Every review we hold for the Launceston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIn Polyphant’s lanes, where time runs slow,
And Cornish breezes soft do blow,
We came to see a home of grace,
A quiet bungalow, a peaceful place.
And there was Neil, with steady hand,
A guide both warm and deeply grand.
Though new to Kivells, his skill was sure,
Professional knowledge, calm and pure.
A Welsh-born heart, yet Cornwall’s song
Seemed in his manner to belong.
A well-trimmed beard, a kindly smile,
He walked us through each room, each tile.
Before that day, the phone had rung,
With Dan, whose welcome brightly sung.
The owner’s voice, so clear, so kind,
A rare assurance hard to find.
Together they form a noble pair,
With service built on trust and care.
Cornwall’s history, rich and deep,
Through Domesday ink does ever seep.
Launceston’s castle, on high stone crown,
Watched as we walked through this small town.
And in that moment, one could feel,
The timeless weight of Cornwall’s seal.
We thought of artists who shaped the land, Hepworth’s sculpture, Nicholson’s hand,
Turner’s skies of restless light,
The Cornish coast in paint so bright.
And just as they revealed the view,
So Neil revealed a vision too, Not canvas, brush, nor marble face,
But homes where life can find its place.
Estate agents come in many a name,
Some famous long in London’s game,
Yet here in Launceston, none could exceed
The warmth and care of Kivells’ creed.
For where others sell with hurried tone,
Neil made each house feel like a home.
So here’s our praise, both glad and true,
To Dan, whose word first welcomed through,
And Neil, whose guidance shines so bright, A beacon in Cornwall’s morning light.
For should you seek in Kernow’s land,
A home to hold with heart in hand,
Look to Kivells, and you will find,
Profession matched with soul and kind.
Michał · 16 October 2025
★★★★★ 5/5
GoogleI cannot fault the way that the staff at Kivells have dealt with the sale of our property. We initially dealt with Will who showed prospective purchasers round and then Laura who dealt with progression of the sale. Both dealt with the sale in a very professional and friendly manner from the outset. Laura kept us updated on a regular basis as to how the chain was progressing and finally getting it across the line after a lot of hard work on her part. HIGHLY RECOMMEND, THANK YOU.
Ruth · 16 April 2025
★★★★★ 5/5
GoogleWe were selling a tenanted property which we had owned for a good number of years, we contacted several agents in the town to provide us with an estimated selling price and their terms of sale
Kivells were mid price range in terms of their fee.
We then contacted the office and were very pleasantly surprised how professional their approach was, on this basis we agreed the terms of sale.
We had quite a protracted sale which eventually completed thanks to the perseverance of the Kivells team
Geoff · 16 November 2025
★★★★★ 5/5
GoogleI find Kivells very helpful and supportive. The staff are always friendly and approachable when you pop into the office, and they’re very quick to respond to any questions or queries I have. They also helped me with letting out my rental properties and now manage one of them for me, making the whole process straightforward and stress‑free. I would happily recommend them to anyone looking for a reliable and supportive team.
Alison · 16 January 2026
★★★★★ 5/5
GoogleLaura Westcott was excellent from viewing to collecting the keys. She answered emails out of office hours, so above and beyond what we expected.
ANN · 16 November 2025
★★★★★ 5/5
GoogleSuch an amazing service. Amanda and Laura were both so friendly and helpful and went above and beyond what was expected. They chased the solicitors from both sides constantly and kept me updated throughout. I can honestly say that the sale went through as quickly as it did because of them. Will absolutely be going through them if I sell my house in the future.
Sam · 16 April 2024
★★★★★ 5/5
Trustpilot" A cut above "
Right from our first contact with Kivells and our subsequent appointment/viewing, we were pleasantly impressed with the knowledge Nyah had of the property, professional, articulate and above all managed an excellent level of communication between all parties. We cannot recommend Kivells highly enough for there service.
Simon · 15 May 2026
★★★★★ 1/5
TrustpilotLaunceston Branch
Launceston Branch, absolutely do not use, they had our property for 8 months 2 bed bungalow in a small village and was in great order not overpriced but only had two viewings, on a viewing kivells staff could not find the back door/garage keys ( told them 3 times and emailed them where they were), so probably lost this sale, second viewing the people were in no position to buy, I feel all Kivells are only interested in large houses and farms and land and take there eyes off ball. Changed agent and sold within 2 months.
Gasman · 14 July 2025
★★★★★ 5/5
GoogleThe property sold to the first viewer, with no chain so I accepted an offer under the asking price for a quick sale, which was still more than I expected. Thanks to Laura for guiding me through the process.
