Trusted Agent profile · Leatherhead
★★★★★
1,798 reviews across 2 platforms
3 North Street, Leatherhead, KT22 7AX, KT22 7AX
Part of Cubitt and West, see every office.
Cubitt & West's office in Leatherhead, at 3 North Street, is rated 4.7 out of 5 across 1,798 reviews on two platforms, including 98 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Cubitt & West Leatherhead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
5/5
TrustpilotThe company has been extremely helpful…
The company has been extremely helpful in guiding us thru the formalities of becoming a landlord. We are grateful.They have informed us promtly when issues have been raised.
Hi Eva,Thank you for leaving a review! We're delighted to hear how extremely helpful you've found our agents to be as they've guided you through the process of becoming a landlord.Best wishes,Cubitt & West.
5/5
TrustpilotAbigail from Cubitt&West was extremelly…
Abigail from Cubitt&West was extremelly fast and very helpfull, sorting our boiler issue in 24 hours. We have been with cubitt&west for over 5 years now and can't complain!!
Hi Iulian,Thank you for leaving a review! It's great to hear how positive your experience with our agent has been over the 5 years you've been with us, and how helpful Abigail has been in getting issues sorted quickly for you.Best wishes,Cubitt & West.
5/5
TrustpilotA great moving experience
Everyone at Cubitt and West were very helpful, informative and friendly.Julie,Andy,Lorraine and Ed were so kind and responded well to questions of concern. I would highly recommend them to family and friends.
Hi Wayne,Thank you for leaving a review! We're delighted to hear how helpful, informative and friendly you've found our team to be.Best wishes,Cubitt & West.
2/5
TrustpilotDid not return phone calls. No personal service. just generic emails.
First experience with Cubitt and West 3 years ago, 100% very proactive. This time round with a different branch, more recently despite promise of call backs, none received and the opposite experience. Not proactive or responsive at all. Moved sale of house to a local competitor and wouldn't use again or recommend Cubitt and West. Quite disappointed.
5/5
TrustpilotI chose Cubitt & West to sell an…
I chose Cubitt & West to sell an inherited property due to their ability to vet buyers and arrange viewings with very little involvement being required by myself.They provided frequent updates throughout the process.
Hi Gareth,Thank you for leaving a review! It's brilliant to hear how positive your experience with our team has been whilst selling your inherited property.Best wishes,Cubitt & West.
5/5
TrustpilotProfessional, Reliable and Efficient
Thank you very much to Maddison, Robin, Nicola and Julie for the support and excellent service I have received so far with my property search. I would thoroughly recommend Cubitt and West for their professional approach, reliability and efficiency.
Good morning Gill,Thank-you for your kind words about Maddie, Robin, Nicola & Julie at our Cubitt & West Waterlooville branch. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
1/5
TrustpilotCubitt and West - an inadequate letting agent
Cubitt and West (C&W) managed my maisonette for 20 months. I have been disappointed with the service that they provided, and I am not able to recommend them as letting agents. I am not a “professional” landlord; I was obliged to leave my lovely home and needed to have it occupied in my absence. C&W offered a fully managed letting package, with a comprehensive range of services and a lot of reassurances set out in detail in their literature. Sadly, for me this turned out to be all talk and little action. The C&W service is of the headless chicken style; “the tenant has contacted us to say that …. (the boiler is not working; the water has a chemical taste; the bathroom door handle is broken). Please advise”. Of course, I had a list of trusted contractors who had worked for me for years, and I was okay about getting them to do some of the work. But when there was a job that they could not do, the C&W contractors either did not turn up at all (= a very unhappy tenant) or charged me three times the going rate for the work. Essentially, I have been paying over £1500 a year for a messaging service; C&W acting as an intermediary between the tenant and me. Sure, that meant that I did not get phone calls from the tenant at 3.00 a.m., but I could have avoided that by managing my property myself using a dedicated WhatsApp group. Of course, C&W did find the tenant, but only by offering him the maisonette at rent £300, £400 below the going rate! Overall, an unhappy experience, and one that does not compare with what I have been told by friends and relatives of their dealings with other letting agents. Cubitt & West, never again!
5/5
TrustpilotDaniel was so very helpful
Daniel was so very helpful. He was polite interested and overall a really nice person , hope he finds our new home we are hopeful. Thankyou Dan .
5/5
TrustpilotMarcus and Abbie have been brilliant in…
Marcus and Abbie have been brilliant in our journey of finding our home . They have been extremely helpful and some how made everything we wanted possible. I am so glad we went with cubitt and west to find the perfect house for us.
