Every review we hold for the Lancing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe viewed a property over the weekend with our two-year-old, which can be a handful, but Jack made the whole experience easy. He was knowledgeable, patient, and never pushy, even with a toddler in tow. Really appreciated his relaxed and professional approach. Highly recommend!
Warren · 9 April 2026
Agent replied · 16 April 2026
Thank you for the glowing review! We're thrilled to hear that Jack made your property viewing experience a breeze, even with a little one in tow. We take pride in our knowledgeable and patient team, and we're grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe were very fortunate to sell our home with Fox and Sons. We had the pleasure of meeting Jack, who dealt with us through out and was a delight! Not only was he professional, formal and always informative, but compassionate and resilient.
We are so happy with the our price and service! Thank you Jack and the team for making our dreams a reality.
Janet · 29 September 2025
Agent replied · 28 December 2025
Thank you for your kind words! We are thrilled to have helped you sell your home and happy to hear that Jack provided such exceptional service. Our team at Fox and Sons always strives to make our clients' real estate dreams a reality. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had the pleasure of meeting Jack at Fox & Sons, and cannot recommend him enough honest, friendly, chatty and relatable. From start to finish, he was professional, attentive, and genuinely dedicated to ensuring a smooth experience in the sale and trying to find us a new home, Jack in every interaction was always positive. He took the time to understand our thoughts and needs and went above and beyond to deliver exceptional service. If you're looking for someone who truly cares about their clients and provides top-notch support, Jack is the person to work with. Thank you, Jack, for making this such a positive experience!"
Tom and Jo
TOM · 18 March 2025
Agent replied · 1 May 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRob was unbelievable, very friendly and informative. Couldn’t recommend enough, Really sold us on the house, we originally tried to cancel the viewing but after Rob explained more about the house we decided to go ahead with the viewing and absolutely loved it.
Omar · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled that Rob made your viewing experience enjoyable and informative. We pride ourselves on helping our customers find their dream home, and we are happy to hear that Rob's enthusiasm won you over. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOur weekend viewing with Rob at the Lancing branch was brilliant! Rob was such a warm, calm and approachable agent - this was the first time viewing with Fox&Sons and our first positive experience so far so thank you!
Joanne · 16 March 2026
Agent replied · 16 April 2026
"Thank you for your positive review! We are so glad that Rob provided a great viewing experience for you at our Lancing branch. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRob was a genuinely kind person, he was super accommodating and really helpful in asking all our questions.
Samuel · 13 August 2026
Agent replied · 13 October 2026
"Thank you for your kind words, we're so glad you had a positive experience with Rob! Our team strives to provide excellent customer service and we appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThomas Waudby and Jack on his team at Fox’s Lancing were a delight to work with.
Barb · 13 August 2026
Agent replied · 13 October 2026
Thank you for your excellent 5* review! We are so pleased that our team at Fox's Lancing was able to provide you with a delightful experience. We strive to always bring enthusiasm and professionalism to every project we work on. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRob has shown me around a few properties now and every time he has been professional, fun and very easy to talk to. He’s given advice and supported me too. Thank you Rob!
Jen · 9 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Rob has provided you with a professional, fun, and supportive experience as you search for the perfect property. We truly value his expertise and dedication to our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDeclan Sheen has been so helpful and really made me feel at ease with finding the right mortgage. It wasn’t as straight forward as I had thought with my purchase. Declan explained to me the process and what each lender was able or not able to offer and why. This really helped my understanding of the process and made me feel confident in the advice he was giving. Declan was always at the end of the phone if I had a question and equally was quick to call me with any updates. Declan clearly has a lot of experience and expertise in his role and I would definitely come back to ask for his advice and guidance when moving and would recommend Declan to anyone needing a mortgage or looking for a home!
Abi · 20 November 2024
Agent replied · 23 November 2024
Thank you Abi for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTara has gone above and beyond to help us with the process of our mortgage. She took time to thoroughly explain each step and was happy to answer any questions we had.
