Crest Nicholson reviews

★★★★★ 5/5

Trustpilot

Had some viewings at Campbell Wharf…

Excellent customer service - I had some viewings at Campbell Wharf ones yesterday. Both Suzie, the sales & Alan, the builder were very caring to my elderly aunt during the visit. Alan was waiting with my aunt patiently (safety regulations in construction sites) to make sure she's alright while she's taking a breath on the G/F. Suzie & I went to the higher floor. Excellent customer service always found at this branch in each visit I had there. Found high quality flats & could see into details as well - some flats are on the finishing stage. Well done, guys!

Cy · 8 August 2024

★★★★★ 5/5

Trustpilot

Kelly was amazing

Kelly was amazing, quick and could give the relevant information about the Leigh and Chesham properties over the phone.

Bianka · 20 May 2026

★★★★★ 4/5

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Working with Siobbhan Shaw was a…

Siobbhan Shaw was a pleasure to work with throughout the entire process of viewing and deciding on this home. She knew the property and the neighborhood and patiently answered all my questions. I appreciated her professionalism and friendly manner. I would definitely recommend Siobbhan Shaw to anyone looking to buy a home in this area. However, I will give my full evaluation when the process is finished, since I am waiting for information about extras, I am still waiting. Thank you again for your help!

Vanessa · 11 July 2024

★★★★★ 1/5

Trustpilot

Awful experience

Our experience living here has been extremely disappointing and, frankly, unacceptable. We are now 18 months into living in this property, and serious quality and safety issues in the home remain unresolved despite repeatedly reporting them and multiple failed attempts to fix them. This ongoing situation has caused us considerable stress and frustration, and it is clear that the issues have not been properly addressed.

Dina · 29 May 2026

★★★★★ 5/5

Trustpilot

House move from out of area

I am trying to move from the Midlands to Henley Gate Ipswich. Josh in Sales has been great to deal with so far, however they haven't got a suitable house until the next phase now. I find Josh friendly helpful & efficient. He has given me tips for selling mine & how best to deal with the estate agents. I like the way the estate looks. Also the part of town they are building on . Its a great location . The houses are nicely spaced out & the mix of styles keeps the estate interesting. They have reasonable sized gardens & are not too overlooked . Once my house is sold I won't hesitate to come back & see what I can buy.

Tina · 5 July 2024

★★★★★ 5/5

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Kira was exceptionally helpful and very…

Kira was exceptionally helpful and very knowledgeable. She had a very nice manner too!

Stephen · 1 June 2026

★★★★★ 5/5

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All the staff at Crest Nicholson have…

All the staff at Crest Nicholson have been fantastic, from the start with the sales department to moving in and the helpfulness of the staff after moving in with slight alterations. The maintenance staff and Lyn from the customer service office have always been there for us.

Bettie · 9 September 2026

★★★★★ 5/5

Trustpilot

Second Crest property

This is our second new-build property, so we appreciate that some snagging issues are to be expected with a new home. That said, we had a fair few niggly outstanding issues that had been frustrating and remained unresolved for longer than we would have liked.

Rich · 21 September 2026

★★★★★ 5/5

Trustpilot

Aspen Grange, Stowmarket

From the first interaction with Chelsea we have been very happy with the service provided. Chelsea has been so helpful with all the questions we have asked and shown excellent patience with us.Having recently reserved a plot at this development site we had some concerns relating to landscaping around the property. These concerns have been listened to and understood by both Chelsea and Colin.Here’s to the next few months of dealing with Chelsea, Colin, and the rest of the CN staff on site whilst we await the construction of our new home!