Good afternoon Millie,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Marcus & Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotWhat a team
Madison, Nicola and Emma could not have been more helpful and made the whole experience of selling out property a breeze, couldn’t recommend them enough.
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they were able to make the selling process such a breeze for you.Best wishes,Cubitt & West.
5/5
TrustpilotSales and Progress deserve a mention and thanks
During the long procedure Julie Bramble has kept me informed and sane! Without Samara initially and Julie I would have been ready to give up. Thankyou so much for being there.
Thank you for leaving a review! It's great to hear how Julie has been able to keep you informed, as well as sane, throughout what's been a long process.Best wishes,Cubitt & West.
5/5
TrustpilotWhat a STAR
What a STAR! Cailean Burns and the team have been. Really personable and friendly, always there to help and support with a smile on his face.
5/5
TrustpilotVERY PROFESSIONA. IMPRESSIVE!!
The process with Cubitt and West was extremely professional and efficient. Jenny was polite but helpful and warm at the same time. Response time was always prompt: impressive!!
5/5
TrustpilotGreat experience!
Ashleigh has been very kind and helpful throughout our moving process thus far! She’s been lovely to work with.
5/5
TrustpilotI recently sold my house through the…
I recently sold my house through the crawley branch, mainly dealing with Kristine and Nichole. I found them to be very helpful, efficient and got me a very good price. I found the experience very easy and would definitely recommend.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotNorthend Branch
Northend BranchHolly Mackay Is a true asset to Cubitt & West her customer service skills are second to none and nothing is too much trouble. A*Highly recommend.
Hi Samuel,Thank you for leaving a review! It's great to hear how positive your experience with our agent, holly, has been and how pleased you are with the service you've received from her.Best wishes,Cubitt & West.
5/5
TrustpilotCubitt and West A**** COMPANY
Cubitt and West have been absolutely fantastic from start .....i would say until finish but I'm moving into another one of there properties because there level of service exceeds every other company I have been with. They employ the most caring and knowledgeable of people who will always help you, no matter your problem/situation. A***** COMPANY AND EMPLOYEES
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
2/5
TrustpilotJayde Bose, Thank you xx
Jayde Bose,you were fantastic looking after my mother making sure we were informed at all time HOWEVER ! 1 year it took to move house your team let the side down and if its not you leading next time we wont be using Cubitt & west for the future...!
Dear TdrThank you for taking the time to complete a review and for your wonderful comments regarding Jayde Bose. We are disappointed to read that the transaction experienced delays and regrettably we are limited on how much we can assist in the progression of a sale once the conveyancing process starts. However, we would always aim to help keep our customers informed and chase the necessary people when required.Thank you once more for your kind words regarding Jayde and we would of course welcome the opportunity to work with you in the future.Should you have any further concerns or wish to discuss any of the above please contact us on customer.relations@arunestates.co.uk or on 01702 540802Kind regardsCubitt & West
5/5
TrustpilotHelpful and friendly service
Luke was always helpful friendly and polite
5/5
TrustpilotCubitt and West
I can’t speak highly enough of Cubitt and West - moving home has been seem free with their help, I had the pleasure of having Daniels help and nothing has been too much trouble. Now just the joy of unpacking and making our new house a home!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotHighly Recommended
The team at Cubitt and West have been brilliant in setting up and managing our rental property. They were highly recommended and I can see why!
Hi Benjamin,Thank you for leaving a review! We're delighted to hear how positive your experience with our agents has been and how brilliantly they've set up and managed your rental property.Best wishes,Cubitt & West.
5/5
TrustpilotCiaran helped us with re-letting our…
Ciaran helped us with re-letting our property and provided professional guidance throughout the process. He was quick to respond to any queries we had and we appreciated his honesty when advising us. This efficiency helped us to turn the property around quickly from our previous tenants and to find new occupiers for the date we needed at the required rent. Overall, a great service that met all our expectations.
5/5
TrustpilotA well deserved positive review
A well deserved positive review. Despite a chain free purchase, it’s been an incredibly tricky process. Richard however has remained calm, professional and accommodating throughout. He has gone above and beyond in order to get us over the line and he’s an most definitely an asset to the sector.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotExcellent Sales Progressors!
As first time buyers we were very grateful to have a superb Sales Progressor (Julie Bramble) who took care of multiple parties during a complex set of circumstances. Communication was excellent throughout and we felt well informed at all times even when solicitors weren't being particularly helpful!
Hi Gary,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
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Tell us what you need and we'll put you in touch. Cubitt & West Leatherhead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
