Harron Homes Langthorpe reviews

★★★★★ 2/5

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Bilsthorpe Chase - HH not quality or luxury!! SHODDY HOMES

Bilsthorpe Chase, PLOT 112PLEASE SEE OUR PHOTOS ON HARRON HOMES BILSTHORPE CHASE REVIEW SITE. OH AND GUESS WHAT!? THEY ARE NOT MEMBERS OF THE NEW HOMES OMBUDSMAN (NHOS). WE WONDER WHY THAT IS! We purchased our house on the 31st October 2024. The main issues we have had are as follows:-• leak under the sink and no jubilee clip. It’s taken three attempts to stop the leak. • the WiFi controller that controls the central heating hasn’t worked from day one. It was never demonstrated how to use the APP. The site manager confirmed when we moved in that he was supposed to go on a training course which never materialised. It’s difficult to obtain technical support at ESI Controls. We are having to use the heating manually which isn’t an ideal situation. Why have modern tech if it’s not fit for purpose and no one on site has a clue how to operate it. • low pressure upstairs. Hardly had any pressure in the system and water barely flowing. It made having a shower or a bath difficult. It took too long to fill. We were told the part had been ordered by the site manager. After 3 weeks of waiting and speaking to Head Office my husband managed to speak to the onsite plumber who remedied the situation. If we hadn’t have spoken to him about it we would have been waiting a further 3-6 weeks. • the tiles in ALL bathrooms are shocking. Grout all over the tiles and not just a small area. Our tiles certainly don’t look very sparkly like they advertise in their show homes. Please feel free to contact us and we will happily send you photographs. • paint all over the door handles and hinges. Some are worse than others.• brown stain on the living room carpets where the contractors haven’t take their shoes off. • sticky labels still on the windows that’s not been removed and scratches on majority of the glass panels. • reported to the site managers the fact that the glass bath shower screen making an horrendous noise and the rubber seal not sitting on the bath. It’s folding under and getting stuck. We were told by Head Office that they wouldn’t be covering it as it’s not classed as a defect/snag. Seriously! We have had no end of issues.. too many to list on here. When we raised all the issues we’ve been experiencing with Head Office they abruptly informed us that their main priority is dealing with customers who have had serious issues with water leaks. Thank you for pointing that out. You really know how to make customers of Harron Homes feel valued.The review is our honest opinion of Harron Homes. Don’t get me wrong their homes are very well thought out, aesthetically pleasing and the location is lovely but the lack of attention to detail, craftsmanship and products are not to a high standard as advertised and marketed. Mr and Mrs D, PLOT 112 BILSTHORPE CHASE I’ve removed the name of the person that I spoke to at Head Office in order for you not to remove my review! Please don’t send a generic email saying we’ve been unable to locate you. We don’t put our full name as we are very private people. You have our plot number. UPDATEI’ve had cleaning contractors come out this morning to clean the tiles and uncovered their shoddy workmanship. We’ve uncovered a cracked tile that they’ve covered with grout to hide it, the tiles are not level in the shower cubicle and the grout is not white but a dirty brown colour. I’ve tried to upload a photo but it doesn’t let you on here. Shame then you could see for yourselves. We wished we would have stayed clear of buying a Harron Home when we saw the sign ‘Horror Homes’ that a customer had placed outside their house.

KELLY · 5 December 2024

★★★★★ 1/5

Trustpilot

My experience as of 31/10/2024 not a…

My experience as of 31/10/2024 not a very nice ongoing experience, poor communication , operated on a shoestring , Do not purchase a Harron Home unless you want undue stress and Anxiety. Beware of sales tactics and part exchange deals, you will be the victim of a clever orchestrated fraud, in which they will try and get out of it in a very clever way. THEY ARE NOT PART OF THE NEW LEGISLATION THAT THE GOVERNMENT HAVE BOUGHT IN 2024 OMBUDSMAN SCHEME I wonder why>?

