Trusted Agent profile · Lambeth
★★★★★
1,756 reviews across 2 platforms
18 York Road, London, SE1 7ND, Lambeth, SE1 7ND
Part of Knight Frank, see every office.
Knight Frank's office in Lambeth, at 18 York Road, is rated 4.9 out of 5 across 1,756 reviews on two platforms, including 78 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen asking for the assistance
When asking for the assistance, Summer White was extremely helpful and made sure that my questions were completely answered. I would 100% recommend Summer as a KF agent.
Hi Radovan, Thank you for your kind review, please do let me know if there is anything else I can help you with during your tenancy, I hope you are enjoying your new home. Best wishesSummer
5/5
TrustpilotJosh has been incredible as my property…
Josh has been incredible as my property manager and the entire experience with KF has been that much better thanks to him! He is always responsive, pro-active and gets things done- all of which are incredibly helpful!
Thank you for your kind words Ani. I am very glad to have yielded the results you need, and make your experience positive and seamless.Josh
2/5
TrustpilotSo Disappointing
So DisappointingHaving used KF to manage the renting of my house since 2017 I had to cease the arrangement when the property manager failed to respond to calls and emails for six months. The subsequent inability to coordinate and execute the closure of the account demonstrated a lack of communication and of supervision by management. This was exemplified by the lack of a response from the Customer Experience Manager when contacted. They were pleasant to deal with but you have to make the running
Dear Hugh, We are really sorry to hear about your experience, and it is always disappointing when our service falls below expectations. If you would like for a member of the team to look into this furhter, please do reach out to complaints@knightfrank.com. Please do accept our apologies again. Knight Frank
5/5
Trustpilot5 stars ⭐️ ⭐️⭐️⭐️⭐️ for Jocelyn Zhang and 3.5 stars for Knight Frank
5 stars ⭐️ ⭐️⭐️⭐️⭐️ for Jocelyn Zhang.I would rate Knight Frank 3.5 stars, but Jocelyn herself deserves the highest praise as a property manager. Since my move into this property a few months ago, which had its share of issues, the situation improved significantly under Jocelyn's management. Her outstanding communication skills were immediately apparent, ensuring she was always ahead of any concerns. She carefully arranged maintenance and repairs, consulting with me to schedule these at convenient times and confirming details meticulously. Serving as my main point of contact, Jocelyn's organizational abilities, politeness, and swift responses have been exceptional. Finding out she is leaving is a great disappointment; she undoubtedly has a promising future ahead. Knight Frank truly found a gem in Jocelyn, a talented and polite professional.
Many thanks for your kind words, Rabinder. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out. Best wishes, Jocelyn
5/5
TrustpilotWorking with Chanell at KF was a very…
Working with Chanell at KF was a very pleasant experience. Chanell is very professional, timely and thorough. I highly recommend working with her for your property search.
Dear Robin,Thank you for your kind feedback, it was a pleasure being a part of your UK property search, and would be glad to be of assistance in the future. Kind regards,Chanell
5/5
TrustpilotFirst class service and professionalism.
We have been both buyers and sellers of properties through Knight Frank within the last 18 months and the experience from both perspectives has been exceptional. As a retired property solicitor I have held a somewhat cynical view of some estate agents but the Knight Frank team in Clifton have exceeded all expectations through their unfailing professionalism, courtesy and calm, considered advice throughout the process. The entire team there are a delight to deal with and they are completely on top of transactions providing helpful support but without unnecessary interference. I would strongly recommend this firm with no hesitation.
Thank you so much for such a positive review. We are thrilled to have been successful in the sale and purchase previously and have enjoyed working with you immensely.
5/5
TrustpilotFahima has been very helpful everytime…
Fahima has been very helpful everytime when having an issue with our rental,her prompt and efficient assistant has made this process stress free
Thank you for the kinds works, it was a pleasure working with you!Kind Regards, Fahima
5/5
TrustpilotVery helpful
Very helpful. Made moving in and out easy.
Hi Hope, Thank you so much for your kind revie, it really means a lot. I’m very pleased to hear that your move-out process went smoothly. It was a pleasure assisting you throughout, and I truly appreciate your cooperation along the way. Wishing you all the very best in your new home! Lety
5/5
TrustpilotEd made the experience!
Ed Moss was incredibly helpful and was always very quick to respond to questions. Lovely experience.
We're so glad to hear you had a lovely experience! Thank you for your kind words. Ed
5/5
TrustpilotThe excellent customer service by your…
The excellent customer service by your employee Juliette Dartois, going above and beyond. Which is a rare occurrence in the letting industry. Her industry and technical knowledge of the market was also very useful. Thank you Juliette
Thank you Olumide, I really appreciate your kind words. Absolute pleasure to deal with you! Juliette
5/5
TrustpilotTruly positive experience!
