Crest Nicholson reviews

★★★★★ 5/5

Trustpilot

Good experience buying a flat in Farnham

I helped my elderly father buy a flat in the Brightwells development in Farnham last December. Sally and Valerie from Crest Nicholson were kindness and helpfulness itself. They were kind and considerate to my father when we were looking around. They didn't complain when he struggled with ID checks etc. The sale of our property was not smooth and took longer than expected, but we kept Crest Nicholson informed and they were fine with it. The flat is lovely - it might have helped that we bought the show flat! - and any snags were small and dealt with promptly. The company are even helping us put a handle in the walk in shower. Thank you to Sally and Valerie!

Gill · 3 February 2024

★★★★★ 1/5

Trustpilot

Poor Build Quality, Appalling Customer Service. STAY AWAY

I moved into a Crest Nicholson home nearly 2 years ago - a huge mistake. While there is always some snagging to be expected when buying a new build home, the amount and severity of the issues were beyond acceptable from the first day and STILL have not been resolved. The most fundamental issue we had was that the entire ground floor was uneven - not what you expect from an, at the time, '5 Star Builder'. The floor was re-laid (poorly) within a few months. This led to a three day period in which we had to move out of our brand new home for, very unsettling and inconvenient. We returned to a Amtico floor that wasn't properly bonded. This bubbled and had to be re-laid again (another move out). Unfortunately the problem wasn't solved there as the floor remained, and does to this day, hugely uneven and well out of the NHBC tolerance that in the MINIMUM standard. There were various other significant issues with the house including the uneven Garden, incorrectly coloured window sills, lack of promised landscaping etc - the list goes on! The poor build quality however, pales into insignificance when compared to the absolutely appalling level of customer service, or lack of, that we have received continually for nearly two years. Whether this was on site with the site managers (all four of them who barely lasted more than a few weeks on site before leaving or being removed from their post) or the customer service team via email or phone. We worried that the phone lines had been cut or the internet bills weren't paid as they are, more often than, TOTALLY uncontactable. We can often wait weeks for a reply despite regular emails. When we finally hear back from them the response lacks urgency and empathy. Lies are not off the table with Crest and my wife has been left in tears trying to deal with their rudeness. This leads to further problems as the by the time they reply, their suppliers have often changed and quotes or estimates have to be started from scratch. This is utterly infuriating, stressful and more than anything, extremely rude. So after nearly two years of being in our (uneven floored, poorly landscaped) home we have yet to resolve all the issues and the disgusting customer service experience continues. I can not recommend Crest Nicholson to anyone and I would not want anyone to go through the stress and upheaval that we have gone through when parting with large sums of money for what you think is your dream home. Terrible customer service combined with a lack of build quality makes the 5 Star Builder tag absolutely laughable and can be backed up by various residences on our development who have had similar experiences. Spend you money elsewhere and stay away!!!

Rory · 26 January 2024

★★★★★ 5/5

Trustpilot

Good Customer service

Kate was helpful and answered all our questions.

Ammy · 30 May 2026

★★★★★ 1/5

Trustpilot

Stay well clear - they do not take health and safety seriously.