Alistair · 4 May 2024

★★★★★ 2/5

Trustpilot

we got the keys when the house was not finished

Customer service is good in general.But they handedover the house when it was not finished just to check in the statistics and year that they handed over the houses when they were not tet ready.Garden was still being built, wardrobes and some carpet unfinished. So we had workers still entering the jouse therefore we couldn't move homes despite we have the keys. They are still building homes around us anf after 6 months we still have problems of lorries and tractors blocking us, our car had 2 times now puncture wheels due to screws and roads unfinished, it is impossible to sleep or have peace as it os very noisy due to the works outside, and i have night shifts sometimes. The house shakes because of works around.Yes they give us the house on time, 4 walls up and they think is ok to live in...

MS · 29 April 2024

★★★★★ 5/5

Trustpilot

Meg was amazing

Meg was very informative, great knowledge about every aspect of the 2 bed apartment, other plots and the area in general. Meg gave me time to view by myself but was also on hand to answer any question I had. Having never purchased a new build previously, I was unsure wha to expect but I have walked away feeling very positive

Dean · 23 January 2026

★★★★★ 5/5

Trustpilot

Thank you Crest Nicholson!

We purchased our first home with Crest Nicholson at Montague Point, Warwick. We dealt with Diane & Kerri in the Sales Office, both were extremely helpful throughout the whole process. As first time buyers, we had many questions and they always had the time to help. So thank you to them, we were thrilled to get the keys at the end of March. The home demonstration with Julie (Customer Relations Manager) and Darren (From the site) was particularly helpful, as they thoroughly walked us through the various features and functionalities of our new home. Their professionalism and responsiveness in addressing the minor snags we encountered were greatly appreciated and the handful of snags were fixed the same week they were reported. The quality of the construction and the overall attention to detail in our new home have exceeded our expectations.We love our new home and we would highly recommend Crest Nicholson to anyone considering a new home purchase.Thank you!

Jamie · 25 April 2024

★★★★★ 1/5

Trustpilot

Poor experience with Eastern Customer Service Manager

My experience with a customer service manager at Crest Nicholson Eastern has been negative. On three occasions, I have observed her gossiping about the issues I have encountered with her colleagues outside my property, which is extremely unprofessional, inappropriate, and intimidating. She evidently lacks the concern and empathy expected of a customer service manager and clearly doesn't appreciate the emotional investment of buying a new home, and how distressing and disappointing it is to move into a poor-quality property. Crest Nicholson promised to build a 5-star home, but they failed to deliver. The customer service manager had the opportunity to resolve a poor customer journey through good customer service but has failed to do so.

Anonymous · 18 April 2024

★★★★★ 5/5

Trustpilot

Exceptional Service with Crest Nicholson!

My apartment search process started about 6 weeks ago and it's already done, thanks to Crest Nicholson! Danielle and Melissa were extremely helpful and responsive throughout the whole process and always answered any questions I had. The whole thing was a lot smoother than I imagined it would be. Being a first time buyer, I wanted to make sure everything was right and it was great being updated that everything was going smoothly, which was much appreciated. Thank you!

Rajveer · 23 April 2024

★★★★★ 1/5

Trustpilot

Very Bad experience with Crest…

Very Bad experience with Crest Nicholson, I brought their show home in May 24 and within few months I had to report issue for wall cracks and rendering issues in March 25, It took them 9 month to respond on Dec 25 stating that we will not fix this issue and closed my complaint. I am very disappointed with their customer service and very poor communication without any explanation they closed my complaint and not fixed my rendering wall issue. I would not recommend anyone to buy new house from them in future. Very frustrating and disappointing experience with Crest Nicolson.

Mrs · 15 December 2025

★★★★★ 5/5

Trustpilot

Sophie Wasteney at Greenacres

Sophie Wasteney at Greenacres - Alrewas has been outstanding in dealing with us over a 12 month period. We have reserved on 2 previous occasions ( which have fallen through) and Sophie has been wonderful with her patience, professionalism and kindness all the way through. Crest has also been excellent in giving us the opportunity to hold reservations once our chains had fallen through. Third time lucky for us. Thank you all at Crest.

