Trusted Agent profile · Manchester
★★★★★
1,008 reviews across 3 platforms
416 Wilmslow Road, Manchester, M20 3BW
Bridgfords's office in Manchester, at 416 Wilmslow Road, is rated 3.6 out of 5 across 1,008 reviews on three platforms, including 565 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
The Trusted Agent 2026 results for Bridgfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleI was very happy with the level of service that I received from Bridgford sales and letting and the team were very helpful especially my mortgage advisor Mr Hammad Akbani and Sales consultant Hannah Cope and I would recommend them to buy or sale house.PositiveProfessionalism
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
1/5
TrustpilotIf one could give no star.
If one could give no star.. Trust them to advertise what they cannot offer. We got a falsely advertised service.. Exaggerated pictures of the house and when we complained, we were told rent will be increase and then we moved out.. the threat continued to "release deposit to the landlord and draw a line under it".. No one reads your emails about any complaint...As my complaints were not addressed at all..Would never use them again or recommend to friends and family..
1/5
TrustpilotSo Unprofessional!
Never have I dealt with such an unprofessional company!
5/5
GoogleJess and Isabelle have been super helpful. Responding to WhatsApp messages/ emails the same day as queries have been raised. Phone calls have been answered within the hour of leaving a voicemail. Thankyou ladies, very professional and I feel at ease in entering my new chapter as a tenant.PositiveResponsiveness, Quality, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleVery good service provided by the renewal team and Jess in particular. Keeping me informed of progress every step of the way, getting repairs done quickly, suggesting improvements to help with the let and getting them done. My flat was re-let in a relatively short period considering the period of the year (November). Thank you.
Thank you for recognising with your wonderful 5* review of our dedicated team. Kind regards, Lucy
1/5
TrustpilotAbsolute Joke!
Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.
1/5
TrustpilotBridgeford's Estate Agents in Poynton
Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).
1/5
TrustpilotComical agency who take no responsibility for their actions
I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.
5/5
GoogleSian was very helpful and great to deal with.
Thank you Jim for the great 5* review. Kind regards, Lucy.
5/5
GoogleI have a wonderful experience with her, very friendly and quick response to emails.
Thank you for taking the time to leave us this tremendous 5* review Tomilola. Kind regards, Lucy, Customer Relations.
5/5
GoogleA five stars service. From start to finish, the team kept a very clear line of communication. Any problems are dealt with and sorted the same day. I would recommend this team to any landlord looking for a peaceful and stress free renting experience.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotManchester office
If there was a minus adoption for our experience I would have posted -10.Shocking experience from the day we were handed the keys to a rental property from the manchester branch Flat Hanes over in an appallingly condition not fit for a pig!Subsequent customer service without exception the work that I have experience having run my own business for the past 25yrs. AVOID
1/5
TrustpilotViewing inefficiency
Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).
5/5
GoogleFantastic service from Mason! He has been a pleasure to deal with, and been very helpful in explaining everything and making it easy to understand - highly recommend! Many thanks
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSpoke to Tom about renting a flat
Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️
1/5
TrustpilotZero focus on the customer
Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.
1/5
GoogleRefused to allow us a first viewing without providing them documented proof of funds. This is absolutely ludicrous as we only wanted an initial viewing of a property - we have not been asked this by any other estate agents in Greater Manchester. Disappointing as we are cash buyers and have been completely put off viewing houses with this agency.
I’m very sorry to hear that you have had a bad experience with Bridgfords Withington. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 0161 956 2212 and we will deal with your problem personally. Branch Manager
5/5
TrustpilotGregg Cameron from Brigfords Newcastle…
Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.
1/5
TrustpilotNo show
We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.
5/5
TrustpilotEllie and Joe were very helpful and…
Ellie and Joe were very helpful and made the process of buying my first home easy, quick and straightforward! Would recommend both Estate Agents for anyone looking to purchase :) Thanks so much!!
1/5
TrustpilotWorst estate agents
If I could give 0 stars I would, the lettings department at. Bridgfords Gosforth are awful. We used to rent a property that was managed by them a few years ago and that experience was awful. But recently I had seen a property that looked good and I thought I would try even though it was managed by them.Biggest mistake, rang up to arrange a viewing only to be told that they were taking it off the market until the tenant had vacated. They said they would contact when they were doing viewings, one week later I saw that the property had been let! I rang them to discover that someone had taken the property. I said that we had not even had a viewing but they said the person had offered the money. I said that was not even given as an option to me. She then couldn’t even explain the rules about when a property can be viewed. They are useless.
1/5
TrustpilotBridgfords in Manchester are pretty…
Bridgfords in Manchester are pretty horrendous. The only two people who are nice, friendly and helpful are Daniel and Jo. Everyone else we spoke to has been rude, flippant, and even accused us of not paying.To be honest, I should have known considering we moved into a flat that was supposed to be cleaned and painted and it had food up the walls, yellow blind, dirt everywhere that this was not going to a great start. We had an early tenancy agreement exit which the landlord agreed to do if another tenant is found. This was a stressful process as the staff put a pic of the front of the building on right move and that’s it, so obviously not a lot of interest rolled in and we were liable until august having just bought a house. So we were keen to get a new tenant.I finally spoke to Jo and Daniel who were super helpful and asked me to supply some good pics of the flat, they uploaded them and surprise surprise lots of interest and someone took the flat.We left at the beginning of May, we were told by one of the Charlotte’s to only pay the days we were going to be there (around £140), when we rang to confirm this with one of the other Charlotte’s she was incredibly rude to my partner, toldhim there were no notes to reflect that and “we can’t just pay what we want when we want” - I have literally never experienced a professional speaking to someone like that, she was really condescending and made it out like it was our fault.Fast forward a few weeks, we paid the full rent for the month of May, despite moving out on the 3rd May and we were told we would get a refund of the extra we paid (£610) once the new tenant was in. They moved in on the 10th as per confirmation from BridgfordsWe have rang every day to check on this and they said it was being processed, I rang again today and it was told “there is no evidence of you paying”....We sent the evidence (receipt sent to us by bridgfords) and now they’re processing it again.The biggest issue is the miscommunication, nobody noting anything on the account, staff “not being able to see payments” we have paid, and literally no one talking to each other. I would steer very clear of this estate agents if you work full time and can’t be dealing with ringing them to chase absolutely everything.It’s a shame, as Jo and Daniel are actually really good and helped us massively. There are a few people in that office that need some customer service and account training and I really genuinely feel for anyone else having to deal with the majority of them. It’s been an absolute shambles.
1/5
TrustpilotReally appaling level of service as a…
Really appaling level of service as a tenant - wrongly accused us of being in arrears three times in 12 months and tried to take £1150 from our deposit. No apology, sometimes just didn't reply to messages and treated us as if we were trying to swindle them! Matthew Healey particularly condescending and bad customer service. I would say to avoid this company at all costs - you'll regret going with them because once they've got your money they won't care.
5/5
Google22nd January 2021 I sublet my flat through this agents two years ago and will use it again this year. I have found Jessica Nunn at the Withington office has been helpful and professional. She has made the process less stressful for me. Dr Amy Lai.PositiveResponsiveness, Professionalism
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
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Yes. In The Trusted Agent 2026 awards: Bridgfords, Manchester won Platinum.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
