The Property Experts reviews

★★★★★ 1/5

Google

I would give zero stars if it were possible. I would urge anyone to stay away from properties managed by them. We received a property that was not cleaned and was also utterly filthy upon moving in. It also had plenty of structural issues that were never disclosed, leading to issues such as leaks and structural damage. These were never fixed while we were there since it takes so long for them to provide people to check up on the property. Additionally, note that they will take an exorbitant amount of money for the cleaning fee at the end - we spent days cleaning the property before moving out and nearly £400 was still taken from our deposit purely for ‘cleaning purposes’. You will lose much of your deposit and unless you go for a legal dispute, there is nothing you can do about it. Avoid at all costs.

Ayham · 23 September 2025

★★★★★ 5/5

Google

A huge shout out to Absar Sarwar! We have just moved into our new rental home and Absar has been nothing short of wonderful. He’s always on hand to answer my stupid questions and is extremely polite, friendly and accommodating. From our first viewing to picking up the keys he’s kept us in the loop - every step of the way. We couldn’t have done it without him. The welcome hamper that Newmans provide is a lovely and thoughtful gesture. We feel confident and looked after under his guidance. 100% recommend.

Becky · 27 June 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Costin-Gabriel Copaci provided an excellent service and exceed my expectations. My experience with him was hugely positive. I have been looking for a 3 bedroom house in Tunstall area, Stoke on Trent, for a long time, but without results. Knowing Costin from some friends, he quickly offered me a solution that I was very happy with. The whole process went very professionally and quickly, cheerful communication, managing to move in on the date set almost a month ago. I wouldn't hesitate to recommend Costin. Thank you very much Costin-Gabriel Copaci

Alexandra · 2 June 2023

★★★★★ 1/5

Google

The worst customer service and worst agency to rent through. After then end of my tenancy they urged me to return keys, before checking on property state, and then accused me of non- existent damages, fortunately I had video records of everything in the flat before I leave. They refused to return my deposit until I went through a complaint to the deposit scheme. Very rude and never fixed any issues I reported in the property. I highly disrecommend

Mary · 24 August 2025

★★★★★ 1/5

Google

Really bad estate agents. Julie is useless and has no idea what she is doing, probably worst agent I've come across. They just want to take your money and are extremely rude and lack any intelligence. Came into the office to speak them and they were eating their food while I was speaking to them and was chomping on their food while talking to me. If you have any self respect you would go anywhere else and avoid these unprofessional scammers. You have been warned!!!!NegativeProfessionalism

Dayyan · 26 October 2022

★★★★★ 5/5

Google

I initially met Nathaniel when he came to value our property. He was really friendly, easy going and was honest about what he thought about our house which we appreciated. We met him again a few months later at viewings for other properties. Again, he was really friendly and was a massive help in helping us decide which one was best suited to our needs. Due to unforseen circumstances our sale/purchase took over 7 months to complete. During this time he always called back when I called, text me back straight away and advised when and where needed. He also put me in touch with Jessica Nobel who deals with sales progression. From the first time I spoke to Jess she had the same friendly manner about her that Nathaniel did. She kept me up to date with all the going ons and when I found things too tough to handle she was more than sympathetic and realistic about what may or may not happen. I can not recommend both Nathaniel and Jess highly enough!

Nisha · 11 August 2021

★★★★★ 1/5

Google

Extremely poor customer service! Julie is extremely rude and does not have a way of speaking to her customers. While i was a tenant at one of the properties they managed, it took extremely long to get something fixed. They only care about their money and will try to charge you for almost everything they can. I would definitely NOT recommend them to anyone!!

Durvakshi · 26 October 2022

★★★★★ 5/5

Google

I’ve worked with Brendan many times now and I have recommended him to friends and family and every time he has got the job done. What I like about Brendan is how active he is in the sale process, he really puts in 100% effort, he goes out of his way to help and it feels like he wants the sale as much as the person selling the property. I can’t recommend him enough.

Adam · 27 October 2019

★★★★★ 1/5

Google

I rented a flat with Newman last year... I think it is the most unprofessional service I have ever had with any business. Nothing was right: unresponsive for the length of the tenancy, flat wasn't professionally cleaned before we moved in, as promised, and they tried to get a large part of the deposit at the end (disputed and they didn't get it). I don't understand how they can operate with their very poor and disorganised ways of working.NegativeResponsiveness, Quality, Professionalism