SIMON · 4 December 2024

★★★★★ 5/5

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Alan and Karen

We reserved a property on the Heritage Green development in Chesterfield on the 8th January 2020 the sales executive Jeanett was extremely helpful and considerate in assisting and advising us through the process. Unfortunately a few days later I had a recurrence of a serious heart problem and had to cancel my reservation. Again Jeanett was excellent helping us through this process.We would also like to add thanks to Nathan Leonard Senior sales executive for his very kind comments and assistance in this matter. Excellent Company response.

Consumer · 25 January 2020

★★★★★ 5/5

Trustpilot

Bilsthorpe Chase

Hannah & Meryl nothing too much trouble a shout out to Paul & Simon who sorted our snags out quickly. We are settling in well. So far so good. Thankyou all.

Anne · 18 December 2024

★★★★★ 5/5

Trustpilot

We were difficult customers to be…

We were difficult customers to be honest as we were not 100% sure what we wanted. Jeanett was great. She never pushed us and smile when she wanted to punch me. We got good deal and hopefully we will get the house we hope for

Ping · 25 April 2024

★★★★★ 5/5

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Excellent customer service- I visited your Crich location a few…

I visited your Crich location a few months ago and was shown around your show home by Kim Gibbs. Beautiful homes and Kim was patient and knowledge and answers all of my questions regarding potentially purchasing a home that would be right for me. Kim provided me with all the information I needed and helped me to talk directly to an independent mortgage advisor providing me with further information and reassurance. Thank you, excellent customer service.

Sylvia · 28 February 2021

★★★★★ 5/5

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We love our new home!

We’ve been in our new home at Rosendale Gardens a couple of months now and love it so much! We have no major issues and are really happy with the building work. The communication from everyone has been great, we have dealt with Sandra in the office who has been fantastic and is so lovely. And Garry has kept on top of the odd things we need sorting out. We are very happy with our home!

Jodie · 28 February 2021

★★★★★ 5/5

Trustpilot

Fabulous Location near Sherwood Forest.

Jo & Michelle were just Fabulous from start to finish. From choosing extras to welcoming me into my New Home, nothing was to much trouble. The design of the houses are lovely. I would highly recommend Harron Homes Thoresby Vale. The location is perfect, close to Sherwood Forest and the local village Edwinstowe with many family run shops and within easy access to the A1. Looking for a new home! This site is defiantly worth visit.

Emily · 27 February 2021

★★★★★ 5/5

Trustpilot

Far Grange Meadows Selby

It all happened by chance, we was driving by the development Far Grange Meadows ,whilst visiting from the Manchester area .The show homes on the front of the development caught our eye ,due to the architectural differences from other house builders .We decided just to have a look around and that’s when we fall in love with this area and development.We where so impressed with the design and construction methods which Harron have used, which add to the styling and layout of the show homes .We know we had found our dream house,the cherry on the top is the stunning location of this development .It’s on the outskirts of Selby which is surrounded with countryside, it’s very open with lots of open fields to look upon.We set the wheels turning with Maddie who I must say was brilliant ,she explained every step in detail including the time lines of when things needed to be completed .We decided to go with the part exchange opinion which Harron offers, which is 100% of the market value which saved the hassle of selling our house.We was very surprised how quick and easy the process took from start to finish it only took 7 weeks it was so smooth we could not believe it .We are so pleased with the house it is so beautiful and the layout is fantastic plus being well built we can’t fault it , yes of course there’s always a snagging list however we could only find 6 items to get fixed .During the time we moved in Maddie had left and been replaced by Julie ,thankfully again a lady who is very knowledgeable and professional, and has outstanding customer service so giving Julie the list was easy.The work was completed within 6 weeks This would have been quicker but unfortunately the team do not work weekends and I was not available during the week.But after saying that well done to Simon and his team on getting the list done so effectively and in a timely manner. Great customer service from the Harron homes team .So now we are in our dream house We can’t believe it.Harron built it ,and made it so easy to move in to the house which as now become our home .We know this is a very long review however we feel that a honest and truthful account of our experience is so important when buying the most expensive item in your lifetime

