Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not use this agency
Do not use this agency. Awful and slow communication. We reported a major plumbing issue and after 9 months it was still not dealt with. Took 4 months to get someone out to see it, and then they were happy to let the Landlord just sit on the quote and not do anything about it. Moving out process was awful, we were asked if we wanted to stay 5 months prior to our tenancy ending only for us to here under 2 months to go the Landlord would be selling. Getting our deposit back has been a nightmare. All in all an awful experience and we will avoid any future properties that use this agency.
Megan · 20 September 2021
★★★★★ 5/5
TrustpilotI would like to thank Arran Southern…
I would like to thank Arran Southern for his prompt actions in replacing the washing machine at my property,very proffessional and polite,great service all round,a credit to the company
Richard · 9 March 2022
★★★★★ 5/5
TrustpilotCharlie was a constant support…
Charlie was a constant support throughout our tenancy and always helped and guided us through any issues and made the end of tenancy seamless.
EV · 10 October 2022
★★★★★ 5/5
TrustpilotGreat staff (especially the women!)
I am not a fan of estate agents - as they are very expensive, but this has nothing to do with the staff, as they do not make up the fees. Therefore, I would like to say a BIG "Thank You" to: Samantha, Rebecca, Melissa and Erika. Each one of them is an asset to Stirling Ackroyd. Very efficient, hard working and always willing to help, even when I ask lots of questions. The four of them are amazing!
Alex · 2 November 2021
★★★★★ 1/5
TrustpilotI Feel Sorry For My Landlord
I was a tenant for under a year at a Stirling Ackroyd managed property. We enacted our break clause, in large part, down to the poor service offered by the Stirling Ackroyd team.This poor service included:- Poor condition of the property on check-in (a hole in the front door, a cupboard in the kitchen left unattached to the cabinets for example).- Not fixing problems for months (in fact, two of three issues with the property remained even when we left).- Dreadful response times to emails. We'd often go a week or two, with chasing, before hearing back from our lettings manager regarding issues.Our poor landlord was charged a fee for a "service" that essentially pushed us away as rent-payers. I estimate from their website they charged our landlord £4k in management fees. That £4k was charged to deal with 3 problems, only one of which was actually fixed with (over 3 months and several emails of chasing later). Add to that the fact the property was left vacant for at least a month after we enacted our break clause, and that adds up to £6.5k that the landlord was left out of pocket. I'm actually angry thinking Stirling Ackroyd earned £4k a service that any landlord could easily manage to better alongside a full-time job!Landlords, take this from a tenant that's actually experienced their service: This is the worst property management company I have ever dealt with by a distance. I will never be renting another Stirling Ackroyd property again, no matter how nice the property is. With their abysmal Trustpilot score showing I'm not alone, it will only be a matter of time until you're scratching your head wondering why your tenant hasn't renewed their rental period again....
Scott · 27 August 2021
★★★★★ 5/5
TrustpilotGreat Service
Jad was very helpful and attentive allowing for a seamless move in
Sam · 12 October 2023
★★★★★ 5/5
TrustpilotThank you Dora
Thank you Dora, for your advice and standing in as an agony aunt for me :-)
Anita · 20 June 2023
★★★★★ 5/5
TrustpilotSales associate on point!
Don’t know much about the company, but the sales negotiator Patrick was extremely helpful & professional. Hoping my experience with this company, goes as well as my viewing did.
Sana · 29 January 2022
★★★★★ 5/5
TrustpilotI had the pleasure speaking with Ellie…
I had the pleasure speaking with Ellie Kozaki. I’m a first time buyer and she helped me step by step what to do as I felt so lost at the start. Very knowledgeable, approachable and always checked in to see how I’m getting on with the search. She made the process stress free and I couldn’t thank her enough and now I have the keys to my first home. Excellent service.
Petroulla · 27 October 2022
★★★★★ 5/5
TrustpilotRahat was really helpful and responded…
Rahat was really helpful and responded to all our queries quickly. He made the moving in process really smooth.
