Every review we hold for the Lanarkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend the guys at Thomsons. I met Neil when viewing a property and was impressed with how he handled the viewings so I knew I would instruct them when I came to sell my property.
I recieved good advice from Thomsons on offers/going to closing etc and their costs are very reasonable too. I would highly recommed using Thomsons over any of the larger estate agents. Felt like they really cared about getting the best result for me and not just "another job".
Thanks again to the team at Thomsons, first class service.
Caroline · 27 November 2025
Agent replied · 27 December 2025
Thank you so much for your lovely review Caroline - I am glad I made an impression at that initial viewing! We were all delighted to work with you and are proud that our relationship with our clients has been noted, as we truly believe it is what sets us apart from the competition. Thanks again and all the best in the new home. Regards from Neil, Susan, Jane and the rest of the team.
★★★★★ 5/5
GoogleAfter many months of viewings and almost giving up hope my wife and I viewed a flat in East Kilbride with Jane. She was very professional and knowledgeable and I hoped that we would get accepted. I am delighted to say that Jane and Neil and Bryan and the team got the job done really fast! Many thanks for this and we look forward to living here for years to come.
Aub · 21 April 2024
Agent replied · 20 June 2024
Many thanks for the kind review. We are delighted that you are happy with the service you are receiving and we look forward to being of further assistance going forward.
★★★★★ 5/5
GoogleNeil, Jane and the team were fantastic to work with. Their patience, understanding and hard work to accommodate our unusual circumstances while looking for a rental home was second to none. Communication was fast, efficient and effective and the team really couldn’t have made renting our dream home any easier.
If you’re searching for a diligent, professional and friendly letting agent, look no further.
Lulu · 24 October 2023
Agent replied · 20 June 2024
Many thanks for your wonderful review! We are delighted you are happy with the service you have received and look forward to assisting throughout your tenancy. Many thanks from all the team, your kind words really do mean a lot to us all.
★★★★★ 5/5
GoogleI can't say anything but good things about the agency. Especially from Katie Kinell who took care of our request. He took into account all our requirements as a large family that we are. He made us feel like special and unique customers. A move is always very stressful, especially with young children. Katie was very empathetic with us and expressed her commitment to find the most suitable house for all of us, making us feel comfortable and excited. His involvement with our case made the difference. Having employees like Katie speaks highly of the agency's concern for its clients. Thank you so much for everything!
Sara · 21 June 2021
Agent replied · 20 June 2024
Thanks so much for your kind review Sara, we are glad you had a great experience through Thomson Residential Lettings. Katie is delighted with your feedback, it really means a lot to us when our efforts are recognised as we always try to provide the best customer experience we can. Thanks again from all the team at Thomson's.
★★★★★ 5/5
GoogleI recently moved into a property managed by your team and the experience was seamless. From the initial viewing to the onboarding and key handover, everything was handled with professionalism and clear communication. Highly Recommend!
Ajiboye · 2 April 2026
Agent replied · 16 April 2026
Thank you very much for your fantastic review. It means a lot to the team to receive such positive feedback and we are delighted you have been happy with our service. Many thanks from all at Thomson Residential.
★★★★★ 5/5
GoogleFantastic letting agents . As a tennent under the current circumstances I found it really hard to find somewhere to let . Jane was so helpful and so professional. Always happy to help take my emails and calls straight away she made it so easy and the house is lovely just what we wanted . I would highly recommend them as I have delt with plenty of estate agents in the last few months and I fould thomson residential to be best thank you Jane and the team .
Donna · 21 June 2020
Agent replied · 20 June 2024
Many thanks for your kind review Donna, we are delighted that you have been happy with our service. It has been tough for everyone these last few months so to receive your kind words means a lot. Best of luck in the new home from Jane and the team at Thomson's.
★★★★★ 1/5
GoogleTerrible experience. Moved out of a property two days ago, after giving them my 28 day notice over a month and a half ago, they are refusing to return my deposit, give me a reference or the rent that I overpayed. They just don’t reply to your emails. Any problems we have encountered they say they are going to do something and just never do. The sort of letting agency where aslong as you don’t require any assistance they are good. Also Jane Robertson is the reason why I ended up overpaying rent because she just kept ignoring my emails, she didn’t give me any accurate information and was demanding more rent from me until I pestered her enough that she realised they owe me rent. Shocking service and I wish I had never given them or the flat time of day.