Nicholas · 15 December 2019

★★★★★ 5/5

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Love our new Harron Home - Regents Green

We have been in our new home now for nearly 3 months and we absolutely love it. Right from the very start of us looking and just by chance visiting the sales office back in March and meeting Jo Woods (who we found to be superb) we decided to buy. The whole process from start to finish has been great and we have had no issues what so ever with the process, the employees and the expectations set, all have been met and some gone above and beyond our expectations. Mid way through the sales executive changed to Lizzie who has been brilliant. I have found her to care, is helpful, responsive, listens and personable. We were kept up to date on progress throughout and Lizzie went above and beyond for us during the week we moved in. Thank you Lizzie you are a star and an asset at Harron Homes. Paul the site manager is also an asset to Harron Homes. Paul and his team are brilliant and have been on the ball with fixing any immediate problems within days on our house. We really have had minimal snagging on our new home, in total 18. Of which there are just two too resolve and the team are on with it to the window company. All in all we have had a great experience with The Harron Homes Team at Regents Green. Well done team. (We haven’t needed to contact customer service so I can’t comment on their effectiveness. )

Mr · 14 December 2019

★★★★★ 5/5

Trustpilot

From the beginning of our experience…

From the beginning of our experience with Harron Homes to exchanging, completing and taking keys! Weve loved every second it's been second to none from the start. In particular Julie from Heritage Green estate has been so so helpful from from Updates onsite, making sure our house was spot on when we moved in. Her customer service has quite simply been the icing on the cake to our experience of buying with Harron Homes. I wish that everyone buying a new home had Julie as their sales lady! Thank you Harron for making our new home build experience a positive one.

Annabelle · 9 December 2019

★★★★★ 5/5

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Meadow View…

We bought from the Meadow View development, the sales ladies Tracey and Jo were very positive and very informative about the development and house types, this made our mind up to purchase our new home. We used the part exchange scheme, to which they gave us a very good price for our house, we were very pleased with deal they did for us too.The site manager Lee and assistant Todd were very friendly, they were very helpful from the new home demonstration and this continued on after we moved in, there was very little snagging to do, this was dealt with within the first few weeks of us moving in.

Spider · 9 December 2019

★★★★★ 5/5

Trustpilot

Shout out to Anne for her…

Shout out to Anne for her professionalism and extraordinary help going above and beyond. Everything went smoothly and now I'm a proud owner of a beautiful 3 bed semi detached property!!!!!