Steve · 15 July 2024

★★★★★ 5/5

Trustpilot

My wife and I were looking to move…

My wife and I were looking to move closer to our daughter, son-in-law and baby granddaughter in Kegworth. With little or no intention of moving to the village. We only called Into the show home at Kegworth Gate to get an idea of room sizes.

Andrew · 4 September 2026

★★★★★ 4/5

Trustpilot

Location not as expected

Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure regarding leasehold terms. Otherwise ideal for first time buyer who does not want a garden to maintain. Views not quite as pictured on website.

Helen · 11 May 2026

★★★★★ 5/5

Trustpilot

Daisy’s brilliant Service

I had a very positive experience with Daisy at Henley. From the first interaction, she was professional, approachable, and highly knowledgeable about the development. She took the time to clearly explain all aspects and was always patient when answering questions. Daisy paid great attention to detail. She made me feel extremely comfortable and no pressure in making decisions.

XYmSuBsO · 31 May 2026

★★★★★ 5/5

Trustpilot

First time buyers on Visa

My husband and I, working 50 miles apart, checked out several new build companies like Bellway, Bloor Homes, and Bovis Homes during our commute. Crest Nicholson sites, especially Fernhurst in Camberley and Southampton, and Curbridge Meadows in Whiteley, left a lasting impression. Bell at Fernhurst was our first encounter, impressing us with her honesty, professionalism, and genuine care beyond just selling houses. In Southampton, we found another standout salesperson, knowledgeable, honest, and genuinely kind.Jan and Lynn from Curbridge Meadows, Whiteley, were lifelines for us as first-time buyers on visas. They spent considerable time guiding us, clarifying our rights, and helping with financial advisors and solicitors. Despite the challenges of our non-UK citizen status, they went the extra mile to ensure our satisfaction. Their honesty and professionalism made choosing Crest Nicholson for our first home the best decision ever.To sum it up, if you're a visa holder in the UK looking to buy a house, connect with folks like Jan, Lynn, and Bell at Crest Nicholson, they truly make the process exceptional.

Zahra · 24 February 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service at Aspen Grange 5*

We first started looking at Aspen Grange in Mid Janurary after another property we were looking at fell through. We were unsure at first but after Jo, Lucy and Sophie (who was covering) answered alot of our questions about things we could do after we move in (add a kitchen island etc) we decide to take the leap of faith.

Sophie · 13 May 2026

★★★★★ 4/5

Trustpilot

Albany Wood

Our host Steve was very informative and a pleasure to deal with, however the 4 Bed properties we viewed were a let down. While the proportions and layout were excellent both properties were let down by an exceptionally poorly equipped kitchen. Not having a separate utility room for a 4 bed house is unusual but the amount of units and lack of cooking facilities was a huge turn off. If it was not for this I think we would have seriously considered going forward with one of the properties

CustomerMartin · 22 February 2024

★★★★★ 4/5

Trustpilot

The Sale team

The Sale team, Siobbhan is excellent. She is very patient and professional. Explain all my questions very details and the response is very quick. Very professional. That’s really helpful for me to make a decision to buy a house In Centenary Quey from Crest Nicolson. And I declined the offer from other new development which has a very bad sale team. The only drawback with Crest is that I can’t request any changes to the house (I reserved in early February and the house will be ready by the end of June), eg turf, colour of tiles/ carpet, etc.

Ivy · 12 February 2024

★★★★★ 5/5

Trustpilot

What a great service from day one in our journey a first time buyers

From the first moment that we walked in to the meet our agent, Georgie was very welcoming and together with Claire they make a great first impression of the type of company that Crest Nicholson it is. Georgie she was very informative, knowledgeable and helpful, gave us so many opportunities to ask questions and give us some great ideas of what it could be our best option according to our needs. Georgia also suggested to about possible opportunities for our mortgage / lending agency in order to all the information needed in this process. We are really looking forward to continue with our next step in this process and we appreciate this opportunity to share our experience so far with Crest Nicholson.

Luis · 4 February 2024