5/5
TrustpilotThanks for the help with the change of…
Thanks for the help with the change of occupancy Baran!
Trusted Agent profile · Lambeth
Marsh & Parsons Clapham reviews in Lambeth
★★★★★
1,015 reviews across 2 platforms
28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB
Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.2 out of 5 across 1,015 reviews on two platforms, including 210 Google reviews rated 4.6.
Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
1/5
GoogleSpoke to a very rude South African clown in lettings who started gobbing off before he’d put the phone down, trying to be a joker in the office. Sadly it cost them the business, very unprofessional business
1/5
GoogleHorrific from start to finish. Accounts team utterly useless. Careless with contracts. Careless with customer care. Careless with customer data. Avoid at all costs
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
TrustpilotAttentive and Prompt
Attentive. Very prompt reply.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
TrustpilotClapham Old Town - Theo
Theo from the Clapham old town branch was fantastic and a real pleasure to work with. He kept a level head when things weren't going as planned and laid out the path for a smooth transaction. Loving my new home! Thanks, Tom
1/5
GooglePoor agency, deliberately lying, lost lots of money thanks to them. Not recommended
Agent replied · 23 November 2024
Hi Bruno, we are sorry that you are not happy with your experience with us. Unfortunately we were unable to find your name on our records, so please do feel free to get in touch with the relevant office if there is anything that you would like to discuss. Best wishes, Marsh & Parsons
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Agent replied · 24 October 2024
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
1/5
TrustpilotStay away from M&P
Stay away from M&P, very unprofessional service, the worst letting agency that you can encounter in London. They should be banned from the market, gang of crooks!
1/5
GoogleToby Brewer has zero integrity and shocking customer service. Could not even respond to us about a rental application he encouraged us to submit. Shame on you.
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
TrustpilotReview
Agent replied · 24 September 2026
Dear Janica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
GoogleWe were very happy with all the team at Marsh & Parsons helping us sell our flat and would recommend them.
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh & Parsons Clapham
How many reviews does Marsh & Parsons Clapham have?
Marsh & Parsons's Lambeth office has 1,015 reviews across two platforms: 210 on Google, 805 on Trustpilot (across the whole business).
What is Marsh & Parsons Clapham's rating?
Marsh & Parsons Clapham is rated 4.2 out of 5 across all 1,015 reviews, and 4.6 out of 5 on Google from 210 reviews.
Where is Marsh & Parsons's Lambeth office?
Marsh & Parsons Clapham, 28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB.