T · 13 December 2024

★★★★★ 1/5

Trustpilot

Where to begin

Where to begin! Firstly, I don’t personally like leaving negative reviews because I feel, in general, people are too quick on the negative and not on the positive, but in my opinion this is definitely deserved!Right from the beginning we have had problems with Harron Homes. In the Sales process (not that I feel we actually followed a process) the service was terrible. I feel we were prejudged not to be able to afford the house and when I complained that I was the one doing all of the chasing I was constantly being asked if I would like to stop everything, even when I had paid solicitors fees. In my opinion this was due to the fact that I had complained and they thought I may be a tricky customer. I took this original complaint to the Sales Director, the contact which I obtained from the customer services team. I have had no reply to this to this day. The only reason we kept on with the sale was due to the location and design of the house as we had really fallen in love with the layout. Since moving in, I would not class this as a luxury home. The finish, well it’s not finished. We moved in at the end of July 2019 and only just had a handle installed to the integral garage door at the end of November and even this isn’t finished as there is no cover to the lock. The carpet doesn’t even fit correctly in the living room, kitchen cupboard doors are scratched and there is a dent in the stainless steel splash back which was brought up on moving day, the pointing around the outside of the house is terrible (and apparently someone has been out to sort this previously), there are badly chipped bricks around the outside of the property and these are just the outstanding jobs. When we moved in the washing machine was not plumbed in, the cooker had a fault which tripped the electric to the whole house which was now our problem when we hadn’t ever used it, the dishwasher was installed trapping the water flow so couldn’t be used and the French doors on the back wouldn’t open. All the points have been brought up to the customer services team on numerous occasions. We have waited in for works to be carried out and been let down on more than one occasion. I have escalated this to the customer services manager who keeps sending the procedure to complain which I believe I have followed more than once and would not let me escalate further. After trying to get someone out to complete the works due to not having any annual leave left at work (which has perviously been used for no shows from Harron Homes) I cancelled plans to a previously booked holiday day to get some things moving. I checked, double checked and triple checked that all the jobs were on the list and had confirmation that they would all be complete on the day. The day came and the guys who came only had 4 jobs on their sheet and no materials to complete them. They had to go over to another site for the materials which took time out of the day and surprise surprise, they did not finish. One of the jobs was to change the kitchen cupboard doors. I have been told by Harron Homes on numerous occasions that these are on order but I have had to submit the same information over and over again. The doors still have not been changed. After explaining all of this to customer services and that I have no more annual leave to take as I work Monday to Friday, I would not be available to be in for work to be complete and asked if it would be possible for a weekend day. All I keep getting told is that they only work Monday to Friday 8:30am - 4pm. There is no compromise to this even though if they turned up when they said they would, the jobs would be complete and I wouldn’t have wasted the day off of work. The jobs left to do are not difficult. With the right tools and a day, these would be completed. In all I would avoid this company where possible. In my opinion, at the moment it definitely feels like it is a case as they have our money and don’t care.

Claire · 5 December 2019

★★★★★ 5/5

Trustpilot

Re: Riverdale park , Doncaster…

Having visited lots of new house builders, I would like to say this is quite the house I wanted. Especially Julie, Annette and Michelle, who continues to help out when I have a question and coordinate with the procedure going smooth. Everything was explained to me extremely professionally and helpfully. Thanks very much!😊😊

Yvowne · 23 October 2023

★★★★★ 5/5

Trustpilot

Sarah and Sylvia at the Thorpe Meadows…

Sarah and Sylvia at the Thorpe Meadows development in Chesterfield were and are brilliant. Answered all our questions regarding the area as well as the property details and choices etc. Two great people who we hope to purchase our next home through if all goes well.Mark and Lucy

Mark · 10 February 2024

★★★★★ 1/5

Trustpilot

Very poor customer service

I am going in the process of buying a Harron home . How I wish I hadn’t bothered . Very poor communication have been trying to get in touch with the sales manager for 10 days not answering my texts/ calls/ emails. The incorrect information they give you and then deny it If this is what it is live before I buy the house what is going to be afterwards! Very disappointing and very stressful process! If I could I would give a negative score

Julie · 18 November 2024

★★★★★ 5/5

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The hawthornes, Carlton. Praise where praise is due.

The hawthornes, Carlton. We would like to say a big thank you to Caroline Dennis who has provided us with excellent and reassuring customer service. Also a big thank you to Sandra Simms who looked after us at the start.We have been in our new home for 1 week now and couldn't be happier. I finally have my dream home, a home to be very proud of. Thank you Harron homes. X

Helen · 26 September 2021

★★★★★ 1/5

Trustpilot

Left Hung out to Dry by Harron Homes.