Avoid this developer at all costs. No quality control and customer services that just do not care about you - anything to get you off the phone.I purchased a 2 bedroom apartment via Crest Nicholson in Surrey. The sales team apart from being a bit pushy did a great job at selling as I was bought in. The issues started from day one of moving in. I completely expected some snagging but this was way beyond snagging- a extractor system which basically needed replacing, towel rails which didn't work (and still don't), intercom system which didn't work meaning more costs incurred due to missed deliveries, leaks into the bathroom down below....the list goes on. To be fair to the site team and site manager, they did rectify many of these issues and provided me with some compensation in the form of some household items for my issues which was a nice touch. The issues however continued once handed over to the customer service team. Our bin store has had a broken lock since I have lived here which has still not been rectified meaning people fly tip here owing to it always being open. Guttering is leaking meaning the bricks to the block stay constantly wet which will lead to long term structural issues. These issues were raised way back in October and should be an easy fix but nothing to date. The worst issue however occurred yesterday in the early hours of the morning whereby a glass panel from my balcony shattered (due to the cold conditions overnight) causing glass to fall 2 stories damaging a car below. A huge health and safety risk and I am so thankful that no-one was underneath at the time. Crest have washed their hands of the situation and have made no attempt to even make the area which was at risk of further falling glass safe. I am just so thankful the street beneath my apartment was quiet yesterday with no one really around. I raised the issue through all the appropriate channels stressing the urgency of the situation however with no action being taken from their side. From sending some photos they have decided that the glass panel was not defective however have assessed this based on a photo and have made no attempt to investigate this further. From seeking independent advice, this could have broken due to a number of reasons including the way it was installed and fitted. The panel could have been warped slightly causing pressure which is unseen to the naked eye or during the manufacturing process a nickel sulphide inclusion could have caused the breakage (rare but a possibility). I wouldn't expect a non defective glass panel just to shatter after 9 months of living here. I am shocked and appalled with how badly they treat their customers with absolutely no compassion or understanding, just a very blunt customer service representative offering no help or advice other than to deal with the matter myself. The stress and anxiety through all the issues I have had is beyond imaginable to the point where I don't enjoy living in my own home. Something I wouldn't wish on anyone.Stay well clear - once they have your money, the rest is lip service. Share holders and profit first approach.

KW · 17 January 2024

★★★★★ 1/5

Trustpilot

Pre moving in the service was great

Pre moving in the service was great! From move in day things went downhill fast. House was very dirty on moving in, had to clean it before we could move! Over 125 snags raised, still have some outstanding nearly 2 years later. Have spent days of my time chasing crest over the last 2 years. Fixtures and fitting are poor quality, had several replaced already. Skirting gone yellow in less than 2 years due to cheap paint! Wouldn’t buy another crest house. Avoid.

Ashley · 9 January 2024

★★★★★ 1/5

Trustpilot

Terrible customer service has me in tears

Update: Crest now suggesting my review is not real - it most certainly is and HM Customer Service Director is well aware of our issue. Writing the standard 'give us more details so we can look into it' is a way of getting the review taken down if you don't verify it. Don't worry, we have sent Trust Pilot all the evidence.Read the reviews - if buying great, after that customer service is awful. We are in warranty but they ignore, push back, argue, frustrate until you are at breaking point. We have a leak in a pipe that they are refusing to repair despite their technician making a hole in the plaster and confirming the leak. They say it is because we didn't get a service on the boiler (due previous month) but didn't get a service completed as have been chasing with them SINCE SEPTEMBER to pass on the gas boiler installation certificate which most of the estate did not receive on handover (Facebook group for Ackender Hill verifies this). Still no certificate and pipe leaking. Absolutely awful company. I was in tears on the phone but they did not care.

Tracey · 10 December 2023

★★★★★ 5/5

Trustpilot

Very positive experience

Very positive experience. Lucy Hanley (Aspen Grange) was very professional and knowledgeable. We were looking at 5 Initial properties but we quickly filtered them down to the one i selected. All done in a two hour mtg.

Philip · 23 September 2026

★★★★★ 5/5

Trustpilot

Found our dream home

Chelsea was absolutely amazing, so patient and helpful when we were making all our choices for the new house. The reservation process was very straight forward and we received very thorough information about each step. We visited the site week earlier as well and had great service from Chloe, she showed the available homes and she inspired us to return and reserve our dream home.

Joanna · 16 September 2024

★★★★★ 5/5

Trustpilot

Chelsea at Aspen Grange Stowmarket

**Outstanding Experience with Chelsea at Aspen Grange**Aspen Grange in Stowmarket is shaping up to be an exceptional development. Chelsea, the sales manager on site, has been instrumental in keeping me informed about the progress. She consistently demonstrates extensive knowledge and enthusiasm. Chelsea has gone above and beyond in addressing all my queries, showcasing impeccable customer service. I am thoroughly impressed with her dedication and support throughout this process.

