Trusted Agent profile · Lambeth

Winkworth Herne Hill reviews in Lambeth

3.9

★★★★★ Good

955 reviews across 2 platforms

236 Railton Road, Herne Hill, SE24 0JT, Lambeth, SE24 0JT

Winkworth's office in Lambeth, at 236 Railton Road, is rated 3.9 out of 5 across 955 reviews on two platforms, including 87 Google reviews rated 4.5.

Google logo

4.5 / 5

87

Reviews on Google

This office

Trustpilot logo

868

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Google

Rebecca did a brilliant job throughout the sales process. From finding our buyers, keeping me updated throughout the sale, liaising with solicitors, agents etc and making sure we met a completion deadline which ensured the sale went through. She was tenacious, professional and was on top of all the details. The communication was great, she was always available to quickly deal with any issues or questions. The sale and purchase weren't straightforward, having someone as good as Rebecca made a huge difference. I would highly recommend Rebecca and the team at Winkworths.

Jo · 16 March 2026

Agent replied · 17 April 2026

Wonderful to hear Jo. We’re so pleased Anthony’s thoughtful approach and eye for detail helped capture the true character of your home. Thank you for the kind words and for taking the time to share your experience!

5/5

Google

I’ve had a very positive experience with Winkworth Estate agents and specifically Ellie Morgan. Ellie has been exceptional and has helped me with quite a few flat viewings. She understood exactly my needs and filtered the available flats the agency had been currently letting to accommodate my requirements and finally managed to book the ideal flat to rent! Very quick to respond, friendly and helpful and I’m very happy I chose this agency with Ellie’s guidance!

Maria · 16 March 2026

Agent replied · 17 April 2026

This is such a nice one to read Maria. Ellie will be genuinely pleased you felt understood, especially with how many viewings it can take before the right place comes up. Filtering properly and not wasting your time is exactly what we aim for, so I’m glad she helped you land on an ideal flat in the end. Thanks for choosing us, and I hope you love settling into the new place.

5/5

Trustpilot

Professional, responsive, and easy to deal with from start to finish

I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.

Benjamin · 4 June 2026

Agent replied · 24 June 2026

Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back and assisting you again in the future.

5/5

Trustpilot

Excellent communication and progression service instrumental in ensuring we secured our forever home

From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.

Pritesh · 23 December 2025

Agent replied · 27 May 2026

Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.

5/5

Google

I recently purchased a flat in Herne Hill through Winkworths, with Lewis as my primary contact. Lewis was incredibly helpful throughout the entire process, consistently communicating clearly and effectively, which made the whole process much easier and even enjoyable! From initial property viewings, right through to after I had moved in, he remained professional and patient. He was always on hand with prompt responses and invaluable advice, which made the experience much easier. I would highly recommend Winkworths, and if you're fortunate enough to work with Lewis, you’ll be in excellent hands!

Charlotte · 16 December 2025

Agent replied · 17 April 2026

Charlotte, this is such a lovely review to receive. It’s brilliant to hear Lewis made the whole process feel clear and even enjoyable, and that he stayed just as helpful after you’d moved in too. That level of patience and consistency is exactly what people need when they’re buying. Really appreciate the recommendation and I’ll make sure Lewis sees your kind words.

5/5

Trustpilot

Aaron and his team at Winkworths Kensal…

Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!

Helen · 29 April 2026

Agent replied · 27 May 2026

We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

5/5

Trustpilot

John and Guy were really so helpful

John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.

Grace · 21 July 2026

5/5

Google

My daughter was purchasing her first property. On the first viewing we were met promptly by a lovely, smiley lady called Rebecca, at the property. We were able to look around, feeling very comfortable doing so and assisted by Rebecca when we had questions to ask. Following viewing, my daughter wanted to make an offer, and we were very happy with Rebecca's advice and assistance in the making an offer to the seller's which was then accepted. Rebecca's experience, diligence and dedication was invaluable throughout the sale/purchase process of the property. Any queries we had were followed up immediately and answered. A highly professional approach, thank you Rebecca.

Sue · 9 August 2025

Agent replied · 8 September 2025

Sue, it’s lovely to hear how well Rebecca supported your daughter through her first home purchase. From that very first viewing to getting the offer accepted, we’re glad her knowledge and dedication helped make the process such a smooth and positive one. Thank you for sharing your experience.

5/5

Trustpilot

Excellent service

Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.

G · 28 August 2026

5/5

Trustpilot

A huge thanks to Toby and his team for…

A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.

Kate · 4 February 2026

Agent replied · 21 March 2026

Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.

5/5

Google

I have just completed a purchase of a flat with Winkworth's, where Elisabeth was my main point of contact. Mine was a relatively complex case (UK citizen buying from abroad) and I can confirm what other reviewers have said about Elisabeth - she was extremely helpful and communicative from the very beginning, always maintaining a positive and pro-active approach throughout a relatively long, stressful and convoluted process. I can highly recommend Winkworth Herne Hill, specifically Elisabeth. Thank you so much for your help getting this purchase over the line!

Kate · 16 March 2026

5/5

Google

Rebecca was fantastic to work with throughout our purchase. She was incredibly responsive and proactive, always staying one step ahead and keeping everything moving smoothly. Even when things became a bit challenging with the seller, she handled it all with calm professionalism and was consistently on top of the situation. She’s also genuinely kind and easy to deal with, which made a real difference during what can be a stressful process. We would highly recommend her.

