Hamptons Clapham Sales reviews in Lambeth

★★★★★ 1/5

Trustpilot

DO NOT PAY FOR HAMPTONS PROPERTY MANAGEMENT SERVICE

DO NOT PAY FOR THE HAMPTONS PROPERTY MANAGEMENT SERVICEThe Hamptons property management service is one of the worse I have come across. False promises, incompetent staff and phones that are never answered.Over winter, we were left without hot water and heating with two young children for over 5 days. The room temperature went down to 13oc. We have also been left without electricity for 4 days as it was “not an emergency” for our account manager. On the subject of account managers, I think I’m on my fourth or fifth in two years.Everything with the property management service is a battle - from acknowledging the emails through to even picking up the phone. I have to constantly explain and re explain the issues. They have left issues in the property I am in for so long that the ceiling collapsed through. Even when my bathroom flooded with over 5 inches of water, I called the emergency line and it was “not deemed an emergency” I am left exasperated every time I have to get something fixed it is like going in to battle. I would never ever use - as a tenant I am subjected to the pain.

Emma · 17 October 2023

★★★★★ 1/5

Trustpilot

You better not use this service

If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat

Roger · 3 July 2023

★★★★★ 5/5

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The most helpful person I’ve met

Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature

Martyn · 25 July 2024

★★★★★ 5/5

Trustpilot

Matilda has been great

Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.

Paul · 14 May 2024

★★★★★ 5/5

Trustpilot

Lucy Desborough has been great to us…

Lucy Desborough has been great to us over the last 2 years. We moved here from the Netherlands and appreciate the proactive management.

Tvdh · 24 April 2024

★★★★★ 5/5

Trustpilot

Megan Sillett made our experience amazing

Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!

Tracy · 8 November 2022

★★★★★ 5/5

Trustpilot

Great support and reliable staff.

We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.

Yoko · 13 December 2022

★★★★★ 5/5

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I have just bought a property through…

I have just bought a property through the Esher branch of Hamptons. I had an excellent experience from start to finish. The agent dealing with my purchase went above and beyond to ensure the process was as smooth as possible. Thank you Team.. I would highly recommend!

Annie · 21 May 2022

★★★★★ 5/5

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Thank you April!

April has been an absolutely incredible managing agent and has been extremely helpful in dealing with any issues that have needed attention throughout our tenancy! She has been quick in her responses and has always been there to help. Thank you April for everything!

Marilena · 27 September 2022

★★★★★ 5/5

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I am completely satisfied with the…

I am completely satisfied with the smooth process of changing tenants, check-out and check-in provided by Hamptons. Thanks to Sandra McCrae and the Team for everything.

Mr · 20 February 2024

★★★★★ 1/5

Trustpilot

West Hampstead branch

West Hampstead branchThis branch seemingly work on behalf of faceless companies (Countrywide) that seem capable of taking your property without the legal right to do so.(court or bailiff judgements or any paperwork legally allowing them to do so or even contacting the owner of the property) and seems to use very questionable methods and tactics in order to remove your tenents,gain unlawful entry to your property including a hand written sign in your window,therefore breaking and entering seemingly without the correct or in fact any legal court paperwork in order to allow them to do so.They put pressure on you to sell and don't provide you with any legal court judgement at all to explain their actions. They then seemingly dispose and destroy your property and make you homeless without any explanation. Even if you are paying your mortgage monthly in full. This is a disgusting and unethical way to do business and they seem to do the dirty work of other equally unethical companies and could not care about anyone but themselves and give you no explanations for their actions. Unacceptable behaviour and shocking treatment.

Lee · 5 October 2023

★★★★★ 2/5

Trustpilot

Poor service & communication were poor…

Poor service & communication from start to finish but the main issues were the under valuation that was based on a visit 12/18 months previously. My request to increase the price was described by the estate agent as "unrealistic" yet it turned out to be accurate. To the end of sale - the buyer was in the house before I even new completion had taken place. The only reason I give this 2 stars is because of a staff member Sara, who was professional and sensitive to our divorce sale but sadly I had very little dealings with her. I never did get an explanation as to why my ex had been contacted by Hamptons and not myself, surley it is simple courtesy? but this was the case all along regardless of my reminders. A complaint through the relevant channels just got bounced back to the branch with no resolve.