Adam · 27 July 2024

★★★★★ 4/5

Trustpilot

Nobel Park, Didcot

Both Laurie and Chloe were incredibly professional and approachable throughout the entire process. They were always available to answer any questions I had, no matter how small, and they kept me updated at every step of the way. Their communication was excellent, they explained complex details in a way that was easy to understand, and I always felt in the loop.

Mahesh · 14 October 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Didcot…

Lots of information provided regarding property purchase. Service advisors Leslie and Elizabeth was very kind enough in taking us through the process. Immediate response provided.

Prince · 15 December 2025

★★★★★ 5/5

Trustpilot

Carly - Crest Nicholson Arborfield Greens

Meet Carly (* Crest Nicholson - Waterman's Gate at Arborfield Green) the property world's rockstar!🏡🎸From day one, we realized she wasn't your average sales executive. Think of her as the go-to manual for the most intricate IKEA set. With the patience of a seasoned teacher and dedication like a student on an all-nighter, she steered us seamlessly through the maze of property buying.Not one to fade post-sale, Carly has been our anchor, helping us settle in. In a sea of automated email replies, she's the genuine human touch, offering both homes and unparalleled peace of mind (and lots of smiles!).Carly, our home-buying journey felt like a stroll in the park, thanks to you. And hey, our door (and cake) is always open for you! 🍰#BestSalesExecutiveEver #HomeGoals #BeyondFiveStars

Shash · 22 October 2023

★★★★★ 5/5

Trustpilot

Martin Rees & Chris Scales from Crest Nicholson was…

Martin Rees from Crest Nicholson was exceptional at explaining the purchase process and sales history for Campbell Wharf. Diligent after sales service and helpful beyond the actual sale with the house move process, instructing solicitors and securing the property. He took the time to talk about many aspects of the area without a hint of sales pressure. Can’t thank him enough for his hard work and excellent service.Also wish to thank Chris Scales for running a first class operation with the Campbell Wharf team. Any issues were speedily resolved and I was kept in touch with throughout. I’ve been so impressed with the whole team and couldn’t be happier with my purchase.

Purchaser · 16 October 2023

★★★★★ 5/5

Trustpilot

The exceptional attention to detail

The exceptional attention to detail, care and consideration of the Sales Manager Martin Rees is above and beyond. There is openness and therefore trust which is extremely reassuring when investing in your biggest purchase - your home. The after sales service from Chris Scales Project Manager has also been exceptional. So much so that I have encouraged my family to move to a Crest Nicholson property at Campbell Wharf. His team are not only well coordinated but polite, approachable and extremely efficient when dealing with any issue. I have nothing but the highest praise for the whole team and would highly recommend to anyone.

Loo · 16 October 2023

★★★★★ 2/5

Trustpilot

AVOID BUYING ANYTHING FROM CREST NICHOLSON

Bought a brand new build apartment in Gloucester. What a disgrace. All fire doors were non compliant meaning after several months of complaining they dropped the height of all the doors to ensure they were fire compliant. In doing this the workmen they employed damaged some of our furniture! The south west regional manager and the customer services manager are an absolute joke. Totally dismissive of the numerous faults with the apartment and refusing to put some (not all) of the issues right. The build quality of an apartment that cost over 260k was disgraceful. Not many residents here are happy. They lied about having visitor parking (there isn’t any). There is so much I could say, but I am leaving all the details aside until I submit mine, and others findings and experiences to the ombudsman. My advice,,,,, tread carefully (not literally,,,,,, although there may be some caution advised with their build quality)! I would not buy a property from this company ever again and I would advise others to think twice. They were quick to jump following the damning NHBC report but once they did that,,,,, they don’t care! My experiences are shared by others in my building, although others may have an opposite opinion I’m sure, but the experience I have endured over the past two years has been disgraceful and unpleasant.

Steve · 15 October 2023

★★★★★ 5/5

Trustpilot

Great sales Rep

Tony was really helpful when I went to view a show home at the weekend, he knew what he was talking about and gave us different options with regards to sell my home. The homes are beautiful and I’m currently waiting for mint to see so I can reserve on one these.