Louise · 21 June 2020
Agent replied · 20 June 2024
Dear Louise,
I am sorry that you feel disappointed in the service you have received from us. Each day we work to the best of our ability and it is genuinely upsetting when a negative review is received. At all times we try to deal with matters the right way and sometimes this can lead to disagreements with our clients, however we always try to make clear our reasoning on any issue. I understand that matters have now been resolved but should you wish to contact me to discuss any areas of concern then please do not hesitate to do so. Neil Thomson, Director.
★★★★★ 5/5
GoogleHighly recommend! We had such a quick , easy and pleasant experience renting our house with Thomson. Jane was so helpful and helped everything get done ASAP and considering I’m 28 weeks pregnant this was extremely helpful and appreciated as it made it such a exciting and easy experience!
Kiera · 21 February 2024
Agent replied · 20 June 2024
Many thanks for the great review Kiera, we are delighted you had such a great experience renting through us and we look forward to being of service to you. It means a lot to all the team to get such positive feedback - thank you!
★★★★★ 5/5
GoogleVery easy and efficient service didn’t even require my to go into the office all done very quickly and effortlessly. A great letting agents and I have used a few.
Maria · 2 April 2026
Agent replied · 16 April 2026
Thank you Maria for your lovely review. We are delighted you are happy with our service and we all really appreciate you taking the time to post such positive feedback. Many thanks from all the team.
★★★★★ 5/5
GoogleI had such a positive experience with Thomson's from start to finish, they guided me through the selling process with patience, and genuine care. I was ovewhelemed at the thought of selling but they made everything so much easier by …
Susan · 16 October 2025
Agent replied · 27 December 2025
Thank you Susan for your lovely review. We are delighted that you have been happy with our service and that you felt supported by our friendly team. Your kind words are much appreciated by everyone at Thomson Residential.
★★★★★ 5/5
GoogleI have used the services of Neil and his fantastic team as a landlord, as a property seller and more recently as a tenant. The service they have provided in all of these areas has been absolutely first class. As a landlord I always felt my property was in safe hands with good tenants. As a property seller, we achieved an excellent price in a difficult market, and sold quickly as well. More recently as a tenant, I have been impressed by how quickly repairs and minor issues are taken care of. I cannot recommend this company highly enough. Would give them ten stars if I could! Thankyou Neil, Jane, Susan, Bryan and Katie for all your help over the years.
Vivienne · 22 March 2024
Agent replied · 20 June 2024
Thank you Viv for your fantastic review. We are delighted that you have been happy with our service, especially because you have used all aspects of our business as a landlord, seller and tenant! We work hard every day and it means so much to all the team when we hear positive feedback. Thanks again and we look forward to continuing to be of service to you.
★★★★★ 5/5
GoogleJane, Katie and the whole Thomson’s team made renting out my property a straightforward and easy process. Professional, knowledgeable and offering the personalised service that a small business can provide, they guided me through the whole process. I would, and have, recommended them to others. Thank you!
Meg · 25 May 2025
Agent replied · 14 June 2025
Thank you very much for your kind review. We are delighted that you are happy with our service and really appreciate such positive feedback. Jane, Katie and the team look forward to a long and successful management of your property.
★★★★★ 5/5
GoogleAfter Neil replying I no longer wish to leave a negative review thanks for getting back to me
Adam · 16 February 2026
Agent replied · 16 April 2026
Dear Adam, in reference to your review, this is not our understanding of how this call progressed. We do not have a number to call you back on however I am in the office on 0141-639-1233 should you wish to discuss. Neil Thomson, Director.
★★★★★ 5/5
GoogleIve been a Tennant with Thomson for a number of years and they are fantastic.
From getting my first tenancy, to moving onto a further property- they have been so helpful and supportive throughout. …
Adriana · 16 August 2025
Agent replied · 16 April 2026
Thanks Adriana for your great review, we really appreciate such positive feedback and we are delighted you are happy with our service. We hope to be of help for many years to come and continue to give service with a smile :) Thanks from all the team at Thomson's,
★★★★★ 5/5
GoogleVery professional and consider both parties, ie the buyer as well as the seller. a pleasure to do business with and thoroughly recommended.