Pierre-Louis · 26 October 2021

★★★★★ 1/5

Google

To summarise the incompetence here, just compare these guys reviews to every other Leamington estate agent. [We were tenants but note for property owners we have another story relevant to them at the end of the review] Our experience with The Proprety Experts was one of the worst experiences I have ever had with an estate agent for many reasons detailed below: - Worst of all was our actual experience dealing with Julie (as you can see from other reviews we are not the first). Without even talking about the patronising tone she would speak to you with, Julie consistently use aggressive and conflict inducing language. Would often quote legislation at us (incorrectly) to excuse any reason not to work despite the legislation not applying. She would often be unresponsive for sometimes weeks. At one point she said they weren't going to make any other fixes on the property as the property owner had already had to spend lots on fixes they should have done before someone live here! (We had no real issues with other team members, but there is clearly a leadership issue here that isn't being dealt with) - We were assured the property would be cleaned before we moved in and this categorically did not happen. The inventory report on our move in has the words "dusty", "grubby" and "dirty" repeatedly throughout every page and this does not do justice to the disgusting state of the property when we moved in. - We had countless issues within the property when we moved in (including but not limited to broken doors and water fixtures). None of these were even looked at within our first month at the property. - Even when we had been in the property longer, we were often waiting weeks to deal with even urgent issues such as doors randomly permanently locking (even those with no lock) behind you and WATER DRIPPING THROUGH A LIGHT FIXTURE! Though apparently these issues were never classed as "urgent" despite the fire risks. (I want to add to be clear, any labourers who did come the flat were also very helpful and professional, we never had an issue with their conduct) - When we moved in we were given a piece of paper (to leave on our dashboard) saying that we could park in our space until we ordered a pass for our flats private space and if there were any issues they would call the agency. We were inevitably given a £50 parking ticket due to meaninglessness of this piece of paper and when we asked the agency they said it was our fault for believing the paper would work and they would not deal with or cover the ticket. - Consistently the agents had no knowledge of the property including where our post was, bins, meters and our parking situation as previously stated. In summary, living in a property managed by this agency is one of the biggest regrets I have as it is induced unnecessary stress on me, my wife and a friend that lived with us. The reviews speak for themselves, stay far away! [For Property owners] We lived in the property for 3 years and at the end of the tenancy presumed there would be at least some deposit challenge for some cost impact we may have made to the property in that time. I would have considered at least a proposal reasonable considering but I honestly suspect they never even checked on the property after we moved out. They even asked us to provide the final meter readings to save them a trip around the corner, so we could have said anything! After a couple weeks, we just suddenly had our deposit appear in our account with no challenge. So I don't know who these guys are actually working for at this point, bloody useless all round.

Jamie · 24 March 2024

★★★★★ 1/5

Google

Rented a house with them a couple of years ago and the agent was rude, unresponsive, and refused to answer clearly to our questions (I suppose they weren't sure about the answer but didn't want to admit it). Fortunately, the landlord was much more responsive, though rightfully upset about having to do the agency's job. We thought it was just that particular agent being unprofessional, but we recently booked a viewing with the sales team and the agent that showed us around was equally awful: he just looked at his phone the whole time we were there and made us feel like he was making us a huge favour being there. Glad we didn't end up buying the property and hopefully won't ever have to deal with Newman Properties again.

Marco · 24 March 2024

★★★★★ 1/5

Google

Avoid at all costs. Myself and my housemate were renting and received awful, awful service. We were given no support for the many issues we had, including no hot water or heating through Christmas and Winter, and a two meter crack in the kitchen ceiling, which also resulted in that and the bathroom above being unsafe. We raised these issues time and time again with 'Julie', with absolutely no support. Eventually being given a 'No-Fault' Section 21 Notice, just before Christmas.

Charlie · 24 March 2024

★★★★★ 5/5

Google

Our experience as buyers via Newmans has been great. Donna and Catherine have been on top of everything the whole way through the process and have gone above and beyond in assisting us with enquiries and communicating with the sellers of the property we are buying as well as with the solicitors. Without their communication and persistence I'm certain our purchase would have taken much longer.

Bethan · 27 October 2019

★★★★★ 4/5

Google

I was a tenant with Newman for 2 years and had no issues with them. The property was well looked after when we did the viewing and clean to an acceptabled level, similar to when we moved in (I don't believe a professional cleaning was carried out, but still ok). The agency was quick on talking to the landlord about our request to remove some furniture from the house and sorting out the contract. They've always forward my maintenance requests to the landlord and replied to "most" of my emails. The email response has improved recently since they've created a dedicated email for maintenance requests. Also any inspection or contractor's visits were communicated by email early enough so I could plan to be at the property on those days. I didn't have any issues with agents or with the return of my deposit (the house was returned in a really good condition similar to when we moved in ofc). The only reason for a 4 star review is one maintenance request we had on the radiator (not major since it was summer) took a really long time to get fixed. The landlord has requested it to be checked by his plumber in aditional to Newman's plumber, which has cause some delay and confusion. I believe that at the end Newman's contractor had an approved order to fix it, but was postponing it since it was summer and nobody followed up with him (me or Newman). Thanks you to all agents from Newman :)