John · 16 April 2025
★★★★★ 5/5
GoogleLaura has made a huge difference to every step of the sale process. She is by far the best estate agent I’ve ever dealt with. Exceptional professionalism and very easy to deal with. Clear and straightforward communication and amazing ability to resolve some of the complexities around negotiation of sale and dates.
Suzannecat21 · 16 March 2026
★★★★★ 5/5
GoogleA big thank you to Laura, she has gone above and beyond in making sure our house move went to plan. All in all, it’s been a great experience dealing with Kivells, would well recommend.
Ian · 16 April 2025
★★★★★ 5/5
TrustpilotNYAH !!!!
NYAH !!!!! she helped us so much with the ups and downs of our sale asked her any questions and she always had the answer lovely person kivells should be happy to have her in the team
Denise · 28 May 2026
★★★★★ 1/5
TrustpilotDo not go with this agency.
Elizabeth · 10 May 2026
Agent replied · 1 June 2026
Dear Elizabeth,
We are sorry to read of your experience and disappointed to hear that you felt let down following your valuation appointment.
This is certainly not the standard of service we aim to provide at Kivells. We would very much welcome the opportunity to discuss matters further and better understand what happened.
Unfortunately, we have been unable to identify your details from our records following your review. Please do contact Mark Kivell at our Bude office on 01288 359999 or email Mark.Kivell@kivells.com so that we can investigate this properly and respond accordingly.
Kind regards,
Mark Kivell
Office Manager
★★★★★ 5/5
GoogleWe recently sold and purchased through Kivells, we found them to be extremely helpful throughout the whole process. We dealt with David Turnbull who went the extra mile to ensure everything went through very smoothly, nothing was too much trouble and he gave good honest advise from start to finish. We cannot recommend them highly enough.
Darren · 16 April 2020
Agent replied · 15 June 2024
Many thanks for your feedback Darren. We are delighted you were so impressed by our service. I will make sure your feedback is passed on to the team. Kind regards, Kivells.
★★★★★ 5/5
GoogleFantastic experience while buying our first house, Will and Laura were brilliant and helped in every way possible and communicated everything swiftly and effectively throughout the process. 10/10!
George · 16 April 2025
★★★★★ 5/5
GoogleMany thanks to Elaine, David and all the Kivells staff who helped us make our dream move to Devon last month. It was a huge undertaking and after finding our 'Forever Home' everybody in the office we talked to were more than happy offer advice and help with every single question we had.
The professional and friendly service provided helped with the experience.
Because of the distance we were travelling on the moving day, we were greeted by David at the doorstep with keys in hand. This was a massive help as we would have arrived at the office after closing time and it also helped our removal company unload one of the lorries.
Thank you so much - we really are so happy
JOHN · 16 April 2020
★★★★★ 5/5
GoogleThe team at Kivells were nothing but helpful throughout the whole sale of my property.
Any questions I had were answered and the advice given was second to none.
I would highly recommend Kivells weather buying or selling your property. an excellent and highly professional company to deal with.
Tom · 16 November 2025
★★★★★ 5/5
GoogleJess and Emily were fantastic, always available if any questions, kept up to date with each step. Thank you so much
Sally · 5 March 2025
★★★★★ 5/5
GoogleCommunication has been fantastic throughout our time with Kivells, super service.
At the time we were going through personal difficulties and the service we received was so smooth and straight forward it was amazing!
Angela · 16 January 2026
★★★★★ 5/5
GoogleMany thanks to Jonathan of Launceston, Kivels for all his help & advice, l found him to be very professional & knowledgable.
I wouldn’t hesitate using Kivels again
Philip · 16 April 2021
Agent replied · 15 June 2024
Many thanks for your feedback Philip. We are delighted you were so impressed by our service. I will make sure your feedback is passed on to the team. Kind regards, Kivells.
★★★★★ 5/5
GoogleGreat service. Really happy with the team’s dedication. Got a great price for our house and the team’s sale progression assisted right through the conveyancing process.
Jack · 16 December 2025
★★★★★ 5/5
TrustpilotFirst class service from start to…
First class service from start to finish
Neil · 17 May 2026
★★★★★ 5/5
GoogleCouldn't have been more pleased with the level of communication, professionalism and curtesy showed by Kivells. From booking of the initial visit to view the property, to completion, they have been nothing but a delight to deal with. Would highly recommend them to anyone buying/selling a property.
Terry · 11 April 2025
★★★★★ 5/5
GoogleBrilliant estate agents! Elsie and the team went above and beyond for me when I purchased my house, kept me well informed and were very professional throughout. Thank you!
Charlotte · 16 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