She showed incredible compassion, professionalism and dedication to our journey, making what is usually a stressful process feel much more manageable.
We are incredibly grateful for all the help Tara has given us and cannot recommend her enough!
Hannah · 13 June 2026
Agent replied · 13 October 2026
Thank you so much for your kind words! We are delighted to hear that our team member, Tara, provided you with excellent service during your mortgage process. We pride ourselves on going above and beyond for our customers and we are grateful for the opportunity to assist you. Thank you for the recommendation! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am going out of my way to leave a review for Thomas Waudby, the Lancing branch manager of Fox and Sons. I'll start by saying that the service that we have received from Thomas from Fox and Sons was impeccable. Given that I was initially dubious concerning stigma around the brand, the interactions on this ocassion have resulted in a very pleasant surprise! I personally appreciate the time that he created outside of his working schedule to accommodate us with much needed clarification and reassurance. The approach of tailoring his methods to suit our needs has been outstanding and I found Thomas to be fair, knowledgeable, equitable, and with exceptional interpersonal skills. The flexibility present to address any of our concerns with his polite and genuine nature was gratefully received as we lead very busy lives. It's particularly uncommon to me to engage with people in this industry who show as much integrity coupled with industry knowledge, and I believe this goes a long way to demonstrate his dudiligence and commitment to customers, eminating throughout his team. Strong, passionate leaders are few and far between, and I want to thank Thomas for making the experience of working with Fox and Sons such a refreshing one, thank you! Justine
Justine · 22 October 2024
Agent replied · 25 October 2024
Thank you for your glowing 5* review Justine. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleTara has been extremely helpful and professional throughout the whole process. She explained everything clearly, kept me updated, and was always quick to respond to any questions. I’d happily recommend her to anyone needing mortgage advice.
Lindsay · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are delighted to hear that Tara provided you with exceptional service and made the mortgage process a smooth and positive experience for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA super smart chap, called Jack, came round to value my house.
He was so professional. Spoke clearly and patiently answered any of our questions. He even took off his shoes out of respect. How refreshing! I really appreciated this. I think any company employing this chap has an added asset. I would recommend people asking for 'Jack' at Fox & Son, if they need their house valued.
Good luck to that chap 'Jack'
Thank you again.
Kind regards
Nina of the Vinther family
Nina · 16 March 2026
Agent replied · 16 April 2026
Wow, thank you for the kind words, Nina! We are so happy to hear that Jack provided such a professional and respectful experience while valuing your house. We couldn't agree more - Jack is definitely an added asset to our team at Fox & Son. We appreciate your recommendation and wish you all the best. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJack viewed a house with us yesterday. Very informative and smart, friendly guy. We really appreciated all his help. Unfortunately the house wasn’t for us. He was professional and said he would keep looking to find us exactly what we needed. Top estate agent and hope to see him again. We would highly recommend him. 5 stars for Jack
Tamsin · 13 August 2026
Agent replied · 13 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTara was amazing throughout, really got to know us and very thorough. Would definitely recommend for first time buyers.
Lucy · 13 June 2026
Agent replied · 13 October 2026
Thank you for your kind words! We strive to provide exceptional service to all our clients, especially first time buyers. We are so glad Tara was able to help and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience with the mortgage advisor Declan Sheen in Lancing. He was extremely friendly and very knowledgeable, as a first time buyer who has no clue what would be involved he made everything simple! He was always on hand to answer any questions and made me feel totally at ease and he was able to explain what mortgage deal would be right for me, he really listened to my needs and his advice and guidance was spot on. I would recommend Declan to anyone needing a mortgage.
Emily · 19 August 2024
Agent replied · 26 August 2024
Thank you Emily for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently viewed a property on the market with Fox & Sons and were shown around by Rob Debono. He was knowledgeable, personable, and genuinely took the time to understand what we’re looking for in a home. What really stood out was that he wasn’t the usual pushy estate agent, he genuinely wanted to help us find the right fit rather than just make a sale. Although we decided not to proceed with this particular property, we would absolutely request that Rob show us future homes.
