difficult sales process (due to probate being required) and challenging economic times. I know people like to say "I don't know what estate agents do for the money?" but this certainly wasn't the case with F&C in Cheam - they absolutely earnt every penny and deserve credit for a great service. I can't recommend them enough. Thanks - your help was much appreciated.
5/5
GoogleExcellent Service from Fine & Country Cheam Branch. We had issue with our previous buyer and estate agent and feared collapsed chain. F&C very quickly re-launched our property, found and pre-screened suitable buyers and engaged throughout the completion process. No resource spared. Very happy with the service and would definitely use them again.PositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2023
Dear Paul , thank you for capturing why we believe that Fine and Country are a different estate agent and we very much appreciated the opportunity to help in your move and and be the reason that the move did eventually take place. Kind regards Fine and Country Cheam.
5/5
GoogleSam, Stuart and the rest of the team at the branch have been an absolute pleasure to deal with and have always been at hand. Would recommend.
5/5
Googlerequested a visit to my house for valuation only at this stage and they arranged this speedily and efficiently to suit my availability.. excellent service and feedback on the day and subsequently in writing.. Very helpful and supportive. …
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Questions about Fine & Country Epsom Leatherhead
How many reviews does Fine & Country Epsom Leatherhead have?
Fine & Country Epsom's Leatherhead office has 86 reviews across two platforms: 85 on Google, 1 on Facebook (across the whole business).
What is Fine & Country Epsom Leatherhead's rating?
Fine & Country Epsom Leatherhead is rated 4.8 out of 5 across all 86 reviews, and 4.8 out of 5 on Google from 85 reviews.
Where is Fine & Country Epsom's Leatherhead office?
Fine & Country Epsom Leatherhead, Cleeve Road, Leatherhead, KT18 7HD.
