Trusted Agent profile · Lambeth

Knight Frank Southbank Sales reviews in Lambeth

4.9

★★★★★ Excellent

1,730 reviews across 2 platforms

18 York Road, London, SE1 7ND, Lambeth, SE1 7ND

Knight Frank's office in Lambeth, at 18 York Road, is rated 4.9 out of 5 across 1,730 reviews on two platforms, including 73 Google reviews rated 4.9.

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4.9 / 5

73

Reviews on Google

This office

Trustpilot logo

1,657

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Long Time Satisfied Client.

KF Hampstead has looked after the letting of our property and the management thereafter for the past 26 year. The property went out on let last week in a deal negotiated by Mumzad Soobhany and his team. Whilst the property was vacant it was under the caring management of Michelle Henry, Senior Property Manager at KF.

GC · 6 March 2024

Agent replied · 25 October 2024

Thank you for the very kind words Mr Dobby.As always it was an absolute pleasure to have found you the new tenants.Mumzad and Michelle

5/5

Trustpilot

A good renewal

I have been with KF for a number of years now and recently, Debbie Pinkham of the Hampstead office has been very helpful in arranging a renewal with my tenants. She was responsive and speedy. Thank you very much, Debbie and the team!

Mark · 21 October 2024

Agent replied · 25 October 2024

Thank you so much for the review Mark, it was a pleasure to help you with the renewal. Debbie

5/5

Trustpilot

Leasing experience was very…

Leasing experience was very professional and well communicated. Ellie our property manager has been fantastic and a big improvement since she joined; very responsive to any requests. Would highly recommend Knight Frank.

Jeff · 16 June 2026

Agent replied · 24 June 2026

Thank you for your kind words Jeffrey! It has been a pleasure being your property manager since taking over and am happy to hear you have had such a positive experience! - Ellie

5/5

Trustpilot

We thought Knight Frank Esher were…

We thought Knight Frank Esher were terrific! Amanda Lamble (and Adam Burlison ) were on top of all the details and very helpful and very responsive sorting out "teething issues" and getting us over the line to exchange and completion in good time.

Christopher · 18 October 2024

Agent replied · 25 October 2024

Many congratulations on your purchase, delighted we would could help make the move easier. Amanda.

5/5

Trustpilot

Katie has been amazing!!

Katie has been amazing! So easy to contact and arrange a viewing, supported us with our offer and helped us secure our dream place! She’s super easy to reach and explained the process to us thoroughly. Couldn’t have asked for a better agent!

Megan · 17 October 2024

Agent replied · 25 October 2024

Dear Megan,Thank you so much for such lovely feedback, it has been such a pleasure working with you and the girls on this tenancy!All the best,Katie

5/5

Trustpilot

Rachel Hancock there when action was needed

We were not actually the client of Knight Frank, but wanted to comment on the staff who were always available and extremely helpful in assisting us. Especially Rachel Hancock of the Clifton Branch in Bristol. Her persistence, knowledge and advice were major contributions in allowing a complicated chain of transactions to be completed. Thank you.

Susan · 20 March 2024

Agent replied · 25 October 2024

Thank you so much for taking the time to leave a review. I am pleased we were able to help you and the chain get the right result.

5/5

Trustpilot

Amazing experience with Ines Santos

Amazing experience with Ines Santos! She was instrumental in helping me find an apartment in Notting Hill when I was living in NYC. Ines was super responsive and transparent, I'm so happy in my new home and am so grateful for her help!

Alicia · 16 October 2024

Agent replied · 25 October 2024

Hi Alicia,So happy to hear you are loving your home, it was so nice to meet you and your family!See you around Notting Hill,Best, Ines

5/5

Trustpilot

I wanted to thank Ehteshaam very much…

I wanted to thank Ehteshaam very much for all his help with my tricky tenancy. He was super helpful and always got back to me quickly whenever I asked for something. Ehteshaam is really professional and efficient, and I appreciate everything he did for me!

S.B · 9 September 2024

Agent replied · 25 October 2024

Thank you very much for your glowing review Sarra! It was a pleasure assisting you with your queries. As mentioned before, please do not hesitate to reach out for any of your accounting needs or other Knight Frank services.Kind regards,Ehteshaam

5/5

Trustpilot

Great Experience

Omar was very helpful and understanding of all the points that needed to be considered for our search. We had an amazing experience with a very friendly and patient agent. I will work again with Knight Frank in the future if I need a new property and I would absolutely recommend KF and Omar to anyone!

Ren · 20 February 2024

Agent replied · 25 October 2024

Thank you for the review Ren, it was a pleasure to assist. Congratulations on your new property.Best wishes, Omar.