K · 3 October 2023

★★★★★ 5/5

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We completed our sale via the Stratford…

We completed our sale via the Stratford team last year. A lengthy process during which the team were always helpful and professional. During a complicated and protracted completion Jacob worked tirelessly and with great attention to ensure we all stayed on side and get the sale over the line. I would not hesitate in recommending them if you want a complete service that best ensures you get the best result

FatBoyW · 2 March 2021

★★★★★ 1/5

Trustpilot

Don’t trust this company anymore

I have a very terrible experience with this company in St .Albans ! I was cheated by the salesman Sujad Hussain which told me to add the property buying offer is just for his favour or owner , not me ! Actually he didn’t fully notify me what the seller’s reply for my offer negotiations so , at the meantime,the other buyers keep on viewing the property even the seller get my offer ! ( this offer was told by this salesman said which seller request this amount) After my offer failure , this salesman told me that there was buyer offer higher to the sellers and actually the seller told him that the offer he told me to put was ONLY JUST MINIMUM REQUIREMENT for his consideration before he make the decision …OMG …my offer to seller is just for fun…if he told me before the whole story , I will sure change this offer ..I couldn’t imagine a salesman quality like this company…..

Simple · 1 October 2023

★★★★★ 5/5

Trustpilot

Hamptons are the best

We have enjoyed very strong customer relations with Hamptons management team. Rebecca Hitchman and her colleagues have provided us with with excellent management and support and given us the confidence to just "leave it to them"!Many Thanks Enjoy your new role Rebecca

Sally · 29 November 2022

★★★★★ 5/5

Trustpilot

Great management with Shardai

I have been renting through Hamptons for 6 months now and Shardai my Property Manager has always been super helpful. As a landlord and tenant myself I know how vital it is to be on the ball and Shardai is just that.

Jayne · 26 November 2022

★★★★★ 2/5

Trustpilot

Distressing

Individually super people, as a bunch totally hopeless and extortionately expensive.I contacted Marlborough branch to get a rental valuation. Amber came out and was charming, saying she had someone who would take the property immediately. I gave strict instruction as to what I required and that was acknowledged but totally ignored. Conditions that were intrinsic part of the contract ignored saying afterwards that they don't take up sureties even when it is part of their contract. One of the conditions was that everything was to be in hard copy but I only received the rental agreement three weeks after the tenant moved in. Extra keys were cut contra to my instruction and the agent, Karen, took it upon herself to collect the keys from a key safe, ensuring that my contracted cleaners could not gain access on the day and I live 250m away. Hopeless, charming but hopeless. Don't go there, it is expensive and they ignore all instruction, even charging over £300 to print out a tenancy from a template. There are other independent agents locally and go there for service and peace of mind, rather than be ignored and taken to the cleaners.

John · 25 September 2023

★★★★★ 5/5

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Nick is easy to work with

Nick is easy to work with, always professional and understanding while waiting for PCC approval with any work needed to the property.

Cheri · 1 May 2024

★★★★★ 5/5

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Giving Harleigh Doherty in rentals an easy 5*…

Giving Harleigh Doherty an easy 5* review!Our rental had been very problematic and frustrating and when Harleigh took over the day to day management she used her plentiful supply of common sense as wellas backbone to deal with our tenant and make our lives much more peaceful. Harleigh’s speed of response is very impressive, she is extremely competent and at the same time a delight.

Gillian · 30 July 2024

★★★★★ 2/5

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Impossible to reach

I am renting a place, and my landlord asked me to move out a week earlier than the contract was supposed to end. I have paid the rent for that period already, but agreed to this, given they would refund me. This was over 3.5 MONTHS AGO, and they still seem to have not made any changes to the contract. I reported this to Hamptons 21 days ago, following their email asking if I would like to extend my tenancy... (I assumed they knew about the changed dates, but looks like the landlord didn't inform them about anything). I have sent multiple emails to Hamptons, but haven't got any response from them. I really don't know what to do and if I will even get my money back... Really hoping someone from Hamptons sees this and gets back to me. :(

Dav · 23 September 2023

★★★★★ 5/5

Trustpilot

Hamptons Reigate brilliant!

Hamptons Reigate have been brilliant. kept good communication and always happy to help.Donna was the lady dealing with us and she was so friendly.Would certainly recommend!

Kelly · 22 October 2019

★★★★★ 5/5

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I have been renting with Hamptons for…4 yrs

I have been renting with Hamptons for over 4 yrs. In that time, I have dealt with Lucy the Property Manager many times. She is efficient and deals with any maintenance issues promptly and effectively. Great to be in such capable hands!

Melissa · 15 November 2022

★★★★★ 5/5

Trustpilot

Excellent service!

Have moved into my new property in 2018. There were a few issues occured since then, but all of them have been fixed very quickly, my property manager Judy from Hamptons Berkshire managed all inquires very quick and well. Thank you for the great service, Judy!

Oleg · 29 May 2022

★★★★★ 5/5

Trustpilot

Property Manager

I confirm that Tia Manger (Senior Property Manager) was the property manager for my property rental in Westcott from 2018 until I sold it in April 2024. I further confirm that Tia performed her duties in professional manner which I found invaluable. I would have no hesitation in employing Tia again should the circumstances arise. In the meantime I wish Tia every success in her future endeavors.Best regards,Gareth Norman

Gareth · 14 May 2024