A · 22 January 2026

★★★★★ 1/5

Trustpilot

Simply put

Simply put: they will wow you in pre-sales with great service and sweet talk.But once they have your money, they will ignore your emails and snags, even serious ones. Be very wary of this developer and budget in the fact that you will have to fix most snags after you complete. So around 5-10% of house valueEdit: note each comment / reply they leave asking for more information. It is to try and remove the review if no reply, i wish their client success team was as urgent in action!Review is staying up. And i will also be filing an NHBC claim if i dont get my issues resolved soon.

Nadim · 2 October 2023

★★★★★ 1/5

Trustpilot

Following on from my previous review

Following on from my previous review - Our experience with Crest continues to be an extremely negative one. We have now lived in our property for 9 months and only a handful of snags have been rectified despite constant chasing. Every person that visits the property including field experts cannot believe that this was handed over to us in such condition. Aftercare is practically non-existent. The finish of the house is awful, I really would urge anyone thinking of buying a Crest Nicholson property to think again. I very much regret buying a Crest Property.

Gaby · 27 September 2023

★★★★★ 5/5

Trustpilot

Great friendly and Professional service

We had a great experience when visiting Creat Nicholson. From booking our appointment to coming in to speak to the sales team it was all done so well and so professionally. When we arrived for our appointment Becky was so knowledgable about the site and able to answer any questions we had. We loved that we were able to see show homes for both the type of homes we were interested in (which wasn’t the case elsewhere) and it really helped us picture what our future home could be like. The team were not pushy at all but gave us all the information we needed to take away with us and have been at hand to ask any questions to in regards to moving forward. Overall a fantastic, very friendly and professional experience.

ER · 21 September 2023

★★★★★ 5/5

Trustpilot

Great experience

Clare was great, she took the time to go through all the information with me before the viewings and then she allowed us to look at multiple apartments and we didn't feel rushed at all. She also wasn't pushy and was just generally a really nice helpful person! Whilst the apartment wasn't right for me it was refreshing to be met and helped by someone who was just genuinely helpful. Thank you!

Hayley · 17 March 2024

★★★★★ 5/5

Trustpilot

One of the best new build experiences

From the get go we have had excellent service and have felt at ease while buying our first house. The build quality from what we have seen is one of the best in new builds.

George · 12 September 2026

★★★★★ 1/5

Trustpilot

Purchased a new home in February 2021…

Purchased a new home in February 2021 and produced a snagging list. Two yrs and five months later we still await a resolution to many of the items on the snagging list. The after sales customer care is non existent, denying receiving emails, losing snagging lists, the excuses are endless. There is no complaints procedure, if you have a problem you have to tough it out with them. I was assured in January 2023 that all issues would be resolved by the end of March but I stupidly thought they meant March 2023. My wife and I are devastated by the amount of time and effort we have put in to getting things done, it is one excuse after another, last minute cancellations, failed appointments. I really wish I had never heard the name Crest Nicholson. They have no control over their sub contractors and absolutely no quality control or management.

PeteFlan · 26 August 2023

★★★★★ 5/5

Trustpilot

Great Sales Executive at Ludlow

Georgia was fab when we visited site on Friday 23 August, she answered all of our questions clearly and understood our requirements. Although the development wasn’t right for us, we appreciated her time and the assistance she provided. Had the plot been located elsewhere on the site, we would have definitely reserved - looked to be great build quality, very spacious etc.

Jess · 27 August 2024

★★★★★ 5/5

Trustpilot

Kegworth Gate property viewing

After looking at details of the kegworth development and requesting brochures, I was contacted asking if I would like to view some of the available properties.I spoke to a lovely lady and arranged a viewing within a few hours. Nikita was helpful and showed my son around 2 of the available properties both 4 bedroom properties a Dartford and a Dorking . Both were well situated and off a very high standard. The customer service was excellent and I left very interested and pleased with how I was treated ,

Scott · 19 August 2023