Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOwain is an excellent professional
Owain is an excellent professional, responsive, detailed and genuinely helpful throughout the process. He communicated clearly, kind and kept me updated at every stage, and made the experience smooth and straightforward.I highly recommend Owain Wilson.
Doyinsola · 28 May 2026
Agent replied · 24 June 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
TrustpilotMarsh & Parsons property management has…
Marsh & Parsons property management has been incredible to work with especially Owain. They’re proactive, efficient and knowledgeable in the industry. I would recommend anyone looking for a 5-star service to use Marsh & Parsons
Briana · 28 May 2026
Agent replied · 24 June 2026
Dear Briana, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
TrustpilotLucy has been amazing throughout our…
Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊
Ishan · 5 May 2026
Agent replied · 28 May 2026
Dear Ishan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
GoogleI dealt with Michael at Marsh & Parsons who was so helpful and patient over what happened to be a tricky purchase. Delighted to say I finally completed and would certainly recommend Marsh & Parsons again, and Mike particularly! Thank you!
Darina · 16 March 2026
Agent replied · 16 April 2026
Dear Darina, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
★★★★★ 5/5
GoogleTom has been an absolute pleasure to work with throughout our property sale. He is friendly and approachable, making what can be a stressful process much easier. I really appreciated is his direct and honest communication style. This approach truly helped keep things moving efficiently and we always felt well-informed. I would highly recommend working with Tom at Marsh & Parsons.
Peter · 16 September 2025
Agent replied · 23 September 2025
Dear Peter, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotFriendly and efficient!
I have been with Marsh and Parsons for 5 years, and have never had a moments worry. Debbie Lewis has been in charge of overseeing the rental of my flat.
Richard · 4 June 2026
Agent replied · 24 June 2026
Dear Richard, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotDebbie Lewis is always super helpful…
Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!
Lily · 17 August 2026
Agent replied · 24 September 2026
Dear Lily, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
GoogleMichael, Sarah and Tom were great to deal with during the sale of our house. They worked extremely hard in what was at the time a challenging market. Good communication and always friendly to deal with. They are very experienced and know the market and areas well. Fully recommend them.
Derek · 16 December 2025
Agent replied · 16 April 2026
Dear Derek, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Clapham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Hayley
★★★★★ 5/5
TrustpilotI want thanks Marsh & Parsons Estate…
I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.
Oleg · 15 May 2026
Agent replied · 28 May 2026
Dear Oleg, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotI’ve been letting my flat via marsh and…
I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .
Kindah · 24 July 2026
Agent replied · 24 September 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
GoogleThroughout the process, Saadat has been exceptional helpful, making what should be a stressful process very easy. He was professional, knowledgeable, and most importantly communicated effectively to keep me in the loop. I can't recommend him enough.
Arun · 16 March 2026
Agent replied · 16 April 2026
Dear Arun, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
★★★★★ 5/5
TrustpilotMarsh & Parsons
From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.
Caitlin · 25 August 2026
Agent replied · 24 September 2026
Dear Caitlin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
TrustpilotDebbie was resourceful and proactive in…
Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!
Ben · 4 August 2026
Agent replied · 24 September 2026
Dear Ben, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
GoogleSarah was an absolute pleasure to work with throughout the process of selling our flat. Her attentiveness and dedication were exceptional and she was always available to answer our questions, provide updates, and offer advice.
Sarah's communication skills were outstanding and she kept us informed every step of the way. Her proactive approach and positive attitude made the process efficient and resulted in a quick and successful sale which we were thrilled with.
Sarah went above and beyond throughout the process. We would highly recommend her to anyone looking for an estate agent who is knowledgeable and experienced.
Rachel · 19 November 2024
Agent replied · 23 November 2024
Dear Rachel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, lesley
★★★★★ 5/5
TrustpilotGreat Customer Service
Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.
MM · 19 November 2024
Agent replied · 24 December 2024
we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
★★★★★ 5/5
TrustpilotAlways great service from Marsh &…
Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.
Tatiana · 1 May 2026
Agent replied · 28 May 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
GoogleI had a great experience with Tobi Shenaike at M&P. I had been searching for a property for a while and Tobi was nothing short of excellent in assisting me with my search. Tobi called and messaged frequently with new properties, offering quick and flexible viewing times. Most importantly, Tobi listened to what I required, and saved me the added time and stress of finding a property meeting those requirements myself. Tobi genuinely cared about me finding somewhere right for me, which was much appreciated. Overall, a great experience. Thank you Tobi!
Georgina · 16 November 2024
Agent replied · 23 November 2024
Dear Georgina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 3/5
TrustpilotWord to the wise regarding M&P
I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!
Faf · 1 November 2024
Agent replied · 24 December 2024
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
TrustpilotResponsive, helpful and professional.
Lucy Meehan has been a great. Very responsive, helpful and professional.
Arjun · 28 August 2026
Agent replied · 24 September 2026
Dear Lucy, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotLucy Meehan
Lucy Meehan has been exceptionally helpful in dealing with problems we experienced, both with maintenance of our property and with demands from our tenants.
Hiroko · 29 May 2026
Agent replied · 24 June 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 1/5
TrustpilotArguably the worst agents in London
Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.
Jason · 19 August 2026
Agent replied · 24 September 2026
Dear Jason, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotMax has been very helpful answering…
Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.
Antoine · 15 May 2026
Agent replied · 28 May 2026
Dear Antoine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotOutstanding Support..
Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !
Natarajan · 27 May 2026
Agent replied · 24 June 2026
Dear Natarajan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotCaitlin was absolutely fantastic
Caitlin was absolutely fantastic! Thank you
Anna · 31 August 2026
Agent replied · 24 October 2024
Dear Anna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