Katy · 16 February 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Fox & Sons and our agent, Rob Debono. It's wonderful to hear that he was knowledgeable, personable, and genuinely interested in finding the right home for you. Our team takes pride in providing a non-pushy and genuine service to our clients. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRob was very polite, helpful and professional
Charlie · 13 August 2026
Agent replied · 13 October 2026
Thank you for your kind words! We pride ourselves on providing excellent customer service and it means a lot to hear that Rob was able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTara has been so lovely and helpful in securing a mortgage for my partner and I. She goes above and beyond for her clients and we could not recommend her enough! Thank you
Sophie · 13 September 2026
★★★★★ 5/5
GoogleGreat service from a really engaged, friendly and effective team. Louis was so helpful with our first calls to the company, and put us on the path to finding a dream home. Jack done an amazing job at introducing us to the property, so professional and passionate. Dealing with Tom when finalising our offer was the cherry on the cake, he made us feel so well taken care of.
Ashley · 20 November 2024
Agent replied · 10 December 2024
Thank you for your terrific 5* review and for your complimentary comments Ashley. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t thank and recommend Thomas Waudby enough. Very detailed in his presentation and very informative about the current market which allayed a few fears. 10/10 highly recommend
Alex · 16 February 2026
Agent replied · 16 April 2026
Thank you for the glowing review! We are thrilled to hear that Thomas provided a detailed and informative presentation that helped ease your fears. We truly appreciate the recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was a pleasure dealing with Fox and sons. We had jack show us round the property. He was very professional, smart, polite and had great advice. Jack knew the area very well and all the details of the property. I will ask for jack again with future viewing
Michelle · 13 August 2026
Agent replied · 13 October 2026
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent Team - Tom, Jack and Rob.
From start to finish we received excellent customer service.
Our initial meet was with Tom who explained the whole process of selling our home in great detail, every question answered and most importantly he took the time to ensure we understood what we were signing when instructing Fox and Sons to represent the sale of our home. It was Toms manner and personable approach that made us decide to sell our home with F&S. We were made to feel valued and involved at every stage.
Our next encounter was with Jack - so energetic
and an immediate rapport was formed. We were communicated to regularly, with updates on viewings, feedback and even when no viewings took place, Jack would always call to discuss marketing strategies and we were kept in the loop at all times. Jack listened to us and included us in all decisions and together we agreed next steps.
Rob - conducted most of our viewings and he was also a really polite and professional member of the team. Always respectful of our home, leaving it secure and lights off at the end of each visit. Rob would always call us when the viewing had finished and respectively let us know we could go back home.
Nothing was too much trouble for any of the team - they supported us at every step and we would definetly recommend Fox and Sons Lancing Office without hesitation.
Great team, where customer service genuinely sits at the heart of everything they do. We couldn’t fault them - all three gentlemen were so helpful, friendly and professional at all times.
Thankyou 🤗
Michelle & Scott
Michelle · 13 December 2025
Agent replied · 28 December 2025
Thank you so much for your kind words, Michelle and Scott! We're thrilled to hear that Tom, Jack, and Rob provided excellent customer service throughout the process of selling your home. We're happy to have been a part of your journey and appreciate your recommendation of Fox and Sons Lancing Office. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWorking with Tara to get our mortgage has been a dream. She made the whole process so much easier and was really worth every penny. Ours wasn’t an easy case and she really bent over backwards to help us get across the line. Look forward to working with her again in the future. Highly recommend anyone working with her, especially first time buyers, she really helped take the stress out of searching and applying for the perfect mortgage for us.
AvaCaitlin · 13 December 2025
Agent replied · 28 December 2025
Thank you for sharing your experience with us! We are thrilled to hear that Tara was able to make your mortgage process easier and less stressful. Thank you for recommending us to first time buyers! Kind regards, Lucy, Customer Feedback and Support Team.
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