5/5

Trustpilot

I am so inspired by Knight Frank when I…

I am so inspired by Knight Frank when I consider the relocation. All the house lists and informations have been recommended in so personalized manner and well matched with my needs. Especially, Agent Beth Tighe was Amazingly supportive, kind and thoughtful with timely recommendation.

Jason · 24 September 2024

Agent replied · 25 October 2024

Hi Jason, thank you for your kind review. It has been wonderful working with you and I’m sure we will continue to cross paths in the future! Best, Beth

5/5

Trustpilot

We had excellent experience with our agent Patricia Tumba

I would recommend Patricia Tumba as the best person to help you find your future home. We just did and I was impressed with her professionalism. Patricia made us feel that she cared about us and she managed to negotiate all our terms. She was helpful and supportive during the whole process, including non-working hours

Vesela · 11 March 2024

Agent replied · 25 October 2024

Thank you, Vesela. It was my pleasure to help you! Glad I was able to get your offer over the line so you can get the property you wanted.Patricia

1/5

Trustpilot

Literally I have never received such…

Literally I have never received such consistently poor service as I have endured for over a year now with Knight Frank. It literally beggars belief how poor the service is. Absolutely zero contact, no accountability, no follow up. I have dealt with agents in my area for 15 years and have never experienced anything like this. Consistently sub par service, almost unbelievably so.

Julia · 22 September 2025

Agent replied · 24 September 2025

Dear Julia, I am so sorry to read this - please could you contact me on my email address so that we can look into the issues in detail and make improvements? We can then arrange a call if you would prefer? Kind regards Suzanne Vickery Customer Experience suzanne.vickery@knightfrank.com

5/5

Trustpilot

We've just purchased our dream house in…

We've just purchased our dream house in the Cotswolds through Knight Frank Stow-on-the-Wold. The service from start to finish was second to none.Helen went above and beyond to get information for us even while she was on holiday! A great service...well done and thank you! We would highly recommend their services

Neale · 23 May 2024

Agent replied · 25 October 2024

Thank you for your lovely review. It was a pleasure working with you and I am delighted you are happily settled into your new home. I am sure you will love living in this wonderful Cotswold village! Best wishes Helen

5/5

Trustpilot

Great experience

With a couple of weeks left for my house search, I reached out to Vinnie from Tower Bridge regarding a property I was interested in. From there, things were exceptionally smooth. He helped me arrange back to back viewings to the property, got done with the paperwork swiftly, and now I'm going to be moving in. Thanks Vinnie, for the great service, professionalism and speed!

Keshav · 13 July 2023

Agent replied · 25 October 2024

Dear Keshav,Thank you for your kind words.All the best in your new home.Kind regards,Vinnie

5/5

Trustpilot

Esher lettings

Dealing with Beth in the lettings department of Knight Frank in Esher has been an excellent experience. We were able to find a lovely home after a long search. Beth’s support was super responsive and overall brilliant throughout the whole process.

Stefan · 5 November 2024

Agent replied · 27 December 2024

Hi Stefan, thank you for your kind review. I am so pleased we managed to find you a property after so many months of searching. It has been delightful working with you, and I wish you many happy years in your new home. Best, Beth

5/5

Trustpilot

Purchase through Knight Frank Stratford

We recently purchased a property through Knight Frank in Stratford, the process was straightforward and we received excellent service from all the team. Giselle was our main point of contact as the sale progressor and she was very attentive, keeping us up to date & being readily available to speak to.

Richard · 20 May 2024

Agent replied · 25 October 2024

Thank you for your kind words Richard. We are delighted to have helped you with your purchase and hope you’ll be very happy in your new home. It was a pleasure to work with you.

5/5

Trustpilot

Thank you Shannon

I am indebted to Shannon (a business support co-ordinator) for helping me navigate a particularly tricky end of tenancy deposit situation which, thanks to her calm kind professionalism, resulted in a satisfactory outcome. It was a pleasure dealing with her - many thanks Shannon!

V · 17 September 2024

Agent replied · 25 October 2024

Thank you so much for your kind words, Venetia. It was truly a pleasure to assist you, and I'm delighted that we were able to reach a positive outcome. If there's anything else you need in the future, please don't hesitate to get in touch!Thank you!Shannon

5/5

Trustpilot

William and his team at the Stratford…

William and his team at the Stratford upon Avon branch did a fantastic Job selling our property. They worked very hard to get this over the line. William was always at the end of the phone a very prompt and efficient service. Couldn’t recommend them enough.

Steve · 14 August 2024

Agent replied · 25 October 2024

Dear Steven and family,Thank you ever so much, it was a pleasure to sell your home and I very much appreciate you trusting me to do so. I wish you all the very best for the future and please do not hesitate to contact me should you ever wish to.Thanks and best,Will

5/5

Trustpilot

Well done Ivanka

I have been a customer of Knight Frank, Richmond, for several years and Ivanka is one of the best agents I have worked with. She is highly professional, hard working, conscientious and extremely caring for her clients. I would have no hesitation in recommending her and her team to anyone.