I recently had the pleasure of working with Ehteshaam Ahmed from Knight Frank for my tenancy needs, and his service was exemplary. Ehteshaam's professionalism, market knowledge, and responsiveness made the entire process smooth and stress-free. He showed genuine care for my concerns, providing valuable advice and going above and beyond to ensure my satisfaction. His efficiency and attention to detail were remarkable, making him highly recommendable for anyone in need of real estate assistance. Thank you, Ehteshaam, for a truly positive experience!
Thank you very much for your glowing review and I am delighted to hear that you were satisfied with the service provided. Likewise, I am very grateful for the opportunity to assist you. Please do not hesitate to reach out should you require any assistance in the future.Ehteshaam
5/5
TrustpilotThanks to Vinnie
Many thanks to Vinnie from Renewals in being proactive managing my tenancy agreement with my tenants.
Thank you for the lovely review. It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotProfessional and helpful
Summer was incredibly professional and helpful in all our interactions. I look forward to working with her again.
Hi Joseph, Thank you so much for your kind words! It was a pleasure working with you, and I'm glad I could assist. I look forward to working with you again in the future!Summer
5/5
TrustpilotAgent Helen was wonderful in our house…
Agent Helen was wonderful in our house search. She was timely with responses and helpful with our transition.
Thank you so much for your kind review. I hope you and the family will be very happy in your new home and are settling in. Please do let me know if I can ever help in the future. Best wishesHelen
5/5
TrustpilotI work with knight frank
I work with knight frank. They manage our rental flat. Katie their property manager is really the best. Such attention is paid to each of our email and request. They are prompt and caring . I’m so happy with their service. Thank you Katie and the rest of the team.
Thank you so much for your kind words. It has been a pleasure working with you to make sure your property is kept in the best order
5/5
Trustpilotprofessional service!
Knight Frank has been very professional and efficient in processing my rental offer and getting all the documentation done before I move in- it was a seamless process! Rosi- my property manager has been very helpful to support with my request after move in, she assisted me in applying underground parking slot, fixing of the aircon and replacement of worn mattress. she has been very helpful and responsive.
Hi Cindy,Thankyou for your kind words, its greatly appreciated!I am glad I could assist on these matters & happy to hear you are satisfied with our service.Kind regards,Rosi
5/5
TrustpilotEhteshaan
Ehteshaan, it was a pleasure talking to you yesterday . My query was a bit complicated but you took your time to explain the issues . You were prompt and remained professional throughout the process .
Thank you Gemma for your kind words. Always a pleasure assisting you. Ehteshaan
5/5
TrustpilotPurchaser
Isobel did a fantastic job from the first time I contacted the office to view another apartment. She used her initiative, showed me an apartment I had not asked to see but she thought would be suitable. When it was taken off the market she remembered 12 months later and reached out to both parties and managed after much hard work and her pro-active approach to get it over the line creating both a delighted buyer and a delighted seller.
Thank you for the review Jill! It has been great working with you over the last year and a half, and I am delighted that we have found you a wonderful home here in Richmond. Wishing you many happy years and memories here, and do let us know if there is anything else we can assist with. All the best, Isobel
5/5
TrustpilotGreat customer service
Our recent interactions with Knight Frank were very positive. Client adviser Ehteshaam Ahmed was extremely helpful, efficient and professional at helping us rectify a billing issue. Highly recommend. Eileen and Allan.
Thank you both for your glowing review and I am glad I could be of assistance. Please do not hesitate to reach out should you require any further assistance. Ehteshaam
5/5
TrustpilotExcellent lease management
Salome has been our main contact at Knight Frank for almost 18 months and has been fantastic!Whenever there is any issues we always get a reply within a day and she is quick to engage to sort out any works.
Thank you for the lovely review. It is a pleasure looking after you and hope you enjoy your stay with us.Salome
5/5
TrustpilotShout out to Wendy!
Wendy is a credit to Knight Frank. She has gone above and beyond for me and I really appreciate it!! I’ve always had a very good experience with Knight Frank- would highly recommend
My pleasure Olivia. A small helping hand is the least I can do. I wish you all the best. Best, Wendy
5/5
TrustpilotExperience Tells
All purchases have up's and down's and it's frequently not what's expected that catches you out. Knight Frank, I assume like most other agents did the basics well. What made their service special was how the unexpected was dealt with in a calm and professional manner - and this made all the difference as stress levels rose. Specific name checks here for James Way in the Stratford office and Giselle Holman in Bristol. Many thanks.
Thank you for your kind words. We are delighted to have helped you with your purchase and I hope you will be enjoying your new home for many years.Best wishesJames
5/5
GoogleWe were really pleased to use Knight Frank South Bank . Ellie is a wonderful agent. She was very friendly and always ready to answer all our enquiries at any time. Thank you Ellie for your help and huge assistance in renting the appartment.
Thank you very much for the kind review, it was a pleasure working with you. I hope you enjoy your new apartment
5/5
TrustpilotRent renewal
Rent renewalI have dealt with Laura Heron who has been totally on it and professional in terms of how we have renewed our rent contract. No nonsense and just got on with it.Mike
Thank you ever so much Mike, for your kind review. It was a pleasure assisting you. Laura
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Southbank Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