On the 18th August while on our annual family holiday the cold water feed came away from the stop tap, leaving cold water running at mains pressure in our house for over 12hrs. The 4th time on the Laughton Gate Estate so far that this issue has happenedThe 19th August the Harron Homes site tried there best to clean up, but the house had been stood in water for 36 hrs at this point.On our return on the 21st August the Harron Homes customer care told us not to worry, they would look after us. Photograph all our belongings and let them know costs then we can dispose of them in the site skip.The day after Harron Homes said I needed to claim against there sub contractor plumber and they need our damaged items, now in their skip and off site.The day after Customer Care told us to claim on our own house insurance for contents.This opened a huge can of worms, no items for loss adjustor to view and also Home Insurance wanted a moisture report on the property.I told customer care about this report was required and this would come under buildings insurance, so this is Harron Homes responsibility as only 16 months in our home. I was now advised to claim on my house insurance for buildings & contentsOur insurer demanded a moisture report, Harron Home believe this was excessive. The moisture report says we have 100% moisture / saturation in the concrete pad and recommends a fully ground floor strip out and reinstatement. Harron Homes wanted to reinstate the property with his level of moisture!!On the 12th September the MD visited our home to offer an olive branch and pay for our contents and insurance excess, but the contents claim is almost settled now with our house insurance. A case of too little too late.I asked about any compensation / good will gesture for the miss information, having to use our house insurance, upset, disruption, inconvenience, stress, upset, etc. this is under review and has been for the last 12 weeks.Harron Homes will gladly support you at the purchase of a new house and roll our the red carpet, make you feel super special and valued, and yes snagging they are pretty good.... but when things do go wrong as they did in our case, they will do the absolute minimum they can and tell you to use your own house insurance.The value in a company is its product and how it treats it customers.

Matt · 13 November 2024

★★★★★ 5/5

Trustpilot

Jo at The Grange in Shireoaks is Amazing!

Jo at The Grange is Amazing!Jo has guided us through the process every step of the way. We are Harron returning customers who feel very satisfied that our needs have been taken care of.We’re confident in the process and in the quality of the build we’ll receive.Thanks for your hard work Jo. We really appreciate it. You’ve made the process both easy and fun. Can’t wait to move in!!!Rich.

RICHARD · 13 March 2022

★★★★★ 5/5

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What an Eldorado and also pleasing…

What an Eldorado and also pleasing customer care! Thank you.

ABIODUN · 14 September 2026

★★★★★ 1/5

Trustpilot

Shocking- 14 emails no reply!

Shocking! I’m taking legal action against them! I’ve emailed them 14 times!! In 3 months and no reply I’ve rang up also and they say ‘everyone is busy someone will ring you back’ and shock no one rings you back!Once they have your money they don’t care afterwards! They have breached their contract and this is why I am taking legal action so we will see what happens when it’s taken to court DO NOT BUY from this company!

Bec · 24 November 2024

★★★★★ 5/5

Trustpilot

Amazing Service at Brierley Heath

Julia at Brierley Heath has been absolutely fantastic. She has helped us reserve our new home and choose our options throughout. Simply put, she could not do enough for us. The whole process has been easy from the start thanks to Julia. We cannot wait to see the finished product of our new home!

Liam · 31 August 2023

★★★★★ 1/5

Trustpilot

HORROR HOMES

HORROR HOMES We purchased our house on Feb 2020.We are still waiting for our snags to be completed, this is after our upstairs flooded, the bath water came through the kitchen ceiling, half of our living room Ceiling had to be removed due to bad plumbing, and customer service is the worst we've ever encountered.They either make appointments then don't turn up, or turn up when not expected.The customer service is even worse on site.I had my disabled mother visit, and my father parked on our drive, so I parked in one of the 5 empty show room spaces, the other 2 were occupied by the terrible sales staff.I went to collect my car, still 5 spaces clear,and there was a note on my car.I went to the sales office and asked why they felt the need to put a letter on my car, it was only for a few hours which I explained was because my mother was visiting and she is disabled.I was told to contact customer service ( very rarely get a reply) I was then told by the younger women, I should have bought a bigger house with more parking. We have a four bedroom detached house!!!I was absolutely gob smacked.If I was the owner of Harron homes, I'd be asking why the homes are not selling. This may be a little clue.I am beyind words.I would never recommend buying a Harron home or dealing with the sales team and customer service is dire.

Mr · 7 November 2024