Ruth · 16 March 2023
★★★★★ 5/5
TrustpilotSpoke to Ollie
Spoke to Ollie today, very helpful. Informative and honest, I think I’ll finally find a home for my kids now post divorce. Would recommend.
Jarryn · 14 September 2022
★★★★★ 5/5
TrustpilotRebecca, Andrew & team
Rebecca, Andrew and team at Stirling Ackroyd have been nothing but professional, courteous and a pleasure to work with throughout the letting of my apartment. I strongly recommend their services
Dominique · 24 November 2021
★★★★★ 5/5
TrustpilotGreat Customer Care
Highly recommend Samantha Japaul. Have dealt with her for a number of years now. She has always been very helpful and deals with any queries I have quickly and professionally.
Stephen · 23 November 2021
★★★★★ 5/5
GoogleOur experience with the team has been super great! Securing a flat these days is extremely stressful and time-sensitive so we were lucky to be working with Kurwahn to help us get through it. He was always friendly on our calls and very quick to get back to us on any issues. Thanks for your help Kurwahn and colleagues!
Diva · 23 October 2023
★★★★★ 5/5
GoogleEdward Pink was a pleasure to work with on my property, his professionalism and ability to get the job he says he will do done is exceptional. I would recommend anyone looking to rent their property to go through him.
Louis · 24 October 2018
★★★★★ 1/5
TrustpilotNightmare END of tenancy
All fine until I moved out and required my deposit back. 5 weeks since I left my flat, in the exact condition I received it in. Clean, tidy and fully paid up but am chasing and chasing with no success.
Nicola · 4 September 2022
Agent replied · 28 October 2024
Hi Nicola, can you please email help@stirlingackroyd.com confirming the address of the tenancy just ended? I am keen to understand what we can do to help speed things up for you and to ensure you are fully advised of the status of your deposit return. I look forward to hearing from you, Amber.
★★★★★ 5/5
TrustpilotExcellent service!
Excellent service throughout our tenancy. The Property manager, Rebecca Heslam was well informed, professional and very helpful throughout our four year tenancy, made life very easy for us!
Bilkis · 28 February 2022
★★★★★ 5/5
TrustpilotAshley was super helpful
Ashley was super helpful, easy to speak to and I feel confident she will help me on my search.
Will · 28 February 2023
★★★★★ 5/5
TrustpilotEllie has been an absolute star
Ellie has been an absolute star. Brilliant communication at all times. Thanks!
Nick · 15 September 2023
★★★★★ 5/5
TrustpilotWe had a great experience with this…
We had a great experience with this estate agent during the process of securing our flat! William was very helpful, enthusiastic and friendly!
Phoebe · 28 September 2022
★★★★★ 5/5
TrustpilotManagement Services
I have been working with Stirling Ackroyd for several years now and Clive Martin and his team have always acted professionally and Clive specifically has a problem solving attitude.
Mario · 6 December 2021
★★★★★ 1/5
GoogleWorst agency I have ever rented with. Avoid at all costs.
Sam · 23 August 2024
Agent replied · 22 October 2024
Hi Sam, Thank you for sharing your experience and I am sorry that you have felt the need to contact us in this way. Please contact us at help@stirlingackroyd.com so that we can address any outstanding issues for you.
★★★★★ 5/5
GoogleKurwahn and his colleagues were extremely helpful at every stage of the process. Kurwahn listened to our requirements and found us a great flat that was within our budget, and was clear in his communication with us throughout.
Marc · 23 October 2022
Agent replied · 22 October 2024
Hi Marc, thank you for taking the time to leave valuable feedback for Kurwahn and the team. Its great to hear of your experience while finding your new home and we wish you all the best - Claire
★★★★★ 5/5
TrustpilotCan’t thank Ella enough was brilliant…
Can’t thank Ella enough was brilliant from start to finish! Was so informative about the property and even answered all my annoying questions without any hesitation will definitely recommend!
Emily · 22 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