Peter · 28 October 2025
Agent replied · 27 December 2025
Thank you Peter for your kind review. We are pleased that you have been happy with the service you have received as a buyer, and we hope you will have many years of happiness in your new home. Thanks from Neil and all the team.
★★★★★ 5/5
GoogleYou started off looking after one of our properties and as I was delighted with the level and quality of service received I had no hesitation in transferring more of our portfolio for you to look after.
Thanks to Neil, Jane and Johnathan, keep up the good work.
Creative · 21 June 2020
Agent replied · 20 June 2024
Thanks very much for the great review Jim, it's been a pleasure working with you and we look forward to being of continued service. Your kind words mean a lot to us all.
★★★★★ 5/5
GoogleGreat service and communication , from the team at Thomsons
Jane , Katie and Bryan made moving very easy and stress free .
Teresa · 24 September 2023
Agent replied · 20 June 2024
Many thanks for your kind review Teresa. We are delighted to hear that you have been happy with the service you have received from the team. It means a lot to us and we look forward to being of further service to you. Thank you!
★★★★★ 5/5
GoogleNeil,Jane and Jonathan were thoroughly professional and extremely helpful from my initial enquiry,to completion of my tenancy agreement. I would definitely use them again.The company was recommended
to me and I will have no hesitation but to do the same again.
Linda · 22 June 2019
Agent replied · 20 June 2024
Thank you Linda for your kind review, we are delighted you are happy with our service and look forward to being of service to you. We are very pleased that we were recommended to you, it really means a lot when our clients do this.
★★★★★ 5/5
GoogleNeil, Jane and the rest of the team have looked after one of my properties for a few years now if not longer. The service has been absolutely brilliant, couldn’t fault it in any way! Would recommend to anyone needing estate agency services and I hope we continue to have success for many years in the future! Thanks again.
William · 23 November 2023
Agent replied · 20 June 2024
Many thanks for the great review William. We are delighted that you are happy with our service and we look forward to being of ongoing service. It means a lot to everything in the office. Thank you.
★★★★★ 5/5
GoogleVery responsive Rental Agency, I can recommend them to anyone else
Harris · 2 September 2025
Agent replied · 10 November 2024
Thanks for your review Harris, we hope you will be happy in your new home and look forward to being of service to you.
★★★★★ 5/5
GoogleThe guys at Thomson really made things easy. Especially with it being my first move on my own. Can’t thank them enough 😊 …
Andy · 14 March 2025
Agent replied · 18 May 2025
Many thanks for your kind review Andy, we are delighted you are happy with our service. It means a lot to have such great feedback and we look forward to being of assistance to you. All the best from the team.
★★★★★ 5/5
GooglePicked this company due to decent reviews which are few and far between for letting agents. Really happy I did. First time renting out the flat and they seemed to know what I wanted and found a tenant to suit. So far no issues. Really professional yet friendly staff that have manage my expectations and anxiety 👍 …
Lynn · 21 June 2023
Agent replied · 20 June 2024
Many thanks for your fantastic review Lynn. It's great to hear that you are happy with the service you are receiving from us and we look forward to being of assistance to you throughout the tenancy. All the best from the team at Thomson's.
★★★★★ 5/5
GoogleI thought the overall service from Jonathan, Neil and the team was fantastic from my initial conversation to them quickly renting out my property. I wouldn't go anywhere else in future!
Peter · 22 June 2019
Agent replied · 20 June 2024
Thank you for the kind review Peter, we're delighted you are happy with our management of your property and look forward to being of service in the future.
★★★★★ 5/5
GoogleI am a landlord and have used Thomson for the first time. From day one they have been very friendly and professional and have kept me informed every step of the way. All the staff in the office are exceptionally friendly and efficient - I would have no hesitation recommending them.
Leigh · 21 June 2023
Agent replied · 20 June 2024
Many thanks Leigh for your kind review. We are delighted that you are happy with our service and we really appreciate your business. We look forward to being of further assistance going forward. Thanks again from all the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