Otavio · 11 August 2023

★★★★★ 5/5

Google

Julie and Poppy are a god send. Honestly from start to finish I found them to be polite, professional and above all else they were approachable. When calling or dropping by the office, nothing ever seemed to be too much trouble. When requesting anything in relation to repairs, our land lord was responsive and Newmans sought to get the issues resolved as soon as they possibly could. I can only assume that other negative reviewers have maybe been met with the same respect and level of customer service as they are presenting. Always worth treating others how you would like to be spoken and treated yourself as my experiences with Newmans are a far cry from the negative reviews left below. I will be back with you again in the new year. :)

Peteajwalden · 11 August 2023

★★★★★ 1/5

Google

My girlfriend and I are needing to relocate to Oxfordshire so have been trying to find somewhere to rent. Found a nice property advertised by Newmans & enquired. Absar replied with some information but could not be flexible in viewings at all despite knowing it's a 200+ mile roundtrip for us. No weekend viewings. No virtual viewings.

Ryan · 27 July 2024

★★★★★ 1/5

Google

Trying to book a viewing is near on impossible sent over 5 messages via several different platforms, i then called and the automated systems has about 5 different options, once I finally spoke to a human who couldn't have been any less enthusiastic said that the property has now been let despite i still being advertised as available. Customer service is appalling "!

Michelle · 24 March 2024

★★★★★ 1/5

Google

Newmans found me a tenant for a house in Leamington Spa. The tenant was not working and had 2 county county judgements against her. Newmans did not inform me that the tenant they had found me was not working and that she had 2 county court judgement against her. She was a tenant from hell and she caused around £8,000 damage to the house. Please be very wary of using Newmans Letting agents in Leamington Spa.

Jasbindar · 26 October 2022

★★★★★ 1/5

Google

VERY POOR, UNPROFESSIONAL SERVICE - AVOID! We arranged a viewing of a house to rent on Thursday. When we turned up the current tenant would not answer the door and had put a key in the lock so the agent could not get in. The agent was very apologetic and told us she would rearrange the viewing and make sure we were the first to view the property. We agreed to this and said we were very keen to rent the property, but of course needed to have a look inside before we did. We told the agent that the house ticked most of our boxes and we would likely take it following a viewing. The viewing was rearranged for Saturday, we turned up and the same agent was showing the property to another couple. We were a little shocked after what the agent told us, but we went on with the viewing. The house did tick all our boxes, so despite the messing around we agreed to take it and handed the agent our completed application form. On Monday we had an email to say our application was not successful, as the landlord had decided to go with one of the other applicants. We are VERY frustrated, when we were told we would be the first to view the property... I don' know why an agent would say that to a couple who had told them they'd take the house, pending a viewing and then arrange other applicants to view. This seems very poor and very unprofessional to me.NegativeQuality, Professionalism

Tara · 11 August 2021

★★★★★ 1/5

Google

Newmans run a shameful practice. They left us with a broken boiler for 6 months and severely damp house for 4 months which led to extensive property damage. They only care about the rogue landlords they serve, don’t expect much as a tenant. Julie filed two fake invoices to TDS on behalf of our rogue landlord trying to take our deposit. Avoid at all costs.

Andy · 25 March 2023

★★★★★ 5/5

Google

Catherine was amazing throughout my moving process. She was so persistent when it can to chasing things up for me, responsive to my questions, friendly and very patient. Thanks Catherine, well deserving of the 5 stars!

Danielle · 27 October 2019

★★★★★ 1/5

Google

Don't know where to start really, there is no option for a NO STAR RATING..... no care for their customers at all, we have had 3 years of the most unbelievable shoddy workmanship ever. Our house is now worse than when we moved in because of bad work done on the property, we have noted everything with our landlord so he knows its not our fault. Our floor has now been left in an unusable state for 13 weeks due to a leak left by one of their contractors...please don't be tempted to use these people we are starting to think they are corrupt and its all a scam!

Stuart · 27 October 2018

★★★★★ 2/5

Google

Was a tenant for more than two years with prompt rent and the place was returned in better condition than i moved in. Newmans tried to abstract some of my deposit due to a water stain which was caused by a leak. This was disappointing as apart from that I was happy with them (even though the place i rented was meant to have parking when in actual fact it didn't.) Thanks to the deposit scheme my monies was returned minus more charges/fee's from newmans. Play it fair newmans and its a 5 star.

Coventryhome · 27 October 2018

★★★★★ 2/5

Google

Was a tenant for more than two years with prompt rent and the place was returned in better condition than i moved in. Newmans tried to abstract some of my deposit due to a water stain which was caused by a leak. This was disappointing as apart from that I was happy with them (even though the place i rented was meant to have parking when in actual fact it didn't.) Thanks to the deposit scheme my monies was returned minus more charges/fee's from newmans. Play it fair newmans and its a 5 star.

Private · 29 December 2017