Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHenry at John D Wood did an excellent job in helping us rent in Clapham. He was helpful and organised throughout, and brought a real tenacity to the process that was key in helping us push things over the line. Would highly recommend both Henry and John D Wood and will be using them again in the future.
Rob · 19 March 2026
Agent replied · 16 April 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
Cliente · 20 April 2026
★★★★★ 5/5
GoogleI worked with Dan when buying a house. He was very professional, helpful and communicative. He also did an excellent job of managing all the parties involved and working through any hold ups in the process
Oscar · 16 April 2026
★★★★★ 5/5
GoogleI had a fantastic experience with Dimitri and Henry at John D Wood & Co. The whole process was smooth, simple and stress-free from start to finish. They were always available when I needed them and I am absolutely delighted with my new tenants. I would highly recommend them without hesitation!
Liana · 14 April 2026
Agent replied · 16 April 2026
Thank you so much for the kind words and for choosing John D Wood & Co! We are thrilled to hear that Dimitri and Henry were able to provide you with a smooth and stress-free experience. It was a pleasure assisting you and we look forward to working with you again in the future. Thank you for recommending us!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAn efficient and reliable service providing total satisfaction. A big thank you to Olivia, Daniel and Nick.
Fred · 16 December 2025
Agent replied · 16 April 2026
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
Jack · 8 May 2026
★★★★★ 5/5
GoogleI've recently worked with Charlotte at John D Wood & Co, throughout the viewing appointments, Charlotte constantly showed true professionalism and expertise for the local area going above and beyond. Charlotte took time to understand my key …
Victoria · 16 April 2025
Agent replied · 11 April 2025
Thank you Victoria for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently worked with Ben German (Lettings Branch Manager) and Simon Franks (lettings Negotiator) to let out our flat going forward in the local area. We found both extremely knowledgeable of the current lettings market and they provided a professional service from the beginning. From launch the flat was only marketed for a week before we received an offer which we accepted. Great work and communication from them both throughout.
Charlotte · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKesha is a breath of fresh air! Excellent estate agent that really puts her clients at the forefront of everything, holds a fantastic work ethic and you can tell she works with a smile on her face. Not to mention, Kesha’s happy and comfortable to have difficult conversations when needed (excellent trait) and is just generally a fab person to deal with! The industry needs more Kesha’s.
Thank you!
Elisard · 24 October 2023
Agent replied · 23 October 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 3/5
GoogleI rented a small 1 bedroom in the Brixton Hill area for a period of 12 months.
Romy Guerra was extremely helpful and professional throughout my tenancy. She …
JCV · 16 July 2025
Agent replied · 24 August 2025
Thank you for sharing your feedback. I'm pleased to hear that Romy Guerra provided you with helpful and professional service during your tenancy. However, I'm sorry to learn about the issues you faced with property management and the delay … More
★★★★★ 5/5
GoogleEstate agents generally have a poor reputation amongst us non-estate agents. We don’t quite trust them and don’t like the way they use our first names every time they say something to us. And I have to admit that I’ve felt this way myself, until now.
Because I have had to completely change that opinion having experienced the brilliant, patient and honest support we received when buying a house through John D Wood in Abbeville Road, and in particular from the wonderful branch manager Kesha Foss-Smith, who was so lovely, helpful, useful and friendly that we would have asked her to be godmother to one of our children, had they not already had some.
From the outset, Kesha was a refreshing change. She didn’t sell at us, or call us all the time. She only showed us a couple of houses that, having spoken to us, she thought we would love. And she was perfectly right. We fell in love with one of them as soon as we came through the front door and offered the next day.
Over night, Kesha (and her team of course) proceeded to become so much more than estate agents. She became our effortlessly efficient administrator, legal adviser, trusted source of information and pretty much ‘one of us’. She kept us sane through the long and anxious wait for mortgage approvals and legal documents. She was always there whenever we called. And then when it finally did all go through, she was the first person to congratulate us and even brought a bottle of champagne round, literally brimming with genuine happiness for us. Her smiles were almost as big as our own.
So if you, like me, have rather a negative view of estate agents, I suggest you get yourself over to John D Wood on Abbeville Road. It won’t be long before you’ll be changing your views too.
Charlie · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWe recently purchased a property in Clapham Old Town marketed by John D Wood Clapham. Kesha Foss-Smith went above and beyond throughout the entire process and we feel lucky to have dealt with her for our first property purchase, which can be a difficult and stressful process at the best of times. We doubt many people, if anyone, would've gone to the lengths she did for us and are very grateful to her. She was wonderful to deal with, responsive, incredibly helpful and supportive all the way. We would definitely work with her if we wanted to market a property in the area and will be recommending her specifically and John D Wood to all.
Marta · 24 October 2022
Agent replied · 23 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat
We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.
Customer · 17 April 2026
★★★★★ 5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
Caroline · 24 September 2026
★★★★★ 5/5
TrustpilotGreat service
Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!
Agnes · 24 April 2026
★★★★★ 5/5
TrustpilotParis was super helpful from the…
Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you
Giulia · 17 April 2026
★★★★★ 5/5
GoogleVery impressed my Charlotte Moody’s professionalism here and supporting me as a buyer. She was honest and transparent throughout. Buying a property can be tricky, and her guidance helped me feel at ease. Great job and thank you Charlotte.
Eden · 8 November 2024
Agent replied · 11 November 2024
Thank you for leaving us your superb 5* review Eden. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)
MMMM · 11 June 2024
★★★★★ 5/5
GoogleI’m glad to have been “forced” to try out John D Wood, having been a loyal but unappreciated customer elsewhere for many years... JDW Abbeyville Road have been nothing short of A1 from first contact, onboarding, marketing, due diligence and communication. Agile, friendly and effective. Thank you Ben, Simon and team. Hoping for a long and effective relationship. 👍🙏👌
Steve · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHolleigh has been an absolute pleasure to work with. She is very responsive and helpful. We felt like she was on our side and helped us get our dream home. She was definitely the most professional estate agent we have dealt with and stood out from the others.
Georgia · 26 April 2024
Agent replied · 23 October 2024
Hi Georgia, thank you for taking the time to share your experience and for your wonderful review! Kind regards, Scott, Customer Relations.
★★★★★ 5/5
GoogleIt was a pleasure working with John D Wood, specifically Xander and Charlotte Moody. Charlotte was very professional and helped move the sale along to complete on time. I also appreciated the regular updates.
Michael · 12 December 2024
Agent replied · 11 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Michael! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHolleigh has been an absolute pleasure to work with. She is very responsive and helpful. We felt like she was on our side and helped us get our dream home. She was definitely the most professional estate agent we have dealt with and stood out from the others.
Georgia · 11 April 2024
Agent replied · 23 December 2024
Hi Georgia, thank you for taking the time to share your experience and for your wonderful review! Kind regards, Scott, Customer Relations.
★★★★★ 5/5
GoogleWe recently worked with Ben German and Simon Franks to let out, and manage our house going forward in the local area. Genuinely nice guys to deal with and both professional and really attentive. Well worth dropping in to see them both if you are thinking of letting or renting in the area.
Mark · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJ D Wood deliver quick tenant find …
Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.
Vikas · 17 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.