Matt · 10 April 2026

5/5

Google

Rebecca Perry did a marvellous job helping us with our house purchase in Herne Hill. She was insightful, patient, responsive and efficient, deftly pushed everyone involved in the purchase along as required, and was the epitome of charm and good humour throughout. We'll be completing on time thanks to her. If we ever end up selling our new house, I hope she'll be around to help. Thanks Rebecca!

Tom · 15 April 2026

5/5

Trustpilot

Thanks Dan!

Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!

Aleah · 4 March 2026

Agent replied · 21 March 2026

Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.

5/5

Google

Lewis Amos and team were a pleasure to work with on the sale of our flat. They coordinated the process seamlessly and provided valuable and guidance that helped us through bumps in the road. We’re very grateful for all their hard work.

Keir · 16 February 2026

Agent replied · 17 April 2026

Really glad the sale felt seamless on your side Keir, even with a few bumps along the way. Lewis and the team are great at keeping things coordinated and giving clear guidance when it matters most, so it’s lovely to hear that came through. We’re genuinely grateful for the trust, and I’ll make sure Lewis sees your feedback.

5/5

Google

Following the conclusion of our property search, we both wanted to say thank you so much to Rebecca for all her advice and efforts across our viewing process! We’ll definitely be pointing interested friends in the direction of properties in Winkworth’s Herne Hill’s window!

Jack · 16 January 2026

Agent replied · 17 April 2026

This is really lovely Jack. Rebecca will be so pleased to hear her advice and effort made a difference across the viewings. Also, thank you for the future referrals, that means a lot and we’ll look after anyone you send our way.

5/5

Trustpilot

I am a landlord in the Willesden Green…

I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.

Mark · 22 March 2026

Agent replied · 23 October 2024

We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

1/5

Trustpilot

Avoid this agency if you value your…

Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.

Bettina · 24 May 2026

Agent replied · 24 June 2026

Dear Bettina, Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office. We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage. Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure. Kind regards,

5/5

Google

I'm very grateful to Rebecca Perry for helping me to purchase my first home. She was always professional, proactive, communicative, incredibly helpful - and ultimately ensured I could get the keys as soon as possible with minimal stress. Thank you Rebecca!

Grace · 9 December 2025

Agent replied · 17 April 2026

Really glad Rebecca helped make your first purchase feel far less stressful Grace, and even better that she helped get everything lined up so you could get the keys as quickly as possible. She’ll be chuffed to read this. Wishing you all the best settling into your first home.

5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

Agent replied · 27 May 2026

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.

5/5

Trustpilot

Winkworth and Arrun…thank you

Winkworth were really helpful during my property search. Arrun Padda was especially responsive to support the search over a number of weeks across a wide area. Arrun was flexible with time, showed high quality property listings to me, and was prompt to help communication with landlords. This stood out to me all while he maintained a relatable yet professional manner and I really appreciated his work. If I’m searching for properties again I’d be reassured to have Arrun’s help at Winkworth.

Che · 8 September 2025

5/5

Google

We recently exchanged on a property with Elisabeth, she has been so helpful and communicative from the very beginning when we viewed a few of her properties. We have really appreciated how proactive she has been throughout, she went above and beyond on what was a stressful process as first time buyers and having to exchange whilst not in the country. Highly recommend Winkworth HH, Elisabeth and the rest of the team members we also occasionally dealt with.

Alex · 16 February 2026

Agent replied · 17 April 2026

That sounds like a proper juggle Alex, especially exchanging while you were out of the country and doing it all as first time buyers. Really pleased Elisabeth kept things proactive and stayed on top of communication from the early viewings right through to exchange. I’ll make sure this gets back to her and the Herne Hill team too, they’ll really appreciate it. Wishing you a smooth run to completion and a brilliant first few months in the new place.

5/5

Google

Everything was so fast and professional, we were really impressed with their service from the start to finish. Especially Lewis who has been amazing throughout, definitely the best agent we have had.

Daniel · 19 December 2025

Agent replied · 17 April 2026

Sounds like the whole thing moved quickly and felt properly handled from start to finish Daniel, which is exactly what you want. Lewis will be made up to hear that, especially being called the best agent you’ve had. I’ll make sure he sees your feedback, and thanks for taking the time to leave a review.

1/5

Trustpilot

NO ELECTRICITY FOR 3 DAYS

I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.

Rainice · 12 December 2025

Agent replied · 23 December 2025

Good morning Rainice, At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance. Kind regards, Winkworth Client Relations

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Winkworth's Google reviews

Questions about Winkworth Herne Hill

How many reviews does Winkworth Herne Hill have?

Winkworth's Lambeth office has 955 reviews across two platforms: 87 on Google, 868 on Trustpilot (across the whole business).

What is Winkworth Herne Hill's rating?

Winkworth Herne Hill is rated 3.9 out of 5 across all 955 reviews, and 4.5 out of 5 on Google from 87 reviews.

Where is Winkworth's Lambeth office?

Winkworth Herne Hill, 236 Railton Road, Herne Hill, SE24 0JT, Lambeth, SE24 0JT.

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