Valerie · 4 June 2024

Agent replied · 25 October 2024

Hi Valerie, thank you so much for taking the time to leave this 5-star review. Your trust in us is greatly appreciated and we are thrilled that we were able to assist you in finding a suitable tenant for your property. Your feedback means a lot to me and my team and we are all grateful for your kind words. We look forward to working with you again in the future!Kind Regards Ivanka

4/5

Trustpilot

My agent Chloe Andrew’s made what could…

My agent Chloe Andrew’s made what could have been a negative and tedious experience into a very positive one as she was a great buffer between me and what I would have considered over compliance !

Oisin · 7 May 2026

Agent replied · 28 May 2026

Thank you Oisin for your kind words. I am so thrilled we managed to get everything sorted. Thank you again. Chloe

2/5

Google

Tenant experience - We rented a flat using this particular agency/branch. Overall this was a sub-par experience. Dealing with the agency initially was good or at least as expected, the team has been professional in their communication and very responsive. The service level sadly started to drop post signing the offer - the team has been rather unhelpful in communicating promptly thereafter, contract negotiation lasted 3 weeks with lack of transparency over the process. Closer to the move-in date we had lots of hiccups with them which just adds to an overall not-so-great experience (i.e. the agent initially communicated the Internet is 'included' which ended up meaning that it's available in the building and we'd have to pay for it - small thing but not great after incurring cancellation fees for a current contract and having to set it up again; we scheduled an inventory check and their third party completed that without us, before we got there (?), keys didn't work etc. you get the gist).NegativeQuality

Claudia · 26 October 2021

Agent replied · 25 October 2024

Dear Claudia, We are really sorry to hear about your experience. Our Customer Service Manager will be reaching out to you shortly to investigate this matter further. Please accept our apologies again. Knight Frank

5/5

Google

We recently bought a house where Freddie was acting as a sales agent. Despite being an agent for the seller, the quality of his service to us was unparalleled. There were a number of times, he went above and beyond - chasing up solicitors, negotiating finer points o the agreement, ensuring that there are clear lines of communication between sellers and us. At one point he was even drafting legal documents! There were a number of times where we thought the transaction would fail, but Freddie was always able to work out to the solution to the problem of the day. We would not have had the house, without Freddie. If we ever have to buy/sell a house, Freddie would be the guy we would go to.PositiveResponsiveness, Quality, Professionalism

Ameya · 26 October 2021

Agent replied · 25 October 2024

Thank you for your kind review Ameya. It wasn’t easy but we got there in the end! Thank you for your assistance on this and for your patience. It was lovely meeting the both of you and I’m very happy I could assist in the purchase of this incredible house. You know where I am if there’s anything you need in the future. All the best, Freddie

5/5

Google

BEST AGENT EVER - Freddie! We met Freddie in April at a stunning property. Freddie was flexible in giving us a last minute lunch appointment on a Friday. Before making an offer we wanted to see the property again, and Freddie was flexible in giving us a very late evening viewing. Post that he helped us expedite the whole process to meet the 30th June deadline. He went out of the way e.g. endless chasing with solicitors, recommending good services for surveys, removals etc as well as staying on top of everything to enable us to close the transaction quickly. He was the reason we could reach very tough negotiation with owners, on price as well as contract terms. He took care of both the sides equally. Overall he was amazing and we enjoyed working with him. If we ever need a property agent again, it will have to be Freddie! My husband and I truly appreciate all the efforts and time he has taken to help us move quickly. He was kind to also show us around the property - showing us how all the doors worked, alarm systems etc. We think Freddie is a real star! We would recommend his services for sure.

Tj · 26 October 2021

Agent replied · 25 October 2024

Thank you so much for taking the time to write this Tej, what a lovely review. I’m very happy that we got this over the line and I thank you for your patience. If I can help with anything in the future please don’t hesitate to get in touch. Enjoy your new home, you won’t get bored of that lake! All the best, Freddie

5/5

Trustpilot

Work well done by Knight Frank

I am very happy with the work done by KF and by Daisy at St Johns Wood Lettings in renting my apartment.Throughout the process, Daisy has been very diligent, following through with everything, and always been accessible and responsive. In addition, Chanel Rodriguez-Moore, head of the Office, was always there to give me advice and direction. Thank you for everything.

Angelos · 1 November 2023

Agent replied · 25 October 2024

Thank you so much Angelos; I am delighted to have rented the property for you and looking forward to working with you again. Daisy

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